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"Había cucarachas en el lobby " More

By a verified traveler on Sun 01 Oct 2023

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Hotel Description

4-star boutique hotel near Lincoln Center

Heart of New York

With a stay at this Manhattan hotel, you'll be steps from Lincoln Center and Juilliard School. Columbus Circle and Central Park are also within half a mile (1 km).

Poolside dining

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and concierge services.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$192* Per night/room Oct 31 - Nov 1

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Superior Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Empire Hotel ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Empire Hotel

Everyone (9) Couples (2) Family (7)
3 out of 5
Había cucarachas en el lobby

Posted by on Oct 1, 2023

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4 out of 5
It was okay! Needs some repairs.

Posted by on Sep 4, 2023

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Comment from Hotel Management

Sep 4, 2023 by Cris Plaza

Thank you for your feedback, Ana. We are currently undergoing many changes and renovations. We look forward to another opportunity to have you as a guest.

3 out of 5
Room was kinda small but we are talking about New York City, Bathroom was VERY small, Water pressure on Sink to strong and to use Shower hose you had to be at least “5-10 ( to high) fridge in room not cold..Bed to ‘Stiff’ 1-5 rating…2…. But serves purpose if not spending time in it.. it’s ok…

Posted by on Aug 27, 2023

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Comment from Hotel Management

Sep 4, 2023 by Cris Plaza

Thank you for your feedback. Rest assured this is an isolated issue that we are looking in to. We look forward to another opportunity to have you as a guest.

3 out of 5
Room and beds were very small...old..dirty

Posted by on Aug 21, 2023

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Comment from Hotel Management

Sep 2, 2023 by The Empire Hotel

Thank you Tracy for your review. We are sorry to read of your overall review. Our apologies for the room issues. Please visit us again, we would like the opportunity to see what we can do better your stay.

4 out of 5
The hotel has been a very impressive experience. Easy parking, friendly staff, clean room, swanky NYC feel, rooftop pool and cabanas and a Starbucks underneath hotel as well as a pharmacy in case you forget anything. 5 stars in our book! Beautiful neighborhood as well.

Posted by on Aug 16, 2023

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Comment from Hotel Management

Aug 18, 2023 by The Empire Hotel

Thank you Dawn for your great review! We love that you enjoyed the rooftop the convenience of our location and our friendly staff. We are so delighted to have you as our valued guest.

1 out of 5

Posted by on Aug 15, 2023

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Comment from Hotel Management

Sep 5, 2023 by Cris Plaza

Thank you for your feedback. We are undergoing many renovations and changes. Please, allow us another opportunity to welcome you back as a guest in the future!

3 out of 5
Shower in bathroom cracked and leaked all over the floor and almost went on carpet in room. Got my clothes soaked bathroom small. No trah can in bedroom. Formal wear didn't bring so could not use dining area,bar. Pool hours 11 to 7pm checked in at 3pm check out at 12pm. Wasn't able to use pool Overall I have stay at much better location for less money And no I will not stay there again.

Posted by on Jul 13, 2023

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Comment from Hotel Management

Jul 13, 2023 by The Empire Hotel

thank you Vickie for your review. We sincerely apologize for any inconvenience and are addressing your concerns.

5 out of 5

Posted by on Jul 3, 2023

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Comment from Hotel Management

Jul 25, 2023 by Adam M.

Thank you Sonia for your 5 out of 5 review!

2 out of 5
What they do NOT tell you when you are booking your stay is that they no longer have any room service whatsoever, gone are the hotel bar and restaurant, not even a coffee maker in the room. NOTHING. At a hotel in New York City! Whoever is running this hotel is running it into the ground.This used to be my go-to hotel in the city but I will not be back. There are plenty of places I'd rather explore.

Posted by on Jun 13, 2023

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Comment from Hotel Management

Jun 13, 2023 by AA

Thank you for your recent stay and for your feedback! We regret to see that you did not have a great stay. Unfortunately our restaurants has not reopened since the pandemic. Once again, thank you for your recent stay and feedback.

5 out of 5

Posted by on May 5, 2023

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Comment from Hotel Management

May 26, 2023 by The Empire Hotel

thank you for the 5 of 5!

Property Features

Empire Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include meeting rooms, coworking spaces, and limo/town car service. A rooftop terrace, multilingual staff, and a garden are also featured at the business-friendly Empire Hotel. Parking is available for a fee. This Art Deco New York hotel is smoke free.

  • 427 guestrooms or units
  • 11 levels
  • Meeting rooms
  • Built in 1923
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Garden
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Empire Hotel offers 427 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

Empire Rooftop - This poolside rooftop bar specializes in American cuisine. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per day, plus a deposit of USD 125 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Grey water recycling system
  • One child stays free
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 22.89 per accommodation, per night
  • Resort fee: USD 22.89 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 52 per day
  • Covered valet parking fee: USD 75 per day
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 125.00 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel
  • Empire Hotel New York
  • Empire New York
  • Hotel Empire
  • Empire Hotel Hotel
  • Empire Hotel New York
  • Empire Hotel Hotel New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 7:00 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.