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Lotte New York Palace

4.5 star property
Family-friendly 4.5-star hotel near 5th Avenue

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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
455 Madison Ave, New York, NY, 10022
  • Place, 5th Avenue
    ‪3 min walk‬
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • 655 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Skyline Cathedral View)

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Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(29 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • 360 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Studio Suite King

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Palace Studio Suite King

8.6 out of 10
Excellent
(7 reviews)
  • 405 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(67 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(40 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(56 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • 360 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • 1210 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower (King)

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Suite, 1 Bedroom, Tower (King)

  • 1065 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Palace, King)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Palace, King)

  • 790 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Palace)

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Signature Suite, 1 King Bed (Palace)

  • 1160 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • 360 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Skyline Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • 360 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Cathedral View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Cathedral View)

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 360 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Tower

  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

  • 1210 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Premium bedding, in-room safe, desk, laptop workspace

Signature Suite, 1 King Bed, Accessible (Palace)

  • 1160 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Tower

  • 465 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Accessible, Tower

  • 655 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Studio, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Executive Studio, 2 Queen Beds, Tower

  • 655 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Tower (Corner with Pantry)

Bathroom sink

Suite, Tower (Corner with Pantry)

  • 1210 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • 765 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Family Suite, Multiple Beds (Palace, 2 Kings)

Plasma TV, pay movies

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • 765 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

View all photos for Suite, 2 Bedrooms, Corner (Corner)

Bathroom sink

Suite, 2 Bedrooms, Corner (Corner)

  • 1675 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

New York

Manhattan stay.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Rockefeller Center. Grand Central Terminal and Broadway are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 3 min walk - 0.2 miles
  • Rockefeller Center - 5 min walk - 0.3 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles
  • Broadway - 10 min walk - 0.6 miles

Getting around

  • 51 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 10 min walk
  • LaGuardia Airport (LGA) - 25 min drive

Restaurants

  • ‪Toasties E. 51st - ‬1 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Trouble's Trust - ‬1 min walk
  • ‪Joe & The Juice - ‬2 min walk

About this property

Lotte New York Palace

Family-friendly 4.5-star hotel near 5th Avenue
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Meeting rooms
  • Built in 1981
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

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4.5 out of 5, Wonderful, 1,182 reviews
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Jan 18 - Jan 19
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

How close is Lotte New York Palace to the airport?

Lotte New York Palace is 9.4 mi (25-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

How much does it cost to stay at Lotte New York Palace?

As of Jan 11, 2026, prices found for a 1-night stay for 2 adults at Lotte New York Palace on Feb 7, 2026 start from $425.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Lotte New York Palace have an airport shuttle?

Airport shuttle services are not available at Lotte New York Palace.

Does Lotte New York Palace offer free breakfast?

Free breakfast isn’t provided at Lotte New York Palace, but full breakfast is offered for a fee of between USD 24 and 100 per person. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 6:30 AM to noon.

Is there a casino at Lotte New York Palace?

No, there is no casino at this hotel, but Resorts World Casino (20-min drive) is nearby.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM.

Is there free parking at Lotte New York Palace?

Free parking is not available at this hotel. Valet parking is available for USD 110 per day.

Does Lotte New York Palace have a pool?

Lotte New York Palace does not have a pool.

Does Lotte New York Palace have a restaurant?

Yes, there is a restaurant on site.

Does Lotte New York Palace have a spa?

Pamper yourself with a day at The Palace Spa, where you can enjoy massages, body treatments, and facials.

How close is Lotte New York Palace to downtown New York?

Lotte New York Palace is 3.5 mi away from New York.

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1271 out of 1853 reviews
Rating 8 - Good. 292 out of 1853 reviews
Rating 6 - Okay. 162 out of 1853 reviews
Rating 4 - Poor. 80 out of 1853 reviews
Rating 2 - Terrible. 48 out of 1853 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry, pacific palisades

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite spot in NYC
Stayed 3 nights in Nov 2025

10/10 Excellent

Bethany

Liked: Cleanliness, property conditions & facilities
Location! Staff 💗 , large room for NYC
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

6/10 Okay

Daryl

Traveled with partner
Liked: Staff & service
The bathroom was horrible the water wasn’t draining in the shower the shower head seemed broken the toilet was barely flushing and was damn near on the ground. It seems like they put me in one of the worse rooms. Then changed my room and it looked like someone just left that room bed wasn’t made towels in the bathroom but I was accommodated for the trouble the third room was decent. I expected a better room for the price and a softer bed from the reviews I read prior to booking
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bill

Stayed 2 nights in Oct 2025

10/10 Excellent

Caroline

Stayed 1 night in Oct 2025

10/10 Excellent

massimo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly guest services. Epi was very professional with changes I had to do. First class.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jacqueline Ann

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert friendly staff and beautiful hotel !
Stayed 6 nights in Sep 2025

10/10 Excellent

Janis

Stayed 1 night in Sep 2025

6/10 Okay

Vicky

Business traveler
Liked: Cleanliness, staff & service, amenities
Need refrigerator and coffee maker in all rooms. It’s horrible that there’s none
Stayed 3 nights in Oct 2025

10/10 Excellent

Vincent

Everything is fabulous
Stayed 1 night in Oct 2025

10/10 Excellent

Karla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this hotel for 20+ years. The location is amazing. All construction in the courtyard is completed. The view of St. Patrick's is fabulous. The rooms are spacious and clean. The staff is friendly and helpful.
Stayed 2 nights in Sep 2025

8/10 Good

Elizabeth, Santa barbara

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Carpet in rooms needs to be replaced. Hotel needs updating,
Stayed 2 nights in Oct 2025

6/10 Okay

Tamara

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to shopping
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Sep 2025

10/10 Excellent

Reyad

Stayed 3 nights in Sep 2025

6/10 Okay

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service
Booked the Lotte for birthday with my two kids and then was told security would be everywhere for a legislative assembly. Should have been told prior to booking. Left airport border crossing only to check in late with two kids and have to go through metal detectors. Old rooms, need some updating. Staff was amazing, only thing that would keep me coming back if I had to. Beds were terrible, squeaky and not comfortable. The golf room was nice.
Stayed 4 nights in Sep 2025

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to shows and dining
Stayed 2 nights in Sep 2025

10/10 Excellent

Jon

Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

WMike

Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Soacious Room
Stayed 2 nights in Jun 2025