2/10 Terrible
Roland M
Traveled with partner
Aug 16, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So we arrived at the hotel much later than we were supposed to but that was due to the airline. When we arrived the girl working at night expressly told us when she gave us some wristbands that we were to wear them if we go to the pool. She also gave us our key cards which there were several to have to manage. When we got up the next morning we're walking around the property and we had not visited the pool yet. I went up to the desk to ask a question and the manager who I found out his name is Victor fastest who we were and what room were in and why we didn't have our wristbands on and told us he would call security if we did not wear them. It was not necessary to threaten us like that especially when one of his employees did not tell us that we had to have it on at all times since he is the manager that is his fault for not training his staff properly! As for the property there were several broken doors limited entrances, the restroom was awful with broken paper holders and a room and dustpan just thrown on the floor, and no food at that property we had to go to the embassy suites next door in order to find a restaurant to eat at and they looked at a sideways because we're not staying at that property! Overall the thing I dislike the most was the staff and obviously the manager Victor as his condescending attitude and threatening actions ruined the stay! I will never go back there and I do not recommend anyone else go either!
Roland M
Stayed 4 nights in Aug 2025
