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Máre St. Clair Hotel

3.5-star property
6165 Isla Verde - Ave Carolina, Carolina, 1-855-201-7819
3.0 out of 5
See all 77 travelocity Reviews

"No service for luggage for checking in or checking out. Needed assistance with luggage Myself with fractured left wrist and with a cane!! A cart was ... " More

By a verified traveler on Sun 04 Dec 2022

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Hotel Description

3.5-star beachfront aparthotel near Isla Verde Beach

On the beach

With a stay at this Isla Verde aparthotel, you'll be within half a mile (1 km) of Isla Verde Beach and 6 miles (10 km) of The Mall of San Juan. Jose Miguel Agrelot Coliseum and Condado Beach are also within 6 miles (10 km).

Fitness center, terrace

This aparthotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the express check-out. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Kitchens, flat-screen TVs

The 66 apartments feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Washers/dryers, balconies, and coffee/tea makers are also available. Housekeeping is available on request.

Standard Studio

Bed Count 1 King Bed Maximum Occupancy 4 Max
$133* Per night/room Oct 10 - Oct 11

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Studio, Lanai, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

One Bedroom Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Studio, Terrace (Lanai)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

ESJ Towers Hotel ratings based on 77 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ESJ Towers Hotel

Everyone (43) Couples (14) Family (18)
1 out of 5
First of all,if you booked this property I feel very bad for you,the room didn't look like anything on the pic,second thing the pool and Jacuzzi was non operational,and third we didn't get a room with the ocean view like I asked and then upon asking to get another room the pretty much refused to give me and my girlfriend a new room,I thought this property would be a perfect place for my girlfriend's birthday oh how wrong was I,and then to put the icing on the lady at the front desk told us to go to the next door hotel and sneak into their pool area,who actually says stuff liie that,this hotel is terrible,the staff is terrible,it was not a goid stay at this hotel but other than that the trip to Puerto Rico experience was outstanding,just don't stay at this hotel.

Posted by on Sep 25, 2023

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Comment from Hotel Management

Sep 28, 2023 by dcruz

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

1 out of 5
Terrible, rooms are old and smells moldy! The covers are old and the blanket has hard fuzzies Ewww!!! No coffee in the room, old bathroom! The pool is closed and we were not aware of that issue! No beach chairs or umbrellas! And it was expensive for the night! The entire building needs a make over! I will never ever stay here again!

Posted by on Aug 1, 2023

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Comment from Hotel Management

Sep 13, 2023 by dcruz

We're sorry you were unhappy . Thanks for letting us know.

4 out of 5

Posted by on Jul 2, 2023

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4 out of 5

Posted by on May 7, 2023

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Comment from Hotel Management

May 26, 2023 by dcruz

Thanks for staying with us. We work hard to make our guest happy and appreciate the feedback!

5 out of 5

Posted by on Apr 5, 2023

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Comment from Hotel Management

May 26, 2023 by dcruz

Thanks for staying with us. We work hard to make our guest happy and appreciate the feedback!

5 out of 5

Posted by on Mar 5, 2023

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Comment from Hotel Management

Apr 6, 2023 by dcruz

Thanks for staying with us. We work hard to make our guest happy and appreciate the feedback!

1 out of 5
They charge you a resort fee no pool no dining no beach chairs or table but yet they call themselves a reaort rooms super dirty roaches and all, electrical problems, very very outdated beds and fixtures. But close to the beach only good thing.

Posted by on Jan 5, 2023

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Comment from Hotel Management

Feb 20, 2023 by dcruz

Thank you for your feedback. I would like to apologize for any inconveniences. We are working with renovations to better serve all guest

3 out of 5
No service for luggage for checking in or checking out. Needed assistance with luggage Myself with fractured left wrist and with a cane!! A cart was offered 😢

Posted by on Dec 4, 2022

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Comment from Hotel Management

Dec 4, 2022 by dcruz

Lamentamos que no esté satisfecha; trabajaremos arduamente para solucionar el problema que experimentó. Gracias por dejarnos saber

2 out of 5
I stayed for 4 days not once were the beds made or the sheets changed, as well as the trash was never empty they just left you the garbage bags on top of the counter

Posted by on May 18, 2022

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3 out of 5
I loved that it was on the beach. I didn't like that they didn't comp us for not having electricity for the whole night and day. Plus our air conditioner in our room leaked all over the floor. We weren't able to get to our room until 12am the next day and they still charged us full price for a day we weren't even there for.

Posted by on Apr 21, 2022

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About the Máre St. Clair Hotel

Location 6165 Isla Verde - Ave Carolina, Carolina, 00979

Renovations + Closures

The following facilities or services will be unavailable from June 9 2021 to December 31 2023 (dates subject to change):

  • Swimming pool

The property will be renovating from May 4 2021 to December 31 2023 (completion date subject to change). The following areas are affected:

  • Exterior
  • Parking area
  • Select guestrooms
  • Swimming pool

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

As a guest of ESJ Towers Hotel, you'll find a fitness center, a terrace, and multilingual staff. WiFi is free in public spaces. The family-friendly ESJ Towers Hotel also features a garden, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 3.5-star Carolina aparthotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 17 levels
  • Towels for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

ESJ Towers Hotel offers 66 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

  • Water sports equipment

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Cribs (infant beds) are available for USD 25.00 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 27.52 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between noon and 3:30 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 25.00 per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ESJ Towers Aparthotel
  • ESJ Towers Aparthotel Carolina
  • ESJ Towers Carolina
  • El San Juan Towers
  • Esj Hotel Carolina
  • Esj Tower San Juan
  • Esj Towers Hotel Isla Verde
  • ESJ Towers Puerto Rico/Isla Verde
  • Esj Towers San Juan
  • San Juan Hotel Esj Towers
  • San Juan Towers Hotel
  • ESJ Azul Aparthotel Carolina
  • ESJ Azul Aparthotel
  • ESJ Azul Carolina

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.