"This is our second time staying at The Lotte and it’s always feels so magical to walk in through the front door . Customer service is exceptional. Can ... " More
Manhattan stay
Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Rockefeller Center. Grand Central Terminal and Broadway are also within half a mile (1 km).
Full-service spa, dining
A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Families will appreciate complimentary bicycles and babysitting. Traveling on business? Take advantage of the business center, express check-out, and valet parking.
Jul 7, 2021 by Francesca Pirrone- Director of Reservations
Thank you so much for your feedback. We will share your positive comments with our staff. We look forward to welcoming you back in the winter!
Feb 25, 2020 by Becky Hubbard
Greetings Javie, Thank you for your feedback. We appreciate and take all feedback seriously. We are thrilled that we will be doing a renovation in the near future. We are currently the largest oldest hotel in Manhattan. We want to make sure we put together a well thought out plan and keep in line with the history of the hotel. We look forward to welcoming you back soon! Regards, Becky Hubbard, General Manager
Jan 8, 2020 by Becky Hubbard
Thank you so much for your 5 star review. We are glad you enjoyed your stay at the Lotte New York Palace. We look forward to welcoming you back soon. Best wishes, Becky Hubbard, General Manager
Jan 8, 2020 by Becky Hubbard
Thank you so much for your kind review. We are delighted to hear that you have enjoyed our holiday decorations and the location of our property. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager
Dec 30, 2019 by Becky Hubbard
Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager
Dec 16, 2019 by Becky Hubbard
Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager
Dec 16, 2019 by Becky H.
Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager
Aug 21, 2022 by Lotte NY palace
We are very sorry to hear your disappointment, we will definitely share your feedback with respective team
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Lotte New York Palace. Parking is available for a fee. This New York hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
Self parking (surcharge)
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
Gold Room - Onsite restaurant.
Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.
Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.
Room service (during limited hours) is available.
A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a fitness center.
Children under 18 years old are not allowed in the fitness facility without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.