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4.7 out of 5

"Best hotel I’ve ever stayed in. Hotel staff was nice and greeted you every time they say you. Room service was very timely and polite. The maids liter ... " More

By a verified traveler on Mon 20 Aug 2018

Hotel Description

Family-friendly 4.5-star hotel near Central Park Zoo

City center stay

At this Midtown hotel, you'll be well placed to visit 5th Avenue and St. Patrick's Cathedral, both within a 5-minute walk. Rockefeller Center and Top of the Rock are also within half a mile (1 km).

Luxury amenities

A full-service spa, a health club, and a restaurant are all featured at this luxury hotel. Families will appreciate complimentary bicycles and supervised childcare. Traveling on business? Take advantage of the business center, express check-out, and valet parking.

WiFi, plasma TVs

The 909 guestrooms feature thoughtful touches like bathrobes and slippers, as well as WiFi and 24-hour room service. Other amenities include wired Internet, plasma TVs, and minibars.

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$295 per night

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Accessible, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner (Towers Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, View (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Lotte New York Palace ratings based on 49 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (42) Couples (2) Family (5)
4 out of 5
I come once a year to stay in a nice hotel for a Mom/Daught weekend. This is the first time we have stayed at the Lotte (for a change of pace). View was really nice BUT, I paid extra for it. Room and amenities were a little disappointing. The room was outdated and nothing "special". I had stayed at the Conrad the year before with a MUCH nicer and larger room but not as nice a locale. No coffee maker in the room and no refrig. We ended up ordering a refrig on the second day which they delivered and sat on the floor. It looked like it had been to years of frat parties and barely opened.. (should have been retired years ago). The staff was very nice and helpful and the room was not too dirty although, under the air-conditioner and in the corners, we found some nastiness. Loved that the windows opened and we were able to get some fresh air. Probably won't stay again.

Posted by on Jun 25, 2019

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5 out of 5
The check in agent offered to upgrade me to the cathedral view room upon hearing it was my first visit to NY. Amazing! They also delivered a cupcake to our room for my boyfriend's birthday. Everyone was totally lovely and friendly.

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 17, 2019 by Becky Hubbard

Thank you for your review. It is our pleasure to make your stay with us as special as possible. We are delighted that you've enjoyed all the surprises. We look forward to welcoming you back in the near future. Warm Regards, Becky Hubbard, General Manager

5 out of 5
This hotel was wonderful; from the staff to the location, we couldn't have asked for more.

Posted by on Jun 8, 2019

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Comment from Hotel Management

Jun 10, 2019 by Becky Hubbard

Thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Regards, Becky Hubbard, General Manager

4 out of 5
Rooms were very large. Spacious for us four girls. It was very clean & comfy bedding. Convenient location to Central Park, Rocerfeller Plaza & great shopping. The front courtyard is a neat place to relax.

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 10, 2019 by Becky Hubbard

Dear C. Jeukens, Thank you so much for your review! We are delighted that you enjoyed your stay here with us at the Lotte New York Palace. We are looking forward to have you stay with us again in the future. Sincerely, Becky Hubbard, General Manager

5 out of 5
The grandness, the old world European charm, the large room, and the spectacular view of St. Patrick’s Cathedral our of our 26th floor window. The spaces were stunning, gilded, tasteful and comfortable. The service was excellent but not stuffy or intrusive.

Posted by on May 22, 2019

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Comment from Hotel Management

May 28, 2019 by Becky Hubbard

Greetings, Thank you so much for your review. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5 out of 5

Posted by on May 12, 2019

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Comment from Hotel Management

May 13, 2019 by Becky Hubbard

Thank you so much for your review. We are delighted that you enjoyed your stay here with us at the Lotte New York Palace. Sincerely, Becky Hubbard, General Manager

5 out of 5
The views from the room. Its in the heart of the city

Posted by , from Menasha WI on Apr 30, 2019

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Comment from Hotel Management

May 2, 2019 by Becky Hubbard

Dear Aaron, Thank you for your review! We are lucky for the location of our property. We hope to see you stay again with us in the future! Best wishes, Becky Hubbard, General Manager

2 out of 5
Check in was a disaster! Roxanna was rude and the desk was WAY understaffed. The room was just so so. I've had better rooms in Las Vegas. The view was good, but we paid more for that. As my husband said the hotel is all show, no substance. Waste of money

Posted by on Apr 25, 2019

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Comment from Hotel Management

May 3, 2019 by Becky Hubbard

Greetings, I am so sorry to hear of the inconveniences you have experienced. I appreciate your feedback and will address this with the team as soon as possible. We would love to speak with you further if you wish to reach out to any one of our Front Office Managers. Best Wishes, Becky Hubbard, General Manager

5 out of 5

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 18, 2019 by Becky Hubbard

Greetings, Thank you so much for your review. We look forward to welcoming you back in the near future. Regards, Becky Hubbard, General Manager

5 out of 5
Love this property. Don't like that Wifi is an extra charge.

Posted by on Mar 25, 2019

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Comment from Hotel Management

Mar 28, 2019 by Becky Hubbard

Greetings, Thank you for your review. We do offer complimentary wifi in our lobby and in our Tower rooms. We also offer complimentary wifi in many of our packages. Regards, Becky Hubbard, General Manager

About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business center and limo/town car service are available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • 3 bars or lounges
  • Built in 1981
  • Dining venue
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (11.3 km / 7 mi)
  • Train station: New York Grand Central Terminal Station (1.5 km / 1 mi)
  • Metro station: 51 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Lotte New York Palace has a restaurant on site.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

24-hour room service is available.

Nearby Activities

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

  • Hot stone massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 80 per night
  • Pet fee: USD 125 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.