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"Hotel staff was so friendly and checked with me after check in to be sure we had everything we needed. The pool/beach area is fabulous and must be en ... " More

By a verified traveler on Tue 19 Sep 2017

Hotel Description

4.5-star beachfront resort near Condado Beach

Beachside getaway

You'll be steps from Condado Beach and within a 10-minute walk of Parque La Ventana al Mar with a stay at this Condado resort. Luis Muñoz Rivera Park and Sixto Escobar Stadium are also within 2 miles (3 km).

Poolside dining

This luxury resort features 2 restaurants, 4 outdoor pools, and a 24-hour fitness center. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free Internet, refrigerators

Boasting comforts like premium bedding and down comforters, the 572 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include refrigerators, coffee/tea makers, and free local calls. Housekeeping is available on request.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$230* Per night/room Mar 13 - Mar 14

Room, 2 Queen Beds, View, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Condado Plaza Hilton ratings based on 218 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Condado Plaza Hilton

Everyone (50) Couples (1) Family (1)
5 out of 5
The location is great. We had an end room with a view of the lagoon and the ocean, it was amazing. If there's a couch in your room, do yourself a favor and turn it so it's facing the ocean,.

Posted by on Jan 28, 2020

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Comment from Hotel Management

Feb 1, 2020 by Helen D. - Reservations Management

Great feedback, we are glad you enjoyed. Thank you!

5 out of 5
Nice location with a lot of amnesties. Staffs are very helpful and nice. The hammocks by the sea is a definite plus. Will definitely stay here again.

Posted by on Jan 25, 2020

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Comment from Hotel Management

Jan 25, 2020 by Condado Plaza Team

Thank you for your positive feedback. We are very happy you enjoyed the service and amenities. We would love to welcome you back any time. Our Best Regards,

3 out of 5

Posted by on May 12, 2019

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5 out of 5

Amazing hotel in San Juan

Pros: The location and the bars and restaurants that were so close or within the hotel itself.
Cons: No improvements necessary
Hotel staff was so friendly and checked with me after check in to be sure we had everything we needed. The pool/beach area is fabulous and must be enjoyed to experience the complete package the hotel provides. The beds were so comfortable and the room was nicely appointed.

Posted by , from Kansas City on Sep 19, 2017

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2 out of 5

Nice views if the ocean

6 days and 5 nights our room was only cleaned once and that's because i called to complain numerous times. It was sickening knowing how much we paid for this stay and had to put up with dirty linen and towels. We had to take towels off of the cleaning ladies cart in the hall way when they were not attending their cart.

Posted by , from Massachusetts on Aug 25, 2017

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1 out of 5

Do not stay here !

Very unhappy and dissatisfied with my stay here. I stayed for a week with my husband and 1 year old child. Once I checked into my room I requested a baby crib. I was told of "course right away" I get to my room and it's in front of the elevator and Ice machine. I go inside and the bathroom is the tiniest most uncomfortable bathroom ever with a stand up shower. So I call the front desk and asked if they can please switch my room with a tub since I have an infant I need to bathe. I was told they only have handicap rooms with tubs and will inform me once something becomes available. The crib arrived at 11pm after I called them. I spoke to the front desk 3 TIMES about the bathroom situation and nothing was done. Also the hotel is very outdated and has a strange smell to it. I spoke to the manager on my way out and was just told " you should've asked for a manager regarding the room and he hopes we stay there again" I told him I highly doubt that will ever happen and will let all my friends and family know NOT TO EVER STAY HERE ! Not family friendly.

Posted by , from Boston, MA on Aug 20, 2017

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3 out of 5

Plenty of amenities, but hotel needs a lot of TLC.

Pros: Access to beach, pools and restaurants
Cons: General maintenance of the facility requires significant improvement.
Location: Starbucks and Enterprise located just outside of the hotel. Rented a Jeep for El Yunque tour. Uber to/from Old San Juan was cheap and convenient.
Selected the hotel based on beach, pools and location. Most of the staff was very friendly, exceptions being rude behavior from Carlos (Front Desk) and a waiter locking out our credit card after trying too many random PIN #s. Hotel grounds are in need of repairs; salt water pool closed for repair, half of the room's electrical outlets didn't work, mold on ceiling, 4 guests but cleaning staff would only provide 3 towels, bed sheets not covering foot area of mattress, pile of cigarette butts on our balcony, just a lot of little things that added up to a less than pleasant stay. Also, the area around the hotel includes a lot of buildings that are either being demolished or appear to be abandoned.

