4.2 out of 5

"We had a great time. Located in Times Square so clean and had a great night sleep " More

By a verified traveler on Sun 10 Sep 2017

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Hotel Description

Sheraton New York Times Square Hotel places you in the center of Manhattan, steps from Ed Sullivan Theater and within a short 5-minute stroll of Carnegie Hall. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

You can enjoy flat-screen TVs with cable channels, and all 1780 rooms feature WiFi, coffee/tea makers, and free weekday newspapers. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free bottled water, video-game consoles, and in-room massages are also available.

This business-friendly hotel offers a fitness center, a business center, and concierge services. Other amenities include WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Each morning buffet breakfast is available. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Central New York City hotel include Broadway and Rockefeller Center.

Traditional Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$153 per night

Club Room, 1 King Bed, Business Lounge Access (Club Level)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton New York Times Square Hotel ratings based on 51 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Awful elevator system

Overall, the hotel was clean and pretty. The reason the overall rating is a 3 is due to the elevator system. It is inefficient and ineffective. There is an automated system that tells you which elevator to pick. It takes an extremely long time for the elevator to arrive and once it does there are 15-20 people waiting for the same assigned elevator. There is not a way to take a different elevator. Due to this system I would not recommend taking this elevator.

Posted by , from Los Angelos on Oct 16, 2017

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Comment from Hotel Management

Oct 18, 2017 by Katherine H.

Thank you for your feedback regarding our elevator system, Sam. We appreciate all of our guests' input. Should your travels bring you back to the area, we hope to have the opportunity to improve upon your experience.

5 out of 5
We had a great time. Located in Times Square so clean and had a great night sleep

Posted by on Sep 10, 2017

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Comment from Hotel Management

Sep 14, 2017 by Katherine

Thank you for your review! We're thrilled that you loved our location. We appreciate your kind words and we hope to welcome you back soon.

4 out of 5

beautiful hotel, bad attitude

Pros: the room
Cons: see above
We loved staying at this hotel, but very displeased with 2 of their policies: We arrived at 12pm 3 hours before check in time. Our room was ready, but they wanted $50 if we wanted to check in early. Also, if we wanted to store our luggage after check out time, they wanted $4 per bag. We have been to hotels all over the world, and no hotel has ever asked for payment for either of these two gestures, which are usually viewed as courtesies.

Posted by , from florida on Apr 26, 2017

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Comment from Hotel Management

Apr 28, 2017 by JohnD

Thank you for your review! We are happy to learn that you enjoyed your recent stay! Thanks for your kind words our our location and decor. Thanks also for your constructive feedback about check-in, bag storage fees and our staff; we always want to know how we can improve and better serve our guests. Sounds like we did not meet your expectations in these areas; no excuses - we apologize. Please come back and see us again soon. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

2 out of 5

Hygiene first!

Room fridge has never been dusted, tub soap scum. Everything had price. Parking which they said had nothing to do w Sheraton, well how is it possible that they page them for ya, and if they're that personal why do you not get discounted parking. Internet wasn't available on my personal phone for some reason. Internet should have been available in rooms, 17 dollars a day ridiculous!

Posted by , from times square NY on Apr 11, 2017

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Comment from Hotel Management

Apr 16, 2017 by JohnD

We regret that your stay did not meet or exceed your expectations. We especially regret that you cited issues with housekeeping, prices, parking and WiFi. We apologize for these issues - and we appreciate your feedback, which tells us how we can be better, and what we should improve. Thank you for taking time to share your thoughts. Thanks again for staying with us. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

3 out of 5
Not bad for New York. First time there didn't know what to expect

Posted by on Feb 21, 2017

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Comment from Hotel Management

Feb 27, 2017 by JohnD

Thank you for your three-star review. Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square, Social Media Manager

5 out of 5

Great Hotel

Pros: Everything.
Everything about the Sheraton was great. the hotel was very nice, clean, & updated. All of the staff were extremely helpful and courteous. It is located in a great location, walking distance to Times Square, Rockefeller Plaza, Central Park, and a number of good restaurants, as well as several subway stations. We would definitely stay there again.

Posted by on Jan 28, 2017

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Comment from Hotel Management

Jan 31, 2017 by JohnD

Thank you for your five-star review! Thanks also for your very kind words about our location, staff, cleanliness and more. Please come back and see us; we would be honored to host you again soon! Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

5 out of 5

Location, location, location

Pros: Location
Location: Time Square, West Central Park, Broadway shows
Within walking distance of so many fun activities.

Posted by , from NC on Nov 17, 2016

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Comment from Hotel Management

Nov 21, 2016 by JohnD

Thank you for your five-star review! Thanks also for your kind words about our "location, location, location." Please come back and see us on your next trip to the Big Apple! You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

5 out of 5

Great location in the midst of all Manhattan actio

Pros: Great features, accommodations and central location
Cons: Nothing
Location: Step out of the front door and you're in the middle of everything that makes New York...New York! Times Square, Fifth Ave., Broadway...FUNNNNNN
Had a minor room problem on arrival that Reception resolved immediately and completely. Accommodations were excellent for the week even with the excitement of the bombings, U.N. meetings, Presidents participation and the Trump Foundation gathering in the hotel. The staff all were smiling and helpful for all requests

Posted by , from Atlanta on Sep 27, 2016

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Comment from Hotel Management

Oct 3, 2016 by JohnD

Thanks for your kind words about our hotel, location and value! Thanks also for giving us five stars! Please come back and see us soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

5 out of 5

Nice hotel at Times Square

Pros: The hotel staff.
Cons: Better bathroom lighting.
Location: Right at Times Square.
It was convenient and the staff and hotel was very nice.

Posted by , from Chicago, IL on Aug 22, 2016

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Comment from Hotel Management

Aug 24, 2016 by JohnD

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel! We are honored that you chose to stay with us. Thank you for your kind words about our location and staff! Please come back and visit again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

3 out of 5

Nickeled and dimed

Over all favorable I but I had to pay $10 to make copies of a limo voucher...ridiculous. Also had to pay to have luggage held with bell service for a few hours after check out. most of the staff was fine, but one of the waitstaff was very rude to a few customers in the lounge area berating a young girl for spinning her swivel chair and chiding a woman for napping at a table. I just thought she was a bit harsh.

Posted by , from New York city on Feb 1, 2016

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About the Sheraton New York Times Square Hotel

Location 811 7th Ave, New York, NY 10019

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Public spaces have WiFi for a fee. There are 42 meeting rooms available. A fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee. This 4-star Manhattan hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 20 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.9 km / 9.9 mi)
  • Train station: New York Penn Station (1.7 km / 1.1 mi)
  • Metro station: Times Sq. - 42 St. Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton New York Times Square Hotel offers 1780 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2012.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Sheraton New York Times Square Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 40 per person (approximately)
  • Fee for in-room wireless Internet: USD 16.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 60.00 per day
  • Late check-out fee: USD 150
  • Refrigerator fee: USD 35 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton New York Times Square
  • New York Times Square Sheraton
  • Sheraton New York City
  • Sheraton Hotel New York Times Square
  • Sheraton New York Times Square
  • Sheraton New York Times Square Hotel
  • New York City Sheraton
  • Sheraton Hotel New York
  • Sheraton New York Hotel & Towers
  • Sheraton New York Hotel And Towers
  • Sheraton New York Towers

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.