4.8 out of 5

"Excellent experience and excellent staff/ service. " More

By a verified traveler on Thu 07 Jun 2018

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Hotel Description

5-star beachfront hotel near San Juan Cathedral

On the beach

You'll find Puerto Rico Convention Center and San Juan Cathedral within 3 miles (5 km) of this San Juan hotel. La Fortaleza - Palacio de Santa Catalina and San Juan Gate are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this luxury hotel. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Families will appreciate the children's pool, complimentary bicycles, and supervised childcare.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 316 guestrooms also offer free WiFi and 24-hour room service. LCD TVs come with cable channels, and other amenities include free wired Internet and refrigerators.

Room, 2 Queen Beds (Heritage)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$265 per night

Suite, 1 Bedroom, City View (Commodore)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Oceanfront (Commodore)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Ocean View (Biltmore)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Condado Vanderbilt Hotel ratings based on 39 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Condado Vanderbilt Hotel

Everyone (35) Couples (4)
5 out of 5

Excellent view close to the beach

Excellent experience and excellent staff/ service.

Posted by , from chicago IL on Jun 7, 2018

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4 out of 5

Condado Vanderbilt

Pros: Close to everything in heart of san Juan, very clean, spacious room, beach access, hotel staff especially my wonderful cleaning room lady Nycole N.
Cons: Staff is trying to hard to please. Sensed they were being "forced" to be overly nice. Relax and ease up a little.
Location: Hotel location is great. Easy walking distance to restaurants, beach, church, hospital and casino. Need to take a taxi to Old San Juan about a 5 mile
Lovely Hotel in heart of San Juan with easy access to the beach. Hallways were painted a reddish salmon color with dark wood accents. Reminded me of the Victorian era, not my taste but still very nice. The staff is "forced" to be over friendly and it shows. management should ease up on the staff and let them just be themselves, respectful and nice but don't over do it to the point it becomes a nuisance. Staff was trying too hard. No issues with the room, very clean and neat. Plenty of amenities and no problems with getting service when needed. Definitely would recommend to friends and others if looking for a quality upscale stay. One thing, if you're looking for a casino, the Vanderbilt does NOT have one. You will need to go next door to the "other' hotel.

Posted by , from GA on Feb 13, 2018

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5 out of 5

Excellent hotel, great location

We stayed at the Condado Vanderbilt for 4 nights and it was a great experience. The hotel is immaculate, with very classy, modern decor. The rooms are up to date with all the comforts you need, including a free minibar (non alcoholic). The gym, pools, beach, and other common areas are very nice and well taken care of. 24 hour service means you don't have to worry about scheduling. The staff is amazingly accommodating and the location is perfect for exploring San Juan.

Posted by , from New York, NY on Sep 18, 2017

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5 out of 5

Best experience

This vacation was fantastic! Everything about the hotel and staff was top notch. Sometimes you get somewhere and the pictures looked much nicer than it actually was-not with this place. It was as beautiful as the pictures

Posted by , from Fort Mill, SC on Jun 26, 2017

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5 out of 5

Vacation at the Beach

Pros: Views and service.
Cons: I wish we had found it sooner.
Location: Great restaurants close by and a park to run.
Fabulous place. The Staff was attentive and very nice. We would go back.

Posted by , from DC on May 30, 2017

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5 out of 5

Beautiful hotel and scenery!

There was nothing not to love about this hotel! When we arrived we were treated to complimentary champagne, the staff was very friendly and attentive. The views of the ocean from the hotel were breath taking!! We stayed in ocean view tower, nice size room and huge walk in shower. They provided complimentary snacks and also a mini bar in your room if you wanted to purchase the bottles. I would def recommend this hotel if your traveling to San Juan!!

Posted by , from J on May 17, 2017

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5 out of 5

Wonderful staff!

Pros: Everything! The staff was amazing and my room was perfect.
Cons: Just inconsistent with the housekeeping. Didn't replenish the goodies in the room and then one night they even took the candy bar that was still there
Location: Loved old San Juan and DiParma restaurant right next door. Casino nearby is depressing:-(
Upon arrival I couldn't have been more pleased with the staff but most importantly the bellman who took care of me!!!! He went above and beyond. My best friend had her wedding there and the staff overall was extremely friendly and accommodating. It's a beautiful hotel.

Posted by , from Michigan on May 1, 2017

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5 out of 5

Unbelievable experience!

Hotel Condado Vanderbilt exceeded my expectations to say the least. The hotel staff was so welcoming and attentive to every need. I highly recommend this hotel to anyone looking to visit Puerto Rico. I can't wait to come back!

Posted by , from NY, NY on Apr 20, 2017

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5 out of 5

GREAT HOTEL- TRAVELOCITY IS A NIGHTMARE

Pros: lovely
Cons: no beach- no boutiques to shop
Location: restaurants nearby great
great hotel- staff- food and drinks HOWEVER NO BEACH to speak of!!!!!!!!!!!!!!

Posted by , from NJ on Mar 29, 2017

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5 out of 5

Love this place. Will be back

Concierge service was challenging at times. Watch for the 48 hours cancellation policy they have on tours. But the staff other than that was incredible

Posted by on Feb 21, 2017

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About the Condado Vanderbilt Hotel

Location 1055 Ashford Avenue, San Juan, 00907

Property Features

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Condado Vanderbilt Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a spa tub. Parking is available for a fee. A complete renovation of Condado Vanderbilt Hotel was completed in December 2014. Smoking is allowed in designated areas at this 5-star San Juan hotel.

  • 316 guestrooms or units
  • 12 levels
  • 3 buildings
  • 3 dining venues
  • 4 bars or lounges
  • 6 conference rooms
  • Built in 1919
  • Bar by the pool
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (9.4 km / 5.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Condado Vanderbilt Hotel offers 316 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.

1919 Restaurant - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.

Ola Ocean Front Bistro - This beachfront bistro specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Patron Tacos & Tequila - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Ziplining nearby
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Steam room in spa
  • Body treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lb)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

 

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Business center/computer access
  • Internet access
  • Faxes
  • In-room safe
  • In-room coffee
  • In-room bottled water

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD $25 and USD $35 per person (approximately)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Condado Vanderbilt Hotel San Juan
  • Condado Vanderbilt Hotel
  • Condado Vanderbilt San Juan
  • Condado Vanderbilt

You should know

  • The total price shown includes a resort fee.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.