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4.3 out of 5

"All in all the staff was ok, only received great service from one gentleman Solomon in luggage service. " More

By a verified traveler on Mon 02 May 2022

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Hotel Description

4.5-star luxury hotel near Times Square

City center retreat

At this Manhattan hotel, you'll be well placed to visit St. James Theatre and Shubert Theatre, both steps away. Times Square and Broadway are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 27 conference rooms, business center, and valet parking. WiFi in public areas is free.

IPod docks, WiFi

The 873 guestrooms have TVs with cable channels and offer WiFi and iPod docks. Other amenities include 24-hour room service, coffee/tea makers, and in-room massages.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$251* Per night/room May 30 - May 31

Grand Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Room, 1 King Bed, Non Smoking, Corner (SW-M)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin New York at Times Square ratings based on 88 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin New York at Times Square

Everyone (27) Couples (15) Family (34)
3 out of 5
All in all the staff was ok, only received great service from one gentleman Solomon in luggage service.

Posted by on May 2, 2022

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2 out of 5
When booking it said room sleeps 3 which is a lie. When I got there I asked front desk the lady and she said it sleeps 3 if you rent a cot for 35 dollars extra a night. That's bait and switch!

Posted by on May 2, 2022

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4 out of 5
Location was perfect. The room was comfortable and clean. The overall service was great.

Posted by on Apr 19, 2022

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4 out of 5
Location was perfect and parking right across the street. Very clean, comfortable beds, staff friendly and helpful.

Posted by on Apr 18, 2022

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2 out of 5
Our first room was on the top floor of the hotel and because of this they offered to move us to a lower floor if we weren't comfortable which we chose to do. The second room was worse. The fact that the window was open when we entered should have been a sign of what was to come. The room smelled damp and of mold and then we discovered while getting ready for bed that the sink nor tub drained appropriately so that was strike number two. Third and final strike was the biggest! A bed bug was found on one of the beds!!!! We took a pic and immediately went down to the front desk. The night manager, informed us that he'd only been there 2wks and was unsure of previous instances of bedbugs. He had someone run our clothes through the dryer and moved us to a third room. Around 3am we were moved and had our clothes returned to us. While he'd had the staff fill out an incident report saying that a specialist would inspect the room for bedbugs and notify us of their findings. However, to date 3/22 we have yet to hear back from the hotel about this. It was clear that the bad rooms were given to us first and only at the last moment was a decent room --not smelling of mold, with clean beds, and working drainage--given to us. At this point, we will not be staying at this hotel again. While the manager working the morning of our checkout (not the same manager from before) promised to not charge us for the deposit including the destination fees, the stay was one we'd rather not chance again.

Posted by on Mar 22, 2022

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5 out of 5
Great staff

Posted by on Feb 28, 2022

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3 out of 5
The property was ok but there wasn't a fridge or a microwave or tooth paste....the area sucked, there were bums screaming outside the hotel, people begging for money....horse manuer by the entry...crazy... but once you went in everyone's pretty cool

Posted by on Feb 25, 2022

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3 out of 5
Likes: quiet at night, not too crowded, walking distance to many attractions, comfortable beds, nice shower, roomy enough for two adult guests. Dislikes: no coffee maker until room service came and added it, no fridge, got stuck in elevator for a few minutes, garbage (wrapper, bottle cap) on floor from previous guest, coffee serviced in kitchen was so hot I couldn’t hold onto it properly even with a sleeve, it splashed out and burned my hand (blistered, painful) resulting in me dropping it and spilling all over the elevator… the head to pay $20 at the gift shop for Neosporin spray and cortisone cream since they didn’t have first air cream.

Posted by on Feb 23, 2022

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5 out of 5
My wife and I came to the city for Valentines Day Weekend to see a couple broadway shows and the Westin is right in the middle of all the theaters so we could walk to our shows. The hotel is very clean and comfortable. We got a corner room which we loved.....great views of the city. Our TV was not working and I called down and they had someone come to our room in 10 - 15 minutes and fixed it. Great place and we will definitely stay here again.

Posted by , from Hickory on Feb 14, 2022

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5 out of 5
Should have a little more security for people getting into elevators- anyone can go up to any floor and knock on doors

Posted by on Jan 17, 2022

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About the The Westin New York at Times Square

Location 270 W 43rd Street, New York, NY 10036

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 27756 square feet (2579 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the luxury The Westin New York at Times Square. You'll have access to the health club at a partner property. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 873 guestrooms or units
  • 45 levels
  • 27756 sq ft of conference space
  • 2579 sq m of conference space
  • Built in 2002
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Penn Station (1.7 km / 1.1 mi)
  • Metro station: Times Sq. - 42 St. Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin New York at Times Square offers 873 accommodations with iPod docking stations and safes. Televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

Foundry Bar - This bar specializes in American cuisine and serves lunch and dinner.

Foundry Kitchen - This buffet restaurant specializes in American cuisine and serves breakfast only. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 34.42 per accommodation, per night

The resort fee includes:

  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 24.95 and USD 32.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 50 per day
  • Valet parking fee: USD 68 per day
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Times Square Westin
  • Westin Hotel New York Times Square
  • Westin New York Times Square
  • Westin New York Times Square Hotel
  • Westin Hotel New York
  • Westin Times Square
  • The Westin New York At Times Square Hotel New York City
  • Westin New York City
  • New York City Westin
  • Westin Hotel
  • The Westin New York At Times Square Hotel City
  • Westin New York at Times Square
  • The Westin New York at Times Square Hotel
  • The Westin New York at Times Square New York
  • The Westin New York at Times Square Hotel New York

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.