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"Overall the staff was great, the property itself was not bad at all, there was a few roaches in the room and we requested a cleaning and never got it. ... " More

By a verified traveler on Tue 23 Mar 2021

Hotel Description

Family-friendly 3.5-star hotel near Carolina Beach

Heart of Carolina

A stay at this Isla Verde hotel places you within half a mile (1 km) of Carolina Beach and 3 miles (5 km) of San Jorge Children's Hospital. The Mall of San Juan and Jose Miguel Agrelot Coliseum are also within 6 miles (10 km).

Full-service spa, outdoor pool

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this hotel. Families will appreciate kid-friendly dining and in-room childcare. Enjoy the fitness center and perks like free WiFi.

Free WiFi, MP3 docks

The 222 soundproofed guestrooms offer free WiFi and MP3 docks. Entertainment options include flat-screen TVs with cable channels, while refrigerators and coffee/tea makers provide the conveniences of home. Weekly housekeeping is available.

Superior King Room Garden/City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$170* Per night/room May 31 - Jun 1

Deluxe Room with Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room with Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Poolside Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Verdanza Hotel San Juan ratings based on 25 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Verdanza Hotel San Juan

Everyone (18) Couples (1) Family (4)
2 out of 5
I didn’t like the check in process. It takes too long because it was only a one associate in the front desk and the manager call him for a meeting just in the middle of the check in process.

Posted by on Apr 17, 2021

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5 out of 5

Posted by on Apr 12, 2021

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3 out of 5
Overall the staff was great, the property itself was not bad at all, there was a few roaches in the room and we requested a cleaning and never got it. However the property and the staff being on top of people entering the facility and checking temperatures was great. Would i stay here again yes. Just fix roach problem

Posted by on Mar 23, 2021

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4 out of 5

Posted by on Feb 27, 2020

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Comment from Hotel Management

Mar 2, 2020 by A Losada

Thanks for staying with us. We appreciate your feedback!

4 out of 5
I like how close to the beach n stores. And i like the city view rooms. Would love to stay longer. But a bit expensive for 1 person.

Posted by , from Lutz, Florida on Feb 15, 2020

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Comment from Hotel Management

Mar 2, 2020 by A Losada

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by A Losada

Thanks for staying with us. We appreciate your feedback!

3 out of 5
Property is close to airport, but it has only one small restaurant and coffee shop. Seems to be undergoing a remodel which was not mentioned on its web site. Room was clean and walking distance to beach and many restaurants. I would stay here again.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 28, 2019 by A Losada

Hi , thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.

4 out of 5

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by A Losada

Thanks for staying with us. We appreciate your feedback!

2 out of 5
The lobby area is very nice, clean and tidy. The staff is very friendly. When we went to our room everything change as soon as we left the elevator, the walls were dirty and our bathroom was very awful ( the bath was ins rough shape, and it looks dirty) we stay only one night as we have a connection flight the following morning so we didn’t waste time calling to report anything, just had a quick dinner , bed and off we go next morning. Very disappointing that the hotel rooms are in such bad shape. Specially when the hotel lobby looks so nice and clean.

Posted by on May 18, 2019

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Comment from Hotel Management

May 21, 2019 by AL

Thanks for staying with us. We appreciate your feedback. We hope to see you soon!

5 out of 5
They ate completing renovations but overall it was great!!!

Posted by , from New York on Apr 2, 2019

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Comment from Hotel Management

May 21, 2019 by AL

Thanks for staying with us. We appreciate your feedback. We hope to see you soon!

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Fitness facilities

Property Features

Verdanza Hotel San Juan offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly Verdanza Hotel San Juan. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Carolina hotel.

  • 222 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (4.6 km / 2.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Verdanza Hotel San Juan offers 222 accommodations with MP3 docking stations and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves, in-room massages, and change of towels can be requested. Housekeeping is provided weekly.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Eighty20 - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Burger Bar - This sports bar serves lunch and dinner. Happy hour is offered. Open daily.

Espresso Lab - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Ecotours nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mundo Relax. Services include massages.

The spa is open daily.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 250.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 55 lbs)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15 per person (approximately)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 18 per day (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Verdanza
  • Hotel Verdanza San Juan
  • San Juan Hotel Verdanza
  • San Juan Verdanza Hotel
  • Verdanza
  • Verdanza Hotel
  • Verdanza Hotel San Juan
  • Verdanza San Juan
  • Verdanza Hotel Puerto Rico/Isla Verde
  • Verdanza Hotel San Juan Hotel
  • Verdanza Hotel San Juan Carolina
  • Verdanza Hotel San Juan Hotel Carolina

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.