4.1 out of 5

"On check in the employee recommended an upgrade to a room with a garden view for $75.00 each of 2 nights. I went to room 7432 and there was no garden ... " More

By a verified traveler on Mon 16 Apr 2018

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Hotel Description

Sheraton New York Times Square Hotel places you in the center of New York, steps from Ed Sullivan Theater and within a short 5-minute stroll of Carnegie Hall. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

You can enjoy flat-screen TVs with cable channels, and all 1780 rooms feature WiFi, coffee/tea makers, and free weekday newspapers. Minibars provide refreshments, and 24-hour room service is also available. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Free bottled water, video-game consoles, and in-room massages are also available.

This business-friendly hotel offers a fitness center, a business center, and concierge services. Other amenities include WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Each morning buffet breakfast is available. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Midtown hotel include Broadway and Rockefeller Center.

Sheraton New York Times Square Hotel ratings based on 58 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Problem with room selection

Location: Excellent
On check in the employee recommended an upgrade to a room with a garden view for $75.00 each of 2 nights. I went to room 7432 and there was no garden view unless you had you head to the window and looked down to a weed patch below! I felt I had been taken for a ride, very disappointed!

Posted by on Apr 16, 2018

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4 out of 5

Perfect location

Loved the hotel pros it is very close to everything. Times Square, Central Park, museums, etc... Cons the rooms are very small, the restrooms are also tiny. The beds squeak every time you move. Beds are not comfortable at all. The lighting is also bad.

Posted by on Mar 17, 2018

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5 out of 5

Good hotel and perfect location

The room was immaculate and beds super comfortable. Good sheets and pillows. Loud when people closed their doors in the hallway and theyre elevator system was a little weird. Loved the location, lots of staff around to help you. Someone came around every day to give you water, not sure what that was all about. Overall a very good deal and a comfortable stay.

Posted by on Mar 16, 2018

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1 out of 5

Terribly Terrible Shocking inept incompetence!

Pros: It was decorated beautifully. Unfortunately all the angry guests waiting in all the unbearably long lines were in the way of actually seeing it.
Cons: First, get more staff at the front desk when you know you'll be full. Second, reserve rooms for people (!), Third, scrap the stupid elevator system.
Location: If the revolving door isn't jammed & the staff hasn't illegally locked the regular doors (a fire hazard I had to point out to a staff member), you can
Unbearably long check-in lines, unbearably long lines (25+) for every elevator ride, lines to retrieve stored luggage, lines for the revolving door exit, lines for coffee, lines for the concierge, noisy hotel, doors that were too small for the door frames letting in light, noise & a draft all night long, uncaring manager who pretends not to hear awful experiences happening right next to him, shall I go on? Yes, it was during the week after Xmas, but other hotels can operate at capacity (i.e., cancun/Florida at spring break). Arrived at 4 to check in. Our 2 rooms weren't available even though we reserved them. We reserved 2 rooms with 2 beds in each room, because my 15-yr-old child has a broken vertebrae & can't share a bed. We were given 1 room with a king bed. To get our second room, we had to wait in line AGAIN at 10pm, while my injured daughter had to stand and wait in pain because all the benches were full of angry guests all waiting & waiting- elderly included. We had to share a king bed because that's all they had, & every time I moved it caused her excruciating pain. She got 1 hr of sleep. The rooms had no remotes for the tvs, and the tvs only had a power button, and no visible way on the bottom, sides, or back to change channels or get to a menu. The front desk had a one hour wait in line, so you can't go ask them for help (unless you really like standing in lines). The complimentary water was not in the room... Also, note they are not in Times Square, but nearby.

Posted by , from Dallas / Fort Worth on Jan 13, 2018

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Comment from Hotel Management

Jan 19, 2018 by Katherine H.

We would like to thank you for taking the time to share your honest feedback with us. We're disappointed to hear that you did not experience the kind of five-star stay that we strive to provide all of our guests. We appreciate your sharing all of your constructive input so we can address your concerns internally. Should your travels ever bring you back to New York, we hope to have the chance to improve upon your experience.

