2/10 Terrible
Wendy Renee
Traveled with family
Nov 10, 2025
Disliked: Cleanliness, property conditions & facilities
We booked 2-Rooms with king beds and got 2 Rooms with Queens. One of the rooms had mold all over the bathroom and a small stall shower that mold came out of all the cracks when we took a shower. Mold all over the bathroom ceiling. The Costner desk assistant said they never book that room because it’s disgusting and needs to much work, which we could te. We requested a different room and a king bed (since that is what we booked), after the first night. We did get to move one room to a king bed room with a full shower, which is what we booked originally. The room was nice, however no bathroom counter space. The A/C does not work on November, it’s turned off, so we were really hot and did not sleep well. We requested the A/C be turned on in our room and we were told No, and were brought a floor fan. With no AC and warmer than typical week in November, the rooms were muggy and hot. We have stayed at this hotel at least 4 other times and have not had these issues. Unfortunately, this ruined out stay and would like to request a partial refund since we did not get the rooms and bed sizes that we booked. Our hotel experience was not great and we will not be staying there again.
Wendy Renee
Stayed 4 nights in Nov 2025