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Sheraton Puerto Rico Resort & Casino

4.0 star property
Family-friendly 4-star hotel near Escambron Beach

Choose dates to view prices

Photo gallery for Sheraton Puerto Rico Resort & Casino

Aerial view
Meeting facility
Beach nearby, free beach shuttle, beach towels
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Presidential Suite, 2 Bedrooms, Bay View | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
200 Convention Boulevard, San Juan, 00907
  • Place, Distrito T-Mobile
    ‪2 min walk‬
  • Place, Puerto Rico Convention Center
    ‪4 min walk‬
  • Place, Pan American Pier
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(78 reviews)
  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(80 reviews)
  • City view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(36 reviews)
  • Bay view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(24 reviews)
  • Bay view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Executive Suite, 1 Bedroom, City View

  • City view
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

  • City view
  • 978 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Bay View

  • Bay view
  • 675 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Bay View

8.6 out of 10
Excellent
(23 reviews)
  • Bay view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Bay View

8.6 out of 10
Excellent
(20 reviews)
  • Bay view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (View)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (View)

  • Bay view
  • 1004 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area | 55-inch LED TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Bay View

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 2265 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • City view
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 309 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 310 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 978 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

San Juan

City center retreat .A stay at this Santurce hotel places you steps from Puerto Rico Convention Center and within a 5-minute walk of Distrito T-Mobile. Coca-Cola Music Hall and Pan American Pier are also within half a mile (1 km).

What's nearby

  • Sheraton Casino - 1 min walk - 0.0 miles
  • Distrito T-Mobile - 2 min walk - 0.2 miles
  • Puerto Rico Convention Center - 4 min walk - 0.3 miles
  • Coca-Cola Music Hall - 5 min walk - 0.3 miles
  • Pan American Pier - 12 min walk - 0.7 miles

Getting around

  • Hato Rey Station - 5 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Medalla Arena - ‬5 min walk
  • ‪Metropol Restaurant & Bar - ‬3 min walk
  • ‪Patria Yards - ‬4 min walk
  • ‪Pudge’s Pizza - ‬4 min walk
  • ‪Choices Sheraton - ‬1 min walk

About this property

Sheraton Puerto Rico Resort & Casino

Family-friendly 4-star hotel near Escambron Beach
Sheraton Puerto Rico Resort & Casino offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 41463 square feet (3852 square meters) and includes a conference center. A casino, a children's pool, and spa services are also featured at the family-friendly Sheraton Puerto Rico Resort & Casino. Parking is available for a fee. A complete renovation of Sheraton Puerto Rico Resort & Casino was completed in March 2023.

This 4-star San Juan hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 12 levels
  • 4 dining venues
  • 4 bars or lounges
  • 41463 sq ft of conference space
  • 3852 sq m of conference space
  • Built in 2009
  • Casino
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Sheraton Puerto Rico Resort & Casino offers 503 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, spring water baths, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Family friendly

  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Frequently asked questions

How close is Sheraton Puerto Rico Resort & Casino to the airport?

Sheraton Puerto Rico Resort & Casino is 6.9 mi (16-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Puerto Rico Resort & Casino?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Resort & Casino on Apr 26, 2026 start from $343, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Puerto Rico Resort & Casino have an airport shuttle?

Airport shuttle services are not available at Sheraton Puerto Rico Resort & Casino.

How close is Sheraton Puerto Rico Resort & Casino to the beach?

This hotel is 1.6 mi (5-min drive) from Escambron Beach and 1 mi (4-min drive) from Condado Beach. Don't forget your sunscreen!

Does Sheraton Puerto Rico Resort & Casino offer free breakfast?

Free breakfast isn’t provided at Sheraton Puerto Rico Resort & Casino, but buffet breakfast is offered for a fee of USD 40 for adults and USD 20 for children. It's available every day from 6:30 AM to 11:00 AM.

Is there a casino at Sheraton Puerto Rico Resort & Casino?

During your stay you can enjoy the 21000 square-foot casino on site, featuring 448 slot machines, 18 gaming tables, and a sportsbook.

What time is check-in at Sheraton Puerto Rico Resort & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Puerto Rico Resort & Casino?

Free parking is not available at this hotel. Self parking is available for USD 20 per night, and valet parking for USD 28 per day.

Does Sheraton Puerto Rico Resort & Casino have a pool?

Sheraton Puerto Rico Resort & Casino features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Sheraton Puerto Rico Resort & Casino have a restaurant?

Yes, there are 4 restaurants on site.