5 out of 5

Great Hotel

Pros: Clean clean clean.
Cons: Add a fridge at no cost to customers.
Location: Walking distance to shows, shopping and eateries.
Stayed at the Times Square Sheraton during Christmas. The location is perfect for walking to the action but still in a quiet block. The room was super clean and comfy. Staff was friendly and responsive. Will stay there again for sure.

Posted by , from PCB, FL on Dec 28, 2017

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3 out of 5

Lack of Hospitality

The Hotel industry is a hospitality industry as such, executive staff should strive to hire uplifting and positive people. My experience in the reception area was anything but receptive. The guy was arrogant and totally preoccupied with paper non-related to me or my stay the entire time I was being processed. He could definitely use some people skills training. The man was one Penny shy of RUDE. I should have simply slept at Penn Station. After all, the weather was nice. Come on Sheraton ....your name suggests you can and should do better!!!!

Posted by on Dec 21, 2017

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Comment from Hotel Management

Dec 23, 2017 by Katherine

We're very sorry to hear about your recent experience. This is not the standard of service that we strive to deliver, and for that, we apologize. We will share this with our team as a learning opportunity.

5 out of 5
beautiful hotel staff was amazing, perfect location . main thing very safe

Posted by on Nov 26, 2017

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Comment from Hotel Management

Dec 2, 2017 by Katherine H.

Thank you for taking the time to share a review with us. We are happy to hear you found our location perfect for your visit to New York City, and we hope that we'll have the opportunity to serve you again on a future visit.

3 out of 5

Awful elevator system

Overall, the hotel was clean and pretty. The reason the overall rating is a 3 is due to the elevator system. It is inefficient and ineffective. There is an automated system that tells you which elevator to pick. It takes an extremely long time for the elevator to arrive and once it does there are 15-20 people waiting for the same assigned elevator. There is not a way to take a different elevator. Due to this system I would not recommend taking this elevator.

Posted by , from Los Angelos on Oct 16, 2017

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Comment from Hotel Management

Oct 18, 2017 by Katherine H.

Thank you for your feedback regarding our elevator system, Sam. We appreciate all of our guests' input. Should your travels bring you back to the area, we hope to have the opportunity to improve upon your experience.

5 out of 5
We had a great time. Located in Times Square so clean and had a great night sleep

Posted by on Sep 10, 2017

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Comment from Hotel Management

Sep 14, 2017 by Katherine

Thank you for your review! We're thrilled that you loved our location. We appreciate your kind words and we hope to welcome you back soon.

4 out of 5

beautiful hotel, bad attitude

Pros: the room
Cons: see above
We loved staying at this hotel, but very displeased with 2 of their policies: We arrived at 12pm 3 hours before check in time. Our room was ready, but they wanted $50 if we wanted to check in early. Also, if we wanted to store our luggage after check out time, they wanted $4 per bag. We have been to hotels all over the world, and no hotel has ever asked for payment for either of these two gestures, which are usually viewed as courtesies.

Posted by , from florida on Apr 26, 2017

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Comment from Hotel Management

Apr 28, 2017 by JohnD

Thank you for your review! We are happy to learn that you enjoyed your recent stay! Thanks for your kind words our our location and decor. Thanks also for your constructive feedback about check-in, bag storage fees and our staff; we always want to know how we can improve and better serve our guests. Sounds like we did not meet your expectations in these areas; no excuses - we apologize. Please come back and see us again soon. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

About the Sheraton New York Times Square Hotel

Location 811 7th Ave, New York, NY 10019

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Public spaces have WiFi for a fee. A fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 20 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.9 km / 9.9 mi)
  • Train station: New York Penn Station (1.7 km / 1.1 mi)
  • Metro station: 7 Av. Station (0.1 km / 0 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton New York Times Square Hotel offers 1780 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2012.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Sheraton New York Times Square Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • Pets allowed (no fees)
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 40 per person (approximately)
  • Fee for in-room wireless Internet: USD 16.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150
  • Refrigerator fee: USD 35 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton New York Times Square
  • New York Times Square Sheraton
  • Sheraton New York City
  • Sheraton Hotel New York Times Square
  • Sheraton New York Times Square
  • Sheraton New York Times Square Hotel
  • New York City Sheraton
  • Sheraton Hotel New York
  • Sheraton New York Hotel & Towers
  • Sheraton New York Hotel And Towers
  • Sheraton New York Towers

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.