Posted by , from Ohio on Jul 17, 2017

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3 out of 5

extra fee

Pros: pool
Cons: update property
if you stay here please be aware of the extra fees and the price to stay in the newer section of the hotel. For the price you can stay at a better hotel in the area.

Posted by on Jun 12, 2017

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4 out of 5

Beautiful Hotel

Hotel was fun , relaxing and amazing views. We stayed in an ocean view room it was so beautiful. Only complaint I would say is the hotel fee once u arrive and they don't tell u they hold 50 a DAY on ya card. Otherwise it's a great hotel very convenient next to everything in the area.

Posted by on May 11, 2017

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Comment from Hotel Management

May 18, 2017 by Guest Service Champion

Hola; thank you for taking the time to write a review. Ocean views are truly amazing and many thanks for the photos posted. They're amazing. Your feedback is of the utmost importance to us and we thank you for providing it. We hope to have you back in a non distant future.

4 out of 5

Location

Pros: Staff were extremely friendly and helpful which made our stay pleasant.
Location: See the concierge for activities. We did a few but I recommend the Sun Set Food Tour of Old San Juan. Yummy and informational!
Stayed in Condado for 6 days with my 2 daughters. The concierge staff was helpful from the beginning of my planning via email. There some good options if youre looking to do any activities outside of the hotel. The grounds of the hotel were nice but if youre thinking about spending your time on the beach this may not be as ideal. The beach is a lot smaller than I imagined and it is also a public beach. They do provide guests with chairs and towels along with wait staff if you want to purchase any food or beverages. The water was still beautiful and there were other couples snorkeling by the rocks. Also the smaller beach might be an option for those with small kids. The pools were great as wells as the grounds. There are hammocks and beach chairs for guest to lay out on rather than going down to the beach. The location of this hotel was the best. We werent too far from Old San Juan, the airport and other areas like La Placita. There were a ton of restaurants and shopping near by as well. We did dine at the restaurants located in the hotel that provided different options. We walked to a nearby public beach and we took an uber pretty much every where with an average of about $5-10. Because of the location - I would come back to The Plaza.

Posted by , from Minneapolis on May 8, 2017

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About the The Condado Plaza Hilton

Location 999 Ashford Avenue, San Juan, 00907

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 4 outdoor swimming pools at The Condado Plaza Hilton, and enjoy summer activities like snorkeling and kayaking. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, a 24-hour fitness center, and a spa tub. For a fee, parking is available. This 4.5-star San Juan resort is smoke free.

  • 572 guestrooms or units
  • 10 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 54000 sq ft of conference space
  • 5017 sq m of conference space
  • Built in 1963
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (10 km / 6.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Condado Plaza Hilton offers 572 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11:00 AM.

Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.

Starbucks - This coffee shop serves light fare only. Open daily.

Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Cave exploring/spelunking nearby
  • Kayaking on site
  • Windsurfing nearby
  • Water sports equipment
  • Scuba diving nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 24 per person (approximately)
  • Self parking fee: USD 22.30 per night (in/out privileges)
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Condado
  • Condado Hilton
  • Condado Hilton Plaza
  • Condado Plaza
  • Condado Plaza Hilton
  • Condado Plaza Hilton Hotel
  • Condado Plaza Hilton Hotel San Juan
  • Condado Plaza Hilton San Juan
  • Plaza Condado Hilton
  • Plaza Hilton Condado
  • Condado Plaza Hotel San Juan
  • Conrad San Juan Condado Plaza Hotel San Juan
  • San Juan Conrad
  • Condado Plaza Hilton Resort San Juan
  • Condado Plaza Hilton Resort
  • The Condado Plaza Hilton Juan
  • The Condado Plaza Hilton Resort
  • The Condado Plaza Hilton San Juan
  • The Condado Plaza Hilton Resort San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.