4.4 out of 5

"The Hotel was great. Unfortunately they had incorrect information about the reduced rate you gave me. They said that you sent them a much higher ... " More

By a verified traveler on Mon 26 Mar 2018

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Hotel Description

A romantic stay in the heart of New York awaits you at Grand Hyatt New York. Within steps you'll find popular attractions like Chrysler Building and Grand Central Terminal. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

Flat-screen TVs with cable channels are featured in all rooms, and you can enjoy free WiFi, iPod docks, and free weekday newspapers. Nice touches to enhance your stay include designer toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, refrigerators, in-room massages, and safes are available.

The fine-dining restaurant, New York Central, is open for breakfast, lunch, and dinner. A 24-hour business center and a meeting room are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4-star Midtown hotel, attractions include New York Public Library and Times Square.

Grand Hyatt New York ratings based on 151 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
The Hotel was great. Unfortunately they had incorrect information about the reduced rate you gave me. They said that you sent them a much higher room rate - and they charged me that higher rate. Luckily, the Manager was able to reduce the bill - to the amount you had promised me. I hope that in the future you can make sure that you send the hotel the accurate rate that you specify to me - before I purchase the hotel room. Thanks so much. Ellen Estes

Posted by on Mar 26, 2018

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5 out of 5

Great Hotel and nice location

Pros: The hotel was very clean and the staff was very pleasant.
Cons: The restaurant could be a little more affordable.
Location: Location was great. Everything is a short walk away.
Celebrating a birthday and couldn’t have pick a better hotel. Everything we needed or wanted to do was right there.CLEAN

Posted by , from Buffalo,NY on Mar 2, 2018

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5 out of 5

Nice hotel close to everywhere

Love it! Nice experience we had great time. Staff very friendly and the hotel is very goos located

Posted by , from FL on Dec 18, 2017

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2 out of 5

Location fine but bland hotel

Staff was hard to find and did not acknowledge guests. There were 4 people working front desk at check in and we were the only guests waiting in line and we still had to wait 8 minutes to be acknowledged. There was no smile or welcome from anyone. Hotel lobby is non existent and looks like an office building. Room was clean but bathroom was not as the floor had lots of hair and walls had tons of stains and film making it look filthy. this was not cheap and we chose it for the location and the Hyatt brand. It lived up to location but not Hyatt brand.

Posted by , from Florida on Nov 26, 2017

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5 out of 5

Nice stay, good location!

Nice and comfortable stay! Staff were understanding and caring.

Posted by , from SF Bay Area on Jul 22, 2017

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4 out of 5

Nice convention hotel

Spent 3 nights at the Grand Hyatt while attending a business conference. Efficient check-in, convenient layout, the room comfortable and clean. Staff was friendly. It's not a luxury hotel; but was fine for a business trip.

Posted by on Jul 17, 2017

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5 out of 5

Fantastic Hotel

The Grand Hyatt is a wonderful hotel, right in the middle of everything. Several minutes from Times Square, 1 block from Bryant Park and right next to the metro. When we come to NYC we will be staying here from now on. Beautiful hotel, service was excellent and the staff was wonderful. Well done Hyatt, well done!!!

Posted by on Jul 11, 2017

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5 out of 5

NYC trip

Great hotel. Good location. Clean. Great rate. Will definitely use this hotel again.

Posted by on Jul 4, 2017

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4 out of 5

In the middle of the action

Pros: Location
Cons: Rooms were small. Not much can be done there.
Location: Wonderful restaurants. Short walk to Theater District.
The hotel was well appointed. Rooms were small. We had a view of an open area between the rooms. Not a real view of anything other than other rooms. The real highlight was this hotel is in the middle of everything. Access to Grand Central Station and a host of local shops could be had without going outside.

Posted by , from Florida on Jun 26, 2017

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5 out of 5

Quick visit to NYc

So close and convenient to everything! We walked to almost everything, but the subway was super convenient as well! The rooms were very spacious- a pleasant surprise! We will definitely stay here again!

Posted by , from Atlanta, GA on Jun 18, 2017

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Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room. WiFi and wired Internet are free in public spaces. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Grand Hyatt New York. Parking is available for a fee.

  • 25 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.1 km / 8.7 mi)
  • Train station: New York Grand Central Terminal Station (0.5 km / 0.3 mi)
  • Metro station: Grand Central - 42 St. Station (0.1 km / 0 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Air-conditioned accommodations at Grand Hyatt New York offer iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

New York Central - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Central Park, 1.25 miles north of Grand Hyatt New York, offers a variety of recreational opportunities, including ball fields, tennis courts, rowboat rentals, horseback riding, and miles of trails for hiking, biking, running, and in-line skating. Rockefeller Center's skating rink, seven blocks away, opens in winter, as does Central Park's Wollman Rink. A golf driving range is located at Chelsea Piers sports/entertainment complex on the Hudson River 1.75 miles west of the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 28.69 per accommodation, per night

The resort fee includes:

  • Internet access
  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 30 per person (approximately)
  • Valet parking fee: USD 55-75 per night
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt New York
  • Grand Hyatt New York Hotel
  • Hyatt New York Grand
  • New York Grand Hyatt
  • Grand Hotel Hyatt New York
  • Grand Hyatt Hotel New York
  • Grand Hyatt New York City
  • Hotel Hyatt New York
  • Hyatt Hotel New York City
  • Hyatt New York City
  • New York City Grand Hyatt Hotel
  • New York City Hyatt
  • New York Hyatt
  • Grand Hyatt Hotel
  • Grand Hyatt

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Promotions

Additional Inclusions

Book a stay in any room or rate plan and receive the following benefits (included with destination fee): $15 Food and beverage credit at the 24-hour lobby level market; Macy's Herald Square: grand shopping experience; Grand Central Terminal coupon book; Grand Central self-guided audio tour for 2; skyline rooftop tour (operates seasonally); luggage storage at check-out for 2 bags for up to 8 hours; in-room app access to the New York Times and Financial Times; local, long-distance and international calls.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.