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"Dark room. No view. Well located. Friendly staff. Good wi fi. Warm fridge. " More

By a verified traveler on Sat 18 Aug 2018

Hotel Description

Family-friendly 4-star hotel near Central Park Zoo

City center stay

At this Upper West Side hotel, you'll be well placed to visit Metropolitan Opera House and Lincoln Center, both steps away. Central Park and Columbus Circle are also within half a mile (1 km).

Business services

The hotel's outdoor pool, fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and concierge services and free newspapers are also offered.

Free WiFi, flat-screen TVs

The 427 guestrooms offer free WiFi, premium bedding, and flat-screen TVs. Free newspapers, laptop-compatible safes, and showers are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$120 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Empire Hotel ratings based on 106 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Empire Hotel

Everyone (59) Couples (4) Family (9)
1 out of 5

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 16, 2019 by Front Office Management Team

Thank you for your Rating !!

5 out of 5
Everything was great but the bartender was very aloof and person specific about his service?

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 16, 2019 by Front Office Management Team

Thank you for your Rating !!

5 out of 5

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 16, 2019 by Front Office Management Team

Thank you for your Rating !!

5 out of 5
The property was literally right across the street from David Geffen Hall of Lincoln Center, the site of my daughter's graduation, making it absolutely convenient. That was the main reason for choosing it, but the friendly and accommodating staff was a big bonus. Our room had a great view of the city/Lincoln Center and the rooftop bar area was an amazing gathering place. We loved it!

Posted by on Jun 4, 2019

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3 out of 5
Just not worth it. No way to make tea.... I was on the third floor... wasn’t told at check in there was no tea... could of easily swapped rooms if we knew in advance. Guy sleeping up on the mezzanine. No one wakes him up or moves him. Place is dark. My mother in law it’s to hide the dirt and grime. Just not the luxury hotel I expected.

Posted by on May 23, 2019

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Comment from Hotel Management

May 28, 2019 by Front Office Management Team

We are terribly sorry for your unpleasant experience while staying with us. We are working consistently to improve in all aspects of the hotel- your feedback is greatly appreciated and we will use it as guidance to improve. Thank you again!

4 out of 5

Posted by on May 22, 2019

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Comment from Hotel Management

May 28, 2019 by Front Office Management Team

Thank you for your Rating !!

4 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 28, 2019 by Front Office Management team

Thank you for your Rating !!

5 out of 5
To a person, everyone we dealt with at the Empire was wonderful to deal with. They went out of their way to make our stay a great experience.

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 4, 2019 by Front Office Management Team

Thank you so much for your wonderful rating and review! We hope to have you stay with us again soon!

3 out of 5

Posted by on Apr 29, 2019

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Comment from Hotel Management

May 4, 2019 by Front Office Management team

Thank you for your rating!

5 out of 5
Excellent Upper West Side location; close to Central Park; across the street from Lincoln Center; proximate subway stations.

Posted by on Apr 25, 2019

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Comment from Hotel Management

Apr 29, 2019 by Front Office Management Team

Thank you for your review!

Property Features

Empire Hotel offers its guests an outdoor pool and a fitness center. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Empire Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 427 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.2 km / 7.6 mi)
  • Train station: New York Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Empire Hotel offers 427 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per accommodation, per stay
  • Weight limit: 40 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.89 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 25 for adults and USD 25 for children (approximately)
  • Valet parking fee: USD 60 per day
  • Pet fee: USD 125 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel
  • Empire Hotel New York
  • Empire New York
  • Hotel Empire

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.