"I booked via Travelocity, and when I checked out I was hit with a $510 resort & parking fee that was not mentioned at check-in.. The rooms facing the ... " More
Beachside getaway
You'll be steps from Condado Beach and within a 10-minute walk of Parque La Ventana al Mar with a stay at this Condado resort. Also, Luis Muñoz Rivera Park is within half a mile (1 km) and Third Millennium Park is within 2 miles (3 km).
Poolside dining
This smoke-free resort features 2 restaurants, 2 outdoor pools, and a 24-hour gym. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. A bar/lounge, a 24-hour front desk, and a poolside bar are also provided.
Aug 17, 2023 by Helen - Reservations
Thank you for staying with us. Preventive Maintenance is part of the hotel daily operations; however, we will share with Maintenance team to review shortfalls mentioned. Thank you.
Mar 2, 2023 by Lemuel
Thank you for acknowledging the great service our team is committed to deliver. I will share them with our team We hope to welcome you back in the near future.
Feb 21, 2023 by Lemuel
Thank you for staying at iconic Condado Plaza Hilton during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for not meeting your expectations. We will share your comments with the management to ensure we take corrective action. We hope to have an opportunity to serve in the near future.
Feb 21, 2023 by Lemuel
Wayne, thank you for taking of your time to complete this review, we are happy to read you had a wonderful time while in our property. Thank you for acknowledging the great service our team is committed to deliver. I will share them with our team We hope to welcome you back in the near future.
Dec 5, 2022 by Helen - Guest Services
Thank you for the feedback, will be reviewed.
Oct 24, 2022 by Lemuel
Thank you taking time to share your experience while in our property. Your feedback is important for us to understand where we can improve. We hope to welcome you back soon.
Apr 29, 2022 by Lemuel
Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. We hope to welcome you back soon.
Apr 27, 2022 by Helen - Guest Services
Thank you for the feedback.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hilton, and enjoy summer activities like snorkeling and kayaking. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness center, and a garden. For a fee, parking is available. This 4-star San Juan resort is smoke free.
Self parking (surcharge) , Valet parking (surcharge)
The Condado Plaza Hilton offers 572 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast daily from 6 AM to 11:00 AM.
Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer and masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.