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4.4 out of 5

"Great location- nice room- clean-good breakfast " More

By a verified traveler on Mon 08 Nov 2021

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Hotel Description

3.5-star hotel near 5th Avenue

City center stay

At this Midtown hotel, you'll be within a 5-minute walk of 5th Avenue and Bryant Park. New York Public Library and Empire State Building are also within half a mile (1 km).

Renovated in 2018

The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy a meal from the restaurant and free buffet breakfast each morning.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 310 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Refrigerators, microwaves, and room service are also available. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$277* Per night/room Dec 12 - Dec 13

Studio, 1 King Bed, Non Smoking (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, View (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Embassy Suites by Hilton New York Manhattan Times Square ratings based on 23 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton New York Manhattan Times Square

Everyone (9) Couples (3) Family (9)
1 out of 5
I have stayed at this hotel every time i come to the city. Im not sure what qas going on ask for my room to be service 24 hours before and nothing qas done the wifi was not working also my room was way to hot. The front desk seem like they never work at a hotel before.

Posted by on Nov 28, 2021

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Comment from Hotel Management

Nov 29, 2021 by Robert

We are very sorry for the inconveniences. We will look into this and work directly with our staff to prevent these issues from happening again.

5 out of 5
Great location- nice room- clean-good breakfast

Posted by , from Stoughton on Nov 8, 2021

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Comment from Hotel Management

Nov 8, 2021 by Kenneth Aponte

Thank you for choosing to stay with us. We appreciate your feedback.

5 out of 5
Clean, Spacious Room. Staff are nice.

Posted by on Nov 2, 2021

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Comment from Hotel Management

Nov 2, 2021 by Kenneth Aponte

Thank you so much for choosing to stay with us. We appreciate your feedback and hope to see you back again.

5 out of 5
None

Posted by , from Colorado Springs on Oct 26, 2021

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Comment from Hotel Management

Oct 26, 2021 by Kenneth Aponte

Thank you so much for staying with us. We appreciate your feedback.

5 out of 5
Great location. Large variety at breakfast. Room set up great for my family( we had the king suite w sofa division). Outdoor sky lawn great little area.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Aug 5, 2021 by Kenneth Aponte

Thank you so much for choosing to stay with us. We are glad you enjoyed your stay and hope to see you back soon.

5 out of 5

Posted by on Jul 24, 2021

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1 out of 5
They were understaffed and I had to wait 2 hours to check in. I think they were under staffed for cleaning rooms and I didn’t see enough staff helping to check staff into the hotel. It wasn’t well executed.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 20, 2021 by Kenneth Aponte

We are very sorry for all the issues. We are working very hard to provide the best service we can with very limited staff. We are working very hard to bring us back to a full staff to get you the excellent service you deserve.

5 out of 5
Place is really nice and very convenient. Highly recommend.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Kenneth Aponte

Our staff will be excited to know you had a wonderful time with us. Please be sure to come visit us again.

4 out of 5
Nice hotel. Not bad Location. Walking distance to time square and Bryant park. We were unable to hangout in the lounge. And you can hear your neighbors they the vents in the bathroom and room. Kinda awkward! Lol! The TV kept glitching. The window only opened a few inches lol! And no fan. A/C was very cold. Food in the area kinda sucked. Taco Bell, dunkN donuts next door, and few others. For the city that never sleeps I wasn’t able to order food after 930p for delivery which sucked too. Which the restaurant was open downstairs. Breakfast in the AM wasn’t bad. Need togo containers.

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 23, 2021 by Julie

Thank you for your stay and feedback.

5 out of 5

Posted by on May 22, 2021

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Comment from Hotel Management

Jun 23, 2021 by Julie

Thank you for your stay.

About the Embassy Suites by Hilton New York Manhattan Times Square

Location 60 West 37th Street, New York, NY 10018

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3498 square feet (325 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton New York Manhattan Times Square. A complete renovation of Embassy Suites by Hilton New York Manhattan Times Square was completed in 2018. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 310 guestrooms or units
  • 39 levels
  • 2 bars or lounges
  • 3498 sq ft of conference space
  • 325 sq m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: New York W 32nd St. Station (1 km / 0.6 mi)
  • Metro station: 34 St. Station (Herald Square) (0.3 km / 0.2 mi)

Room Amenities

Embassy Suites by Hilton New York Manhattan Times Square offers 310 accommodations with laptop-compatible safes and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

The Heist - This lobby lounge specializes in American cuisine and serves dinner only.

The SkyLawn - This restaurant specializes in American cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 18 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts debit cards, debit cards, debit cards, debit cards, and debit cards

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 18
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Destination fee: USD 25.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 100 per day (50 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton New York Midtown Manhattan Hotel
  • Embassy Suites Hilton Midtown Manhattan Hotel
  • Embassy Suites Hilton New York Midtown Manhattan
  • Embassy Suites Hilton New York Midtown Manhattan Hotel
  • Embassy Suites Hilton New York Midtown Manhattan
  • Embassy Suites by Hilton New York Manhattan Times Square Hotel
  • Hotel Embassy Suites by Hilton New York Midtown Manhattan
  • Embassy Suites by Hilton New York Midtown Manhattan New York
  • Embassy Suites Hilton Hotel
  • Embassy Suites Hilton

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.