"i had a great experience. staff was courteous, and went out of their way for customers. i was very impressed. " More

By a verified traveler on Sun 28 Jan 2018

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Hotel Description

4-star condo near San Juan Cathedral

In entertainment district

Within 3 miles (5 km) of this condo, you'll find Puerto Rico Convention Center and San Juan Cathedral. La Fortaleza - Palacio de Santa Catalina and San Juan Gate are also within 3 miles (5 km).

Poolside dining

This condo features a restaurant, an outdoor pool, and a poolside bar. Enjoy the 24-hour fitness center and free perks like full breakfast and free self parking. You'll appreciate the a rooftop terrace, bar/lounge, and concierge services.

Free WiFi, comfy beds

The 34 individually decorated condos offer free WiFi and comfy beds. LCD TVs come with cable channels, and other amenities include microwaves and minibars.

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$129 per night

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Luxury Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Signature Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

CIQALA Luxury Suites ratings based on 14 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for CIQALA Luxury Suites

Everyone (12) Couples (2)
3 out of 5
Really quaint place in a odd neighborhood. Rooftop has a really small pool. Restaurant prices were a little on the expensive side. Breakfast was pretty good.

Posted by , from Omaha on Oct 31, 2018

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Comment from Hotel Management

Nov 3, 2018 by Ciqala Luxuxry Suites

Thank you for your feedback. We apologize pool wasn't up to your standards.

2 out of 5

Overrated

On the penthouse floor where the elevator machinery was overwhelmingly loud all day and night. Rooftop patio was nice but pool was tiny. Bad neighborhood.

Posted by on May 5, 2018

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Comment from Hotel Management

Jul 5, 2018 by Perla V.

We appreciate your feedback , we are sorry to hear that your experience wasn't as expected , if you are planning to visit us again please feel free to contact us and we will make sure your stay will be a memorable one!

3 out of 5
The property is beautiful but the sevice needs improvement.

Posted by on Apr 23, 2018

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3 out of 5
Not a great location. Room was near housekeeping service area. Extremely noisy all night. Staff were very friendly, room was clean

Posted by on Mar 20, 2018

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5 out of 5

very nice hotel. close to everything i wanted

Pros: rooftop restaurant, good staff. good location for the hotel
Cons: minimal parking
Location: beaches, fort, rainforest, restaurants, stores, malls. expressway
i had a great experience. staff was courteous, and went out of their way for customers. i was very impressed.

Posted by , from palm beach county, florida on Jan 28, 2018

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5 out of 5

Will recommend, great place

It was great , will return if ever go back to Puerto Rico

Posted by on Mar 7, 2017

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4 out of 5

Nice hotel

We stayed at this hotel pre and post cruise. While it was not far from the cruise port, it is not walking distance. The hotel offers a complimentary shuttle to the beach, that is all. The rooms were clean and comfortable. The rooftop patio is awesome. If they offered airport and cruise ship shuttle service, I would give 5 stars. The complimentary breakfast was good and the service was great.

Posted by , from k on Jan 25, 2017

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5 out of 5

Awesom Place to Stay

Wow where do i start. Was there from 10/23 to 10/27. we get ther in 10 min from airport and were greeted by staff. Everythin was ready for us. Quick check in and out. The staff is superb especially the front desk workers and Ciomara which was always trying to go out of her way for our entire stay..everyone is friendly and wanting to cater to our every need. I cant remember everyones names but i want to thank you for a great stay. The rooms were perfect and the roof aspect was perfect atmosphere to just chill out while the sun comes down. It was a great experience and will be going there again and again..btw the continental breakfast was awesome specially when u have a full day of activities and have no time to go to restaurant. The food was outstanding, did i mention free breakfast. Oh and i love their Green program for housekeeping. Thank You Ciqala and the whole staff for a memorable stay.

Posted by , from PA on Oct 28, 2016

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2 out of 5

Nice Hotel, nice people, bad neighborhood.

Pros: Beautiful Hotel, newly remodeled.
Cons: Construction going on and we were not notified. They started at 5am and worked until sometimes 6 pm. Hotel not in a good neighborhood. Pool was really
Location: You could walk to a few stores and restaurants, not much else.
Off the beaten path, not safe to walk anywhere at night

Posted by , from Florida on Dec 13, 2015

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3 out of 5

Nice (condo type) suites

Pros: Since this hotel is is a residential area, there were barking dogs late at night and early morning. Not good for light sleepers. Small parking space
Cons: Window treatments let way tot much sunlight into the unit in mornings.
Location: Old Town San Juan is only about 3 miles from hotel. Best to take public transportation there since parking in Old Town is limited and very expensive.
Suite was very large and had a full kitchen, large bathrooms and decent furnishings. Some larger suites even have in-suite laundry room with washer and dryers.

Posted by , from Florida on Dec 7, 2015

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Property Features

CIQALA Luxury Suites offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at CIQALA Luxury Suites. Self parking is free. This 4-star San Juan condo is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 8 levels
  • Built in 2010
  • Full breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (10.1 km / 6.3 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

CIQALA Luxury Suites offers 34 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This San Juan condo provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free full breakfast daily from 7 AM to 10 AM.

Our SP Floor Lounge - This poolside rooftop bar specializes in Caribbean cuisine. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the condo include an outdoor pool and a 24-hour fitness center.

  • Free bicycles on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available

Hotel Names

  • CIQALA
  • CIQALA Luxury
  • CIQALA Luxury Suites
  • CIQALA Luxury Suites Condo
  • CIQALA Luxury Suites Condo San Juan
  • CIQALA Luxury Suites San Juan
  • CIQALA Suites
  • Ciqala Hotel San Juan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.