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4.1 out of 5

"Staff was very friendly and informative. Place is in great condition and very clean EXCEPT the pool! The pool didn’t look or feel clean. Yellowish tin ... " More

By a verified traveler on Sat 08 May 2021

Hotel Description

3-star hotel near Niagara Falls State Park

City center stay

At this Downtown Niagara Falls hotel, you'll be well placed to visit Niagara Falls State Park and Seneca Niagara Resort & Casino, both within a 5-minute walk. Rainbow Bridge and Aquarium of Niagara are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free buffet breakfast.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 128 guestrooms offer 24-hour room service and flat-screen TVs. Other amenities include coffee/tea makers, safes, and phones.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$108* Per night/room May 24 - May 25

Room, Multiple Beds (High Floor, 2 Queen & 1 Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Accessible (1 Bedroom, Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible, Bathtub (2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hyatt Place Niagara Falls ratings based on 32 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Niagara Falls

Everyone (15) Couples (5) Family (9)
5 out of 5
Staff was very friendly and informative. Place is in great condition and very clean EXCEPT the pool! The pool didn’t look or feel clean. Yellowish tint!

Posted by on May 8, 2021

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Comment from Hotel Management

May 9, 2021 by April Brandt

Thank you for your feedback, we are glad you enjoyed your stay!

3 out of 5
In terms of cleanliness: two of the pillows seemed to have black spots on them which looked a little like spots of mould.

Posted by on Mar 30, 2021

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Comment from Hotel Management

Mar 30, 2021 by April Brandt

I am terribly sorry! This is not up to our Hyatt standards and we truly apologize. We will be discussing this with our Housekeeping Manager. We do want to let you this is an isolated incident and we thank you for your feeback!

5 out of 5
I thought the hotel room was very clean, the staff was helpful and friendly. Breakfast was included, I was impressed, but not surprised that gloves were required to get your pre-packaged meal. In addition, there was a one way in and out, the staff also enforced the mask policy which was nice to hear. The hotel location is perfect walking to the falls/ Maid in the Mist, the Anchor Bar and Hard Rock. I’d definitely stay at the Hyatt again, great experience and clean room.

Posted by on Mar 10, 2021

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Comment from Hotel Management

Mar 10, 2021 by Jason S

Thank you for the feedback! We are glad to hear that you enjoyed our hospitality while staying with us. We hope to see you again in the future!

5 out of 5

Posted by on Jan 18, 2021

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Comment from Hotel Management

Jan 29, 2021 by April Brandt

Thank you so much for staying with us! We appreciate your feedback and will work to improve these things for next time!

5 out of 5

Posted by on Nov 26, 2020

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Comment from Hotel Management

Nov 26, 2020 by Nicole

Thank you for staying with us! We appreciate your feedback and hope to see you again!

5 out of 5
Great hotel,, great staff! Had a wonderful time!!! Beautiful place to stay!!!

Posted by on Aug 29, 2020

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Comment from Hotel Management

Sep 2, 2020 by Hyatt Place

Thank you for staying with us, we appreciate your feedback. We can't wait to see you again!

4 out of 5

Posted by on Aug 12, 2020

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Comment from Hotel Management

Aug 12, 2020 by Hyatt Place

Thank you for staying with us! We appreciate your feedback.

4 out of 5

Posted by on Jun 17, 2020

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Comment from Hotel Management

Jun 17, 2020 by Front Desk

Thank you for taking the time to fill out this review! We hope you choose to visit us again.

4 out of 5
Loved the little coffee pot in the room. The view was nice

Posted by on Nov 19, 2019

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Comment from Hotel Management

Nov 22, 2019 by Michael Saunders

Thank you for choosing our Hyatt Place for your accommodations during your visit to Niagara Falls, New York. We appreciate you taking time out of your day to review and respond to our Guest Survey. It means a lot to us to hear that you have enjoyed your stay. I ensure you that I will be celebrating your kind words with our team. Once again, I'm glad to hear that you enjoyed your stay and we hope to see you some time in the near future.

4 out of 5
Very well situated, this is great. Still room for improvements in the check-in process. The room is supposed to be ready at 3.00pm and you have to make do with.

Posted by on Oct 29, 2019

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Comment from Hotel Management

Oct 30, 2019 by Michael Saunders

Thank you for choosing our Hyatt Place for your accommodations during your visit to Niagara Falls, New York. We appreciate you taking time out of your day to review and respond to our Guest Survey. It means a lot to us to hear that you have enjoyed your stay. I ensure you that I will be celebrating your kind words with our team. Once again, I'm glad to hear that you enjoyed your stay and we hope to see you some time in the near future

About the Hyatt Place Niagara Falls

Location 310 Rainbow Blvd S, Niagara Falls, NY 14303

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hyatt Place Niagara Falls offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 6636 square feet (616 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hyatt Place Niagara Falls. This 3-star Niagara Falls hotel is smoke free.

  • 128 guestrooms or units
  • 6636 sq ft of conference space
  • 616 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Niagara Falls, NY (IAG-Niagara Falls Intl.) (12.6 km / 7.9 mi)
  • Train station: Niagara Falls Station (2.9 km / 1.8 mi)

Room Amenities

Hyatt Place Niagara Falls offers 128 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

Coffee To Cocktails Bar - Onsite bar.

Gallery - This bistro serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Seasonal offsite parking is available from April - October for a fee.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 10 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Niagara Falls Hotel
  • Hyatt Place Hotel
  • Hyatt Niagara Falls Hotel
  • Hyatt Place Niagara Falls Hotel
  • Hyatt Place Niagara Falls Niagara Falls
  • Hyatt Place Niagara Falls Hotel Niagara Falls

You should know

  • Pool access available from 6 AM to 10 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.