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4.3 out of 5

"At this hotel level I expected a newspaper at the door and certainly a bill of this size should be delivered in an envelope. Breakfast in the resta ... " More

By a verified traveler on Sun 19 Jan 2020

Hotel Description

4.5-star luxury hotel near Central Park

City center retreat

At this Midtown hotel, you'll be well placed to visit Central Park and Carnegie Hall, both within a 5-minute walk. Columbus Circle and 5th Avenue are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 14 conference rooms, 24-hour business center, and valet parking. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Comfy beds, WiFi

Boasting comforts such as memory foam beds and pillow menus, the 528 guestrooms offer thoughtful touches like bathrobes and slippers. LCD TVs come with cable channels, and other amenities include WiFi and iPod docks.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$419* Per night/room May 29 - May 30

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family 2 Bedroom Connector; 1 King Bedroom & 2 Double

Bed Count 1 King Bed Maximum Occupancy 6 Max

Family Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Central Park View Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family 2 Bedroom Connector; 1 Junior Suite & 2 Doubles Beds

Bed Count 1 King Bed Maximum Occupancy 8 Max

JW Marriott Essex House New York ratings based on 58 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for JW Marriott Essex House New York

Everyone (5) Family (1)
4 out of 5
At this hotel level I expected a newspaper at the door and certainly a bill of this size should be delivered in an envelope. Breakfast in the restaurant was very expensive and cold.

Posted by on Jan 19, 2020

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5 out of 5
They could offer a coffee machine and cups in the room so that you don't have to pay for room service for a small cup of coffee in the am

Posted by on Sep 30, 2019

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5 out of 5

Posted by on Aug 18, 2019

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3 out of 5
The stay was very nice. The problem started after the stay. After booking with our rewards number through Travelocity and inquiring about getting rewards points at the hotel twice, the hotel is refusing to give Marriott Rewards points because I booked through a third party. Apparently, booking through Travelocity means that you do not get points at all. I will be heading to this area a lot for work, so I will NOT be staying there in the future.

Posted by on Jan 23, 2019

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5 out of 5

Great place next to Central Park

If the hotel had coffee in the room, it literally would have been perfect. Would totally stay here again.

Posted by on May 29, 2017

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5 out of 5

Great hotel and lovely location.

Pros: We liked the excellent executive club, the beds and pillow were very comfortable We asked for a quiet room and we got one! Staff was excellent.
Cons: Coffee in the rooms would be nice.
Location: The hotel is across the street from Central Park and also near 3 or 4 subway lines. Lots to do and see nearby.
We opted for this even though it was slightly more than some other of this quality because of the location. In the end the value was even better because we got the upgrade of having access to the executive club and internet access for free. The club breakfast buffet was excellent with great pastries, breads, lovely fresh fruits (apples, oranges, strawberries, blueberries, raspberries, pineapple, melons), smoked salmon with all the fixings, cold cuts, eggs, bacon, sausage, potatoes, oatmeal, yogurt, juices, coffee....

