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"Liie the bar and pool but it seems like they use that as a multi room in top floor for dinner reservations looked like after 6pm so wouldn't feel righ ... " More

By a verified traveler on Thu 27 Feb 2020

Hotel Description

4-star aparthotel near Puerto Rico Convention Center

In entertainment district

Your stay at this Miramar aparthotel places you within 2 miles (3 km) of Puerto Rico Convention Center and Condado Beach. Pan American Pier and Casino del Mar at La Concha Resort are also within 2 miles (3 km).

Poolside dining

This aparthotel features a restaurant, an outdoor pool, and a poolside bar. Business travelers can take advantage of the free WiFi in public areas. Enjoy the a rooftop terrace and perks like a free beach shuttle.

Free WiFi, comfy beds

The 34 individually decorated apartments offer free WiFi and comfy beds. Other amenities include microwaves, minibars, and LCD TVs with cable channels.

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$116* Per night/room Sep 8 - Sep 9

Luxury Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Signature Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

CIQALA Luxury Suites ratings based on 31 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for CIQALA Luxury Suites

Everyone (21) Couples (5) Family (4)
3 out of 5
Liie the bar and pool but it seems like they use that as a multi room in top floor for dinner reservations looked like after 6pm so wouldn't feel right using the pool. My mother wasnt able to smoke

Posted by on Feb 27, 2020

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5 out of 5

Posted by on Feb 25, 2020

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4 out of 5

Posted by on Jan 15, 2020

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4 out of 5
Very nice locals spot - away from the busyness and with available parking.

Posted by , from Fairfax, VA on Dec 22, 2019

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4 out of 5

Posted by on Nov 16, 2019

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5 out of 5
Great HOTEL the only this the pool is extremely small but other then that everthing else was great also the hostess at the rooftop bar CAT she was amazing....

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 12, 2019 by Jennifer V. Front Desk Supervisor

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The rooms are very nice and the pool area is very good.

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 17, 2019 by Jennifer V. Front Desk Supervisor

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Yavid L.

Thank you for your feedback! We would've hoped to know what went wrong so we could work on fixing those issues!

2 out of 5
I stayed in Ciqala Luxury Home Suites from April 28th till May 4th. Everything was fine till the day I checked out and came back home. There was a $50 deposit and I was supposed to get it back. They charged me $28 for stuff that I did not use. I even called them and inquired about it. They said they will send me an email after checking with cleaning staff. Nobody contacted me and they just stole my $28. I would recommend to ask them to complete inspection of your room before you complete checkout.

Posted by on May 28, 2019

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Comment from Hotel Management

May 29, 2019 by Jennifer Front Desk Supervisor

Hello, Would you mind letting me know your first & last name so that I can take a look at this.

5 out of 5
It had valley parking. Had breakfast buffet. Had a bar and rooftop bar. Staff was friendly.

Posted by on May 21, 2019

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Comment from Hotel Management

May 22, 2019 by Yavid L.

Thank you for your feedback, your opinion is very important to us! We hope to see you again!

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly CIQALA Luxury Suites. The aparthotel can provide concierge services and wedding services. This 4-star San Juan aparthotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 8 levels
  • Built in 2010
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (10.2 km / 6.3 mi)
  • Property shuttles: Free beach shuttle

Room Amenities

CIQALA Luxury Suites offers 34 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor

Food & Drink

Our SP Floor Lounge - This poolside rooftop bar specializes in Caribbean cuisine. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a smoke detector and a security system

This property advises that enhanced cleaning and guest safety measures are currently in place

The property is professionally cleaned, and disinfectant is used to clean the property

Each guestroom is kept vacant for a minimum of 48 hours between bookings

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Gap period enforced between guest stays 48 hours
  • Property uses a professional cleaning service

Hotel Names

  • CIQALA
  • CIQALA Luxury
  • CIQALA Luxury Suites
  • CIQALA Luxury Suites Condo
  • CIQALA Luxury Suites Condo San Juan
  • CIQALA Luxury Suites San Juan
  • CIQALA Suites
  • Ciqala Hotel San Juan
  • CIQALA Luxury Suites San Juan
  • CIQALA Luxury Suites Aparthotel
  • CIQALA Luxury Suites Aparthotel San Juan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.