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4.2 out of 5

"My experience began with meeting a smiling face that belonged to a front counter helper named James. James was assisting customers with their luggage ... " More

By a verified traveler on Fri 19 Jan 2018

Hotel Description

3.5-star aparthotel near Madison Square Garden, connected to the convention center

City center stay

At this Midtown aparthotel, you'll be well placed to visit Madison Square Garden and Times Square, both within a 5-minute walk. Bryant Park and Macy's are also within half a mile (1 km).

Free breakfast

This aparthotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free Internet in public areas. There's a fitness center on site, and a 24-hour front desk and a convenience store are also provided.

Free Internet, kitchenettes

The 411 apartments feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, free wired Internet, and LCD TVs with cable channels.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$114* Per night/room Oct 27 - Oct 28

Junior Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Element New York Times Square West ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Element New York Times Square West

Everyone (11) Couples (3)
4 out of 5

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 26, 2019 by General Manager

Dear Guest, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Element New York Times Square West. Best Regards, Mark Kulekci, General Manager

5 out of 5
Great room! full kitchen, great for long stays. The breakfast and happy hour that are included are very nice and varied

Posted by , from Puerto Rico on Apr 24, 2019

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Comment from Hotel Management

Apr 24, 2019 by Mike Cullim - Director of Front Office

Thank you for the great review! We look forward to seeing you on your next trip to NYC!

3 out of 5
The rooms were updated and clean. The staff was very nice. The lobby furniture was very tired and stained - It was clear the renovations didn’t get that far. The biggest challenge was they were three small elevators and one of those was out of order. There was always a wait to get on the elevator in fact there was a line in the lobby a few times. The additional area for food was very cold and drafty.

Posted by , from Indianapolis on Feb 14, 2019

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Comment from Hotel Management

Feb 15, 2019 by Assistant General Manager

Dear Kim, thank you for being our guest and for letting us know you had an overall nice time with us. However, we are sorry for the inconvenience caused due to the elevators and breakfast area. We certainly understand your frustration; we want to assure you that we are aware this is an issue and we are working on a solution. We hope to see you back soon. Best Regards, Lynn Woods, Assistant General Manager

5 out of 5
Nice hotel good location. Great price. Would stay here again.

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 2, 2019 by Assistant General Manager

Dear Guest, thank you for the great review of Element New York Times Square West. We are thrilled that we could exceed your expectations at an excellent price. We look forward to having you stay with us again the next time you visit our famous city. Best Regards, Lynn Woods, Assistant General Manager

5 out of 5

Great location, great staff, great hotel!

Pros: Location.
Cons: Heaters should be checked more often.
Location: Located just down the road from Penn Station, the Javits Center and Times Square - everything of Midtown is within walking distance.
My experience began with meeting a smiling face that belonged to a front counter helper named James. James was assisting customers with their luggage and directing the masses of people coming in to seats where they could unwind for a moment from the devastating cold outside as they checked in to the Element. Check-in was smooth and quick. We were hours early, so James took our luggage for us so that we could leave and explore New York City until our rooms became available. Upon returning, our rooms were ready and we ascended to see our quarters. My co-workers room was the same as mine, however, her heater was working while mine had some sort of glitch. Though it was FREEZING outside, I didn't mind the room being a crisp 66 degrees - its the setting I normally have at a hotel - so, I didn't complain and by the last night by some miracle, the heater suddenly started working and made the room super toasty. Despite that, the hotel was awesome. The staff were very friendly. The morning continental breakfast was standard. The location made it prime to walk to Times Square or find food fast or attend the conference we were there for at the Javits Center by Uber, bus or walking. I highly recommend it for anyone that hasn't stayed in Manhattan before.

