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"Parking was important. Nice " More

By a verified traveler on Mon 26 Jun 2023

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Hotel Description

3-star hotel in Queens

Queens stay

A stay at this Queens hotel places you within 3 miles (5 km) of Resorts World Casino and 6 miles (10 km) of Green Acres Mall. UBS Arena and Citi Field are within 9 miles (15 km).

Free airport shuttle

A 24-hour gym, self parking, and laundry facilities are featured at this hotel. Guests will appreciate perks like free WiFi and a free airport shuttle. A business center, a garden, and a lobby fireplace are also on offer.

Standard Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$249* Per night/room Oct 22 - Oct 23

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Two Doubles

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Drinks & Snacks)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn Queens/JFK Airport ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Garden Inn Queens/JFK Airport

Everyone (13) Couples (2) Family (6)
5 out of 5

Posted by on Jul 22, 2023

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Comment from Hotel Management

Aug 11, 2023 by General Manager

Dear David, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Garden Inn Queens/JFK Airport; we hope to see you again soon. Best Regards, Teresa Valenzuela General Manager

5 out of 5

Posted by , from MATTITUCK on Jul 10, 2023

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Comment from Hotel Management

Jul 30, 2023 by General Manager

Dear JANET, We are delighted you had an outstanding stay at Hilton Garden Inn Queens/JFK Airport and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Best Regards, Teresa Valenzuela General Manager

5 out of 5
Parking was important. Nice

Posted by , from boston on Jun 26, 2023

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Comment from Hotel Management

Jun 30, 2023 by General Manager

Dear CLAVER, Thank you for the excellent rating; we are delighted that we exceeded your expectations and provided you with a bright-hearted stay! It is always a pleasure to hear how much our guests enjoyed the stay. All of us at Hilton Garden Inn Queens/JFK Airport look forward to your return.Best Regards, Teresa Valenzuela General Manager

2 out of 5
For $300 a night the hotel was very old with smelly carpet, not typical Hilton at all. The biggest disappointment was their shuttle service! The first shuttle leaves at 6:15 AM and then once an hour or two while the hotel is located so close to the airport. Totally unexpected! So plan on spending extra money for Uber or taxi. Will never stay there again, very inconvenient and not worth it!

Posted by , from DAYTON on Jun 24, 2023

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Comment from Hotel Management

Jun 30, 2023 by General Manager

Dear TATIANA, First and foremost, thank you for your loyalty to the Hilton brand. We appreciate you taking the time to evaluate your stay, and we want to extend our apologies for not providing you with the experience you should always expect from us. We are committed to providing outstanding accommodations and service. Therefore, we hope you will consider a future visit so we can show you the exceptional hospitality we are typically known for extending to our guests.Best Regards, Teresa Valenzuela General Manager

4 out of 5
Close to JFK Shuttle service every 45 minutes

Posted by on Jun 4, 2023

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Comment from Hotel Management

Jun 5, 2023 by General Manager

Dear Reza, Thank you for choosing us and taking the time to post a review. We are delighted to read our location was perfect for your needs and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport.Best Regards, Teresa Valenzuela General Manager

3 out of 5
The big issue was the shuttle pick up. We waited an hour, and the staff said 15 minutes. They were at an area that is not used for hotel shuttles and did not communicate it at all. This ruined the total experience.

Posted by on Jun 4, 2023

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Comment from Hotel Management

Jun 6, 2023 by General Manager

Dear Howard, Thank you for being our guest and sharing your feedback. Please accept our apologies for the delay you encountered in riding from the airport to our hotel. We will continue to work to improve our timeliness for all our shuttle requests. We look forward to seeing you again anytime your travels bring you back this way.Best Regards,Teresa Valenzuela,General Manager

5 out of 5
Friendly and helpful staff

Posted by on May 17, 2023

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Comment from Hotel Management

May 18, 2023 by General Manager

Dear Tamara, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport and especially for complimenting our associates. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again whenever your travels bring you back to New York.Best Regards, Teresa Valenzuela General Manager

5 out of 5
Ate dinner in the restaurant and was quite pleasantly surprised. It was delicious and far exceeded my expectations. All the staff were very welcoming and professional.

Posted by on Mar 6, 2023

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Comment from Hotel Management

Mar 7, 2023 by General Manager

Dear Marchel, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport and especially for complimenting our associates. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again whenever your travels bring you back to New York.Best Regards, Teresa Valenzuela,General Manager

1 out of 5
Of all the choices there are this one does not come with a free shuttle or a free breakfast. This was not clear and I waited for one hour in the hotel shuttle area. No one would pick up the phone when I called to see about the shuttle. Went to the have a bite to eat and the cook in the back was shouting obscenities from the kitchen...this went on for 30 minutes. No one seemed to be in a position to tell him to stop because he can be heard in the dininig room.

Posted by on Dec 19, 2022

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Comment from Hotel Management

Dec 20, 2022 by General Manager

Dear Mary, Thank you for choosing to stay with us and sharing your concern related to the shuttle service. We sincerely apologize for the difficulties and inconvenience this caused you. We always looking to improve our guest experiences so we will discuss this appropriately. Also, we genuinely regret not showing you the hospitality you deserve and that we customarily provide. We hope you will accept our sincere apologies. We are grateful for your patience, and we hope you will revisit soon for the flawless experience you deserve.Best Regards, Teresa Valenzuela General Manager

5 out of 5

Posted by , from concord on Dec 19, 2022

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Comment from Hotel Management

Apr 16, 2023 by General Manager

Dear Claudette, Thank you for your terrific rating of Hilton Garden Inn Queens/JFK Airport. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Best Regards,Teresa Valenzuela,General Manager

About the Hilton Garden Inn Queens/JFK Airport

Location 14818 134th St, Jamaica, NY 11430

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. A roundtrip airport shuttle is free at scheduled times. A 24-hour fitness center, gift shops/newsstands, and a garden are also featured at Hilton Garden Inn Queens/JFK Airport. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Jamaica hotel is smoke free.

  • 192 guestrooms or units
  • 6 levels
  • Built in 2005
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Jamaica Locust Manor Station (4.4 km / 2.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn Queens/JFK Airport offers 192 accommodations with video-game consoles and safes. LCD televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Desk chair

Food & Drink

For a fee, guests can enjoy self-serve breakfast on weekdays from 6:00 AM and 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Mobile key entry is not available
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately USD 15.95–19.95 for adults, and USD 9.95–9.95 for children
  • Self parking fee: USD 30 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Queens/JFK
  • Hilton Garden Inn Queens/JFK Airport
  • Hilton Garden Inn Queens/JFK Hotel
  • Hilton Garden Inn Queens/JFK Hotel Airport
  • Hilton Garden Inn Queens/JFK Airport Hotel
  • Hilton Garden Inn Queens/Jfk Airport Hotel Jamaica
  • Hilton Garden Inn Jamaica
  • Hilton Garden Inn Jfk
  • Hilton Queens Jfk Jamaica
  • Hilton Garden Inn Queens/JFK Airport Hotel
  • Hilton Garden Inn Queens/JFK Airport Jamaica
  • Hilton Garden Inn Queens/JFK Airport Hotel Jamaica

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.