Does Sheraton Puerto Rico Resort & Casino have a spa?

Pamper yourself with a day at Zen Spa Retreat, where you can enjoy massages, reflexology, and body wraps.

How close is Sheraton Puerto Rico Resort & Casino to downtown San Juan?

Sheraton Puerto Rico Resort & Casino is 1.9 mi away from San Juan.

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 792 out of 1110 reviews
Rating 8 - Good. 173 out of 1110 reviews
Rating 6 - Okay. 75 out of 1110 reviews
Rating 4 - Poor. 36 out of 1110 reviews
Rating 2 - Terrible. 34 out of 1110 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

elizabeth

Stayed 2 nights in Dec 2025

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms, spacious for a group of 3. The staff was polite and we loved the restaurant access and the area where the hotel is is very good
Stayed 4 nights in Dec 2025

10/10 Excellent

Subhodeep, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Dec 2025

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The poolside seats were comfy. The property is beautiful and photogenic. The property is centrally located and walking distance to the T-Mobile district.
Stayed 1 night in Dec 2025

10/10 Excellent

Jasmin, O'Fallon

Traveled with family
Liked: Cleanliness, amenities
Last minute booking because our rental fell through. The staff from the beginning was very helpful in accomodating all our needs. Thank you for all your help.
Stayed 1 night in Dec 2025

4/10 Poor

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Our room wasn’t ready until after 5:00pm. This is unacceptable.
Stayed 1 night in Dec 2025

4/10 Poor

Darla

Disliked: Staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Rafael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2025

10/10 Excellent

ASHISH

Liked: Cleanliness, amenities, property conditions & facilities
Yes, but breakfast was not included. Everything was to be paid for, even after paying a high price!
Stayed 6 nights in Dec 2025

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great amenities, great service by hotel staff, location, and in-hotel activities.
Stayed 3 nights in Dec 2025

8/10 Good

Rishab, Closter

Stayed 2 nights in Dec 2025

10/10 Excellent

Sheyla

Stayed 5 nights in Dec 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice large hotel with nice bay views.Pool area was nice and bar food was good.Nice friendly staff .Short uber ride into old San Juan .
Stayed 6 nights in Dec 2025

10/10 Excellent

Jose Jesus, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

8/10 Good

Prakash, Livermore

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and courteous!
Stayed 7 nights in Dec 2025

10/10 Excellent

Cristine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was nice and clean. It was fully staffed as well.
Stayed 2 nights in Dec 2025

10/10 Excellent

Francisco

Liked: Amenities, property conditions & facilities
Yes
Stayed 4 nights in Dec 2025

10/10 Excellent

Mari Carmen

Stayed 3 nights in Dec 2025

10/10 Excellent

Pauline

Stayed 1 night in Dec 2025

10/10 Excellent

Nancy

Stayed 1 night in Dec 2025

8/10 Good

ShaNeal

Liked: Cleanliness, staff & service, amenities
Staff was helpful and courteous!
Stayed 3 nights in Dec 2025

10/10 Excellent

Hector L.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable stay. Pool experience was nice. Cleanliness was good. Friendly staff. Will recommend and hope to stay again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was very nice and accommodating. We came off a cruse and arrived at the hotel at 10:00. We were expecting to to leave our bags at the front desk and come back at the regular check in time. The agent said that we could use the pool facilities and that they would expedite a room request. We had a great wait by the pool and they had a room for us by noon. Thank you to the staff for accommodating us so quickly. The only negative comment I had was the shuttle bus to the Old Town didn't show up at its scheduled time. We were 10 minutes early and waited for 45 extra minutes but never saw a shuttle bus. We ended taking an Uber.
Stayed 1 night in Dec 2025

4/10 Poor

Marilyn

Traveled with group
Liked: Property conditions & facilities, room comfort
Starting with the check in process, it was chaotic to say the least. Rooms were not ready by check in time and the excuse was they had big groups coming in and out, isn't this a convention center hotel? Big groups are expected ALWAYS! The front desk staff (specifically Diandra) was not friendly and/or helpful despite the situation. I reserved a high floor balcony room and had to compromise for a lower floor otherwise we would had to wait 2 additional hours. Finally, I was able to get my rooms by 6:40pm. The only compensation was resort fee waived, really? Not coming back for sure after my planned girls weekend was ruined, missed dinner reservations and the mood was spoiled.
Stayed 1 night in Dec 2025

6/10 Okay

Steven

Stayed 1 night in Nov 2025