4.3 out of 5

"The hotel is beautiful and the restaurants are wonderful! We had a great stay! " More

By a verified traveler on Sun 05 Aug 2018

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Hotel Description

4-star spa hotel near San Juan Cathedral

Near the airport

At this San Juan hotel, you'll be within half a mile (1 km) of Puerto Rico Convention Center and 3 miles (5 km) of Castillo de San Cristobal. Nuestra Senora de Lourdes Chapel and Pan American Pier are also within 2 miles (3 km).

Poolside dining

This smoke-free hotel features a casino, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Make the most of the outdoor pool and 24-hour fitness center, and relax with drinks at one of the 3 bars/lounges.

Free Internet, comfy beds

The 503 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Other amenities include spring water baths, iPod docks, and flat-screen TVs with cable channels.

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$190 per night

Suite, 1 Bedroom, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed, Jetted Tub, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Puerto Rico Hotel & Casino ratings based on 74 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Puerto Rico Hotel & Casino

Everyone (20) Couples (1)
5 out of 5
Excellent hotel. Great, lively environment/entertainment... great location. Loved it! My second stay in 4 years... Highly recommended

Posted by , from Dallas Texas on Nov 27, 2018

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Comment from Hotel Management

Dec 6, 2018 by Cristina

Thank you for your feedback and for choosing the Sheraton PR Hotel and Casino! We hope to welcome you back in a near future.

4 out of 5
Nice hotel, room with a view of the Convention Center.

Posted by , from Atlanta, GA on Oct 2, 2018

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Comment from Hotel Management

Oct 2, 2018 by Cristina

Thank you for your feedback and for choosing the Sheraton PR Hotel and Casino! We hope to welcome you back in a near future.

5 out of 5
Staff was very friendly large room restaurant food was very good

Posted by , from Pennsylvania on Sep 29, 2018

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Comment from Hotel Management

Oct 1, 2018 by Cristina

Thank you for your feedback and for choosing the Sheraton PR Hotel and Casino! We hope to welcome you back in a near future.

4 out of 5
The hotel is beautiful and the restaurants are wonderful! We had a great stay!

Posted by , from Miami on Aug 5, 2018

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Comment from Hotel Management

Aug 27, 2018 by Cristina

Thank you for your feedback and for staying with us at the Sheraton PR Hotel & Casino!

1 out of 5

Slow service, dirty sheets, crappy pool, ...

Pros: Nothing.
Cons: Service, cleaning, friendliness, ...
Location: Location is plainly awful. Next time, I will stay in Old San Juan. Much nicer area!
My room wasn't ready until 6PM. I arrived at the hotel around 4PM and waited about 2 hours. The clerk at the lobby didn't know when the room would be ready. I could have just went to the Old San Juan (instead of waiting this long at the lobby). My bed sheets weren't changed regularly; the hotel is located far away from the nicer areas of San Juan and there's no electricity around the hotel (so I had to take an Uber at night to commute); for some reason Sheraton doesn't allow Uber drivers to pick their guests in front of the hotel; there was a parking charge in my room (even though I didn't have a car). The pool is very small and you have to take an Uber to go to the nearest, decent beach. Overall, very overpriced hotel for what it offers. I would avoid at all costs in the future.

Posted by , from Chicago, IL on Mar 6, 2018

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Comment from Hotel Management

Mar 13, 2018 by Sam Basu

Please accept my apologies for the inconvenience of not having a room available when you arrived as well as the other issues you experienced. I would like to take this opportunity to share that unfortunately, Uber is unable to make pickups in front of any hotel in Puerto Rico and is why the designated area is assigned in a near by location to the main entrance of our hotel. I would like to thank you for taking the time to provide your feedback to us. Once again, I apologize and hope you will allow us the opportunity to welcome you back in the future. Best regards, Sam Basu General Manager

3 out of 5

Staff

Staff at the blast area were rude(just one person. We ordered food thru food service an it navel came. Few items were broken in the room overall I was disappointed at the staff and room maintenance

Posted by on Jul 22, 2017

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1 out of 5

Dirty over price

Very bad smell . Over price . Ocean beach to far .

Posted by , from a on Jul 8, 2017

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4 out of 5

Nice hotel if you are doing your own driving.

Pros: I loved the pool and the hours of the pool.
Cons: Maybe the hotel can provide guests with english bus maps and directions.
Location: Nothing really close by to do if you don't have your own car during the trip. If you do, then you can go to a lot of places.
This hotel can be a nice stay for those that will be doing their own driving while in San Juan. If you are not driving, then you will have to budget for costly taxi rides or order within their restaurants which is also a bit pricey. This is definitely a hotel for those that have their business expenses reimbursed...not for folks staying within a budget. Other than the cost of food and transportation, it is a nice hotel to stay in.

Posted by , from New York, NY on Jun 23, 2017

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5 out of 5

Great hotel

I didn't visit on vacation I visit to burry my father. The fromt desk gentleman that checked me in was super empathetic and accommodating. I will come back soon and hopefully be able to enjoy all the facilities and great things this place has to offer.

Posted by , from Seattle WA on Jun 17, 2017

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5 out of 5

Amazing

The pool was amazing and the hotel staff was so sweet. Anything we needed we got and everyone was helpful.

Posted by on Apr 26, 2017

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About the Sheraton Puerto Rico Hotel & Casino

Location 200 Convention Boulevard, San Juan, 00907

Property Features

Sheraton Puerto Rico Hotel & Casino offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center, limo/town car service, and meeting rooms are available. Event space at this hotel measures 35,000 square feet (3 square meters) and includes a conference center. A casino, spa services, and a terrace are also featured at the business-friendly Sheraton Puerto Rico Hotel & Casino. For a fee, parking is available. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 3 bars or lounges
  • 25 conference rooms
  • 35,000 sq ft of conference space
  • 3 sq m of conference space
  • Built in 2009
  • Casino
  • Bar by the pool
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (11.1 km / 6.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Puerto Rico Hotel & Casino offers 503 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include spring water baths, bathrobes, designer toiletries, and complimentary toiletries. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Spring water bath
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

District Lounge&Sushi Bar - This lobby lounge specializes in Asian cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Pool Bar & Grille - This poolside restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Choices Restaurant - This family restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Metropol Restaurant - This family restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 17.76 percent of room rate

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD $10.00 and USD $25.00 per person (approximately)
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Refrigerator fee: USD 25 per night
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Puerto Rico Casino
  • Sheraton Puerto Rico Hotel & Casino
  • Sheraton Puerto Rico Hotel And Casino
  • Sheraton Puerto Rico Hotel San Juan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.