2/10 Terrible
Seamus
Traveled with partner
Mar 25, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room for a few nights based off of reviews I saw on Expedia....my mistake. The reviews on Google are more accurate. Please do yourself a favor and book somewhere else. The entire place smells like smoke and the shower didn't work in the room that we were given. I reached out to Expedia to ask about the refund policy after we checked in and they told me to hold so that they could speak to the front desk staff. As soon as they got off the phone with her, she came to our room, banging on the door, yelling "why didn't you tell me there was a problem?!". We told her our issues and she gave us the room next door. Once we were in there (and extremely upset), we decided to just book another place. The second room also smelled and we didn't feel comfortable with any staff having access to our belongings (especially since we overhead the front desk woman talking about us to the cleaning staff while switching out our keys). After two calls to Expedia and one to the hotel itself, there will be absolutely no money refunded, despite the fact that we only stayed for less than an hour out of our 3 day reservation. Stay away from this place. The staff are rude and the hotel is nasty.
Seamus
Stayed 3 nights in Mar 2025