4.4 out of 5

"The staff was the best part of this stay! They were very accommodating and pleasant. The hotel rate includes breakfast which was convenient and serv ... " More

By a verified traveler on Thu 05 Jul 2018

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Hotel Description

Family-friendly 3-star hotel near Condado Beach

Oceanside stay

You'll find Parque La Ventana al Mar and Plaza del Mercado within a 15-minute walk of this San Juan hotel. Condado Beach and Museo de Arte de Puerto Rico are also within 2 miles (3 km).

Free breakfast

This hotel features an outdoor pool and a 24-hour fitness center. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the spa tub and free perks like buffet breakfast and WiFi in public areas.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 151 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Other amenities include balconies, iPod docks, and premium bedding.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$139 per night

Suite, 1 King Bed, Non Smoking, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Plus Condado Palm Inn & Suites ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (17)
4 out of 5
The staff was the best part of this stay! They were very accommodating and pleasant. The hotel rate includes breakfast which was convenient and served its purpose but please don't expect eggs and sausages. It is in a great locations - walking distance to the beach and many restaurants. Great value compared to other hotels in the area but be aware that there is a daily parking fee. Will definitely stay here again.

Posted by , from Miami on Jul 5, 2018

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Comment from Hotel Management

Jul 6, 2018 by Henry

Hi Janet, Thank you for recognizing the service provided by our team. The Condado Palm's team is focused on providing an excellent stay for every guest. We do serve a complimentary continental breakfast, and Nestle Toll House Café, located on property, also offers breakfast options. We look forward to your next visit!! Thank you, Henry Neumann General Manager

4 out of 5
The staff were friendly and accommodating as we had two rooms. They made sure they were near each other. We arrived a little early so they stored our bags until room was ready. The gym was clean and continental breakfast was good.

Posted by on Mar 8, 2018

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5 out of 5

Nice hotel

Right at walking distance to the beach and stores

Posted by , from Chicago on Dec 13, 2017

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Comment from Hotel Management

Dec 14, 2017 by Henry

Thank you for the 5 star review Luis!! Henry Neumann, General Manager

5 out of 5

A diamond in the rough

Great experience at hotel. Clean and very model. Friendly staff. Great amenities.

Posted by , from New York on Aug 11, 2017

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Comment from Hotel Management

Aug 14, 2017 by Henry

Hi Deb, Thank you for staying with us and taking the time to provide feedback!! We look forward to your next visit!! Henry Neumann General Manager

3 out of 5

Nice hotel

I have Stayed here before, and will stay again.Only problem was the flushing of the toilet.

Posted by , from BVI on Jun 16, 2017

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Comment from Hotel Management

Jun 19, 2017 by Henry

Hi Drago, Thank you for staying with us!! I will discuss your comments with our Engineering Department. We look forward to your next visit!! Siempre a la orden, Henry Neumann General Manager

5 out of 5

Great hotel 1 block away from beach

Staff were very friendly, hotel was safe ,close to alot of great eateries

Posted by , from san antonio,tx on May 7, 2017

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4 out of 5

Very good for a mid-range hotel.

Pros: The large suite, closet space and free breakfast.
Cons: It took a long time to get a towel at the beach and no drink service.
We stayed in a suite that was that was large and spacious.It was very clean and had an abundant amount of closet areas. The continental breakfast had a nice variety (minus bacon) and was tasty! We choose this hotel because we were just going to be in San Juan for the night, but it turned into two. We normally stay at the Marriott when we come to San Juan and were a little nervous. We were pleasantly surprised with the accommodations and the staff. The only somewhat negative is that the beach is about a 3 minute walk from the hotel, but it is still designated to Best Western customers.

Posted by , from buffalo, ny on Apr 2, 2017

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Comment from Hotel Management

Apr 4, 2017 by Henry

Hi Laura, Thank you for giving us an opportunity during this visiting. I am sure that you saved a couple hundred of dollars by staying with us. Glad you enjoyed the stay. We hope to see you during your next visit!! Siempre a la orden, Henry Neumann General Manager

5 out of 5

Nice affordable hotel

I enjoyed my stay here. Breakfast was typical bfast foods, eggs, sausage, cereal, oatmeal, bananas, milk, juice, buffet style. Staff was nice and helpful. Housekeeping were accommodating.

Posted by , from california on Jan 20, 2017

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Comment from Hotel Management

Jan 25, 2017 by Henry

Saludos Lee!! Delighted that you enjoyed the stay and the service provided by our housekeeping staff. Thank you, Henry Neumann General Manager

4 out of 5

Great low budget option

Pros: Location
Cons: Breakfast opions
Location: Near to the beach and restaurants
Hotel is clean, 1 block from the beach, 15 minutes away from airport, walking distance to all amenities in Condado and 15 minutes car ride to Old San Juan. Breakfast was included and was OK but we only had it 2 times since there were better options elsewhere. The pool was small but nice. The room was big and comfortable but the door to the balcony would not lock which worried me but since we were on the 8th floor I didn't let it bother me. There is a Walmart and a CVS across the street in case you need anything. Definitely would recommend staying here. I would not book tours with them tho, I felt rush ed and did not really enjoy them. I spent like $400 and felt that there was nothing especial about them. My CC did get charged for the whole stay even tho I had booked and paid thru travelocity but when I called the hotel they did realize the mistake and quickly refunded my card.

Posted by , from New York on Aug 13, 2016

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3 out of 5

Close to the beach, pharmacy, and many restaurants

Ok hotel. Close to entertainment, bars, restaurants and the beach. Staff are helpful and friendly. We stayed 4 nights during Memorial weekend, got bed sheets once, only after I asked the housekeeper to do so. Same thing with pillow covers. A bit noisy, since it's located in the corner of two very busy streets. This hotel needs upkeep, our room was a bit old and basic. There are other nicer hotels in the vicinity and better kept. Over all, an ok choice.

Posted by , from Houston, Tx on Jun 1, 2016

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About the Best Western Plus Condado Palm Inn & Suites

Location 55 Condado Avenue, San Juan, 00908

Property Features

Best Western Plus Condado Palm Inn & Suites offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 400 square feet (36 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Best Western Plus Condado Palm Inn & Suites. For a fee, parking is available. This 3-star San Juan hotel is smoke free.

  • 151 guestrooms or units
  • 18 levels
  • 2 buildings
  • 400 sq ft of conference space
  • 36 sq m of conference space
  • Breakfast available (free)
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (9.5 km / 5.9 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Best Western Plus Condado Palm Inn & Suites offers 151 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony
  • IPod dock
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6:30 AM to 9:30 AM.

Ropa Vieja - This restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nestle® Toll House® Cafe - This Cafe serves breakfast only. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16 per night
  • Nearby parking fee: USD 16.05 per 24 hours

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Condado Palm
  • Best Western Condado Palm Inn
  • Best Western Plus Condado
  • Best Western Plus Condado Palm
  • Best Western Plus Condado Palm Inn
  • Best Western Plus Condado Palm Inn San Juan
  • Best Western Plus Condado Palm San Juan
  • Condado Palm Best Western
  • Condado Palm Inn
  • Best Western Plus Condado Palm Inn Suites

You should know

  • The total price shown includes a resort fee.
  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.