Lotte New York Palace

4.5 star property
Family-friendly 4.5-star hotel near 5th Avenue

Choose dates to view prices

Photo gallery for Lotte New York Palace

Lobby
Property video
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
455 Madison Ave, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪26 min drive‬

Room options

Executive Suite, 1 King Bed, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds (Skyline Cathedral View)

9.0 out of 10
Wonderful
(29 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed (Skyline Cathedral View)

9.2 out of 10
Wonderful
(24 reviews)
  • City view
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Palace Studio Suite King

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 405 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 465 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Tower

  • City view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(67 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Cathedral View)

8.6 out of 10
Excellent
(40 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(56 reviews)
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Cathedral View)

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Tower (Corner)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Tower (King)

  • City view
  • 1065 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Palace, King)

  • City view
  • 790 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed (Palace)

  • City view
  • 1160 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Skyline Cathedral View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Skyline Cathedral View)

  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Cathedral View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Cathedral View)

  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Accessible, Tower

  • City view
  • 465 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Tower (Corner)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Signature Suite, 1 King Bed, Accessible (Palace)

  • City view
  • 1160 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Tower

  • City view
  • 465 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Executive Studio, 2 Queen Beds, Tower

  • City view
  • 655 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, Tower (Corner with Pantry)

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite, Multiple Beds (Palace, King and Two Doubles)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Family Suite, Multiple Beds (Palace, 2 Kings)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 765 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed and 2 King Beds

Suite, 2 Bedrooms, Corner (Corner)

  • City view
  • 1675 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

New York

Manhattan stay.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Rockefeller Center. Grand Central Terminal and Broadway are also within half a mile (1 km).

What's nearby

  • 5th Avenue - 1 min walk - 0.0 miles
  • Rockefeller Center - 5 min walk - 0.3 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles
  • Central Park - 11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties E. 51st - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Trouble's Trust - ‬1 min walk

About this property

Lotte New York Palace

Family-friendly 4.5-star hotel near 5th Avenue
Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Meeting rooms
  • Built in 1981
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

Similar properties

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 110 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Pay movies
  • Plasma TV with premium channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 149 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24 to 100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 149 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace
New York Palace Hotel
Palace Hotel
Palace New York
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc
Lotte New York Palace Hotel
Lotte Palace Hotel
Lotte New York Palace
Lotte Palace
Lotte New York Palace Hotel
Lotte New York Palace New York
Lotte New York Palace Hotel New York

Frequently asked questions

How close is Lotte New York Palace to the airport?

Lotte New York Palace is 10.2 mi (34-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

How much does it cost to stay at Lotte New York Palace?

As of Jan 29, 2026, prices found for a 1-night stay for 2 adults at Lotte New York Palace on Jan 30, 2026 start from $458.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Lotte New York Palace have an airport shuttle?

Airport shuttle services are not available at Lotte New York Palace.

Does Lotte New York Palace offer free breakfast?

Free breakfast isn’t provided at Lotte New York Palace, but full breakfast is offered for a fee of between USD 24 and 100 per person. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 6:30 AM to noon.

Is there a casino at Lotte New York Palace?

No, there is no casino at this hotel, but Resorts World Casino (22-min drive) is nearby.

What time is check-in at Lotte New York Palace?

Check-in start time: 4:00 PM; Check-in end time: 2 AM.

Is there free parking at Lotte New York Palace?

Free parking is not available at this hotel. Valet parking is available for USD 110 per day.

Does Lotte New York Palace have a pool?

Lotte New York Palace does not have a pool.

Does Lotte New York Palace have a restaurant?

Yes, there is a restaurant on site.

Does Lotte New York Palace have a spa?

Pamper yourself with a day at The Palace Spa, where you can enjoy massages, body treatments, and facials.

How close is Lotte New York Palace to downtown New York?

Lotte New York Palace is 3.5 mi away from New York.

