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Condado Vanderbilt Hotel

5-star property
1055 Ashford Avenue, San Juan, 1-855-201-7819
4.6 out of 5
Wonderful!
See all 62 travelocity Reviews

"Everything was fabulous from the moment we walked in the door! The early check in abs late check out, the good, the views, the service at the pool an ... " More

By a verified traveler on Sun 07 Nov 2021

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Hotel Description

5-star beachfront hotel near Condado Beach

Beachside getaway

Within a 10-minute walk of this Condado hotel, you'll find Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center and Sheraton Casino are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this luxury hotel. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Families will appreciate the children's pool, complimentary bicycles, and babysitting.

Free Internet, comfy beds

The 316 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. LCD TVs come with cable channels, and other amenities include 24-hour room service and refrigerators.

Room, 1 Queen Bed (Heritage)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$399* Per night/room May 30 - May 31

Suite, 1 Bedroom, City View (Commodore)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (Heritage)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Ocean View (Biltmore)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront (Commodore)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, City View (Commodore)

Bed Count 1 King Bed Maximum Occupancy 7 Max

Condado Vanderbilt Hotel ratings based on 62 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Condado Vanderbilt Hotel

Everyone (23) Couples (18) Family (19)
5 out of 5
Great

Posted by on Feb 6, 2022

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5 out of 5

Posted by , from BROOKLYN on Jan 15, 2022

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5 out of 5
Great place

Posted by on Dec 14, 2021

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5 out of 5

Posted by on Dec 2, 2021

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5 out of 5
Everything was fabulous from the moment we walked in the door! The early check in abs late check out, the good, the views, the service at the pool and beach was impeccable ! The entire staff was a delight at all times ! The cleanliness of the entire property was incredible and at every turn I saw staff doing consistent touch point cleaning making all guests feel safe ! I will definitely tell others and I will be back !

Posted by on Nov 7, 2021

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5 out of 5
The perfect resort with friendly staff and wonderful amenities. We will return again for sure.

Posted by , from Phoenixville on Nov 1, 2021

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5 out of 5
Everything on the property was great, from staff to food. The only disappointment was the particular room location we had above the STK restaurant. The noise level from the music was similar to a dance club rather than a high-end steakhouse. Room 271 should only be used if the hotel is fully booked. The management of STK Steakhouse needs to decide if they are a nightclub or a restaurant. Check the reviews of customers complaining about the music level and rude management. Overall the Condado Vanderbilt Hotel is an excellent hotel with great food, rooms and especially staff. Keep up the great work.

Posted by , from Wood Ridge on Oct 25, 2021

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2 out of 5
This is second review as the first was not published . Be prepared to pay a substantial amount in addition to what you paid online. The resort fee of 75.00 a day is a bit much and tack on the 30.00 for parking. be prepared to show covid card and having to wear a mask. Room 563 was very dirty with stains on chairs that looked like human feces , ripped carpet, stains on upholstery of the left side of the bed, stains on carpets, air vent very dirty. Informed front staff, was given a 150.00 credit and a cheap bottle of champagne lol . Breakfast was good but way over priced. Local eatery pannes down the street was better and prices were fair. Hotel lacks the Puerto Rican flair, the bar was tacos and tequila , no PR a food on-site . On weekends there is a different crowd. Not the exclusive resort I was hoping for. I will not be returning.

Posted by , from brandon on Oct 14, 2021

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3 out of 5
Pros’s .. the view as you come in is spectacular , great location, close proximity to offsite Puerto Rican restaurants, beach, pools, close to old San Juan, valet parking (call 10 min before departure and they will have car waiting) you need key card for elevator which is a good extra security. I discussed room cleanliness issues and showed pictures to front staff. I was given a 150 resort credit and a bottle of 8.00 Champaign . Front End staff, valet were very nice. Ate breakfast on site 1 time in 6 days. Food was good but way over priced! You are better off eating at a restaurant called PANNES about 3 blocks away for authentic island breakfast. Cons… room was not 5 star. high taxes to pay at hotel, 30.00 nightly parking, 75.00 a day resort tax, stayed in room 553 and it seemed dirty, stains on chairs, side of bed, carpet ripped, rusted toilet paper holder, stains on carpet. On weekend it seemed to get a certain unruly crowd and more of a party vibe. Has lost its charm and class. Doorman too busy checking vaccine cards and not able to open door for other guests. As a native Puertorican, I did not feel this hotel had an island flair. No Puertorican food or desserts really on site. They had a tacos and tequila bar lol 51.00 for a can of sprite, 2 drinks and some hard round chips and black bean dip lol how about some rum and mofongo?????it’s Puerto Rico not Mexico . Out of touch with island. Will not be staying here again, you do not get what you pay for.

Posted by , from brandon on Oct 14, 2021

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5 out of 5

Posted by on Sep 18, 2021

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About the Condado Vanderbilt Hotel

Location 1055 Ashford Avenue, San Juan, 00907

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Condado Vanderbilt Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a spa tub. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star San Juan hotel.

  • 316 guestrooms or units
  • 12 levels
  • 3 buildings
  • 3 dining venues
  • 4 bars or lounges
  • Built in 1919
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

Condado Vanderbilt Hotel offers 316 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.

1919 Restaurant - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required.

Ola Ocean Front Bistro - This beachfront bistro specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Patron Tacos & Tequila - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Skydiving nearby
  • Ziplining nearby
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Faxes
  • In-room safe
  • In-room bottled water
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 35 and USD 50 for adults, USD 25 and USD 35 for children (approximately)
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Condado Vanderbilt Hotel San Juan
  • Condado Vanderbilt Hotel
  • Condado Vanderbilt San Juan
  • Condado Vanderbilt
  • Condado Vanderbilt Hotel Hotel
  • Condado Vanderbilt Hotel San Juan
  • Condado Vanderbilt Hotel Hotel San Juan

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Condado Vanderbilt Hotel is listed in the 2021 Travel + Leisure 500.

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.