4/10 Poor
Hilda O
Traveled with partner
Dec 1, 2025
ESJ the staff was very friendly and try to help in any circumstances. It was really safe!!
The property needs a lot of updates, the pool was under construction, my husband and I noticed once we checked in. The reason we booked ESJ was to celebrate our honeymoon and enjoy the pool and no pool that was sad. ESJ should advertise there is NO POOL. The room was ok, but it was not clean the kitchen was dirty.The checked in process was horrible, I truly felt bad for the concierge, she was the only one helping like 20 people; my husband and I we waited for almost 2 hours to have the room we booked.I asked for ocean view prior the check in. We received a different room, at the end the concierge accommodated us. Only 2 elevators worked instead of 3.The concierge that checked us in she goes above and beyond. Willy bar tender was very pleasant and very professional.
Hilda O
Stayed 3 nights in Nov 2025





































