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31 Street Broadway Hotel

2-star property
38 West 31st Street, New York, NY 1-855-201-7819
3.1 out of 5
See all 9 travelocity Reviews

"Only thing really; and might be because covid....had a coffee maker in the cupboard, but no coffee. Store on every corner, just my son asleep...had to ... " More

By a verified traveler on Tue 12 Oct 2021

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Hotel Description

New York aparthotel in Midtown area

In New York

At this Midtown aparthotel, you'll be within a 5-minute walk of 5th Avenue and Herald Square. Empire State Building and Macy's are also within half a mile (1 km).

Renovated in 2017

This aparthotel features WiFi in public areas, luggage storage, and laundry facilities. Staff at the 24-hour front desk can provide around-the-clock assistance.

Kitchenettes, WiFi

The 28 apartments feature well-equipped kitchenettes with refrigerators and microwaves, as well as washers/dryers and flat-screen TVs with cable channels. Other amenities include WiFi, room service, and free toiletries. Housekeeping is available once per stay.

Private Apartment, Common Bathroom (512)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 4 Max
$30* Per night/room Oct 19 - Oct 20

Studio, Private Bathroom (311)

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Private Comfort Apartment, Kitchenette, common Bathroom (526)

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 3 Max

Studio, Private bathroom (235)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Studio, Private Bathroom (408)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Private Apartment, common Bathroom (615)

Bed Count room.options.bedSize.BunkBed Maximum Occupancy 6 Max

31 Street Broadway Hotel ratings based on 9 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for 31 Street Broadway Hotel

Everyone (5) Family (3)
5 out of 5
Only thing really; and might be because covid....had a coffee maker in the cupboard, but no coffee. Store on every corner, just my son asleep...had to wait for him to wake. And looking out the window, was a Korean store anyways I think?

Posted by on Oct 12, 2021

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2 out of 5
The room is small and no bathroom. The location is good. It was under remodeling. Won’t stay there anymore.

Posted by , from San jose on Feb 14, 2020

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Comment from Hotel Management

Mar 17, 2020 by THE GRAND NYC

Dear guest, Thank you for staying with us. Kind regards

4 out of 5
The room was clean and comfortable. Close to everything. Great location. It was noisy at night, could hear everything from the hall and upstairs. The heater was noisy too. Like Freddy Kruger was trying to get out of the boiler room. Overall it was a great stay.

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 18, 2019 by Marlin

Greetings, Thank you for choosing to stay with us at The Grand NYC, We apologize for any inconvenience that you experienced. We will have someone check our heating system in the rooms to make sure our guests are content.We appreciate any feedback we can get to improve our apartments for our guests. Please consider us again for any future New York City trips. Best Regards, THE GRAND NYC

3 out of 5

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 8, 2019 by THE GRAND NYC

Dear guest, Thank you for staying with us and we are trying our best to improve our accommodation every day to provide a better and more joyful stay for our guests. Kind regards

4 out of 5
It was extremely convenient as far as location is concerned. Literally everything was within 10 mins walking distance. The room was very small but i only stayed in the room to sleep and get dressed so i didn't mind. The bathroom is advertised as shared, but it's not really explained well. So the bathroom is separate from the room. You have to walk to it. There are two shower stalls, and two toilet stalls. You share with the floor. But it wasn't that bad. I would stay there again.

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 17, 2019 by Management

Dear guest, Thank you for staying with us and we are looking forward to see you again. Kind Regards

4 out of 5
Room bigger than expected, quiet , good location easy to get to by public transportation and felt safe as a solo female traveler. No mirror in bathroom or my room. No sign on building, apparently its a multi use bldg. No pamphlets or maps for tourists. Front desk mediocre. For the price its a good deal.

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by THE GRAND NYC

Dear guest, Thank you for staying with us and your comments. Regards THE GRAND NYC

4 out of 5
Just the sharing of the bathroom and shower but now i know for next time

Posted by on Mar 20, 2019

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Comment from Hotel Management

Mar 20, 2019 by Management

Dear guest, Thank you for staying with us and looking forward to see you again. Have a pleasant day. Kind Regards

1 out of 5

Ghastly, don't ever stay here!

