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"We had a great stay at the Park Lane. The staff was wonderful, the room was great with a wonderful view of Central Park and the location couldn’t be b
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Park Lane Hotel puts you in the heart of New York, steps from Central Park and within a 10-minute stroll of Barney's. Highlights at this hotel include a restaurant, a bar/lounge, and a 24-hour business center.
Flat-screen TVs with cable channels are featured in all 628 rooms, and you can enjoy free WiFi, free international calls, and free long-distance calls. You'll find nice touches like soaking tubs and free toiletries to enhance your stay. Room service, free local calls, and safes are also available.
Park Lane Hotel ratings based on 44 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
5 out of 5
Location location location
We had a great stay at the Park Lane. The staff was wonderful, the room was great with a wonderful view of Central Park and the location couldn’t be better. I will definitely be back for another stay.
Posted by KJ, from Portland, Oregon on Mar 5, 2018
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4 out of 5
Nice hotel convenient location
Pros:Location
Cons:In need of some sprucing up
Location:Right across from Central Park Walkable to time Square and the theatre district.
Although the hotel was a little dated it was clean and comfortable. It's convenient to many Of NYC things to do and walkable to many things.
Posted by a verified traveler on Jul 25, 2017
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5 out of 5
Perfect winter stay
Pros: friendly attentive staff, room view, room price reasonable and location to public transportation, restaurants, bars.
Cons: toilet made pressure noises every half hour/hour, down bedding (if you're allergic, let housekeeping know right away and they will accommodate), smell from horse carriage rides would probably not be too pleasant during the warmer months.
Posted by TC, from San Francisco on Feb 20, 2017
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5 out of 5
Great location. Clean attractive room. Very helpful staff. Highly recommend.
Posted by a verified traveler on Jan 9, 2017
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4 out of 5
Great Location!
Location:Great location. Who can complain about having Central Park at your front door! You can't beat the location.
Friendly and accommodating staff. Provided umbrellas the days it rained.
Posted by a verified traveler on Oct 26, 2016
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3 out of 5
Underwhelming
Had very high expectations of this "luxury" hotel facing central park, for a romantic getaway.
Pulled up and couldn't park out front because the doorman was busy chatting with a limo driver. Finally get out of the car and ask him to step aside so we can park and check-in. Reception checks us in and advises of $40 resort fee. I ask what that's for and he says wifi (not free?), and a guest cocktail reception every evening...but wait...that ended 10 mins ago. He says he "upgraded" our room - we had already booked an upgraded suite. Wound up on the 5th floor (lots of traffic noise), between the elevator and a service door.
Thankfully we were only there for one night. Would not repeat.
Posted by Wil, from NY on Jan 15, 2016
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Comment from Hotel Management
Jan 18, 2016
by Jenelle Almanzar
Wil,
We are so sorry to read about all the mishaps experienced during your most recent stay. This is not the type of service we strive for. Please feel free to reach out to me directly if you're willing to give us another try.
2 out of 5
Disappointed Guest indeed
Pros:on Central Park west facing the park
Cons:everything..
First off was the terrible experience just waiting for the pre-paid transportation. The air Link shuttle service I paid for was the very worst I've ever experienced. We waited 1 and 1/2 hours for them just to arrive in La Laguardia airport and then the driver stopped at every airline until his van was full which took another 30 minutes. We finally left the airport 2 hours after we checked in to take the pre-paid shuttle. We finally arrived at our hotel 45 minutes later. I could have taken a cab for the same price and been at my hotel in 30 minutes from the baggage terminal. NEVER use Air Link!!!!
Next, The hotel charged $30 per day plus tax for in room Wi-Fi Really! The did not have a working telephone in our room and they had given us a room with a Queen sized bed when I checked in even though I paid for a King sized bed with a partial view of the park. We had to go back to the lobby and ask the manager to change our room to a King sized bed with a partial view of the park. They did so upon my asking. Lastly, on their amenities checklist with travelocity, it stated continental breakfast included for free, However, when we had fruit and coffee we were charged $40 per person even though we only had fruit and coffee? Really!!! I was very disappointed in the quality of the service we received from the transportation to the hotel staff and service. I would choose another hotel and take a cab on my next trip to NYC.
