"Location was great if you are seeing a play ot spending time in time square. We had a little trouble getting there as it was rush hour when we arrived
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At this Manhattan hotel, you'll be well placed to visit Broadway and Times Square, both within a 5-minute walk. Rockefeller Center and Central Park are also within half a mile (1 km).
Business services
A 24-hour gym, self parking, and concierge services are featured at this hotel. Business travelers can take advantage of the business center. A coffee shop, a snack bar/deli, and express check-out are also on offer.
The Manhattan at Times Square Hotel ratings based on 36 Verified Reviews
Review Summary
2.9
out of 5
3.0 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for The Manhattan at Times Square Hotel
Everyone (11)Couples (11)Family (8)
2 out of 5
Posted by Raymond on Aug 9, 2023
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Comment from Hotel Management
Aug 29, 2023
by Customer Service
Raymond, we appreciate all guest feedback, as it helps us improve our services. If you would like to share any details about your experience, we’re here to listen. We hope you give us the opportunity to better serve you in the future.Brendan MoraesManaging Director
2 out of 5
Room was dirty, bedding was in bad condition, room was not what they advertised by far ..
Posted by ORLANDO, from LAJAS on Jul 17, 2023
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Comment from Hotel Management
Jul 18, 2023
by Customer Service
Hello Orlando,We sincerely regret to read about your recent stay not meeting your expectations. It's dismaying to hear that you encountered issues with cleanliness and the state of the bedding, as these are elements we take very seriously in our efforts to ensure every guest's comfort.Cleanliness is indeed one of the primary cornerstones of a great hotel stay and we regret that we fell short in delivering this for you. We understand the importance of providing immaculately clean rooms and our housekeeping team works tirelessly to uphold high standards. It's quite upsetting to know that this was not reflected during your visit, and for that, we sincerely apologize.In addition, we take note of your concern surrounding the condition of the bedding. We want to assure you that we are dedicated to making sure all our linens are held to a high standard of quality, and are regularly checked and replaced as needed. What you experienced is not indicative of our standard procedure, and we're sorry that it had a negative effect on your stay.Also, regarding your concerns about the discrepancy between what was advertised and what you experienced, we deeply regret any misunderstandings that occurred. We strive to maintain complete transparency and honesty with our guests regarding the features and condition of our rooms, and we're saddened that this wasn't your experience.We take your feedback very seriously, and want you to know, it's integral to us in constantly improving our hotel. We will take immediate measures to look into and address the issues you reported to ensure they are not experienced by future guests. We hope that despite these setbacks, you will consider giving us another opportunity to serve you better in the future, as we remain confident in our ability to provide an enjoyable and satisfying hotel experience.Brendan MoraesManaging Director
1 out of 5
The hotel has not been well maintained for years. I had the opportunity to visit it in 2014 and the truth is that I see that it has completely deteriorated. Lack of paint, dirty, stale smelling carpet, mites, a real disaster. Regardless of this issue, the worst of all was the treatment by the night staff, on 06/29/23 they did not allow me to enter my room, I was unable to enter my room for more than 2 hours, which it was paid in advance. They claimed a problem with the credit card, but in a very rude way they invited me to safely go to the room to collect my things and go to another hotel. (luckily travelocity staff was able to intervene with the hotel and solve the problem) I do not recommend this hotel to anyone, both for its building condition, lack of amenities, and above all for the lack of respect and dislocation of its staff.
Posted by MARIANO on Jul 1, 2023
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Comment from Hotel Management
Jul 2, 2023
by Customer Service
Mariano, it's unfortunate to read about your recent experience. Our hotel's main goal is to create an environment where our guests feel relaxed and welcomed, and we sincerely apologize this wasn't manifested during your stay.We're sorry to hear about the dissatisfaction with the maintenance and cleanliness of our establishment. We always strive to keep our facilities fresh, clean, and updated, and clearly, we fell short in this particular occasion.Moreover, we regret to know that you found our allocation of amenities to be insufficient. We are constantly working on refining the services we offer to meet our esteemed guests' needs and preferences.Furthermore, it's disconcerting to read about the challenges you faced concerning access to your room, as well as the credit card issue. We understand how stressing such an incident can be, particularly after a long day of travel or activities, and for that, we're profoundly sorry. We're keen on simplifying and facilitating our check-in and check-out procedures to prevent such inconveniences, and evidently, we have to work harder on this aspect.Lastly, we genuinely apologize for the unfavorable interaction you had with the staff during the nighttime. Our commitment to hospitality necessitates respectful and constructive communication with our guests, regardless of the circumstances. Be assured that we'll take your comments as a learning opportunity and will stress the importance of courteous communication to our crew.We deeply regret that this experience has influenced your decision to recommend our hotel. Nevertheless, we appreciate your honesty in providing this review as it's through feedback such as yours that we are able to rectify and work on our shortcomings. We hope for a future chance to welcome you back and demonstrate the true quality standards we strive to provide.Brendan MoraesManaging Director
1 out of 5
Unique was that it is downtown Manhettan,but no excuse to have the hotel room so dirty. The room was not cleaned and towels were not replaced. It seems the rooms allred to Travelocity are the ugliest with no services. The shower stank like the shower curtain was not laundered in ages it smells awful. Just because people use the travel online reservations doesn't mean that we deserve the most awful rooms. I will not use our recommend rnlinerrreservations. Also Travelocity did not mention abutting about parking that was a while big separate bill.
