"Location was great if you are seeing a play ot spending time in time square. We had a little trouble getting there as it was rush hour when we arrived ... " More
City center stay
At this Manhattan hotel, you'll be well placed to visit Broadway and Times Square, both within a 5-minute walk. Rockefeller Center and Central Park are also within half a mile (1 km).
Business services
A 24-hour gym, self parking, and concierge services are featured at this hotel. Business travelers can take advantage of the business center. A coffee shop, a snack bar/deli, and express check-out are also on offer.
Aug 29, 2023 by Customer Service
Raymond, we appreciate all guest feedback, as it helps us improve our services. If you would like to share any details about your experience, we’re here to listen. We hope you give us the opportunity to better serve you in the future.Brendan MoraesManaging Director
Jul 18, 2023 by Customer Service
Hello Orlando,We sincerely regret to read about your recent stay not meeting your expectations. It's dismaying to hear that you encountered issues with cleanliness and the state of the bedding, as these are elements we take very seriously in our efforts to ensure every guest's comfort.Cleanliness is indeed one of the primary cornerstones of a great hotel stay and we regret that we fell short in delivering this for you. We understand the importance of providing immaculately clean rooms and our housekeeping team works tirelessly to uphold high standards. It's quite upsetting to know that this was not reflected during your visit, and for that, we sincerely apologize.In addition, we take note of your concern surrounding the condition of the bedding. We want to assure you that we are dedicated to making sure all our linens are held to a high standard of quality, and are regularly checked and replaced as needed. What you experienced is not indicative of our standard procedure, and we're sorry that it had a negative effect on your stay.Also, regarding your concerns about the discrepancy between what was advertised and what you experienced, we deeply regret any misunderstandings that occurred. We strive to maintain complete transparency and honesty with our guests regarding the features and condition of our rooms, and we're saddened that this wasn't your experience.We take your feedback very seriously, and want you to know, it's integral to us in constantly improving our hotel. We will take immediate measures to look into and address the issues you reported to ensure they are not experienced by future guests. We hope that despite these setbacks, you will consider giving us another opportunity to serve you better in the future, as we remain confident in our ability to provide an enjoyable and satisfying hotel experience.Brendan MoraesManaging Director
Jul 2, 2023 by Customer Service
Mariano, it's unfortunate to read about your recent experience. Our hotel's main goal is to create an environment where our guests feel relaxed and welcomed, and we sincerely apologize this wasn't manifested during your stay.We're sorry to hear about the dissatisfaction with the maintenance and cleanliness of our establishment. We always strive to keep our facilities fresh, clean, and updated, and clearly, we fell short in this particular occasion.Moreover, we regret to know that you found our allocation of amenities to be insufficient. We are constantly working on refining the services we offer to meet our esteemed guests' needs and preferences.Furthermore, it's disconcerting to read about the challenges you faced concerning access to your room, as well as the credit card issue. We understand how stressing such an incident can be, particularly after a long day of travel or activities, and for that, we're profoundly sorry. We're keen on simplifying and facilitating our check-in and check-out procedures to prevent such inconveniences, and evidently, we have to work harder on this aspect.Lastly, we genuinely apologize for the unfavorable interaction you had with the staff during the nighttime. Our commitment to hospitality necessitates respectful and constructive communication with our guests, regardless of the circumstances. Be assured that we'll take your comments as a learning opportunity and will stress the importance of courteous communication to our crew.We deeply regret that this experience has influenced your decision to recommend our hotel. Nevertheless, we appreciate your honesty in providing this review as it's through feedback such as yours that we are able to rectify and work on our shortcomings. We hope for a future chance to welcome you back and demonstrate the true quality standards we strive to provide.Brendan MoraesManaging Director
Jun 23, 2023 by Customer Service
Romelia,Thank you for taking the time to share your feedback on your recent stay. We're sorry to hear that you had a less than satisfactory experience at our hotel. It's disappointing to know that you encountered issues with the cleanliness of your room, as it's one of the aspects we always strive to excel in. Please accept our sincerest apologies for the inconvenience you faced due to the room and bathroom conditions. We understand that online reservations should not impact the quality of the room provided, and we apologize that this was the case during your stay.We also acknowledge your concerns regarding the parking fees. As these are separate charges, we encourage communication with our guests in future bookings to ensure guests are fully aware of any additional costs. We will discuss this internally with our team, as well as relay your feedback to Travelocity, to make the necessary improvements.Please know that your feedback is extremely valuable in helping us understand where we can improve our services. We want to make sure that all our guests, regardless of which booking method they use, have a positive experience at our hotel. We hope you give us the opportunity to restore your faith in our establishment and provide you with a better stay on your next trip to the area.Brendan MoraesManaging Director
There's a coffee shop/cafe on site, as well as a snack bar/deli. There's an onsite business center. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly The Manhattan at Times Square Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.
Available in all rooms: High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge)
The Manhattan at Times Square Hotel offers 685 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 12:30 PM.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.