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 San Juan •1 Room
 San Juan • 1 Room
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The Condado Plaza Hilton

4.5-star property
999 Ashford Avenue, San Juan, 1-855-201-7819

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3.7 out of 5
Good!
See all 23 Travelocity Reviews

"Lovely hotel ! Could use some renovations tho like more light in the room. Staff was amazing !! " More

By a verified traveler on Fri 05 Mar 2021

Points Of Interest

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Hotel Description

4.5-star beachfront resort near Condado Beach

Beachside getaway

You'll be steps from Condado Beach and within a 10-minute walk of Parque La Ventana al Mar with a stay at this Condado resort. Luis Muñoz Rivera Park and Sixto Escobar Stadium are also within 2 miles (3 km).

Poolside dining

This luxury resort features 2 restaurants, 4 outdoor pools, and a 24-hour fitness center. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, refrigerators

Boasting comforts like premium bedding and down comforters, the 572 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include refrigerators, coffee/tea makers, and free local calls. Housekeeping is available on request.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$255* Per night/room Mar 22 - Mar 23

Room, 2 Queen Beds, View, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Condado Plaza Hilton ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Condado Plaza Hilton

Everyone (21) Couples (1) Family (1)
4 out of 5
Lovely hotel ! Could use some renovations tho like more light in the room. Staff was amazing !!

Posted by on Mar 5, 2021

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5 out of 5
Very nice and clean property right on the beach. Beautiful.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 5, 2020 by Helen - Reservations Management

Excellent! Thank you so much for your feedback and staying with us.

3 out of 5

Posted by on Feb 25, 2020

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Comment from Hotel Management

Feb 26, 2020 by Helen - Reservations Management

Thank you for providing us your feedback and staying with us.

5 out of 5
The location is great. We had an end room with a view of the lagoon and the ocean, it was amazing. If there's a couch in your room, do yourself a favor and turn it so it's facing the ocean,.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Feb 1, 2020 by Helen D. - Reservations Management

Great feedback, we are glad you enjoyed. Thank you!

5 out of 5
Nice location with a lot of amnesties. Staffs are very helpful and nice. The hammocks by the sea is a definite plus. Will definitely stay here again.

Posted by on Jan 25, 2020

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Comment from Hotel Management

Jan 25, 2020 by Condado Plaza Team

Thank you for your positive feedback. We are very happy you enjoyed the service and amenities. We would love to welcome you back any time. Our Best Regards,

3 out of 5

Posted by on May 12, 2019

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5 out of 5

Amazing hotel in San Juan

Pros: The location and the bars and restaurants that were so close or within the hotel itself.
Cons: No improvements necessary
Hotel staff was so friendly and checked with me after check in to be sure we had everything we needed. The pool/beach area is fabulous and must be enjoyed to experience the complete package the hotel provides. The beds were so comfortable and the room was nicely appointed.

Posted by , from Kansas City on Sep 19, 2017

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2 out of 5

Nice views if the ocean

6 days and 5 nights our room was only cleaned once and that's because i called to complain numerous times. It was sickening knowing how much we paid for this stay and had to put up with dirty linen and towels. We had to take towels off of the cleaning ladies cart in the hall way when they were not attending their cart.

Posted by , from Massachusetts on Aug 25, 2017

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1 out of 5

Do not stay here !

Very unhappy and dissatisfied with my stay here. I stayed for a week with my husband and 1 year old child. Once I checked into my room I requested a baby crib. I was told of "course right away" I get to my room and it's in front of the elevator and Ice machine. I go inside and the bathroom is the tiniest most uncomfortable bathroom ever with a stand up shower. So I call the front desk and asked if they can please switch my room with a tub since I have an infant I need to bathe. I was told they only have handicap rooms with tubs and will inform me once something becomes available. The crib arrived at 11pm after I called them. I spoke to the front desk 3 TIMES about the bathroom situation and nothing was done. Also the hotel is very outdated and has a strange smell to it. I spoke to the manager on my way out and was just told " you should've asked for a manager regarding the room and he hopes we stay there again" I told him I highly doubt that will ever happen and will let all my friends and family know NOT TO EVER STAY HERE ! Not family friendly.

Posted by , from Boston, MA on Aug 20, 2017

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3 out of 5

Plenty of amenities, but hotel needs a lot of TLC.

Pros: Access to beach, pools and restaurants
Cons: General maintenance of the facility requires significant improvement.
Location: Starbucks and Enterprise located just outside of the hotel. Rented a Jeep for El Yunque tour. Uber to/from Old San Juan was cheap and convenient.
Selected the hotel based on beach, pools and location. Most of the staff was very friendly, exceptions being rude behavior from Carlos (Front Desk) and a waiter locking out our credit card after trying too many random PIN #s. Hotel grounds are in need of repairs; salt water pool closed for repair, half of the room's electrical outlets didn't work, mold on ceiling, 4 guests but cleaning staff would only provide 3 towels, bed sheets not covering foot area of mattress, pile of cigarette butts on our balcony, just a lot of little things that added up to a less than pleasant stay. Also, the area around the hotel includes a lot of buildings that are either being demolished or appear to be abandoned.

Posted by , from Ohio on Jul 17, 2017

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About the The Condado Plaza Hilton

Location 999 Ashford Avenue, San Juan, 00907

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 4 outdoor swimming pools at The Condado Plaza Hilton, and enjoy summer activities like snorkeling and kayaking. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, a 24-hour fitness center, and a spa tub. For a fee, parking is available. This 4.5-star San Juan resort is smoke free.

  • 572 guestrooms or units
  • 10 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 54000 sq ft of conference space
  • 5017 sq m of conference space
  • Built in 1963
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (11.3 km / 7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Condado Plaza Hilton offers 572 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11:00 AM.

Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Starbucks - This coffee shop serves light fare only. Open daily.

Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 24 per person (approximately)
  • Self parking fee: USD 22.30 per night (in/out privileges)
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Condado
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Plaza Hilton Resort San Juan
  • Condado Plaza Hilton Resort
  • The Condado Plaza Hilton Juan
  • The Condado Plaza Hilton Resort
  • The Condado Plaza Hilton San Juan
  • The Condado Plaza Hilton Resort San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.