4.0 out of 5

"Excellent place. Staff gets out of their way to accommodate guests. For my birthday I was sent a bottle champagne to my room. Loved it. " More

By a verified traveler on Fri 10 Feb 2017

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Hotel Description

Ace Hotel New York puts you in the heart of Manhattan, within just a 10-minute stroll of popular attractions like Macy's and Empire State Building. Highlights at this hotel include 2 restaurants, 3 bars/lounges, and a 24-hour fitness center.

All 280 individually decorated rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, MP3 docks, and safes. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and designer toiletries. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, The Breslin, is open for breakfast, brunch, lunch, and dinner. Conference space and meeting rooms are among the business amenities offered. Added amenities include free WiFi in public areas and a coffee shop/café. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 4-star Midtown hotel include Times Square and Broadway.

Mini Room One Full Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$200 per night

Small Room One Full Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Medium Room One Full Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Large Room One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Loft Suite One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ace Hotel New York ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0
1 out of 5

Wrong Room

Pros: The Lobby
Cons: Customer Service
Location: The location is not that great. Not much to do in the immediate area.
Upon arrival the room is not the one that appeared on the website. I immediately called the front desk. I was told that since I booked via Travelocity I would have to take it up with them. I called Travelocity and they contacted the Hotel. To no avail the customer was wrong here. I am disgusted. The TV also did not work. I called the front desk and they said someone would be up to fix it. It never happened.

Posted by , from New York on Mar 6, 2017

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Comment from Hotel Management

Mar 12, 2017 by Matt W.

Hi Micky, We want to offer our sincerest apologies regarding your stay. To hear that your experience was affected negatively because of a lack of customer service is deeply disappointing. Our guest service is what we try to pride ourselves on, and never for it to be our weakness. We would love to make it up to you. If you were to stay with us again, we would be so appreciative if we could speak with you directly. That way, we could get you set up with a room of your preference. We'd also like to do something special for you that could make your stay stand out in a positive way. Enjoy your week, Micky, and we hope to see you again soon. xoxo-Matt and the Staff of Ace Hotel New York

5 out of 5
Location: In a heart of Midtown. Couple blocks from Empire State Building. Great bar/restaurant near by 230 Fifth on a 21st floor. A minute from subway, too.
Excellent place. Staff gets out of their way to accommodate guests. For my birthday I was sent a bottle champagne to my room. Loved it.

Posted by , from Ohio on Feb 10, 2017

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Comment from Hotel Management

Feb 17, 2017 by Matt W.

Hey Tomasz - I love your review! Thanks for giving a shout out to our front desk team and I'm glad you enjoyed the bubbly. Come back and see us again soon. xoxo - Matt and the Staff of Ace Hotel New York.

2 out of 5

Not what I expected.

Pros: Central location.
Cons: Perpetual lobby crowd and noise may be a bonus for some, but if you're looking for a quiet place to hang out this is not the hotel for you.
Location: Pretty centrally located.
Lobby was always disappointingly loud and very crowded. Bathrooms very small—barely room to turn around in shower. Desk staff suggested a bigger, upgraded room at check-in. When I checked the online receipt, I was charged double what I was quoted, plus occupancy and sales tax, adding over $200 to a 3-night stay. This, after I'd already paid in full through Travelocity. Despite a few email exchanges, I have yet to resolve the issue.

Posted by on Dec 28, 2015

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Comment from Hotel Management

Jan 1, 2016 by Lisa

Hello Thank you for your feedback. We were sorry to read your experience was not what you expected. As we are unable to reach you based on your anonymous review, we hope you will reach out to us to resolve your billing issues. Our sincerest apology for your frustration. Warm regards, The Staff of Ace Hotel New York

5 out of 5

Amazing hotel close to subways and Empire State Bu

The Ace hotel is a great hotel with friendly staff, great decor and stumps coffee right downstairs! I will never stay anywhere else in NYC!

Posted by on Dec 22, 2015

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Comment from Hotel Management

Dec 23, 2015 by Lisa

"I will never stay anywhere else in NYC!" We could not wish for a greater compliment. Thank you for your lovely feedback. We were so happy to read you enjoyed your stay. See you soon, Your Friends at Ace Hotel New York

3 out of 5

Bizarre decor and no soap

Pros: Great location and view of a 19th Century mansion across the street.
Cons: The toiletry situation. The bathroom has no storage space. The tissue dispenser is made of cloth and all the tissues are in one lump.
Location: Convenient to Broadway and Park and Fifth Avenues. The immediate neighborhood is downscale.
Since I came in to NYC to attend a reception on 29th Street, Ace Hotel was ideally located. It has a downscale, retro aesthetic that would be perfect if you are a young Raymond Chandler spending down a million dollar advance. You get a desk that is perfect for writing about a murder that takes place in Lower Manhattan, the victim being a character based on Humphrey Bogart or Lauren Becall. Inspiration will be enhanced by the steel doors, garish black and white ALL CAPS notices everywhere and no pen, just a pencil and a complementary sharpener. At the rate charged, I do expect some basics, such as at least one small bar of soap. You get a large bottle each of shampoo, conditioner, and body wash, the last of which smells like hand sanitizer. If you want to use your own toiletries, tough luck, because the only place to put them is the bath tub.

