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"The rooms are well appointed, the location is excellent and the staff could not be friendlier and more accommodating. I called for late check in and h ... " More

By a verified traveler on Thu 06 Feb 2020

Hotel Description

Family-friendly 4-star hotel near Times Square

Heart of New York

Your stay at this Upper West Side hotel places you within 2 miles (3 km) of Times Square and Broadway. Rockefeller Center and Grand Central Terminal are also within 2 miles (3 km).

Business services

The hotel's fitness center, seasonal outdoor pool, and 2 bars/lounges are among the featured amenities. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the a rooftop terrace and perks like free WiFi.

Free WiFi, flat-screen TVs

The 427 guestrooms offer free WiFi, premium bedding, and flat-screen TVs. Other amenities include free newspapers, laptop-compatible safes, and showers.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Empire Hotel ratings based on 71 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Empire Hotel

Everyone (45) Couples (10) Family (18)
2 out of 5
Electric wires on the floor. Heater makes loud clicking noises which a pblm when one tries to sleep.

Posted by on Feb 11, 2020

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Comment from Hotel Management

Feb 17, 2020 by Empire Management Team

Thank you for your rating & review! We are sorry to hear of the inconvenience experienced in your room. We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon!

5 out of 5
The rooms are well appointed, the location is excellent and the staff could not be friendlier and more accommodating. I called for late check in and had to push it a couple of times and the front desk was super nice about it. Overall a great choice for the price point .

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 17, 2020 by Empire Management Team

Thank you for your rating & review! We really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon! P.S. The Empire team expresses millions of thanks for the acknowledgement. Best of wishes!

4 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 17, 2020 by Front office Managers

Thank you for your Rating! We hope you visit us again soon!

3 out of 5
The bathrooms are really small and dated. They leak and run water a lot.

Posted by on Jan 21, 2020

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Comment from Hotel Management

Feb 16, 2020 by Empire Management Team

Thank you for your rating & review! We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon!

5 out of 5
Everyone was very friendly. The room was spacious. Bathroom needs counter space.

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 19, 2020 by Front office Managers

Thank you for your Rating! We hope you visit us again soon!

3 out of 5
No room service bathroom very small no hot water for the sink

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 19, 2020 by Front Office Management team

Thank you for your rating & review! We are working very hard in updating & restoring our rooms & service, so we really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon!

4 out of 5

Posted by on Dec 31, 2019

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Comment from Hotel Management

Jan 19, 2020 by Front office Managers

Thank you for your Rating! We hope you visit us again soon!

4 out of 5
Nice quirky little hotel in a good location away from the chaos of Time Square. But, please, for the love of no particular deity, install some ice machines!!

Posted by on Dec 25, 2019

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Comment from Hotel Management

Feb 17, 2020 by Empire Management Team

Thank you for your rating & review! We really appreciate all of your feedback while we strive for excellence. We hope to have you visit us again soon! P.S. We enjoy personally delivering ice buckets to our guest rooms, so please feel free to call the front desk as we have someone available 24/7 for any ice deliveries. Best of wishes!

4 out of 5
Location was excellent. Midtown Manhattan. Hotel room could have been better equipped. No microwave or coffee pot - no coffee in lobby so had to walk around the corner to Starbucks in early morning hours. Then couldn't warm food/coffee when it was cold - no microwave. No blankets in closet and heat was not on until we called to complain about the cold, front desk immediately sent someone to show us how to turn heater on. No information books in room to tell about hotel amenities, restaurant hours, fitness location, etc.

Posted by , from Port St Lucie, FL on Dec 18, 2019

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2 out of 5
Received two double beds, not a queen like I had requested. Then I wAs Told I had actually received an upgrade and I should be thankful, well I wanted one bed for my husband and I, not two. Strange hold up at check in, took other guest up before us and blatantly lied about computers being down and irrelevant things, but I’m a concierge and I know what was up. Disappointed in this hotel, won’t ever go anywhere near it again. The room was also dirty and there’s no way it’s been used recently, was definitely put into some outdated dirty loud room. All I could hear was the construction being done on the front of the hotel. So I didn’t even get my gossip girl picture.

Posted by on Dec 15, 2019

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Property Features

Empire Hotel offers its guests a fitness center and a seasonal outdoor pool. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Empire Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 427 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (26.5 km / 16.5 mi)
  • Train station: New York Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Empire Hotel offers 427 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per accommodation, per stay
  • Weight limit: 40 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.90 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 71.03 per day
  • Pet fee: USD 125 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel
  • Empire Hotel New York
  • Empire New York
  • Hotel Empire
  • Empire Hotel Hotel
  • Empire Hotel New York
  • Empire Hotel Hotel New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.