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4.2 out of 5

"I really think that paying for an ocean view room was well worth it. I like the ability to have access to a pool, multiple restaurants, the beach w/ c ... " More

By a verified traveler on Tue 27 Apr 2021

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Hotel Description

4-star beachfront resort near Condado Beach

Beachfront retreat

At this Condado resort, you'll be steps from Casino del Mar at La Concha Resort and within a 15-minute walk of Condado Beach. Puerto Rico Convention Center and Sheraton Casino are also within 2 miles (3 km).

Poolside dining

This smoke-free resort features a casino, a nightclub, and 7 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 outdoor pools and perks like free WiFi.

Free Internet, iPod docks

The 483 guestrooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and thoughtful touches like bathrobes and slippers. IPod docks, room service, and premium bedding are also available.

Room, 1 Queen Bed, Non Smoking, Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$260* Per night/room Oct 28 - Oct 29

Suite, 1 King Bed, Non Smoking, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Balcony, City View (Corner)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Balcony, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Balcony, Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

La Concha Renaissance San Juan Resort ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for La Concha Renaissance San Juan Resort

Everyone (18) Couples (7) Family (7)
2 out of 5

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by K Mora

Thank you for your feedback.

5 out of 5

Posted by on Jul 28, 2021

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1 out of 5
I love the hotel it definitely was a four to five star with cleanliness and tidy as well as appearance.. But they service is horrible and the workers are very rude .. Not helpful at all .. And our check in was not ready on time

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 12, 2021 by K Mora

Apologies for the inconvenience. Thank you for your feedbac!k

5 out of 5

Posted by on May 23, 2021

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Comment from Hotel Management

Jun 2, 2021 by DPadilla

Thank you for staying with us, we're happy you enjoyed your stay. Please come back soon

3 out of 5

Posted by on May 19, 2021

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Comment from Hotel Management

May 29, 2021 by DPadilla

We're sorry you were not satisfied with your stay. We'll work to improve our guest's experience, hopefully you can visit us again in the near future.

3 out of 5

Posted by on May 17, 2021

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Comment from Hotel Management

May 27, 2021 by DPadilla

Thank you for letting us know about your experience while staying with us. Come back soon.

5 out of 5
I really think that paying for an ocean view room was well worth it. I like the ability to have access to a pool, multiple restaurants, the beach w/ chairs and umbrellas, and a casino all in one convenient location. I will definitely be staying here for my next trip to Puerto Rico. They take the necessary safety precautions pertaining to covid-19.

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 28, 2021 by K Mora

Thank you for your feedback!

5 out of 5
everything

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 4, 2021 by DPadilla

Thank you for staying with us, please come back soon.

4 out of 5
What I love about the hotel is how clean and well kept it is, the housekeeping staff (excellent). What I disliked was the first point of contact as you entered the hotel. There was a security guard who was doing a pre-check which was not a problem since the hotel is so big and in order to maintain control of who enters the hotel is definitely necessary however he was not polite nor did he provide good instructions to a first timer at the resort. We was lost as to his instructions but he was very unpleasant.

Posted by on Mar 19, 2021

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Comment from Hotel Management

Mar 19, 2021 by DPadilla

Thank you for letting us know about your experience. Your comments are really important to us and we will relay the information to the corresponding departments. Please come back soon.

4 out of 5

Posted by on Feb 22, 2021

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Comment from Hotel Management

Mar 4, 2021 by DPadilla

Thank you for staying with us, please come back soon.

About the La Concha Renaissance San Juan Resort

Location 1077 Ashford Ave Condado, San Juan, 00907

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 3 outdoor swimming pools at La Concha Renaissance San Juan Resort, and enjoy amenities like complimentary bicycles and a 24-hour fitness center. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This Art Deco resort also offers a garden and a terrace. For a fee, parking is available. This 4-star San Juan resort is smoke free.

  • 483 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars on the beach
  • 4 bars or lounges
  • 30788 sq ft of conference space
  • 2860 sq m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Bus station shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

La Concha Renaissance San Juan Resort offers 483 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This San Juan resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2019.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Marena - This beachfront bar serves lunch only.

The Loft Beach Front - Overlooking the ocean, this restaurant serves breakfast and brunch. Guests can enjoy drinks at the bar. Open daily.

Solera - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Komakai - This restaurant specializes in sushi and serves lunch and dinner. Open daily.

Aroma - Overlooking the pool, this café serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Motor boating nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Beach yoga on site
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150.00 per pet, per stay
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Business center/computer access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge service
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 for adults and USD 14 for children (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Concha Renaissance
  • Concha Renaissance Resort
  • Concha Renaissance San Juan
  • Concha Renaissance San Juan Resort
  • Concha Resort
  • Concha Resort San Juan
  • Renaissance San Juan
  • Renaissance San Juan Resort
  • San Juan Renaissance
  • La Concha Renaissance San Juan
  • La Concha Renaissance San Juan Resort Resort
  • La Concha Renaissance San Juan Resort San Juan
  • La Concha Renaissance San Juan Resort Resort San Juan

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.