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4.2 out of 5

"Great location. Walking distance to beach, restaurants, stores and casinos. " More

By a verified traveler on Sun 08 Dec 2019

Hotel Description

3-star hotel near Parque La Ventana al Mar

Oceanside stay

Within a 15-minute walk of this Condado hotel, you'll find Parque La Ventana al Mar and Plaza del Mercado. Condado Beach and Museo de Arte de Puerto Rico are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 151 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. IPod docks, premium bedding, and coffee/tea makers are also available.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$123* Per night/room Jul 5 - Jul 6

Suite, 1 King Bed, Non Smoking, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Plus Condado Palm Inn & Suites ratings based on 37 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (26) Couples (4) Family (6)
5 out of 5

Posted by on Feb 5, 2020

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Comment from Hotel Management

Feb 6, 2020 by Henry

Thank you for the 5 star review!! Henry Neumann, GM

2 out of 5
Bad odor in my room. I was not able to have a restful night.

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 4, 2020 by Henry

Thank you for staying with us. Our goal is always 100% guest satisfaction. We will look into your comment. Thank you, Henry Neumann General Manager

4 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 27, 2020 by Henry

Thank you for the stay and review!! Henry Neumann, GM

5 out of 5
Great location. Walking distance to beach, restaurants, stores and casinos.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Henry

Thank you for staying with us. We are delighted that you enjoyed the stay. Henry Neumann, GM

4 out of 5
The property was in nice location. It was close to beach and La Placita area. The Tollhouse store and restaurant at hotel were great. Staff were great.

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 3, 2019 by Henry

Delighted you enjoyed the service and location. We look forward to your next visit!! Henry Neumann, GM

4 out of 5
I liked the lobby and shared spaces. Bathroom was very nice. Appreciated modern shower. Parking was convenient.

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 3, 2019 by Henry

Thank you for the stay and comments. We appreciate the visit. Henry Neumann, GM

4 out of 5
This hotel is an excellent location for people on a budget. There were so many things I like about it: close to several restaurants,close to the beach, taxis in front of the hotel,safe, microwave, mini fridge in each room, citrus toiletries in the bathroom, friendly and accomadating staff. Of ourse there is a CVS and Walgreens across the street (literally). I strongly recommend this hotel.

Posted by , from New York on Oct 22, 2019

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5 out of 5
Clean, excellent staff. Security. A lit of amenities around.

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 9, 2019 by Henry

Thank you!! We are delighted that you enjoyed the stay!! Henry Neumann, GM

5 out of 5
We liked the friendliness and professionalism of all the staff we met. We do not have negative comments whatsoever.

Posted by , from Ponce on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Henry

Gracias Jose!! Thank you for the stay and excellent review. We look forward to seeing your again. Henry Neumann, GM

5 out of 5
Everything seemed like new. Personnel at counter, amicable, cooperative and proffesional.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by Henry

Thank you for the 5 star review!! Henry Neumann, GM

About the Best Western Plus Condado Palm Inn & Suites

Location 55 Condado Avenue, San Juan, 00908

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Condado Palm Inn & Suites offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 400 square feet (36 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Condado Palm Inn & Suites. For a fee, parking is available. This 3-star San Juan hotel is smoke free.

  • 151 guestrooms or units
  • 18 levels
  • 2 buildings
  • 400 sq ft of conference space
  • 36 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (9.5 km / 5.9 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Best Western Plus Condado Palm Inn & Suites offers 151 accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Ropa Vieja - This restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Nestle® Toll House® Cafe - This café serves breakfast only. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Accessible bathroom
  • Handrails in hallways
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Extended parking fee: USD 15.00 per day
  • Nearby parking fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Condado Palm
  • Best Western Condado Palm Inn
  • Best Western Plus Condado
  • Best Western Plus Condado Palm
  • Best Western Plus Condado Palm Inn
  • Best Western Plus Condado Palm Inn San Juan
  • Best Western Plus Condado Palm San Juan
  • Condado Palm Best Western
  • Condado Palm Inn
  • Best Western Plus Condado Palm Inn Suites
  • Plus Condado Palm & Suites
  • Best Western Plus Condado Palm Inn & Suites Hotel
  • Best Western Plus Condado Palm Inn & Suites San Juan
  • Best Western Plus Condado Palm Inn & Suites Hotel San Juan
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.