6/10 Okay
robyn, Watertown
Traveled with partner
Apr 28, 2024
Liked: Cleanliness, staff & service, amenities
We normally stay up by Grand Central but decided to stay in the financial district to try it out. 1st off, our room was tiny! I mean European size tiny. But the front desk staff is great! We requested a car for our ride back to the hotel after the game and they set it right up. When we wanted to change the time they also helped right out. The cleaning staff did a good job but they didn't show up until between 4-5 which was very inconvenient. Housekeeping really should be done in the morning after the guest leaves for the day, at least in my opinion. The bed could use more pillows and the HVAC was broke in our room but we didn't report it. We should have. We simply opened the window to cool the room down. The toliet paper was horrible but the body wash was nice. The free water was also a plus. There was a roof top bar and a Chinese restaurant located in the hotel. We didn't eat at either but we did eat at Felice across the street and the food was delicious! The hotel is located in a very congested area in the financial district, so be careful if you aren't familiar with the area, you can get turned around easily. The subway wasn't far at all and had access to every train we needed and we went all over lol. Overall, it was a pleasant stay but we have decided to stay uptown from now on.
robyn
Stayed 5 nights in Apr 2024