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4.5 out of 5

"The property is very convenient to Time Square, Central Park. Staffs were friendly and helpful. However, the view we paid extra for is not worth the ... " More

By a verified traveler on Fri 19 Aug 2022

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Hotel Description

3.5-star hotel near 5th Avenue

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Bryant Park. Empire State Building and New York Public Library are also within half a mile (1 km).

Renovated in 2018

The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy a meal from the restaurant and free buffet breakfast each morning.

Room, 1 King Bed, Accessible, Non Smoking (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$132* Per night/room Jan 9 - Jan 10

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, View (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Embassy Suites by Hilton New York Manhattan Times Square ratings based on 31 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton New York Manhattan Times Square

Everyone (9) Couples (5) Family (14)
4 out of 5
Good

Posted by , from SPRING on Dec 4, 2022

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4 out of 5
The property is very convenient to Time Square, Central Park. Staffs were friendly and helpful. However, the view we paid extra for is not worth the money. The elevators were very slow and not all were working.

Posted by , from SUGAR LAND on Aug 19, 2022

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Comment from Hotel Management

Aug 19, 2022 by Kenneth Aponte

Thank you so much for your positive feedback. We hope to see you back soon.

5 out of 5

Posted by , from Indianapolis on May 13, 2022

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5 out of 5
Excellent customer service!

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 4, 2022 by Robert

Thank you so much for staying with us. We look forward to your next visit.

4 out of 5
Nice staff

Posted by , from SAN MATEO on Mar 29, 2022

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Comment from Hotel Management

Mar 30, 2022 by Robert

Thank you so much for your feedback. We are glad you enjoyed the service provided by our staff. Hope to see you back soon.

2 out of 5
Guys I’m not sure if it was just our room or what but I was definitely catfished by this hotel. The reviews and pictures seemed great! When we arrived at the hotel it was what is expected for NYC. BUT our room had no hot water for our entire stay, no wash clothes, we had to wear slippers in the shower and not to mention there was mold on the faucet where the water comes out!!! Definitely wouldn’t recommend and will def not be staying here again

Posted by on Mar 21, 2022

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Comment from Hotel Management

Mar 22, 2022 by Robert

Thank you for taking a moment to share your experience. Please accept our sincerest apologies for any disappointment experienced. We are constantly monitoring the performance of our housekeeping department and look to continually improve and exceed the Hilton standards. This is not typical of our hotel. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

4 out of 5
Nice property but we were greeted with a huge trash receptacle upon arriving to the hotel. Staff were great and helpful, but the property needs immediate maintenance!

Posted by , from WASHINGTON on Mar 13, 2022

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Comment from Hotel Management

Mar 13, 2022 by Kenneth Aponte

Thank you so much for your feedback. We apologize for the appearance. We will address these concerns with our staff to prevent these things from happening again in the near future.

5 out of 5
Having access to breakfast was great, location was perfect. We were able to do a ton walking due to the great location. Staff were friendly and accommodating.

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 23, 2022 by Robert

Thank you so much for your feedback. We appreciate your stay and hope to see you back soon.

5 out of 5
Friendly Staff, Clean Rooms & common areas, hot breakfast, walk to everything. We had a great view from our room.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Feb 2, 2022 by Kenneth Aponte

Thank you so much for your feedback. We are glad you enjoyed your stay!

5 out of 5
Had a great stay. The room was very clean and the staff was excellent.

Posted by on Jan 25, 2022

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Comment from Hotel Management

Jan 26, 2022 by Kenneth Aponte

We are glad to know you were satisfied with your room. We hope to see you back in the future.

About the Embassy Suites by Hilton New York Manhattan Times Square

Location 60 West 37th Street, New York, NY 10018

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3498 square feet (325 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton New York Manhattan Times Square. A complete renovation of Embassy Suites by Hilton New York Manhattan Times Square was completed in 2018. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 310 guestrooms or units
  • 39 levels
  • 2 bars or lounges
  • 3498 sq ft of conference space
  • 325 sq m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: New York W 32nd St. Station (1 km / 0.6 mi)
  • Metro station: 34 St. Station (Herald Square) (0.3 km / 0.2 mi)

Room Amenities

Embassy Suites by Hilton New York Manhattan Times Square offers 310 accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

The Heist - This lobby lounge specializes in American cuisine and serves dinner only.

The SkyLawn - This restaurant specializes in American cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 18 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 0
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 18
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Destination fee: USD 34.43 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 100 per day (50 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton New York Midtown Manhattan Hotel
  • Embassy Suites Hilton Midtown Manhattan Hotel
  • Embassy Suites Hilton New York Midtown Manhattan
  • Embassy Suites Hilton New York Midtown Manhattan Hotel
  • Embassy Suites Hilton New York Midtown Manhattan
  • Embassy Suites by Hilton New York Manhattan Times Square Hotel
  • Hotel Embassy Suites by Hilton New York Midtown Manhattan
  • Embassy Suites by Hilton New York Midtown Manhattan New York
  • Embassy Suites Hilton Hotel
  • Embassy Suites Hilton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.