2/10 Terrible
JEAN DAVID, PALM BEACH
Traveled with family
Jul 6, 2025
Disliked: Cleanliness, property conditions & facilities
This is a name brand (Sheraton) now owned and operated by another name brand (Mattiot) hotel in one of NYC Manhattan's prime location.
It bears 4 stars.
The experience is unbecoming of 4 stars.
And while it may rightfully seem that the quality of the stay is negatively affected by some work being done on the hotel's genereal areas, the hotels suffers from what would seem many years of lack of up-keeping, bearing the look, feel and smell of a run down property.
There is a total lack of service and service supervision.
2 out of 5 days, our rooms did not get any service until the afternoon. We had to call for it, another day, we found the room only half "done" (one bed done, the other left unattended). The bathroom has mold around the bath tub seal and most of the the faucets are loose or poorly "fixed up" with cheap part (white plastic shower hose like those used on trailer homes and cheap weekly rate efficiencies-motels, loose chrome parts, faucets installed the wrong way around. A toilet of the smallest version, wall paper coming off, the bath door bearing oxidation thru over-paint at it's bottom).
I had to you-tube research how to reset the room safe, because upon calling in about the problem, I still did not have service within 30 min. So, I reset the safe myself.
We have observed check-in lines going twice the width of the lobby... people waiting over 2 hours to check in, only 3 people attending to them. We got lucky arriving the day before.
Internet (WiFi) did not wor
JEAN DAVID
Stayed 5 nights in Jun 2025