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4.2 out of 5

"Pool was awesome - people were great! Casino was a little too quiet. " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

4-star spa hotel near Puerto Rico Convention Center

On bay

At this Isla Grande hotel, you'll be steps from Puerto Rico Convention Center and within a 15-minute walk of Pan American Pier. Condado Beach and Port of San Juan are also within 3 miles (5 km).

Poolside dining

This smoke-free hotel features a casino, a full-service spa, and 5 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the outdoor pool and visit the 3 bars/lounges and poolside bar for drinks.

Free Internet, comfy beds

The 503 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with cable channels, and other amenities include spring water baths and iPod docks.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$199* Per night/room Jun 6 - Jun 7

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed with Sofa bed, Jetted Tub, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Puerto Rico Hotel & Casino ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Puerto Rico Hotel & Casino

Everyone (24) Couples (2) Family (3)
4 out of 5
Pool was awesome - people were great! Casino was a little too quiet.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Cristina

Thank you for your feedback and choosing the Sheraton PR Hotel & Casino!

4 out of 5
Gorgeous pool and outdoor patio area. Plenty of restaurants on site to make all happy.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 3, 2020 by Cristina

Thank you for your feedback and choosing the Sheraton PR Hotel & Casino!

5 out of 5
Nelson was very informative and pleasant. The staff is very attentive

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 8, 2020 by Cristina

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in an near future.

5 out of 5

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 2, 2019 by Cristina

Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in an near future

5 out of 5
This hotel was great I would definitely recommend it. I love the pool and all the other amenities and the food at all the restaurants was awesome

Posted by on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Cristina

Thank you for staying with us. We appreciate your feedback!

5 out of 5
The staff were kind & efficient. I was told on the phone there would be a shuttle to the port but upon arrival was told we didn’t qualify for it, not cool.

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 3, 2019 by Cristina

Thank you for staying with us. We appreciate your feedback!

5 out of 5

Posted by on May 21, 2019

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Comment from Hotel Management

May 21, 2019 by Cristina

Thank you for staying with us. We appreciate your business and your feedback!

5 out of 5
The staff were all so friendly and helpful as well as responsive. Cleanliness was evidenced in all parts of the hotel and grounds. Food was very good and coffee was outstanding. The check in was smooth and the casino play was fun. I did leave some of my money in Puerto Rico though. The gift shop was pricey but had everything we needed. Security was also great ad my spa services were good. The one thing I didn’t find good was the beds. The mattresses seemed old and not very comfortable but some how I managed to sleep pretty good. Overall, I would recommend this hotel to anyone who is looking for a stay in San Juan if being Oceanside side is not important to you.

Posted by , from Troy, MI on May 9, 2019

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Comment from Hotel Management

May 10, 2019 by Cristina

Thank you for staying with us. We appreciate your feedback and hope to welcome you back in a near future!

4 out of 5
The room was large and clean...I was a little disappointed in the location to the ocean. In the pictures, it looks as though the hotel was close to the sea.

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Cristina

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Good location can get to many places great people and staff

Posted by on Mar 29, 2019

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Comment from Hotel Management

Mar 29, 2019 by Cristina

Thank you for your feedback and for choosing our beautiful hotel as your getaway destination! I remain at your service, Cristina

About the Sheraton Puerto Rico Hotel & Casino

Location 200 Convention Boulevard, San Juan, 00907

Property Features

Sheraton Puerto Rico Hotel & Casino offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 35,000 square feet (3 square meters) and includes a conference center. A casino, spa services, and a terrace are also featured at the business-friendly Sheraton Puerto Rico Hotel & Casino. Parking is available for a fee. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 503 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 3 bars or lounges
  • 35,000 sq ft of conference space
  • 3 sq m of conference space
  • Built in 2009
  • Casino
  • Bar by the pool
  • Coffee shop
  • Deli
  • Towels for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (11.2 km / 6.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Puerto Rico Hotel & Casino offers 503 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, spring water baths, bathrobes, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Spring water bath
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

District Lounge&Sushi Bar - This lobby lounge specializes in Asian cuisine and serves dinner and light fare. Happy hour is offered.

Pool Bar & Grille - This poolside restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Choices Restaurant - This family restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Metropol Restaurant - This family restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Ziplining nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Zen Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 70 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Pets allowed (no fees)
  • Cash or credit card deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 17.76 percent of room rate

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12.00 and USD 25.00 for adults, USD 12.00 and USD 12.50 for children (approximately)
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Puerto Rico Casino
  • Sheraton Puerto Rico Hotel & Casino
  • Sheraton Puerto Rico Hotel And Casino
  • Sheraton Puerto Rico Hotel San Juan
  • Sheraton Puerto Rico Hotel Casino San Juan
  • Sheraton Puerto Rico Hotel Casino
  • Sheraton Puerto Rico Casino San Juan
  • Sheraton Puerto Rico Hotel San Juan
  • Sheraton Puerto Rico Juan
  • Sheraton Puerto Rico Hotel & Casino Hotel
  • Sheraton Puerto Rico Hotel & Casino San Juan
  • Sheraton Puerto Rico Hotel & Casino Hotel San Juan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.