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The Condado Plaza Hilton

4.5-star property
999 Ashford Avenue, San Juan, 1-855-201-7819
3.4 out of 5
See all 34 travelocity Reviews

"Like the conveniences : pool, beach, walkable to restaurants and not far from Old San Juan " More

By a verified traveler on Thu 28 Apr 2022

Points Of Interest

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Hotel Description

4.5-star beachfront resort near Condado Beach

Beachside getaway

You'll be steps from Condado Beach and within a 10-minute walk of Parque La Ventana al Mar with a stay at this Condado resort. Luis Muñoz Rivera Park and Sixto Escobar Stadium are also within 2 miles (3 km).

Poolside dining

This luxury resort features 2 restaurants, 4 outdoor pools, and a 24-hour gym. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy the spa tub and perks like free WiFi.

Free Internet, refrigerators

Boasting comforts like premium bedding and down comforters, the 572 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include refrigerators, coffee/tea makers, and free local calls. Housekeeping is available on request.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$280* Per night/room May 24 - May 25

Room, 2 Queen Beds, View, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Condado Plaza Hilton ratings based on 34 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Condado Plaza Hilton

Everyone (16) Couples (3) Family (9)
4 out of 5
Like the conveniences : pool, beach, walkable to restaurants and not far from Old San Juan

Posted by , from Silver Spring on Apr 28, 2022

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Comment from Hotel Management

Apr 29, 2022 by Lemuel

Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. We hope to welcome you back soon.

2 out of 5
Overall great place to stay. Other than the keys not working for the elevator and my check in process we had a good time and good stay.

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 27, 2022 by Helen - Guest Services

Thank you for the feedback.

5 out of 5
Good eve

Posted by on Mar 27, 2022

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Comment from Hotel Management

Apr 4, 2022 by Helen - Guest Services

Excellent, thank you for giving us the opportunity to be at your service. We are glad you enjoyed your stay.

2 out of 5
Not worth the price at all , no clean towels at the pool need more maintenance also the bed sheet were stains I’ll provide proof this hotel isn’t at it best condition

Posted by on Mar 21, 2022

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Comment from Hotel Management

Mar 23, 2022 by Lemuel

Thank you taking time to share your experience while in our property. Your feedback is important for us to understand where we can improve. We hope to welcome you back soon.

3 out of 5
It too cold the people not that friendly!

Posted by on Mar 19, 2022

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Comment from Hotel Management

Mar 23, 2022 by Lemuel

Thank you for your feedback, sorry we did not make you feel welcome, we will share your feedback with our team, we hope you gives us the opportunity to welcome you back soon.

1 out of 5
Hotel lied about amenities and states child care and several restaurants are available. Both are no longer offered.

Posted by , from Altamonte Springs on Feb 28, 2022

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Comment from Hotel Management

Feb 28, 2022 by Lemuel

Thank you for staying at iconic Condado Plaza Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our marketing team to take corrective actions. We work hard to deliver a memorable experience and truly apologize for the challenges you had while in our property. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

2 out of 5
I have stayed at this property in the past. It is a great location close to Old San Juan. However, it is simply past it’s prime. It is really run down amd needs significant renovation in comparison to other nearby properties and for the value.

Posted by , from Holland on Feb 5, 2022

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Comment from Hotel Management

Feb 7, 2022 by Lemuel Gonzalez

Thank you for taking of your time to complete this review. Your feedback is important to us. We apologize for not meeting your expectations as we work hard to deliver great service and wonderful memories. We hope to welcome you back soon.

5 out of 5

Posted by , from East Hartford on Jan 24, 2022

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5 out of 5

Posted by on Nov 12, 2021

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5 out of 5
Great location! Excellent staff, attention to detail and kind personality went a long way with us.

Posted by , from NEW ROCHELLE on Oct 15, 2021

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Comment from Hotel Management

Oct 17, 2021 by Helen - Guest Services

Great, thank your for sharing your experience and choosing us for your stay in PR.

About the The Condado Plaza Hilton

Location 999 Ashford Avenue, San Juan, 00907

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 4 outdoor swimming pools at The Condado Plaza Hilton, and enjoy summer activities like snorkeling and kayaking. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, a 24-hour fitness center, and a spa tub. For a fee, parking is available. This 4.5-star San Juan resort is smoke free.

  • 572 guestrooms or units
  • 10 levels
  • 2 buildings
  • 2 dining venues
  • 54000 sq ft of conference space
  • 5017 sq m of conference space
  • Built in 1963
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Condado Plaza Hilton offers 572 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This San Juan resort provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Starbucks - This coffee shop serves light fare only. Open daily.

Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Ziplining nearby
  • Ecotours nearby
  • Bicycle rentals on site
  • Water sports equipment
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 24 per person (approximately)
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Condado
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Plaza Hilton Resort San Juan
  • Condado Plaza Hilton Resort
  • The Condado Plaza Hilton Juan
  • The Condado Plaza Hilton Resort
  • The Condado Plaza Hilton San Juan
  • The Condado Plaza Hilton Resort San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.