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"Need sign in the garage but everything us beautiful i will come back " More

By a verified traveler on Tue 06 Aug 2019

Hotel Description

3.5-star beachfront aparthotel near Isla Verde Beach

On the beach

With a stay at this Isla Verde aparthotel, you'll be within half a mile (1 km) of Isla Verde Beach and 6 miles (10 km) of The Mall of San Juan. Condado Beach and Puerto Rico Convention Center are also within 6 miles (10 km).

Fun at the beach

This aparthotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Kitchens, flat-screen TVs

The 450 apartments feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Washers/dryers, balconies, and coffee/tea makers are also available.

Standard Studio, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Three Bedroom Master Suite

Bed Count 1 King Bed Maximum Occupancy 10 Max

Premium Studio, Lanai, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Studio, Terrace (Lanai)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Máre St. Clair Hotel ratings based on 66 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Máre St. Clair Hotel

Everyone (35) Couples (11) Family (14)
4 out of 5

Posted by on Jul 12, 2020

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1 out of 5
Room was not the room we paid for and it was completely dirty, pillow case /sheet fell from freezer when we opened it. Carpet in half of the room was soaked with water. We complained for 3 days and they did nothing. On our last night they offered us a room and when we walked in the room, we were beyond annoyed to see that was the room we were supposed to get originally. Highly do not

Posted by on Jun 18, 2020

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2 out of 5
The view was ok, the air conditioner did not work well. Furniture in the room are old along with the rug. Staff were nice and lobby and pool area very nice.

Posted by , from New York on Feb 6, 2020

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1 out of 5
This property is under construction and should not be operating at this point. No Amenities that I came across were either open or working correctly. And the worst part of the experience is the staff and they’re inconsideration and lack of understanding of what all the customers are going through. By far this is the worst place I have ever had to stay at anywhere in the world. Note: the had damage from a hurricane Just over one and a half year’s ago!

Posted by , from NC on Dec 22, 2019

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1 out of 5
Some of the staff was rude. The breakfast was really bad and there was a cockroach on table next to me.

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 16, 2019 by Dania Cruz

Thank you for your feedback. I would like to apologize for any inconveniences. We will keep training our staff to offer the best customer service for all of our guests. I will share your review with our managers.

1 out of 5
The worse experience I have ever had with Travelocity and hotel. There were roaches, the property apparently is under construction and they attempted to give me a room in the side that was not yet renovated. The rooms smell of horrible mildew. The pictures on the Travelocity site are NOT what you will get! I had to disputes with Travelocity on the day I arrived and after being hung up on 9 times Mercy helped me rebook. Needless to say I did not get into another hotel until 2am at which time I had to come out of pocket again for a hotel!!! Just a nightmare.

Posted by on Aug 21, 2019

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5 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 28, 2019 by Dania Cruz

Thanks for staying with us. We work hard to make our guest happy and appreciate the feedback

4 out of 5
Need sign in the garage but everything us beautiful i will come back

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 14, 2019 by Dania Cruz

Thanks for staying with us. We work hard to make our guest happy and appreciate the feedback!

1 out of 5
Enjoyed the location and security guy was great. However the staff supervisor on site who is named EDGAR charged me for my service animal which is illegal. I showed him proper ID and he stated if I didn’t like his policy to find somewhere else after I had booked trip days before with travelocity. He laughed when I told him I had a service dog and was very disrespectful. I booked and looked forward for this vacation as I was traveling with my 4month baby, husband and mother and service dog. He charged me 305$ saying it was a cleaning fee. The dog is trained and had not done anything in a room that was moldy and had an entire set carpet when we arrived. My lawyer will be contacting them regarding perusing further actions towards Wdgsrs discrimination and violation of law. We even filmed him.

Posted by on Aug 6, 2019

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2 out of 5
Not all of the staff was friendly . Property needs to be updated ..

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 10, 2019 by Dania Cruz

Thanks for staying with us. We'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently working with room renovations to better serve our guests.

Renovations + Closures

This property is closed from April 15 2020 to December 15 2020 (dates subject to change).

Property Features

Máre St. Clair Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the business-friendly Máre St. Clair Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Carolina aparthotel is smoke free.

  • 450 guestrooms or units
  • 17 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Máre St. Clair Hotel offers 450 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Mar Restaurant - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Cueva Bistro Café - Onsite café. Open daily.

Cielo Bar - Onsite cocktail bar. Open select days.

Cala Bar - Onsite bar. Open daily.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve onsite parking.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.34 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.97 for adults and USD 10.57 for children (approximately)
  • Self parking fee: USD 12.00 per day
  • Late check-out fee: USD 60.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Máre St. Clair Hotel Carolina
  • ESJ Towers Aparthotel
  • ESJ Towers Aparthotel Carolina
  • ESJ Towers Carolina
  • El San Juan Towers
  • Esj Hotel Carolina
  • Esj Tower San Juan
  • Esj Towers Hotel Isla Verde
  • ESJ Towers Puerto Rico/Isla Verde
  • Esj Towers San Juan
  • San Juan Hotel Esj Towers
  • San Juan Towers Hotel
  • ESJ Azul Aparthotel Carolina
  • ESJ Azul Aparthotel
  • ESJ Azul Carolina
  • Máre St. Clair Hotel Aparthotel
  • Máre St. Clair Hotel Aparthotel Carolina

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.