"This was our second time staying at the Empire - we will return. It is a great location - lots of great lunch and dinner places nearby. So close to ... " More

By a verified traveler on Wed 28 Jun 2017

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Hotel Description

A romantic stay in the heart of Manhattan awaits you at Empire Hotel. Within steps you'll find Lincoln Center and Carnegie Hall within a 15-minute stroll. Highlights at this family-friendly hotel include a restaurant, a bar/lounge, and a 24-hour business center.

WiFi, flat-screen TVs, and in-room childcare are featured in all 426 rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Room service, free newspapers, and safes are also available.

The restaurant, Moore Food and Drink, serves seafood and is open for breakfast, lunch, and dinner. Business travelers can take advantage of a meeting room and limo/town car service. Other amenities include free WiFi in public areas and a fitness center. Each morning buffet breakfast is available. There's also the convenience of valet parking.

Attractions within a 20-minute walk of this 4-star Upper West Side hotel include Barney's and Broadway.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$119 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Empire Hotel ratings based on 67 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5

Great location for night in NYC!

Pros: Staff is attentive and efficient.
This was our second time staying at the Empire - we will return. It is a great location - lots of great lunch and dinner places nearby. So close to Central Park - beautiful area to walk around.

Posted by on Jun 28, 2017

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Comment from Hotel Management

Jul 17, 2017 by HT

Thank you for your great review. Looking forward for your return.

5 out of 5

Comfortable Hotel close enough to everything.

Very satisfied with the hotel and staff. We were surrounded by nice people and there are several nice restaurants nearby.

Posted by on May 22, 2017

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Comment from Hotel Management

May 26, 2017 by Mirela Cucuteanu

Thank you for your great review. Your feedback is valuable to us. Looking forward for your return.

4 out of 5

Great location near the opera and ballet.

Pros: Location, location, location. Also very convent for getting cabs. Also there is a nice restaurant besides the Chowder House on the street level.
Cons: The most trouble is the shower and water everywhere and no glass cups or plastic.
Location: Easy transportation and as I mentioned before across the the street from the great music of Lincoln Center.
Location could not be better, I chose the superior room which means very quiet. A very helpful staff.

Posted by , from Bay Area, California on Apr 29, 2017

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Comment from Hotel Management

May 1, 2017 by Mirela Cucuteanu

Dear Barbara, thank you for your review and feedback. Looking forward to host you again.

3 out of 5

Great location but hotel had glitches!

While hotel was in a great location and nice for the price a few negatives stood out. We arrived in the morning from a red eye flight hoping for a possible early check-in. Front desk encouraged us to check back in a few hours. After killing a couple hours we returned but nothing yet. Sitting in the cozy lobby we nodded off sitting up. I was abruptly awakened by management with a smack on my foot, placed on footstool "no sleeping here!" he said abruptly. I was embarrassed and angry at his approach. While the room was in clean condition, each of the four nights of our stay, housecleaning never cleared old coffee & water cups. I mentioned to front desk after 1st day but it continued entire stay. On the positive, room service breakfast was great. Best I've ever had. Doormen were wonderful. Considering all, I would still return but more prepared for some negatives.

Posted by on Apr 2, 2017

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Comment from Hotel Management

Apr 16, 2017 by Daria Odintsova

We appreciate you taking the time and writing this review about us. First and foremost please accept my apologies for not accommodating you early in the morning due to the hotel being sold out a night prior your arrival. Also please let me apologize for the security officer's comment on you resting in the lobby. Thank you for the compliments on our bell staff and room service quality. We still hope you will be coming back to stay with us again despite of the flaws you experienced on your first visit to the Empire. We will make sure you next stay will be wonderful and enjoyable. Warm regards,

3 out of 5

Staff was nice but nothing worked

No hot water all day, broken heater and bartender was rude

Posted by on Dec 15, 2016

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Comment from Hotel Management

Dec 18, 2016 by Daria Odintsova

Thank you for your feedback. We apologize for the service disruption we had due to NYC department of building emergency work. Also I am sorry to hear you the situation at the bar - I will bring it up to the upper management (it would be great if you could remember the name of the person who served you). Please let me invite you back to the Empire and leave you with a better impression this time. Warm regards,

3 out of 5

Great location

Pros: The staff was wonderful especially the doormen and the conceierge. Location is awesome, beautiful part of the city.
Cons: Fix the bathroom! Add a shower door and a ceiling fan. Lower the cost of the treats in the room and give free coffee & internet like other hotels
Location: Upper west side, across the street from the Lincoln center and within walking distance to time square. Close to Central Park as well.
Great location, awesome staff but room is extremely small and bathroom is not very user friendly. No shower door and very cramped. paint peeling in the bath as well. Very expensive for type of room offered and they charge for everything including coffee and internet. The charge for internet is per device which is really ridiculous! The rooftop bar advertised was not open and the weather was decent. the fridge is stocked but VERY expensive. Bottle of wine on the desk was $38 for the small bottle and $80 for the regular size. Of course I didn't purchase anything! On the plus side, there was a Starbucks directly below and a drug store that sold water. Drinks at the bar were $16 a piece!