Posted by , from Central Pa. on Aug 2, 2015

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Comment from Hotel Management

Aug 6, 2015 by Lisa

Hi, Thank you for your visit. Your feedback is creatively written and we thoroughly enjoyed reading it! Our rooms contain Pearl + Detox Soaps. They are lovingly handcrafted in small batches in Portland, Oregon, exclusively for Ace. Please accept our apologies for one not being in your room. In the future, please feel free to let us know if you need anything. We are here to assist in any way we can. Our rooms have unique layouts and we would be happy to show you a room with some more bathroom space. Be well, Your Friends at Ace Hotel New York

4 out of 5

Nice rooms, great Coffee!

Rooms were nice, location was perfect for my work trip, coffee shop downstairs was great!

Posted by , from Boulder, CO on May 16, 2013

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4 out of 5

Hotel is nice, hip

Pros: Close restaurants, Free Internet
The room was awesome. We (my girlfriend and I) stayed in one of their smaller rooms, but it was well furnished and the bathroom was clean and very nice. The bed wasn't extremely comfortable, kind of firm and too short for me (I'm 6'4''), but passable. The room was quiet, though it was kind of hot. We had the heat off the whole time, and the window cracked (it was freezing out), and only then was it a comfortable temperature. Not sure how it remained so warm in our room—a mystery. The staff were very nice and helpful. My only complaint is the number of non-guests in the lobby area. This is because there is a bar, two restaurants, and an (excellent) coffee shop all around the lobby. Be forewarned: If you don't have the sides of your head buzzed and a MacBook in hand, you may stand out.

Posted by on Jan 9, 2013

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4 out of 5

Different kind of hotel

Pros: Free Internet
Cons: Noisy
It was a nice but very different kind of hotel. Not an average place with its different kind of art decor. Location was fantastic and very accessible. Staff are good, but I had a problem with the check -in process.

Posted by , from Connecticut, USA on Jan 1, 2013

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5 out of 5

Great NYC experience

I stayed here with my mom on a mother daughter trip to NYC. It was my mom's first time to the city and the location couldn't be beat. We could walk to most places we wanted to visit and when we had a long day in the city we came back to the hotel and grabbed a nice glass of wine from the bar. The hotel had a great vibe and it was nice to have such a warm and inviting lobby area to welcome you back to the hotel. The room was small (NYC standard) but they did a lot to maximize the space. Our room did stay very warm and we couldn't change the thermostat but we were able to keep the window open so it stayed comfortable in the room. Overall I would definitely recommend this hotel, price was reasonable and the location was great!

Posted by , from St Louis, MO, USA on Dec 14, 2012

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3 out of 5

This hotel is not for everyone!

Pros: Free Internet
Cons: Noisy
This is a pretty funky hotel and I don't think it's for everyone. I do disagree with the 4 star rating. It's definitely not for the person that is expecting the comforts of a 4 star hotel. Originally I booked a room for my daughter not knowing that this place is definteily not geared towards kids or family. It's more of a artsy/rocker type of hotel with a blaring loud bar downstairs. Fortunately we spent alot of time out of our room, but when we returned it was so loud on the street that we couldn't even sleep. Nice front desk personnel, however...but they completely missed the mark with this traveler.

Posted by , from California on Dec 13, 2012

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Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Ace Hotel New York. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4-star Manhattan hotel is smoke free.

  • 280 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 3 bars or lounges
  • Coffee shop
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (27.9 km / 17.4 mi)
  • Train station: New York Penn Station (0.6 km / 0.4 mi)
  • Metro station: 34 St. - Penn Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ace Hotel New York offers 280 air-conditioned accommodations with MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

The Breslin - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

John Dory Oyster House - This restaurant serves brunch, lunch, and dinner. Happy hour is offered.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 48.99 per night.

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 50.00 per person (approximately)
  • Self parking fee: USD 65.00 per day
  • Pet fee: USD 25.00 per pet, per day
  • Rollaway bed fee: USD 48.99 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).