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"i had a great experience. staff was courteous, and went out of their way for customers. i was very impressed. " More

By a verified traveler on Sun 28 Jan 2018

Hotel Description

4-star condo near Puerto Rico Convention Center

In entertainment district

You'll find Puerto Rico Convention Center and Condado Beach within 2 miles (3 km) of this San Juan condo. Pan American Pier and Escambron Beach are also within 2 miles (3 km).

Poolside dining

This condo features a restaurant, an outdoor pool, and a poolside bar. Business travelers can take advantage of the free WiFi in public areas. Enjoy the a rooftop terrace and free perks like full breakfast and free self parking.

Free WiFi, comfy beds

The 34 individually decorated condos offer free WiFi and comfy beds. LCD TVs come with cable channels, and other amenities include microwaves and minibars.

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$130* Per night/room Sep 2 - Sep 3

Luxury Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Signature Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

CIQALA Luxury Suites ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for CIQALA Luxury Suites

Everyone (17) Couples (5) Family (1)
3 out of 5

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Yavid L.

Thank you for your feedback! We would've hoped to know what went wrong so we could work on fixing those issues!

2 out of 5
I stayed in Ciqala Luxury Home Suites from April 28th till May 4th. Everything was fine till the day I checked out and came back home. There was a $50 deposit and I was supposed to get it back. They charged me $28 for stuff that I did not use. I even called them and inquired about it. They said they will send me an email after checking with cleaning staff. Nobody contacted me and they just stole my $28. I would recommend to ask them to complete inspection of your room before you complete checkout.

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Jennifer Front Desk Supervisor

Hello, Would you mind letting me know your first & last name so that I can take a look at this.

5 out of 5
It had valley parking. Had breakfast buffet. Had a bar and rooftop bar. Staff was friendly.

Posted by on May 21, 2019

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Comment from Hotel Management

May 22, 2019 by Yavid L.

Thank you for your feedback, your opinion is very important to us! We hope to see you again!

2 out of 5
It was nice but rooms weren’t clean. Air conditioning unit was dripping water all over the bed and had to move rooms at midnight

Posted by on May 4, 2019

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Comment from Hotel Management

May 5, 2019 by Yavid L.

Thank you for your feedback, know that it is very important to us. However we do apologize about having to change you to a different room during your stay.

5 out of 5
It’s great price , nice people and very close to everything in Puertorico

Posted by on May 2, 2019

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Comment from Hotel Management

May 2, 2019 by Yavid L.

Thank you for your feedback, it is greatly appreciated!

5 out of 5
The suites are a nice size and beautiful. The pool picture that is advertised is highly misleading. It's literally the size of a hot tub. The rooms are clean and service is excellent.

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 17, 2019 by Yavid L.

Thank you for your time to write us your feedback, it is greatly appreciated.

2 out of 5

Posted by on Mar 16, 2019

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Comment from Hotel Management

Apr 2, 2019 by Yavid L.

Thank you for your time to write us, unfortunately we did not achieve your expectations.

4 out of 5

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 2, 2019 by Yavid L.

Thank you for your feedback!

3 out of 5
May stay was OK but I would not like to stay there again. I do not care for the location.

Posted by on Jan 26, 2019

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Comment from Hotel Management

Jan 30, 2019 by Yavid L.

Sorry for the inconvenience during your stay, we will address this directly.

5 out of 5
Most unique "Boutique Luxury Suites" property in San Juan. Beautiful, helpful, honest, informed & compassionate TEAM, was there for me & my every move. My room had a 360° view of the entire city, room for 4 in the "bathtub" & more. (The Sky) Will be back, thank you!!! Ronnie°

Posted by on Dec 27, 2018

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Comment from Hotel Management

Jan 3, 2019 by Perla V.

Thank you for staying with us and for your feedback. Happy New Year,

Property Features

CIQALA Luxury Suites offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly CIQALA Luxury Suites. Self parking is free. This 4-star San Juan condo is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 8 levels
  • Built in 2010
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (10.2 km / 6.3 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

CIQALA Luxury Suites offers 34 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San Juan condo provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10 AM.

Our SP Floor Lounge - This poolside rooftop bar specializes in Caribbean cuisine. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the condo include an outdoor pool and complimentary bicycles.

  • Free bicycles on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed

Hotel Names

  • CIQALA
  • CIQALA Luxury
  • CIQALA Luxury Suites
  • CIQALA Luxury Suites Condo
  • CIQALA Luxury Suites Condo San Juan
  • CIQALA Luxury Suites San Juan
  • CIQALA Suites
  • Ciqala Hotel San Juan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.