For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
The Westin New York at Times Square ratings based on 49 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Westin New York at Times Square
Everyone (21)Couples (6)Family (16)
5 out of 5
Love the bed and bedding. Very kind security and concierge and check in employees. Awesome experience!
Posted by a verified traveler on Feb 10, 2020
Was this review helpful to you?
3 out of 5
It was convenient but the hotel put us in a dirty room and they didn't want to part with shampoo, conditioner, towels or washcloths. The walls were like paper. We could hear the people in next room talking and coughing. Could hear their tv and what they were watching and could even hear their toilet flush.
Posted by Sandra, from Florida on Feb 8, 2020
Was this review helpful to you?
5 out of 5
Good location. Good price for value. Check-in staff amazing.
Posted by a verified traveler on Feb 3, 2020
Was this review helpful to you?
5 out of 5
It was in a very good location to everything. The staff was so nice. Danny and the concierge desk was so sweet and helpful.
Posted by a verified traveler on Jan 7, 2020
Was this review helpful to you?
4 out of 5
Liked the service
And location
The suite assigned to me was comfortable only missing a tub.
Posted by a verified traveler on Jan 5, 2020
Was this review helpful to you?
4 out of 5
The location is fantastic, the staff were very friendly and professional. I would definitely stay here again.
Posted by a verified traveler on Jan 3, 2020
Was this review helpful to you?
4 out of 5
We had a door connecting our room to the next room. It felt less safe and we could hear the guests in the room next door.
Posted by a verified traveler on Jan 1, 2020
Was this review helpful to you?
5 out of 5
Posted by a verified traveler on Nov 5, 2019
Was this review helpful to you?
5 out of 5
The Westin was centrally located to all the attractions we were interested! VERY nicw hotel!
Posted by a verified traveler on Sep 29, 2019
Was this review helpful to you?
3 out of 5
The restrooms smell bad, and the personal on the front desk they were kind of rude.
Posted by a verified traveler on Sep 26, 2019
Was this review helpful to you?
Frequently Asked Questions
The Westin New York at Times Square is home to Foundry Bar, which features American cuisine.
Free parking is not available at this hotel. Self parking is available for USD 50 per day, and valet parking for USD 68 per day.
The Westin New York at Times Square is 11.3 mi (24-min drive) away from the New York, NY (LGA-LaGuardia) airport, the closest popular airport to the property.
The Westin New York at Times Square does not have a pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at The Westin New York at Times Square, but continental breakfast is offered for a fee of between USD 24.95 and USD 32.95 per person. It's available every day from 7:00 AM to 11:00 AM.
Check-in is from 4 PM - midnight.
Airport shuttle services are not available at The Westin New York at Times Square.
No, there is no casino at this hotel, but Resorts World Casino (20-min drive) is nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.