For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Ace Hotel New York puts you in the heart of Manhattan, within just a 10-minute stroll of popular attractions like Macy's and Empire State Building. Highlights at this hotel include 2 restaurants, 3 bars/lounges, and a 24-hour fitness center.
All 280 individually decorated rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, MP3 docks, and safes. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. Hair dryers, phones, and irons/ironing boards are also available.
Ace Hotel New York ratings based on 21 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
1 out of 5
Wrong Room
Pros:The Lobby
Cons:Customer Service
Location:The location is not that great. Not much to do in the immediate area.
Upon arrival the room is not the one that appeared on the website. I immediately called the front desk. I was told that since I booked via Travelocity I would have to take it up with them.
I called Travelocity and they contacted the Hotel. To no avail the customer was wrong here. I am disgusted.
The TV also did not work. I called the front desk and they said someone would be up to fix it. It never happened.
Posted by Micky, from New York on Mar 6, 2017
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Comment from Hotel Management
Mar 12, 2017
by Matt W.
Hi Micky,
We want to offer our sincerest apologies regarding your stay. To hear that your experience was affected negatively because of a lack of customer service is deeply disappointing. Our guest service is what we try to pride ourselves on, and never for it to be our weakness.
We would love to make it up to you. If you were to stay with us again, we would be so appreciative if we could speak with you directly. That way, we could get you set up with a room of your preference. We'd also like to do something special for you that could make your stay stand out in a positive way. Enjoy your week, Micky, and we hope to see you again soon. xoxo-Matt and the Staff of Ace Hotel New York
5 out of 5
Location:In a heart of Midtown. Couple blocks from Empire State Building. Great bar/restaurant near by 230 Fifth on a 21st floor. A minute from subway, too.
Excellent place. Staff gets out of their way to accommodate guests. For my birthday I was sent a bottle champagne to my room. Loved it.
Posted by Tomasz, from Ohio on Feb 10, 2017
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Comment from Hotel Management
Feb 17, 2017
by Matt W.
Hey Tomasz - I love your review! Thanks for giving a shout out to our front desk team and I'm glad you enjoyed the bubbly. Come back and see us again soon. xoxo - Matt and the Staff of Ace Hotel New York.
2 out of 5
Not what I expected.
Pros:Central location.
Cons:Perpetual lobby crowd and noise may be a bonus for some, but if you're looking for a quiet place to hang out this is not the hotel for you.
Location:Pretty centrally located.
Lobby was always disappointingly loud and very crowded. Bathrooms very small—barely room to turn around in shower. Desk staff suggested a bigger, upgraded room at check-in. When I checked the online receipt, I was charged double what I was quoted, plus occupancy and sales tax, adding over $200 to a 3-night stay. This, after I'd already paid in full through Travelocity. Despite a few email exchanges, I have yet to resolve the issue.
Posted by a verified traveler on Dec 28, 2015
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Comment from Hotel Management
Jan 1, 2016
by Lisa
Hello
Thank you for your feedback. We were sorry to read your experience was not what you expected.
As we are unable to reach you based on your anonymous review, we hope you will reach out to us to resolve your billing issues. Our sincerest apology for your frustration.
Warm regards,
The Staff of Ace Hotel New York
5 out of 5
Amazing hotel close to subways and Empire State Bu
The Ace hotel is a great hotel with friendly staff, great decor and stumps coffee right downstairs! I will never stay anywhere else in NYC!
Posted by a verified traveler on Dec 22, 2015
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Comment from Hotel Management
Dec 23, 2015
by Lisa
"I will never stay anywhere else in NYC!"
We could not wish for a greater compliment. Thank you for your lovely feedback. We were so happy to read you enjoyed your stay.
See you soon,
Your Friends at Ace Hotel New York
3 out of 5
Bizarre decor and no soap
Pros:Great location and view of a 19th Century mansion across the street.
Cons:The toiletry situation. The bathroom has no storage space. The tissue dispenser is made of cloth and all the tissues are in one lump.
Location:Convenient to Broadway and Park and Fifth Avenues. The immediate neighborhood is downscale.
Since I came in to NYC to attend a reception on 29th Street, Ace Hotel was ideally located. It has a downscale, retro aesthetic that would be perfect if you are a young Raymond Chandler spending down a million dollar advance. You get a desk that is perfect for writing about a murder that takes place in Lower Manhattan, the victim being a character based on Humphrey Bogart or Lauren Becall. Inspiration will be enhanced by the steel doors, garish black and white ALL CAPS notices everywhere and no pen, just a pencil and a complementary sharpener.
