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Lotte New York Palace

4.5 star property
Family-friendly 4.5-star hotel near 5th Avenue

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
455 Madison Ave, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Tower

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Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

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Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(29 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

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Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

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Palace Studio Suite King

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 405 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

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Room, 1 King Bed, Tower

  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(67 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

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Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(40 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(57 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

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Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower (King)

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Suite, 1 Bedroom, Tower (King)

  • City view
  • 1065 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

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Suite, 1 Bedroom (Palace, King)

  • City view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

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Signature Suite, 1 King Bed (Palace)

  • City view
  • 1160 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

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Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

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Signature Suite, 1 King Bed, Accessible (Palace)

  • City view
  • 1160 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Studio, 2 Queen Beds, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

Bathroom sink

Suite, Tower (Corner with Pantry)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 1675 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Accessible Towers Corner Suite with Pantry

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Hastens Ultimate Sleep Suite

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Suite (Imperial)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed

Suite (Towers Penthouse)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Suite, Multiple Beds, Tower (Towers Skyview Two Bedroom Suite)

  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, Tower (Towers Skyview Suite)

  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Tower (Towers Skyview Three Bedroom Suite)

  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

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About the neighborhood

New York

Manhattan stay.At this Manhattan hotel, you'll be within a 5-minute walk of 5th Avenue and Rockefeller Center. Grand Central Terminal and Times Square are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 1 min walk - 0.0 miles
  • Rockefeller Center - 2 min walk - 0.1 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles
  • Central Park - 11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Trouble's Trust - ‬1 min walk

About this property

Lotte New York Palace

Family-friendly 4.5-star hotel near 5th Avenue
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Meeting rooms
  • Built in 1981
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

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The price is $263
Apr 2 - Apr 3
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

How close is Lotte New York Palace to the airport?

Lotte New York Palace is 10.2 mi (34-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

How much does it cost to stay at Lotte New York Palace?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Lotte New York Palace on Apr 4, 2026 start from $590, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Lotte New York Palace have an airport shuttle?

Airport shuttle services are not available at Lotte New York Palace.

Does Lotte New York Palace offer free breakfast?

Free breakfast isn’t provided at Lotte New York Palace, but full breakfast is offered for a fee of between USD 24 and 100 per person. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 6:30 AM to noon.

Is there a casino at Lotte New York Palace?

No, there is no casino at this hotel, but Resorts World Casino (22-min drive) is nearby.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM.

Is there free parking at Lotte New York Palace?

Free parking is not available at this hotel. Valet parking is available for USD 110 per day.

Does Lotte New York Palace have a pool?

Lotte New York Palace does not have a pool.

Does Lotte New York Palace have a restaurant?

Yes, there is a restaurant on site.

Does Lotte New York Palace have a spa?

Pamper yourself with a day at The Palace Spa, where you can enjoy body scrubs, hot stone massages, and body wraps.

How close is Lotte New York Palace to downtown New York?

Lotte New York Palace is 3.5 mi away from New York.

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1360 out of 1974 reviews
Rating 8 - Good. 305 out of 1974 reviews
Rating 6 - Okay. 169 out of 1974 reviews
Rating 4 - Poor. 86 out of 1974 reviews
Rating 2 - Terrible. 54 out of 1974 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel and out room was spotless. The staff were all friendly and welcoming. They will gladly offer suggestions on things to see and do if you ask.
Stayed 2 nights in Jan 2026

10/10 Excellent

Deborah, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Great service in every area. Check in , bell staff and restaurant . I love the towers as the rooms are wonderful !!
Stayed 1 night in Jan 2026

10/10 Excellent

Staci, Rehoboth Beach

Stayed 2 nights in Dec 2025

10/10 Excellent

Remy

Stayed 1 night in Dec 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thé staff was courteous, nice rooms with a beautiful view of the St Patrick’s cathedral, nicely decorated lobby.
Stayed 1 night in Dec 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully decorated for Christmas, great location, large room, great shower, very nice
Stayed 2 nights in Dec 2025

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful, rooms were nice and big but over priced. Staff friendly and check in was fast. Heads up if you are in a high floor the elevator takes a long time
Stayed 3 nights in Dec 2025

8/10 Good

Virginia

Stayed 4 nights in Dec 2025

8/10 Good

Pedro

Stayed 6 nights in Dec 2025

10/10 Excellent

Rebecca

Stayed 3 nights in Dec 2025

10/10 Excellent

Wilfredo

Stayed 3 nights in Dec 2025

10/10 Excellent

Cindy

Stayed 1 night in Dec 2025

10/10 Excellent

Shane

Stayed 3 nights in Dec 2025

6/10 Okay

janet

Traveled with group
Disliked: Amenities
The room was dated. The shower was wonky. Fir that much money i expected better. Checkin process was a nightmare. Long long lines, took forever. Needs to be streamlined. Also the wifi should be free.
Stayed 2 nights in Dec 2025

10/10 Excellent

jorge alvarado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, amenities
Wonderful service , the hotel is excellent , so beautiful and the location is amazing!!
Stayed 3 nights in Dec 2025

10/10 Excellent

matthew

Stayed 3 nights in Dec 2025

6/10 Okay

Suzanne

Liked: Cleanliness, property conditions & facilities
For the name and cost- not what I expected. The location and setting was the only amazing thing. Waited in like for 30 minutes to check in. Our toilet ran all night- we requested maintenance and the never came. Coffee is only available for purchase at a lobby coffee shop- and it’s terrible. The room lights have weird buttons. Overall - just not the experience we had expected.
Stayed 3 nights in Dec 2025

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Front desk, concierge, and doormen were extremely kind and helpful! Would have loved more information at check-in regarding on-property restaurants.
Stayed 2 nights in Dec 2025

10/10 Excellent

olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great customer service, nice bars in a lobby.
Stayed 3 nights in Dec 2025

2/10 Terrible

Sammy

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
Staff was rude, room wasn’t ready at 1600. No coffee unless you wait for pastry place which had a long line. Over priced for what you get.
Stayed 2 nights in Dec 2025

4/10 Poor

Kathryn

Traveled with family
Disliked: Cleanliness, staff & service
Had to wait in a line for a hour to check into hotel. Bathroom didn’t work, said they fixed it, it wasn’t so had to use public restroom the whole stay.
Stayed 1 night in Dec 2025

4/10 Poor

Sheila

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We wanted to love this experience but the room was not up to par for sure. The room was not clean, mostly due to needing refreshed. The carpet was nasty and the curtain was extremely tattered. Everyday I had to call the front desk to request a top sheet for the bed, the toilet and shower had drainage issues, the staff seemed like you were bothering them if you asked for anything. The courtyard was beautiful and the location was great. The toiletries were of good quality. The doormen were always friendly and helpful. The night staff was much more welcoming than the day staff. Overall we would not stay here again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!
Stayed 4 nights in Nov 2025

8/10 Good

Tania

Liked: Cleanliness, amenities, property conditions & facilities
The room view was amazing, I would just like to note that the lobby is always full with outsiders who aren’t staying at the palace, the windows weren’t cleaned and we were missing a few amenities. However the stay was amazing the view was breathtaking, I was in awe everytime I would look out I even slept with the curtains open ! I’m still waiting to see how much of my deposit I will get back since you do need to pay taxes and a fee for the historic building preservation after your stay.
Stayed 2 nights in Dec 2025