Posted by on Oct 15, 2016

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Comment from Hotel Management

Oct 19, 2016 by General Manager Empire Hotel

Thank you very much for the review and feedback of the hotel, especially recognizing the staff for service, however very disappointed that we didn't meet your expectation with some of the amenities in the room. Our guest feedback are important as we continue to make operational service improvements... Be Well, General Manager Empire Hotel

4 out of 5

Pleasing dispositions

Pros: Connience
Cons: No paper cups even plastic cups would be better. Did you ever wake up for a drink of water in a soggy paper cup?
Location: What more could one want? Across the street from the Met Opera and NYCB. Great restaurants in the area and access to Central Park is nearby.
I was greeted on my arrival with friendly and informative staff. Someone was always there to help an answer questions. My only complaints are being blasted by the contraption wand of the showers and even when I asked to have a glass instead of a paper cup never got one. Other than that I enjoyed my stay and would certainly stay there again.

Posted by on Oct 15, 2016

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Comment from Hotel Management

Oct 19, 2016 by General Manager Empire Hotel

Thank you for the recent review and the kind warm words with regards to the staff friendliness. We continue to work on the ambience of our rooms to create a more warm and cozy comfortable rooms. We look forward to your future stays and creating lasting memorable experiences. Be well General Manager Empire Hotel

4 out of 5
Great location especially for the Met .Friendly and helpful staff.

Posted by on Oct 11, 2016

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Comment from Hotel Management

Oct 13, 2016 by General Manager

Dear Guest, We are glad you enjoyed your stay at the Empire Hotel. It is truly rewarding to hear that our staff has made a favor impression and a memorable experience. Cheers, General Manager- Empire Hotel

4 out of 5

Centrally located

Pros: easy check in
Cons: rooftop accommodation
Location: central park, time square, rockerfeller center.
Staff was helpful and courteous. Elevators broke down with guest inside. Rooftop pool extremely small, deck also small. Overall good experience centrally located to most tourist locations.

Posted by on Sep 18, 2016

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Comment from Hotel Management

Oct 19, 2016 by Empire General Manager

Thank you for your recent review and your insight for the guest lens...your feedback enables us to grown stronger and provide enhanced guest experience. I hope to see you back at the Empire in the near future. Our Rooftop Bar is re-opening November 1. Sincerely, General Manager Empire Hotel

4 out of 5

Close to a lot of great attractions....

Pros: n/a
Cons: n/a
Location: n/a
Hi: I just finished 5 nights at Empire Hotel which was a terrific stay. It was great for me on 4 levels. Level 1 close to the Subway which line 1 red. The subway was a block away from the hotel. However, the hotel should have a set of instructions for its agents to inform people how to get to JFK and come from JFK because you will have to jump a couple of trains to get here. Same goes for Laguardia. Level 2 it was close to a lot of attractions Lincoln Center, Columbus Circle which has many subway connections, Central Park, Movie theatre, shopping, food, etc. On a 3rd level I was doing the Panasonic Tri in the city where it was convenient to where the start is for the race you only need to hop on the subway for 1 stop uptown where then you walk 2 blocks. Plus there is a bike shop that has bikes for rent/repairs a block away from where you put your bikes for holding for the race. On the fourth level, I had a kids so the hotel was kid friendly in that the restaurant was gracious with kids menus, swimming pool, central park playground with watering hole for kids to get wet on hot summer days.

Posted by on Jul 26, 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. WiFi is free in public spaces. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the family-friendly Empire Hotel. For a fee, parking is available.

  • 426 guestrooms or units
  • 11 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (17.3 km / 10.8 mi)
  • Train station: New York Penn Station (3.2 km / 2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Empire Hotel offers 426 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, and complimentary toiletries. This Manhattan hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Moore Food and Drink - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

One block east, Central Park encompasses 843 acres of meadows, woods, cliffs, ravines, gardens, paths, and lakes. Popular walking and running routes include Central Park Drive (closed to traffic during scheduled hours) and the path around the Jacqueline Kennedy Onassis Reservoir. The Loeb Boathouse, on a picturesque lake, rents rowboats and bicycles. The Wollman Rink offers ice-skating in the winter, the Victorian Gardens Amusement Park during the warmer months, and splendid views of the park and city year-round.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per day
  • Weight limit: 40 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 60 per day
  • Pet fee: USD 25 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.