4.4 out of 5

"Nice and comfortable stay! Staff were understanding and caring. " More

By a verified traveler on Sat 22 Jul 2017

Enter dates to see availability

Hotel Description

A romantic stay in the heart of Manhattan awaits you at Grand Hyatt New York. Within steps you'll find popular attractions like Chrysler Building and Grand Central Terminal. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

Flat-screen TVs with cable channels are featured in all rooms, and you can enjoy free WiFi, iPod docks, and free weekday newspapers. In-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, in-room massages, safes, and hair dryers are available.

The fine-dining restaurant, New York Central, is open for breakfast, lunch, and dinner. A 24-hour business center and a meeting room are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4-star Central New York City hotel, attractions include Times Square and Empire State Building.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135 per night

Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Grand, Room, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Hyatt New York ratings based on 148 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

Location fine but bland hotel

Staff was hard to find and did not acknowledge guests. There were 4 people working front desk at check in and we were the only guests waiting in line and we still had to wait 8 minutes to be acknowledged. There was no smile or welcome from anyone. Hotel lobby is non existent and looks like an office building. Room was clean but bathroom was not as the floor had lots of hair and walls had tons of stains and film making it look filthy. this was not cheap and we chose it for the location and the Hyatt brand. It lived up to location but not Hyatt brand.

Posted by , from Florida on Nov 26, 2017

Was this review helpful to you?
5 out of 5

Nice stay, good location!

Nice and comfortable stay! Staff were understanding and caring.

Posted by , from SF Bay Area on Jul 22, 2017

Was this review helpful to you?
4 out of 5

Nice convention hotel

Spent 3 nights at the Grand Hyatt while attending a business conference. Efficient check-in, convenient layout, the room comfortable and clean. Staff was friendly. It's not a luxury hotel; but was fine for a business trip.

Posted by on Jul 17, 2017

Was this review helpful to you?
5 out of 5

Fantastic Hotel

The Grand Hyatt is a wonderful hotel, right in the middle of everything. Several minutes from Times Square, 1 block from Bryant Park and right next to the metro. When we come to NYC we will be staying here from now on. Beautiful hotel, service was excellent and the staff was wonderful. Well done Hyatt, well done!!!

Posted by on Jul 11, 2017

Was this review helpful to you?
5 out of 5

NYC trip

Great hotel. Good location. Clean. Great rate. Will definitely use this hotel again.

Posted by on Jul 4, 2017

Was this review helpful to you?
4 out of 5

In the middle of the action

Pros: Location
Cons: Rooms were small. Not much can be done there.
Location: Wonderful restaurants. Short walk to Theater District.
The hotel was well appointed. Rooms were small. We had a view of an open area between the rooms. Not a real view of anything other than other rooms. The real highlight was this hotel is in the middle of everything. Access to Grand Central Station and a host of local shops could be had without going outside.

Posted by , from Florida on Jun 26, 2017

Was this review helpful to you?
5 out of 5

Quick visit to NYc

So close and convenient to everything! We walked to almost everything, but the subway was super convenient as well! The rooms were very spacious- a pleasant surprise! We will definitely stay here again!

Posted by , from Atlanta, GA on Jun 18, 2017

Was this review helpful to you?
2 out of 5

I have stayed at the hotel previously.

The bathroom shower was filthy with mold and dirt on the shower grout.

Posted by on Jun 16, 2017

Was this review helpful to you?
2 out of 5

Definitely not Grand

Pros: The staff, and location.
Cons: The quality of the room. Return to quality of the Grand Hyatt
Location: Location was very convenient.
Room was smaller than expected. The couch was small. Room quality was more like a Quality Inn. Furniture was cheap and peeling. Blind was torn, not enough lighting, no coffee machine. Bathroom amenities was bare minimum. No robe in the room. I have stayed a other hotel for 1/2 the price with better rooms. I was extremely disappointed, I expected a much better quality at a Grand Hyatt, that was the reason I chose the hotel.

Posted by , from Florida on Jun 12, 2017

Was this review helpful to you?
4 out of 5

Very well located, not that clean.

This was not my first time at the hotel, but this time I noticed the cleanliness was an issue. Room was not properly clean, so this might affect a future stay.

Posted by on May 30, 2017

Was this review helpful to you?

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room. WiFi and wired Internet are free in public spaces. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Grand Hyatt New York. Parking is available for a fee.

  • 25 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.1 km / 8.7 mi)
  • Train station: New York Grand Central Terminal Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Air-conditioned accommodations at Grand Hyatt New York offer iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

New York Central - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Central Park, 1.25 miles north of Grand Hyatt New York, offers a variety of recreational opportunities, including ball fields, tennis courts, rowboat rentals, horseback riding, and miles of trails for hiking, biking, running, and in-line skating. Rockefeller Center's skating rink, seven blocks away, opens in winter, as does Central Park's Wollman Rink. A golf driving range is located at Chelsea Piers sports/entertainment complex on the Hudson River 1.75 miles west of the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 30 per person (approximately)
  • Valet parking fee: USD 55-75 per night
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt New York
  • Grand Hyatt New York Hotel
  • Hyatt New York Grand
  • New York Grand Hyatt
  • Grand Hotel Hyatt New York
  • Grand Hyatt Hotel New York
  • Grand Hyatt New York City
  • Hotel Hyatt New York
  • Hyatt Hotel New York City
  • Hyatt New York City
  • New York City Grand Hyatt Hotel
  • New York City Hyatt
  • New York Hyatt
  • Grand Hyatt Hotel
  • Grand Hyatt

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.