Lotte New York Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1305 out of 1898 reviews
Rating 8 - Good. 296 out of 1898 reviews
Rating 6 - Okay. 165 out of 1898 reviews
Rating 4 - Poor. 81 out of 1898 reviews
Rating 2 - Terrible. 51 out of 1898 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel and out room was spotless. The staff were all friendly and welcoming. They will gladly offer suggestions on things to see and do if you ask.
Stayed 2 nights in Jan 2026

10/10 Excellent

Deborah, Dallas

Liked: Cleanliness, amenities, property conditions & facilities
Great service in every area. Check in , bell staff and restaurant . I love the towers as the rooms are wonderful !!
Stayed 1 night in Jan 2026

10/10 Excellent

Jerry, pacific palisades

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite spot in NYC
Stayed 3 nights in Nov 2025

10/10 Excellent

Bethany

Liked: Cleanliness, property conditions & facilities
Location! Staff 💗 , large room for NYC
Stayed 3 nights in Oct 2025

8/10 Good

Uliana

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Central located.
Stayed 3 nights in Oct 2025

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Dorthea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no free breakfast offered ever
Stayed 3 nights in Oct 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the old saying goes “Location,location,location “ add on the top amenities and you have a great place to stay. I strongly recommend a room with a view. It takes it from great to incredible.
Stayed 3 nights in Oct 2025

8/10 Good

Ingrid Madrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Love the location. Room is spacious but bed wasn’t super comfortable. But a good place overall! I would stay there again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Eloisa

Stayed 5 nights in Oct 2025

8/10 Good

sean Patrick, Mt Pleasant

Traveled with family
Liked: Cleanliness
The size of the room was nice, but it’s really starting to show its age. some paint was peeling off the ceiling in the bathroom and Some of the lights didn’t work properly in the room. They had a fully stocked mini bar and snack drawer, but no coffee maker in the room. The staff could’ve been friendlier.
Stayed 3 nights in Oct 2025

8/10 Good

Mimi Annette

Traveled with family
Liked: Cleanliness, property conditions & facilities
No information given by front desk about stay at hotel. Restaurant onsite is not worth it.
Stayed 3 nights in Oct 2025

6/10 Okay

Roberta B

Traveled with family
Disliked: Amenities
They did not offer the the upgrade nor any perks although Expedia says I should have. Hotel is ok but lacks any luster or amenities.
Stayed 2 nights in Oct 2025

8/10 Good

Andreas

Stayed 2 nights in Oct 2025

10/10 Excellent

Susan, Weston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well located. You can walk from Central Park to Times Square. It is close to subway stops. While very elegant, it could use some updating in the common areas and rooms. The rooms are quite spacious but could use some redecorating. The staff was friendly and helpful.
Stayed 6 nights in Oct 2025

8/10 Good

Marlayna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great experience. The hotel is beautiful and location is perfect. My biggest complaint is the hospitality- for the price we pay nightly, you would think they would at least offer guests bottled water in the lobby. I was told to go back to my room for the free mini bottled waters. It doesn’t seem that they are willing to go the extra mile for their guests.
Stayed 3 nights in Oct 2025

10/10 Excellent

CORY

Liked: Cleanliness
Stayed 6 nights in Oct 2025

8/10 Good

jaime

Liked: Cleanliness, staff & service
Beautiful hotel.!Nice staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really miss the piano bar and restaurant at the Lobby and the openness of the space.
Stayed 5 nights in Oct 2025

10/10 Excellent

Rene Romero

Stayed 3 nights in Oct 2025

10/10 Excellent

Alison

Liked: Cleanliness, property conditions & facilities, room comfort
Soda was $12/bottle - ice was brought to our room in a ziplock plastic bag- pretty incongruous
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything
Stayed 3 nights in Oct 2025

6/10 Okay

Catherine

Business traveler
Liked: Cleanliness, room comfort
Great views but rooms seemed old
Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Traveled with family
Liked: Amenities
Hotel is beautiful, clean, comfortable and excellent area.
Stayed 4 nights in Oct 2025