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"Surprised there was no coffee pot or fridge " More

By a verified traveler on Sat 16 Oct 2021

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Hotel Description

4-star hotel perfect for exploring New York

City center retreat

With a stay at this Midtown hotel, you'll be steps from Town Hall and Times Square. Broadway and Minskoff Theater are also within half a mile (1 km).

Business services

A 24-hour gym is featured at this hotel, along with free WiFi in public areas and limo/town car service. Business travelers can take advantage of the business center. Express check-in, express check-out, and dry cleaning are also on offer.

Free WiFi

In addition to free WiFi, the 626 guestrooms offer TVs and free local calls. Hair dryers, safes, and ironing boards are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110* Per night/room Oct 24 - Oct 25

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 2 Double Beds (Ball Drop View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Millennium)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Millennium Hotel Broadway Times Square ratings based on 144 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Millennium Hotel Broadway Times Square

Everyone (59) Couples (28) Family (47)
5 out of 5
Surprised there was no coffee pot or fridge

Posted by on Oct 16, 2021

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Comment from Hotel Management

Oct 19, 2021 by Customer Service

We appreciate that you took the time to share your feedback, Cecelia. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

5 out of 5
My 1st time in new york and the staff was great from the hotel. I hope i can go nack soon and stay in the same hotel i realy enjoy it.

Posted by , from San Antonio on Oct 9, 2021

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Comment from Hotel Management

Oct 11, 2021 by Customer Service

Thank you for the 5/5 rating, Luis! It's excellent you enjoyed your time at Millennium Broadway Times Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon. Have a fantastic day!

4 out of 5
Excellent place and excellent location

Posted by , from Bethel Island on Oct 9, 2021

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Comment from Hotel Management

Oct 10, 2021 by Customer Service

Thank you for this wonderful review, Araceli! We're excited to know your time at Millennium Broadway Times Square was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience! Have a fabulous day!

3 out of 5
The property is in a great location. Right in the middle of Times Square but what a disappointment it was when we walked into our room. Everything is ancient. The furniture look old and broken. The toilets are as low as they could be. Definitely not worth the $500 for the weekend. I won’t be back. The staff (DANNY) was super friendly and helpful.

Posted by on Sep 30, 2021

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Comment from Hotel Management

Oct 2, 2021 by Customer Service

Thank you for taking the time to share your feedback, Candice. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon.

4 out of 5
It was clean , but the room needed some fixtures done in the room . I will say it was everything else was pleasing

Posted by on Sep 29, 2021

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Comment from Hotel Management

Oct 1, 2021 by Customer Service

Thank you for sharing your thoughts with us, Jermaine. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

5 out of 5
It was so convenient to Broadway, Restaurants, Broadway Theatres and Time Square. In the heart of everything. Like a gem tucked away.

Posted by on Sep 29, 2021

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Comment from Hotel Management

Sep 30, 2021 by Customer Service

Thank you for the fantastic review, Ashley-Ann! We're delighted your time at Millennium Broadway Times Square was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!

5 out of 5
Good place to stay

Posted by , from South Richmond Hill on Sep 26, 2021

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Comment from Hotel Management

Sep 27, 2021 by Customer Service

Thanks for the fantastic rating, Maria! It's outstanding we could exceed your expectations during your stay at Millennium Broadway Times Square. We're all looking forward to your next stay with us. Have a beautiful day!

4 out of 5
Amazing

Posted by on Sep 25, 2021

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Comment from Hotel Management

Sep 26, 2021 by Customer Service

Thank you for sharing your thoughts with us, Jason! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Millennium Broadway Times Square. Thank you and have a lovely day!

3 out of 5
It’s ok

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 10, 2021 by Customer Service

Thank you for sharing your feedback, Diarlys. We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

2 out of 5
State of the carpet, lamp shades, caulking in tub not kept up well. Also tub wouldn't drain well until a technician came and snaked it. Bed had a divet where people sit up in it. Ballast in one of the two bathroom lights was broken, lighting in bathroom very bad for getting ready with. Troubles checking in as the hotel didn't have our reservation so it took some time. Half of the elevators weren't working the majority of our trip so long lines to use them. A couple actually was given new keys to our room while we were getting ready one night and walked in on us. We were all pretty shocked! The staff was nice and accommodating, though.

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 8, 2021 by Customer Service

We appreciate the feedback, Heather. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.

About the Millennium Hotel Broadway Times Square

Location 145 W 44th St, New York, NY 10036

Property Features

WiFi is free in public spaces. A business center and limo/town car service are available. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Millennium Hotel Broadway Times Square. This 4-star New York hotel is smoke free.

  • 626 guestrooms or units
  • 52 levels
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Grand Central - 42 St. Station (1.7 km / 1.1 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.3 km / 0.2 mi)

Room Amenities

Millennium Hotel Broadway Times Square offers 626 accommodations with safes and hair dryers. This New York hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 34.43 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 50 per night (328 ft away)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Millennium Broadway Hotel Times Square
  • Millennium Broadway Times Square
  • Millennium Broadway Hotel
  • Millennium Broadway
  • Millennium Broadway New York Times Square Hotel
  • Millennium Times Square New York
  • Millennium Hotel Broadway Times Square Hotel
  • Millennium Hotel Broadway Times Square New York
  • Millennium Hotel Broadway Times Square Hotel New York
  • DoubleTree by Hilton Millennium Times Square New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.