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4.2 out of 5

"Nice property at a great upper Westside location. Rooms are clean suite was quite spacious and gracious. Decor is a bit stodgy but all is in good cond ... " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

4-star romantic hotel near Beacon Theater

Heart of New York

Within a 10-minute walk of this Upper West Side hotel, you'll find Beacon Theater and Central Park. Also, American Museum of Natural History is within half a mile (1 km) and Lincoln Center is within 2 miles (3 km).

Business services

This hotel features a restaurant, a health club, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Limo/town car service, express check-in, and express check-out are also on offer.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with digital channels, the 202 guestrooms offer free WiFi and 24-hour room service. Free newspapers, in-room massages, and hair dryers are also available.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Lucerne Hotel ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Lucerne Hotel

Everyone (8) Couples (1) Family (3)
4 out of 5
Nice property at a great upper Westside location. Rooms are clean suite was quite spacious and gracious. Decor is a bit stodgy but all is in good condition.

Posted by on Feb 16, 2020

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4 out of 5
Good location. Nice restaurant next door! Small room, but very clean.

Posted by , from San antonio on Dec 17, 2019

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Comment from Hotel Management

Jan 30, 2020 by Hotel Managment

Thank you.

5 out of 5

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 2, 2019 by Hotel Manager

Thank you

5 out of 5
Spacious rooms, great location in upper west side! Met with a glass of wine upon arrival,perfect!

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 16, 2019 by Hotel Management

Thank you for this great review.

4 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by The Lucerne Hotel Management

We are so happy you enjoyed your stay and we look forward to welcoming you back again soon.

5 out of 5
It was a beautiful hotel. rooms were MUCH smaller than I had anticipated, which wasn't too big of a shock and wasn't an issue. Staff was very helpful

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Hotel Manager

Thank you for your review!

2 out of 5

Posted by on Mar 19, 2019

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Comment from Hotel Management

Apr 2, 2019 by Hotel Manager

Thank you for rating us and we are very sorry we fell short!

5 out of 5
A very welcoming and comfortable hotel. The staff was friendly and very helpful, answering any questions or providing assistance. The decor was elegant and relaxing without being pretentious or intimidating. A great location near public transportation, Central Park, and the Museum of Natural History. I thoroughly enjoyed my stay, and will surely book there again.

Posted by on Feb 6, 2019

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Comment from Hotel Management

Feb 6, 2019 by Hotel Manager

Dear Mike, Thank you for all your positive comments. We will certainly let the staff know. We look forward to having you stay with us again.

3 out of 5
Pros: Location and cleanliness are the big pros. Also, the shower was large and beds were comfortable. The cons: The room was not ready at the stated 4pm check-in time and then we had to wait almost 30 minutes for them to figure out where they had misplaced our luggage (which we had checked with them earlier in the day so we could go to a museum). Turns out they had delivered it to another room. Took three people to figure that out. Aside from the shower itself, the rest of the bathroom was tiny and the room as a whole was definitely small for what is supposedly a luxury hotel.

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 4, 2019 by The Lucerne Hotel Management

Thank you for your feedback.

4 out of 5
Convenient location, with restaurants in the neighborhood. Subway stop 1 block away. Staff --housekeeping, desk and doormen -- were helpful and friendly. Room and bathroom were clean. Both elevators worked during our stay.

Posted by , from Maine on Nov 16, 2018

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Comment from Hotel Management

Nov 29, 2018 by The Lucerne Hotel Management

Thank you for your kind words. We are so happy you enjoyed your stay and we look forward to welcoming you back again soon.

Renovations + Closures

This property is closed from August 7 2020 to December 31 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. Public spaces have free WiFi. A health club, spa services, and tour/ticket assistance are also featured at the business-friendly The Lucerne Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 13 levels
  • Built in 1904
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (25.7 km / 16 mi)
  • Train station: Grand Central - 42 St. Station (5.5 km / 3.4 mi)
  • Metro station: 79 St. Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Lucerne Hotel offers 202 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

The Lucerne Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

  • Facial treatments
  • Manicures and pedicures
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.95 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3.50 and USD 20 for adults, USD 3.50 and USD 20 for children (approximately)
  • Valet parking fee: USD 55 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lucerne
  • Lucerne Hotel
  • Lucerne Hotel New York
  • Lucerne New York
  • Lucerne Hotel New York City
  • The Lucerne Hotel Hotel
  • The Lucerne Hotel New York
  • The Lucerne Hotel Hotel New York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.