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4.4 out of 5

"Chic NYC hotel. Great entertainment in lobby nightly. Great bar and lounge area. " More

By a verified traveler on Tue 15 Oct 2019

Hotel Description

4-star hotel near 5th Avenue

Heart of New York

Within a 10-minute walk of this Midtown hotel, you'll find 5th Avenue and Empire State Building. Macy's and Madison Square Garden are also within half a mile (1 km).

Business services

This hotel features 2 coffee shops/cafés and a 24-hour fitness center. Traveling for business? Take advantage of the free WiFi in public areas, express check-out, and conference space. Enjoy a meal from the restaurant and relax with a drink at one of the 2 bars/lounges.

Free WiFi, MP3 docks

The 280 individually decorated guestrooms offer free WiFi and MP3 docks. Other amenities include 24-hour room service, refrigerators, and LCD TVs with cable channels.

Small Room One Full Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$145* Per night/room Oct 18 - Oct 19

Bunk Bed Room 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Medium Room One Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Medium King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Loft Suite One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Ace Hotel New York ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ace Hotel New York

Everyone (8) Family (1)
4 out of 5

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 28, 2019 by Kodie + Front Desk Team

Hi! Thanks for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions or need assistance with anything. Our team is here 24/7 for anything you may need. Cheers!

5 out of 5
Chic NYC hotel. Great entertainment in lobby nightly. Great bar and lounge area.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Kodie + Front Desk Team

Hi! Thanks so much for your feedback, we really appreciate it. We're so glad you enjoyed the hotel and we were happy to have you. Please don't hesitate to reach out if you have any other questions. Cheers and we hope to see you back again soon!

5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Kodie + Front Desk Team

Hi! Thanks for the feedback, we really appreciate it. We're so glad you enjoyed the hotel. Please let us know if you need anything else and we hope to see you back again soon. Cheers!

5 out of 5

Posted by on May 3, 2019

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Comment from Hotel Management

May 15, 2019 by Christopher C.

Hi there! Thanks for the awesome feedback. Hope to see you again sometime soon. All the best, Christopher C. Front Office Team

5 out of 5

Posted by on Mar 2, 2019

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Comment from Hotel Management

Apr 3, 2019 by Christopher C.

Hey there! Thanks for the feedback. We're glad you enjoyed your stay. Looking forward to seeing you again! All the best, Christopher C. Front Office Team

5 out of 5
Great location and staff was very responsive to all requests. I enjoyed my morning coffee and pastry from the Stumptown coffee shop located in the hotel. It was great to start my day with the paper and coffee in the very welcoming hotel lobby. Room was great and certainly big enough for two people to share as both my son and I are over 6'2". All in all a great experience and well priced!

Posted by on Nov 27, 2018

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Comment from Hotel Management

Nov 27, 2018 by Andy Plants

Thank you very much for taking sometime out to give us your feedback. We are super happy to hear how your experience was here at ACE NY. Hope to see you again sooner than later.

5 out of 5
Excellent place to stay in an excellent location. No more than a few streets walk to three different subway lines and a short walk to Penn Sta if you fly into EWR and take the train to Manhattan (very cheap and convenient way to get back and forth from the airport). Excellent restaurants on the ground floor, lively lobby area no pretense. And did I mention the location. Yes, excellent location for getting around Manhattan.

Posted by , from Here on Oct 2, 2018

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Comment from Hotel Management

Oct 3, 2018 by Alex P.

Hello Matthew! Thank you for the lovely review! We're glad to hear that you enjoyed your room. We hope to see you again very soon! Best, Alex + Ace

1 out of 5

Wrong Room

Pros: The Lobby
Cons: Customer Service
Location: The location is not that great. Not much to do in the immediate area.
Upon arrival the room is not the one that appeared on the website. I immediately called the front desk. I was told that since I booked via Travelocity I would have to take it up with them. I called Travelocity and they contacted the Hotel. To no avail the customer was wrong here. I am disgusted. The TV also did not work. I called the front desk and they said someone would be up to fix it. It never happened.

Posted by , from New York on Mar 6, 2017

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Comment from Hotel Management

Mar 12, 2017 by Matt W.

Hi Micky, We want to offer our sincerest apologies regarding your stay. To hear that your experience was affected negatively because of a lack of customer service is deeply disappointing. Our guest service is what we try to pride ourselves on, and never for it to be our weakness. We would love to make it up to you. If you were to stay with us again, we would be so appreciative if we could speak with you directly. That way, we could get you set up with a room of your preference. We'd also like to do something special for you that could make your stay stand out in a positive way. Enjoy your week, Micky, and we hope to see you again soon. xoxo-Matt and the Staff of Ace Hotel New York

5 out of 5
Location: In a heart of Midtown. Couple blocks from Empire State Building. Great bar/restaurant near by 230 Fifth on a 21st floor. A minute from subway, too.
Excellent place. Staff gets out of their way to accommodate guests. For my birthday I was sent a bottle champagne to my room. Loved it.

Posted by , from Ohio on Feb 10, 2017

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Comment from Hotel Management

Feb 17, 2017 by Matt W.

Hey Tomasz - I love your review! Thanks for giving a shout out to our front desk team and I'm glad you enjoyed the bubbly. Come back and see us again soon. xoxo - Matt and the Staff of Ace Hotel New York.

Renovations + Closures

This property is closed from April 9 2020 to October 5 2020 (dates subject to change).

Property Features

There's a restaurant on site, along with 2 coffee shops/cafés. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Ace Hotel New York. The hotel can provide concierge services and wedding services. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 280 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • 2 coffee shops
  • Dining venue
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: John F. Kennedy Intl. Airport (JFK) (28 km / 17.4 mi)
  • Train station: New York W 32nd St. Station (0.4 km / 0.3 mi)
  • Metro station: 28 St. Station (Broadway) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ace Hotel New York offers 280 accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 10:00 AM.

The Breslin - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 50.00 per person (approximately)
  • Self parking fee: USD 65.00 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace Hotel
  • Ace Hotel New York
  • Ace New York
  • New York Ace Hotel
  • Ace Hotel New York City
  • Ace Hotel New York City
  • Ace Hotel New York Hotel
  • Ace Hotel New York New York
  • Ace Hotel New York Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.