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Embassy Suites by Hilton New York Manhattan Times Square

3.5-star property
60 West 37th Street, New York, NY 1-855-201-7819

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4.2 out of 5
Very good!
See all 10 Travelocity Reviews

"Excellent location. The dining room for breakfast is tiny for the amount of floors/rooms in this hotel. You have hard time finding seat. Excellent ... " More

By a verified traveler on Tue 04 Sep 2018

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Hotel Description

3.5-star hotel near Madison Square Garden

City center stay

At this Midtown hotel, you'll be within a 5-minute walk of Madison Square Garden and 5th Avenue. Bryant Park and Empire State Building are also within half a mile (1 km).

Renovated in 2018

The hotel's 24-hour fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy a meal from the restaurant and free cooked-to-order breakfast each morning.

Free Internet, comfy beds

Featuring conveniences like sofa beds and refrigerators, the 310 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Pillowtop beds, microwaves, and room service are also available.

Room, 1 King Bed, Accessible, View (3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$172* Per night/room Oct 27 - Oct 28

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, View (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Embassy Suites by Hilton New York Manhattan Times Square ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton New York Manhattan Times Square

Everyone (9) Family (2)
4 out of 5

Posted by on Jun 26, 2019

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5 out of 5
Very Clean. Small but what do you expect? Bar not operational but room service was good when we were there. Centrally located. A bit hard to find you have to be looking for it. They need to post a street level view so folks know what to look for. Good value for the money.

Posted by on Jun 1, 2019

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2 out of 5
The hotel is clean, and the rooms are comfortable, if a bit bizarre. Our closet was right next to the toilet in the bathroom. The main problems were poor planning. The hotel has only 3 elevators and 39 floors. Ten minute waits for an elevator were common. The breakfast/reception area was enirely too small. Our first and only experience with the breakfast buffet was like Black Friday with crowds, shoving, pushing, and near fights. There was nowhere to sit, and many of the serving dishes were empty. The staff was pleasant but snarky or absent. When we checked in, we were informed they had a room for us that was “the type of room Travelocity provides.” It was not, by any stretch of the imagination a suite. Other interactions with staff were extremely limited since we only caught site of the bellhop once, and there was no concierge. The maid service was once a day, period. Because of that, there were piles of dirty dishes, trash bags, etc. in the hallways most of the day. This was truly a disappointing experience.

Posted by on Dec 29, 2018

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5 out of 5

Posted by on Dec 15, 2018

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3 out of 5
Room was very small, not as pictured. Room service did a very basic job, didn't refill shampoo, conditioner etc. or replace towels. Dining rooms were squishy and overcrowded. We had to take our food to the room since there weren't ever any open tables. Worse than any other hotel I've stayed at.

Posted by on Nov 26, 2018

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4 out of 5
Excellent location in midtown. Hotel staff were great to work with and very accommodating.

Posted by , from Springfield IL on Oct 9, 2018

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4 out of 5
Excellent location. The dining room for breakfast is tiny for the amount of floors/rooms in this hotel. You have hard time finding seat. Excellent staff , friendly and helpful.

Posted by , from FL on Sep 4, 2018

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Comment from Hotel Management

Sep 14, 2018 by The Embassy Suites Midtown Manhattan Team

We do apologize for the space accomodation issue. Thank you very much for your feedback about our breakfast, we appreciate you taking the time out to address your stay with us!

5 out of 5
Can I just say, perfect location first off! Everything within walking distance (Times Sqare, Empire State Building, shopping, etc) including the subway for what isn’t near. The views from the hotel were great!! The staff is amazing, from the front desk to the bar and to the doormen. Everyone was hella friendly and helpful with giving recommendations and directions and just being completely accommodating. Great breakfasts and happy hour 😉!! Superior customer service! I will stay here for sure when I return!

Posted by on Aug 3, 2018

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5 out of 5
Great hotel. Our room had an amazing and massive balcony with a view of the Empire State Building. We spent a lot of time enjoying this perk! The room itself was typical "city size" small but bed was very comfortable and noise was not an issue. The breakfast was delicious and well worth the aggravating wait for the elevators (they need more elevators for the size & traffic in the hotel). Close walk to Subways, shopping, theatre and Times Square. Would definitely stay here again. Loved our room, balcony, breakfast and view!

Posted by on Aug 1, 2018

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5 out of 5

Great hotel close to Times Square

New and modern hotel within walking distance from Times Square and Macy’s. The free cooked-to-order breakfast was fabulous! I will definitely stay there again dueing future trips to NYC.

Posted by on Jul 24, 2018

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About the Embassy Suites by Hilton New York Manhattan Times Square

Location 60 West 37th Street, New York, NY 10018

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3498 square feet (325 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton New York Manhattan Times Square. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Embassy Suites by Hilton New York Manhattan Times Square was completed in 2018. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 310 guestrooms or units
  • 39 levels
  • 2 bars or lounges
  • 3498 sq ft of conference space
  • 325 sq m of conference space
  • Built in 2017
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Manager's reception (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.7 km / 7.9 mi)
  • Train station: New York W 32nd St. Station (1 km / 0.6 mi)
  • Metro station: 34 St. Station (Herald Square) (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton New York Manhattan Times Square offers 310 accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

The Heist - This lobby lounge specializes in American cuisine and serves dinner only.

The SkyLawn - This restaurant specializes in American cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 18 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Union Pay
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay free - 18

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 60.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton New York Midtown Manhattan Hotel
  • Embassy Suites Hilton Midtown Manhattan Hotel
  • Embassy Suites Hilton New York Midtown Manhattan
  • Embassy Suites Hilton New York Midtown Manhattan Hotel
  • Embassy Suites Hilton New York Midtown Manhattan
  • Embassy Suites by Hilton New York Manhattan Times Square Hotel
  • Hotel Embassy Suites by Hilton New York Midtown Manhattan
  • Embassy Suites by Hilton New York Midtown Manhattan New York
  • Embassy Suites Hilton Hotel
  • Embassy Suites Hilton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.