The Condado Plaza Hilton, San Juan: 2020 Room Prices & Reviews

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

$230* Per night/room Mar 13 - Mar 14

Room, 2 Queen Beds, View, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 3 Bedrooms, Oceanfront (Penthouse)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Bay View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Oceanfront (Penthouse)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, Bay View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

See all rooms (19)

3.8 out of 5

Good!

See all 218 Travelocity Reviews

"Hotel staff was so friendly and checked with me after check in to be sure we had everything we needed. The pool/beach area is fabulous and must be en ... " More

By a verified traveler on Tue 19 Sep 2017

The Condado Plaza Hilton ratings based on 218 Verified Reviews

Review Summary

3.8 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for The Condado Plaza Hilton

5 out of 5

The location is great. We had an end room with a view of the lagoon and the ocean, it was amazing. If there's a couch in your room, do yourself a favor and turn it so it's facing the ocean,.

Posted by a verified traveler on Jan 28, 2020

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Comment from Hotel Management

Feb 1, 2020 by Helen D. - Reservations Management

Great feedback, we are glad you enjoyed. Thank you!

Nice location with a lot of amnesties. Staffs are very helpful and nice. The hammocks by the sea is a definite plus. Will definitely stay here again.

Posted by Indi on Jan 25, 2020

Jan 25, 2020 by Condado Plaza Team

Thank you for your positive feedback. We are very happy you enjoyed the service and amenities. We would love to welcome you back any time. Our Best Regards,

3 out of 5

Posted by a verified traveler on May 12, 2019

Amazing hotel in San Juan

Pros: The location and the bars and restaurants that were so close or within the hotel itself.

Cons: No improvements necessary

Hotel staff was so friendly and checked with me after check in to be sure we had everything we needed. The pool/beach area is fabulous and must be enjoyed to experience the complete package the hotel provides. The beds were so comfortable and the room was nicely appointed.

Posted by Gayla, from Kansas City on Sep 19, 2017

2 out of 5

Nice views if the ocean

6 days and 5 nights our room was only cleaned once and that's because i called to complain numerous times. It was sickening knowing how much we paid for this stay and had to put up with dirty linen and towels. We had to take towels off of the cleaning ladies cart in the hall way when they were not attending their cart.

Posted by kenny, from Massachusetts on Aug 25, 2017

1 out of 5

Do not stay here !

Very unhappy and dissatisfied with my stay here. I stayed for a week with my husband and 1 year old child. Once I checked into my room I requested a baby crib. I was told of "course right away" I get to my room and it's in front of the elevator and Ice machine. I go inside and the bathroom is the tiniest most uncomfortable bathroom ever with a stand up shower. So I call the front desk and asked if they can please switch my room with a tub since I have an infant I need to bathe. I was told they only have handicap rooms with tubs and will inform me once something becomes available. The crib arrived at 11pm after I called them. I spoke to the front desk 3 TIMES about the bathroom situation and nothing was done. Also the hotel is very outdated and has a strange smell to it. I spoke to the manager on my way out and was just told " you should've asked for a manager regarding the room and he hopes we stay there again" I told him I highly doubt that will ever happen and will let all my friends and family know NOT TO EVER STAY HERE ! Not family friendly.

Posted by Enid , from Boston, MA on Aug 20, 2017

Plenty of amenities, but hotel needs a lot of TLC.

Pros: Access to beach, pools and restaurants

Cons: General maintenance of the facility requires significant improvement.

Location: Starbucks and Enterprise located just outside of the hotel. Rented a Jeep for El Yunque tour. Uber to/from Old San Juan was cheap and convenient.

Selected the hotel based on beach, pools and location. Most of the staff was very friendly, exceptions being rude behavior from Carlos (Front Desk) and a waiter locking out our credit card after trying too many random PIN #s. Hotel grounds are in need of repairs; salt water pool closed for repair, half of the room's electrical outlets didn't work, mold on ceiling, 4 guests but cleaning staff would only provide 3 towels, bed sheets not covering foot area of mattress, pile of cigarette butts on our balcony, just a lot of little things that added up to a less than pleasant stay. Also, the area around the hotel includes a lot of buildings that are either being demolished or appear to be abandoned.

Posted by Shane, from Ohio on Jul 17, 2017

extra fee

Pros: pool

Cons: update property

if you stay here please be aware of the extra fees and the price to stay in the newer section of the hotel. For the price you can stay at a better hotel in the area.

Posted by a verified traveler on Jun 12, 2017

4 out of 5

Beautiful Hotel

Hotel was fun , relaxing and amazing views. We stayed in an ocean view room it was so beautiful. Only complaint I would say is the hotel fee once u arrive and they don't tell u they hold 50 a DAY on ya card. Otherwise it's a great hotel very convenient next to everything in the area.

Posted by a verified traveler on May 11, 2017

May 18, 2017 by Guest Service Champion

Hola; thank you for taking the time to write a review. Ocean views are truly amazing and many thanks for the photos posted. They're amazing. Your feedback is of the utmost importance to us and we thank you for providing it. We hope to have you back in a non distant future.

Location

Pros: Staff were extremely friendly and helpful which made our stay pleasant.

Location: See the concierge for activities. We did a few but I recommend the Sun Set Food Tour of Old San Juan. Yummy and informational!

Stayed in Condado for 6 days with my 2 daughters. The concierge staff was helpful from the beginning of my planning via email. There some good options if youre looking to do any activities outside of the hotel. The grounds of the hotel were nice but if youre thinking about spending your time on the beach this may not be as ideal. The beach is a lot smaller than I imagined and it is also a public beach. They do provide guests with chairs and towels along with wait staff if you want to purchase any food or beverages. The water was still beautiful and there were other couples snorkeling by the rocks. Also the smaller beach might be an option for those with small kids. The pools were great as wells as the grounds. There are hammocks and beach chairs for guest to lay out on rather than going down to the beach. The location of this hotel was the best. We werent too far from Old San Juan, the airport and other areas like La Placita. There were a ton of restaurants and shopping near by as well. We did dine at the restaurants located in the hotel that provided different options. We walked to a nearby public beach and we took an uber pretty much every where with an average of about $5-10. Because of the location - I would come back to The Plaza.

Posted by Rochelle, from Minneapolis on May 8, 2017

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Hotel Description

Standard Room, 1 King Bed

Room, 2 Queen Beds, View, Oceanfront

Deluxe Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

Junior Suite, 1 King Bed, Jetted Tub

The Condado Plaza Hilton ratings based on 218 Verified Reviews

Guest reviews for The Condado Plaza Hilton

Amazing hotel in San Juan

Nice views if the ocean

Do not stay here !

Plenty of amenities, but hotel needs a lot of TLC.

extra fee

Beautiful Hotel

Location

About the The Condado Plaza Hilton

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