Posted by , from Florida on Jan 19, 2018

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2 out of 5

Disappointingly Small

Pros: Location and the international clientele.
Cons: Honesty about the standard room size.
Let me start with the positive. Since we were going to the theater, the hotel's location could not have been better. We were also entering The Holland Tunnel within 5 minutes of exiting the parking garage. The room was very clean and the bed was comfortable and we are both fussy about the bed. The bathroom was nice and recently updated. The major disappointment was the room size. On the hotel's website, it states the standard room is 315 sg ft. The room was maybe 180. It was difficult for us to navigate around the bed. I contacted the front desk and they said I got the room I paid for. I mentioned the huge discrepency between the web site description and the reality of it. They did not try to defend it and just kept saying I got the room I paid for. In retrospect, I should have called Travelocity immediately. When Travelocity contacted them the hotel staff said I had a kitchenette as if this was a separate room. The small kitchen facility was part of the 150-180 sq ft. The hotel has 3 small elevators and 40 floors. At peak times it may take you 10 minutes to get an elevator up or down. We were on the 5th floor and chose to take the steps down most times. But this is NY and all buildings are tall. The breakfast was decent and at peak hours quite crowded. Each room has a tray to bring it back to your room however the room is so small, it makes eating here tenuous. They did keep items replenished at all times. The lobby is very small and very crowded most of the time.

Posted by on Oct 15, 2017

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3 out of 5

Has potential

WHAT WAS GOOD- 1- Good location close to time square and subway. 2- The room was cute and clean with a good view from 36th floor. The small kitchen was convenient. 3- The breakfast had a good variety of foods, healthy options, and plenty of food (which is saying a lot given the hords of people going through every morning). 4- The staff was friendly and helpful (if obviously overworked) even going out of their way to grab us some breakfast items from the back when we arrived after the closing time due to circumstances I will mention later. WHAT WAS WRONG- 1- This was one of the most crowded hotels I've ever been in. There were lines to check in, lines for the elevator, lines for breakfast, lines, lines, lines. 2- One of the only 3 elevators was broken. It was IMPOSSIBLE to get an elevator to breakfast in the morning. I walked down 36 flights of stairs the first day. Almost Missed breakfast the next day (I mentioned above that a helpful staff member saved me.) Then figured out that if we sent our teenage son down about 10 floors he could catch an elevator on the way up and push our floor button to pick us up. Even that usually took 30 minutes to get downstairs. 3- Although the breakfast was good, it was so crowded there was rarely anywhere to sit (and there was No WAY we were going back up to room to eat and brave the elevator situation again!) We never got coffee supplies in our room to, at least, make coffee in our room. ASK ABOUT ELEVATORS before staying here!

Posted by , from Modeato, CA on Sep 11, 2017

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4 out of 5

So conveniently located

4th stay at the Element. Only complaint is the hand-held shower getting water all over the bathroom floor. Which was, I will add, very clean.

Posted by on Jan 23, 2017

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4 out of 5

Great place, great staff!

Wonderful hotel, loved the kitchen, big shower, beds and the staff were all helpful, cheerful and kind!!!

Posted by , from Lincoln, NE on Jul 19, 2016

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4 out of 5

Great lovation

Nice hotel with a great location. Only problem we had was that breakfast was really crowded. The food was delicious and we liked that it was complimentary.

Posted by on Jan 25, 2016

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About the Element New York Times Square West

Location 311 West 39th Street, New York, NY 10018

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily, and guests can also enjoy a free manager's reception. There are 2 meeting rooms available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Element New York Times Square West. Parking is available for a fee. This 3.5-star New York aparthotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Built in 2010
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


Self parking (surcharge)


  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.8 km / 17.3 mi)
  • Train station: New York Penn Station (1.3 km / 0.8 mi)
  • Metro station: 34 St. - Penn Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Element New York Times Square West offers 411 air-conditioned accommodations with DVD players and safes. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3.5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Separate bedroom
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. The aparthotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Weight limit: 50 lbs


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Minimum guest age is 21


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Element Aparthotel New York Times Square West
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City
  • Element New York Times Square West Aparthotel
  • Element Times Square West Aparthotel
  • Element Times Square West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.