At the rate charged, I do expect some basics, such as at least one small bar of soap. You get a large bottle each of shampoo, conditioner, and body wash, the last of which smells like hand sanitizer. If you want to use your own toiletries, tough luck, because the only place to put them is the bath tub.
Posted by Larry, from Central Pa. on Aug 2, 2015
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Comment from Hotel Management
Aug 6, 2015
by Lisa
Hi,
Thank you for your visit. Your feedback is creatively written and we thoroughly enjoyed reading it!
Our rooms contain Pearl + Detox Soaps. They are lovingly handcrafted in small batches in Portland, Oregon, exclusively for Ace. Please accept our apologies for one not being in your room. In the future, please feel free to let us know if you need anything. We are here to assist in any way we can. Our rooms have unique layouts and we would be happy to show you a room with some more bathroom space.
Be well,
Your Friends at Ace Hotel New York
4 out of 5
Nice rooms, great Coffee!
Rooms were nice, location was perfect for my work trip, coffee shop downstairs was great!
Posted by mikedd, from Boulder, CO on May 16, 2013
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4 out of 5
Hotel is nice, hip
Pros:Close restaurants, Free Internet
The room was awesome. We (my girlfriend and I) stayed in one of their smaller rooms, but it was well furnished and the bathroom was clean and very nice. The bed wasn't extremely comfortable, kind of firm and too short for me (I'm 6'4''), but passable. The room was quiet, though it was kind of hot. We had the heat off the whole time, and the window cracked (it was freezing out), and only then was it a comfortable temperature. Not sure how it remained so warm in our room—a mystery. The staff were very nice and helpful. My only complaint is the number of non-guests in the lobby area. This is because there is a bar, two restaurants, and an (excellent) coffee shop all around the lobby. Be forewarned: If you don't have the sides of your head buzzed and a MacBook in hand, you may stand out.
Posted by vronsky on Jan 9, 2013
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4 out of 5
Different kind of hotel
Pros:Free Internet
Cons:Noisy
It was a nice but very different kind of hotel. Not an average place with its different kind of art decor. Location was fantastic and very accessible. Staff are good, but I had a problem with the check -in process.
Posted by Ahlot, from Connecticut, USA on Jan 1, 2013
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5 out of 5
Great NYC experience
I stayed here with my mom on a mother daughter trip to NYC. It was my mom's first time to the city and the location couldn't be beat. We could walk to most places we wanted to visit and when we had a long day in the city we came back to the hotel and grabbed a nice glass of wine from the bar. The hotel had a great vibe and it was nice to have such a warm and inviting lobby area to welcome you back to the hotel. The room was small (NYC standard) but they did a lot to maximize the space. Our room did stay very warm and we couldn't change the thermostat but we were able to keep the window open so it stayed comfortable in the room. Overall I would definitely recommend this hotel, price was reasonable and the location was great!
Posted by lms2299, from St Louis, MO, USA on Dec 14, 2012
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3 out of 5
This hotel is not for everyone!
Pros:Free Internet
Cons:Noisy
This is a pretty funky hotel and I don't think it's for everyone. I do disagree with the 4 star rating. It's definitely not for the person that is expecting the comforts of a 4 star hotel. Originally I booked a room for my daughter not knowing that this place is definteily not geared towards kids or family. It's more of a artsy/rocker type of hotel with a blaring loud bar downstairs. Fortunately we spent alot of time out of our room, but when we returned it was so loud on the street that we couldn't even sleep. Nice front desk personnel, however...but they completely missed the mark with this traveler.
Posted by alameda123, from California on Dec 13, 2012
Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.9 km / 17.4 mi)
Train station: New York Penn Station (0.6 km / 0.4 mi)
Metro station: 34 St. - Penn Station (1 km / 0.6 mi)
Parking: Self parking available for a surcharge
Room Amenities
Ace Hotel New York offers 280 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Separate bedroom
Minibar
MP3 dock
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Luxury bedding
Hypo-allergenic bedding
Bathtub or shower
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
The Breslin - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
John Dory Oyster House - This restaurant serves brunch, lunch, and dinner. Happy hour is offered.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