Posted by Romelia on Jun 23, 2023
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Comment from Hotel Management
Jun 23, 2023
by Customer Service
Romelia,Thank you for taking the time to share your feedback on your recent stay. We're sorry to hear that you had a less than satisfactory experience at our hotel. It's disappointing to know that you encountered issues with the cleanliness of your room, as it's one of the aspects we always strive to excel in. Please accept our sincerest apologies for the inconvenience you faced due to the room and bathroom conditions. We understand that online reservations should not impact the quality of the room provided, and we apologize that this was the case during your stay.We also acknowledge your concerns regarding the parking fees. As these are separate charges, we encourage communication with our guests in future bookings to ensure guests are fully aware of any additional costs. We will discuss this internally with our team, as well as relay your feedback to Travelocity, to make the necessary improvements.Please know that your feedback is extremely valuable in helping us understand where we can improve our services. We want to make sure that all our guests, regardless of which booking method they use, have a positive experience at our hotel. We hope you give us the opportunity to restore your faith in our establishment and provide you with a better stay on your next trip to the area.Brendan MoraesManaging Director
1 out of 5
We had to switch rooms because the first room that they put us in had mold on the walls in the bathroom. The room smelled moldy and the air conditioner did not work. The second room was better; however, the wallpaper was peeling off the wall in some places in the room.
Posted by Emanuel on May 29, 2023
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5 out of 5
Location was great if you are seeing a play ot spending time in time square. We had a little trouble getting there as it was rush hour when we arrived and thenparking rates at the gargar seemed very expensive and were not included.
Posted by Amy on May 15, 2023
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4 out of 5
Perfect location to access theaters, restaurants, 5th Avenue, Times Square, Central Park, Rockefeller Center. Fairly priced.
Posted by Judith on Apr 8, 2023
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5 out of 5
Good
Posted by Anthony J, from NIAGARA FALLS on Mar 31, 2023
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3 out of 5
Check in/out was very slow. Elevators were slow. Room wasn’t very clean. Beds were old and yellowed. Water pressure was excellent. Location excellent.
Posted by Jerry on Mar 10, 2023
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2 out of 5
Very centric. Great location. Friendly staff. Regarding the property conditions and room conditions, you get what you pay for. AC does not work properly, too hot. Bathtub horrible, I felt a big bubble of water in the bathtub floor, I felt it was about to explode and burst contaminated water all over. Humidity like mold. Elevators feel like they are about to fall down, they shake like a swing. Scary. Thus hotel needs serious renovations.
There's a coffee shop/cafe on site, as well as a snack bar/deli. There's an onsite business center. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly The Manhattan at Times Square Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.
685 guestrooms or units
22 levels
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Coffee shop
Family Friendly Amenities
Free WiFi
Soundproofed rooms
Snack bar/deli
Refrigerator (on request)
Microwave (on request)
Internet
Available in all rooms:
High-speed internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Grand Central - 42 St. Station (1.8 km / 1.1 mi)
Metro station: 7 Av. Station (E 53rd St.) (0.1 km / 0.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
The Manhattan at Times Square Hotel offers 685 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.
Pillowtop beds
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Refrigerator available
Microwave available
Coffee maker
Luxury bedding
Bathtub or shower
Housekeeping (daily)
Weekday newspapers (free)
International calls (free)
Long distance calls (free)
Local calls (free)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Travel crib
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 12:30 PM.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Rock climbing nearby
Bicycle rentals nearby
Hiking/biking trails nearby
Boat tours nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 30 per night.
Pet Policy
Pets: USD 150 per pet, per day
Only dogs and cats are allowed
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SafeStay (AHLA - USA)
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 12
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Children stay free
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50 per night
Resort fee: USD 40.16 per accommodation, per night
The resort fee includes:
Additional inclusions
Business center/computer access
Fitness center access
Internet access
Phone calls
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately USD 15 for adults and USD 15 for children
Self parking fee: USD 72 per day
Pet fee: USD 150 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Refrigerator fee: USD 25 per stay
In-room microwave fee: USD 25 per stay
Rollaway bed fee: USD 30 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Manhattan Hotel
Manhattan Times Square
Manhattan Times Square Hotel
The Manhattan At Times Square
The Manhattan at Times Square Hotel Hotel
The Manhattan at Times Square Hotel New York
The Manhattan at Times Square Hotel Hotel New York
You should know
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions
The Manhattan at Times Square Hotel is 2.6 mi (15-min drive) away from the New York, NY (NYS-Skyports Seaplane Base) airport, the closest popular airport to the property.
Airport shuttle services are not available at The Manhattan at Times Square Hotel.
Free breakfast isn't provided at The Manhattan at Times Square Hotel, but continental breakfast is offered for a fee of USD 15 for adults and USD 15 for children. It's available every day from 6:00 AM to 12:30 PM.
No, there is no casino at this hotel, but Resorts World Casino (22-min drive) is nearby.
Check-in is from 4:00 PM - midnight. A fee applies for early check-in.
Free parking is not available at this hotel. Self parking is available for USD 72 per day.
The Manhattan at Times Square Hotel does not have a pool.
There are no spa services available at this hotel.
The Manhattan at Times Square Hotel is 3.6 mi away from New York.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