Pros: The elevator worked ok.
Cons: It shouldn't be listed as a hotel. It shouldn't be on Travelocity. If that can't happen than they should change the deceptive picture.
Location: I guess the location is ok. Close to Penn Station, Greeley Square, etc. But I can't stress enough that this is a dirty, dirty and disgusting place.
It's my own fault as I didn't read the full description. SHARED BATHROOMS! Don't go by the picture given as that IS NOT THE "HOTEL", it's next door. Ok so my husband and I got to the "hotel", there was no front desk. Only a security guard sitting on a stool. He gave us an envelope with a code and room number. When we got to the door of our room, a little square thing held the key. The lobby was actually kind of nice, a lot of people making use of it. Anyway we got up to our room. 2 double beds that were ok. The kitchenette did not have a coffee maker. The "wide screen TV" was about 12", only one bed could see it. Maybe 7 channels in all. The light is a ceiling fluorescent, no other lights in the room. We had to buy a small lamp to use. No Wi-Fi in the rooms only in the lobby. Now I know why it was being used. We had to side-step between the beds and the wall to get around the room. The hallways were completely dirty and dank. The very worst part was the SHARED BATHROOMS. It could have been ok but no. I can't describe the disgustingness of the women's room. I didn't take pictures of it unfortunately. Dark and flooded. Dirty and gross. Just unbelievable. I've never been so happy to get home to my bathroom. Hardly any of the staff spoke English. The other people who lived there were very nice, but they lived there. All in all it was a horrible experience and if I didn't already pay (no cancelations) I would have left. But I don't have a lot of money and couldn't afford it

Posted by , from Ellenville, NY on Jan 23, 2018

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Comment from Hotel Management

Jan 25, 2018 by E.S.

Dear Guest, We are so sorry that you were not completely satisfied with your reservation, how ever we are trying our best to improve our property in every aspect and be able to provide a better, more comfortable and joyful for our guests. Kind Regards

1 out of 5

Failure to disclose

Travelocity failed to uncover the fact there was no restroom in the room. In addition, travelocity failed to disclosed there was no restroom on the entire floor!. Contacted Travelocity upon checkin with no resolution, uncovered the fact this hotel was under investigation for advertising rooms without meeting NYC building permits (google search) and 2 weeks later Travelocity has failed to respond. Thankful for VISA merchant protection on this terrible transaction

Posted by , from Asheville NC on Jan 10, 2018

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Comment from Hotel Management

Jan 17, 2018 by THE GRAND NYC

Dear Guest, We are so sorry that you were not completely satisfied with your reservation, We do our best to improve every aspect in our accommodation. Kind Regards

About the 31 Street Broadway Hotel

Location 38 West 31st Street, New York, NY 10001

Property Features

31 Street Broadway Hotel offers its guests laundry facilities, room service (during limited hours), and a television in a common area. Public spaces have WiFi for a fee. A complete renovation of 31 Street Broadway Hotel was completed in January 2017. This New York aparthotel is smoke free.

  • 28 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Transport

  • Train station: New York W 32nd St. Station (0.2 km / 0.1 mi)
  • Metro station: 28 St. Station (Broadway) (0.3 km / 0.2 mi)

Room Amenities

31 Street Broadway Hotel offers 28 air-conditioned accommodations with washers/dryers and complimentary toiletries. Kitchenettes offer refrigerators and microwaves. In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with cable channels. Housekeeping is provided once per stay.

  • In-room kitchenette
  • Washer and dryer
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Housekeeping (once per stay)
  • Toiletries (free)
  • Air conditioning

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 17

Special check-in instructions:

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 110 at check-out.

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 110 at check-out.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets welcome with a deposit of USD 35 per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, Discover, and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.5 per accommodation, per night
  • Service fee: USD 119 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 5 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 5 per day (rates may vary)
  • Pet deposit: USD 35 per stay
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand NYC Apartment New York
  • Grand NYC Apartment
  • Grand NYC New York
  • Grand NYC
  • The Grand NYC
  • 1234 Broadway Avenue
  • 31 Street Broadway New York
  • 31 Street Broadway Hotel New York
  • 31 Street Broadway Hotel Aparthotel
  • 31 Street Broadway Hotel Aparthotel New York
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.