"Check staff that I worked with me was amazing( shorter stocky gentleman) the servers/ bartenders need to revisit customer service skills. From the Caf ... " More
City center stay
A stay at this Manhattan hotel places you steps from Chelsea Market and within a 5-minute walk of The High Line Park. Union Square Park and Empire State Building are also within 2 miles (3 km).
A nightclub, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the express check-out and WiFi in public areas. Enjoy the gym and unwind at the bar/lounge and poolside bar.
Apr 16, 2023 by Dream Downtown
Dear Pauline,Thank you for your honest review and appreciate the feedback. Apologies if you had a poor experience during your stay. Please feel free to reach out to further discuss your visit.Best Regards,Randy Taormina-General Manager
Feb 22, 2023 by Best, Randy Taormina, General Manager
Dear Elizabeth, we do apologize for the delay in getting your room ready. We do our best to get all our guest in when they arrive even if it is before our 3PM check in time. Please reach out to us so we can better discuss your stay issues.
Feb 2, 2023 by Dream Downtown
Dear William,Thank you for your honest review, and appreciate the feedback. Apologies extended for your poor experience with the the nightclub staff. Although they function within the property they are managed by a separate company. We do hope you return for another visit, and please feel free to reach out if anything is needed.Best Regards,Randy Taormina-General Manager
Nov 27, 2022 by Dream Downtown
Dear Laura,Thank your for your honest review, and appreciate your feedback. Apologies, extended if the hotel did not live up to your expectations. As noted, we do have a few venues onsite that are open to the public as well. This could cause heavy foot traffic, and increased noise levels. we do hope you return for another visit, and please feel free to reach out if anything is needed.Best Regards,Randy Taormina-General Manager
Aug 13, 2019 by Lauren
Dear Anonymous, I am so glad that you had a great experience at Dream Downtown! We appreciate your feedback and look forward to welcoming you back!
May 19, 2019 by Lauren
Dear Anonymous, I am so thrilled to hear that you had a great stay at Dream Downtown! We look forward to welcoming you back in the future!
The following facilities or services will be unavailable from September 12 2022 to May 27 2023 (dates subject to change):
The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
Dream Downtown offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. A nightclub, a rooftop terrace, and multilingual staff are also featured at the luxury Dream Downtown. Parking is available for a fee. This 4.5-star New York hotel is smoke free.
Available in all rooms: WiFi (surcharge) , Wireless internet access
Available in some public areas: WiFi (surcharge)
Self parking (surcharge)
Dream Downtown offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
Dream Downtown has a restaurant on site.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Access to the beach and pool is limited to adults over 21 years old and is open Tuesday-Sunday from 11 AM to 6 PM. Access to the pool is available by reservation only and fee varies.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.