Sincerely,
Disappointed Guest
12-30-15
Posted by Disappointed, from Guest on Dec 30, 2015
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Comment from Hotel Management
Jan 4, 2016
by General Manager
We are so sorry to read you had a terrible experience upon arrival. Our facilities fee is fully mentioned on our website and includes a lot more than only wifi; it also includes unlimited domestic and international calls, a hospitality reception from 5-7 daily and access to our gym, etc. We are sorry you were unable to take full advantage of it.
5 out of 5
Best
Pros:The daily happy hour with drinks and light snacks was a great break at the end of a sightseeing day.
Cons:Not a single suggestion.
Location:Right on the south end of park, next to the Plaza hotel. Perfect location
Park room on the 45 floor. Hugh room was spotless. Unbelievable view of central park. Staff was extremely courteous and helpful.
Posted by a verified traveler on Dec 29, 2015
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2 out of 5
Noisy room
Pros:Happy hour on the second floor
Cons:Listen and respond appropriately to guest complaints.
Location:central park,
I stayed at this hotel one night. There was an intermittent noise above the room which sounded like moving furniture which continued throughout the day and night. I was expecting the noise to stop at night time but it continued. When I checked out the next day by 12 noon I told the hotel staff about the intermittent noise and I was instructed that I should have informed the front desk about the noise at 3am when the noise was keeping me awake. All I wanted was to sleep. My complaint was largely ignored. This is the reason for my bad review. If the hotel staff treated my complaint as legitimate, I would have still given a good review.
Posted by One night, from Upstate NY on Dec 22, 2015
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Comment from Hotel Management
Dec 27, 2015
by GM
Thank you for your candid feedback. We are embarassed that your stay was less than perfect. We aim to pair a warm and welcoming product with exceptional service at a great value. We failed to provide that for you. Please accept our sincere apologies for not meeting your expectations. We only hope that you will consider staying with us again and grant us an opportunity to mend the the impression we have made. Your thoughts and voice have been heard.
Happy Holidays
General Manager
2 out of 5
Nice location Facilities and condition Poor
Pros:Location
Cons:Maintainenece, Housekeeping inspection prior to turning room over to occuppancy.
Location:Great location near Park and theater district.
First Room assigned had broken water closet. I repaired it myself. HVAC not operating. Advised by Hotel it was turned off and only heating was working. Bed was in poor condition. It made terrible noises every time you moved. Closet too small for two people. One phone only in room and not operating. Second Room better but was forced to pay an additional $30.00 per night above quoted rated-Bait and switch. This hotel charges a facility fee of $30.00 per night over and above daily room rate. This should included in the stated and advertised rate clearly.
Posted by Steven, from Miami on Dec 1, 2015
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Comment from Hotel Management
Dec 15, 2015
by General Manager
Steven,
We sincerely apologize for the inconveniences experienced throughout your most recent stay This is certainly not the upscale, luxurious experience we want to provide to our guests. We hope you give us an opportunity to turn this negative experience around.
However, our facilities fee is clearly advertised on our website before booking your stay. We are sorry this was missed but do hope you were able to take full advantage of everything it has to offer.
Your voice and thoughts have been heard.
Airport: New York, NY (JFK-John F. Kennedy Intl.) (28.3 km / 17.6 mi)
Train station: New York Grand Central Terminal Station (2.3 km / 1.4 mi)
Metro station: 57 St. Station (0.2 km / 0.1 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Park Lane Hotel offers 628 air-conditioned accommodations with safes and hair dryers. 30-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Deep soaking tub
In-room dining (limited hours)
Flat-screen television
Cable channels
Hypo-allergenic bedding
Shower and tub combination
Housekeeping (daily)
International calls (free)
Long distance calls (free)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
The hotel hosts a free manager's reception on select days.
The recreational activities listed below are available in Central Park, directly across from the hotel; fees may apply.
Bicycle rentals nearby
Hiking/biking trails nearby
Accessibility
If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Pets
Pets: USD 250 per pet, per stay
Maximum 2 per room (weight limit: 55.12 lb)
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This property charges a fee for parcel delivery and storage for registered guests and scheduled groups. The hotel cannot be held responsible for lost or damaged goods. For more details, please contact the property using the information on the reservation confirmation received after booking.
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