Posted by on Jul 6, 2016

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1 out of 5

Terrible stay - this is not a 5 star hotel

Don't fall for all the 4 and 5 star customer ratings this hotel built up under its former owners (Jumeirah Group). Since the Marriott took over this hotel has drastically declined beyond recognition. A once iconic hotel has fallen into serious disrepair and is unrecognisable from the 5 star hotel it used to be.  It is clear the current owners are driving out as much shareholder value and running this asset into the ground before they are finally forced to close the hotel for a full and much needed refurbishment. According to some staff this is due to happen in around a years time. The real shame here is this is been done at the detriment of any level of customer service and current customers experience.Customers are not getting anywhere near the standard of hotel they are paying for. I also feel sorry for the staff who are more of an apology network than a customer service and hotel management team. I cannot urge you enough to read the most recent guest reviews before wasting your money (we can't all be wrong). The rooms are now very tired and unloved, chipped furniture, stained carpet overlaid with terrible customer service which borders on rude and at best indifferent and you can see why this hotel was a terrible disappointment. It is our first xmas together so I wanted it to be magical. There was nothing luxurious about the stay. The first room we were given didn't even have a safe and was a complete dive. I asked to move and the 2nd room was marginally better. Determined not to spend the whole 5 days complain (which would have been easy to do) I didn't want this to ruin our trip. The bathroom was almost comical, extremely dated and with creaky plumbing so we had the keep the door closed at night so it didn't wake us. The bath plug leaked so there was no relaxing and bizarrely the baths are tiny my girlfriend is only 5ft 3" they were like 3/4 size or something. Needless to say no romantic bath and I just made do with the drip of shower as I'm 6ft 2". i'm just glad it didn't smell as I heard several guest complaining about sewer smells and asking to change room. On the positive side this is a great location near central park (forget any ideas of park view 99% of the hotel rooms face inward and have no view or overlook carparks or roofs). 5-10 minute walk from time square and right near a sub way making getting round the city very easy. There are also some great restaurants in this area. I certainly would not stay at the hotel again as for the £2600 ($4160) we paid for 5 nights you could get a much more appropriate hotel where they actually care weather you have a nice stay or not. I would welcome a response for hotel management, but am doubtful there will be any kind of refund or compensation for our disappointing over priced stay.

Posted by , from Lytham Saint Annes, United Kingdom on Dec 23, 2013

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2 out of 5

Lackluster service

I stayed here over Memorial Day weekend 2013. The room itself was large enough, but it had several annoyances. The toilet ran constantly (and a bit noisily). The lights are on silly dimmers that are just plain annoying. The biggest beef I had, however, was with the lackluster service. My taxi pulled up to the front of the hotel, and several bellhops were standing around. None offered to help with my bags or even hold the door open when my hands were full. In the lobby area there are always staff standing around, but they all seem uninspired. None of them bother to say hello or anything, and they all just stand around and talk to each other. The main restaurant was closed for renovations, and the bar was only serving a breakfast buffet that was ridiculously overpriced. In a word: Meh. For the price you'd expect much better service.

Posted by , from USA on May 28, 2013

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5 out of 5

Very nice and clean hotel. Room was very well proportioned and newly remodeled.

Pros: Quiet
Loved the hotel. I normally stay in high end hotels and would recommend this hotel.

Posted by , from Southlake, TX, USA on Dec 12, 2012

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4 out of 5

EVERITHING WAS GOOD EXCEPT THE CLEANLINESS OF EVERY DAY.

Pros: Quiet
Cons: No free Internet
I LIKE VERY MUCH THIS HOTEL BUT IN THIS TIME THE PERSONS THAT CLEAN THE ROOM DID NOT DO IT WELL, EVERYTHING ELSE WAS EXCELLENT.

Posted by on Sep 14, 2012

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About the JW Marriott Essex House New York

Location 160 Central Park S, New York, NY 10019

Renovations + Closures

The following facilities are closed until further notice:

  • Bar/Lounge
  • Business center
  • Dining venue
  • Fitness facilities
  • Meeting facilities
  • Sauna
  • Spa
  • Spa tub

Property Features

JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1480 square feet (137 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury JW Marriott Essex House New York. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 528 guestrooms or units
  • 40 levels
  • 1480 sq ft of conference space
  • 137 sq m of conference space
  • Built in 1931
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (11.3 km / 7 mi)
  • Train station: New York W 32nd St. Station (2.5 km / 1.6 mi)
  • Metro station: 57 St. Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

JW Marriott Essex House New York offers 528 air-conditioned accommodations with iPod docking stations and minibars. Memory foam beds feature down comforters. A pillow menu is available. 46-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2017.

  • Memory foam beds
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.

SOUTHGATE Bar Restaurant - This fine-dining restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Fitness classes on site
  • Hiking/biking trails nearby

Spa Services

PRIMP Spa has 2 treatment rooms. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Number of treatment rooms 2
  • Thai massage
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Maximum 1 per room (weight limit: 25 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Car not required
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 47 per person (approximately)
  • Fee for in-room wireless Internet: USD 16.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 19.95 per day (rates may vary)
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Essex House
  • Essex House JW Marriott
  • JW Marriott Essex House
  • JW Marriott Essex House Hotel
  • JW Marriott Essex House Hotel New York
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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.