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4.1 out of 5

"Everything was ok. Nothing complimentary " More

By a verified traveler on Mon 06 Jun 2022

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Hotel Description

Family-friendly 4-star hotel near Times Square

Heart of New York

Your stay at this Manhattan hotel places you within 2 miles (3 km) of Times Square and Broadway. Rockefeller Center and Grand Central Terminal are also within 2 miles (3 km).

Outdoor pool

This hotel features a seasonal outdoor pool and a rooftop terrace. Business travelers can take advantage of the free WiFi in public areas. Self parking, a terrace, and limo/town car service are also offered.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$219* Per night/room Jul 4 - Jul 5

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Empire Hotel ratings based on 34 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Empire Hotel

Everyone (16) Couples (8) Family (9)
5 out of 5
Everything was ok. Nothing complimentary

Posted by on Jun 6, 2022

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Comment from Hotel Management

Jun 12, 2022 by Tommy T

We are happy to hear your enjoyed your stay with us. We look forward to welcoming you back in the future.

5 out of 5

Posted by on Feb 23, 2022

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5 out of 5
It was a nice hotel, staff was real cool.

Posted by on Dec 5, 2021

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Comment from Hotel Management

Dec 8, 2021 by Sylvie / Front Desk

Thank you for sharing your feedback, we look forward to welcoming you again soon!

2 out of 5
Electric wires on the floor. Heater makes loud clicking noises which a pblm when one tries to sleep.

Posted by on Feb 11, 2020

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Comment from Hotel Management

Feb 17, 2020 by Empire Management Team

Thank you for your rating & review! We are sorry to hear of the inconvenience experienced in your room. We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon!

5 out of 5
The rooms are well appointed, the location is excellent and the staff could not be friendlier and more accommodating. I called for late check in and had to push it a couple of times and the front desk was super nice about it. Overall a great choice for the price point .

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 17, 2020 by Empire Management Team

Thank you for your rating & review! We really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon! P.S. The Empire team expresses millions of thanks for the acknowledgement. Best of wishes!

4 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 17, 2020 by Front office Managers

Thank you for your Rating! We hope you visit us again soon!

3 out of 5
The bathrooms are really small and dated. They leak and run water a lot.

Posted by on Jan 21, 2020

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Comment from Hotel Management

Feb 16, 2020 by Empire Management Team

Thank you for your rating & review! We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon!

5 out of 5
Everyone was very friendly. The room was spacious. Bathroom needs counter space.

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 19, 2020 by Front office Managers

Thank you for your Rating! We hope you visit us again soon!

3 out of 5
No room service bathroom very small no hot water for the sink

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 19, 2020 by Front Office Management team

Thank you for your rating & review! We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon!

4 out of 5

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 19, 2020 by Front office Managers

Thank you for your Rating! We hope you visit us again soon!

Property Features

As a guest of Empire Hotel, you'll find a seasonal outdoor pool, a rooftop terrace, and multilingual staff. A computer station is on site and WiFi is free in public spaces. The family-friendly Empire Hotel also features concierge services, dry cleaning/laundry services, and limo service. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 427 guestrooms or units
  • 11 levels
  • Childcare (surcharge)
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Empire Hotel offers 427 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 22.89 per accommodation, per night
  • Resort fee: USD 22.89 per accommodation, per night

The resort fee includes:

  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 47 per day
  • Pet fee: USD 125.00 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel
  • Empire Hotel New York
  • Empire New York
  • Hotel Empire
  • Empire Hotel Hotel
  • Empire Hotel New York
  • Empire Hotel Hotel New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.