The staff was wonderful!; the hotel is in a prime location right in the middle of Times Square, so you couldn't ask for more. Our double room was a good size, with comfortable bed, but the room walls are thin, and if you have a noisy neighbor, as we did, it's a bit of a nuisance. I understand it's an old building, but there are minor things that can be done to make sure the property doesn't look run-down, for instance, the bathroom had peeling paint on the ceiling and mold stains on the bathtub walls, and that could have been fixed easily. Breakfast consists of a kiosk with limited options, where you order through a window. Still, I would stay at the Manhattan again, only not include the breakfast package.