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Crowne Plaza JFK Airport New York City, an IHG Hotel

3.5-star property
138-10 135th Ave, Jamaica, NY 1-855-201-7819

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3.3 out of 5
See all 37 Travelocity Reviews

"Checking in took awhile as i already booked a room online. The bathroom sink was full of water and not gojng down. when maintenance FInally came they ... " More

By a verified traveler on Thu 08 Jul 2021

Points Of Interest

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Hotel Description

3.5-star hotel near Resorts World Casino

Close to airport

A stay at this Queens hotel places you within 3 miles (5 km) of Resorts World Casino and 6 miles (10 km) of St. John's University. Flushing Meadows-Corona Park and USTA Billie Jean King National Tennis Center are within 9 miles (15 km).

Free shuttle, parking

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and free airport shuttle. Guests will appreciate free perks like free self parking and WiFi in public areas.

Free Internet, iPod docks

The 335 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include flat-screen TVs, refrigerators, and room service.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149* Per night/room Aug 9 - Aug 10

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Hear, Roll In Shwr)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Crowne Plaza JFK Airport New York City, an IHG Hotel ratings based on 37 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza JFK Airport New York City, an IHG Hotel

Everyone (19) Couples (4) Family (9)
4 out of 5
loved the shower

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by General Manager

We appreciate you letting us know our team went over and above in serving you! It is great to know you were especially pleased with our housekeeping associates. However, we regret the parking situation you have described and have made a note of your comments. It was a pleasure having you as our guest, and we look forward to welcoming you back. Sincerely, George Drepaul, General Manager CHA

3 out of 5
Checking in took awhile as i already booked a room online. The bathroom sink was full of water and not gojng down. when maintenance FInally came they said there was a clip turned opposite way like we were suppose to know that. No sink fulls up like that when just washing hands/ face. There was a bug in the bathroom, one face cloth for two people

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by General Manager CHA

Thank you for being our guest. We are sorry for the inconvenience caused upon arrival and regret the issues you encountered in your room. We always want to exceed the expectations of our guests; therefore, we are disappointed this was not your experience. We appreciate all your feedback and will share your concerns appropriately so this is not repeated. We hope you will choose us again in the future for a much better experience. Sincerely, George Drepaul General Manager CHA

2 out of 5
The advertised “free self parking” is severely limited and is first come first serve. There is not even anyplace to leave your car for check in and I was rudely told to move it, even though I saw dozens of others leaving their car in the same spot during check in. I was forced to find a spot on the street and was lucky to find one three blocks away, having to carry my bags back that distance.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 28, 2021 by General Manager CHA

Thank you for choosing to stay with us. We appreciate your feedback, and we want to apologize for not meeting your expectations. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest. Sincerely, George Drepaul, General Manager CHA

4 out of 5
Noisy all night

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 24, 2021 by General Manager CHA

Thank you for being our guest at Crowne Plaza JFK Airport New York City. We are glad to know overall you had a good stay, but we are sorry for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Sincerely, George Drepaul General Manager CHA

4 out of 5

Posted by on May 29, 2021

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Comment from Hotel Management

Jun 11, 2021 by General Manager

We are delighted you had a great stay at Crowne Plaza JFK Airport New York City. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, George Drepaul General Manager CHA

4 out of 5

Posted by on May 29, 2021

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Comment from Hotel Management

Jun 11, 2021 by General Manager

Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Crowne Plaza JFK Airport New York City. Sincerely, George Drepaul General Manager CHA

4 out of 5
Nice room, very spacious, no issues or concerns. Staff was pleasant.

Posted by , from Winston-Salem on Jan 29, 2021

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Comment from Hotel Management

Jan 29, 2021 by General Manager CHA

Michael, thank you for your recent stay at Crowne Plaza JFK Airport New York City and for posting such a kind review of our hotel. It is a pleasure to know we exceeded your expectations with our comfortable accommodations and courteous staff! We enjoyed having you as our guest, and we hope to see you again on your next visit to the Big Apple. Sincerely, George Drepaul General Manager CHA

3 out of 5
Was nice and close to jfk. Had no hot water in shower

Posted by on Jan 14, 2021

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Comment from Hotel Management

Jan 15, 2021 by General Manager CHA

Thank you for staying at our hotel. We are glad overall you had a good time with us and that you appreciated our location close to the airport. However, we are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. It was our pleasure serving you, and we look forward to our next opportunity to make your visit an excellent one. Sincerely, George Drepaul, General Manager CHA

3 out of 5
Friendly staff, room was clean. My only complaint would be that the hotel shuttle was very slow to come pick us up.

Posted by on Dec 20, 2020

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Comment from Hotel Management

Dec 21, 2020 by General Manager

Thank you for your review regarding your stay. We are glad you loved your clean accommodations and our cordial staff. However, we are sorry you experienced a delay in our shuttle service. We have shared these concerns with the appropriate individuals, and we are very grateful for your patience. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, George Drepaul, General Manager CHA

3 out of 5
We picked this room because it included breakfast, we ordered breakfast which you have to use room service due to covid and said we when we had to have it by and it never showed up and we had to leave. Very disappointed we had to travel with no breakfast.

Posted by , from Connecticut on Aug 7, 2020

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Comment from Hotel Management

Aug 8, 2020 by General Manager CHA

Cathy, thank you for being our guest. We are sorry for the disappointment you had with the lack of breakfast. We are reviewing the situation to ensure such an incident does not happen again. We hope the rest of your stay was a positive one and look forward to welcoming you back. Sincerely, George Drepaul General Manager CHA

About the Crowne Plaza JFK Airport New York City, an IHG Hotel

Location 138-10 135th Ave, Jamaica, NY 11436

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 4540 square feet (422 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza JFK Airport New York City, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Jamaica hotel is smoke free.

  • 1 building
  • 335 guestrooms or units
  • 9 levels
  • 4540 sq ft of conference space
  • 422 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: John F. Kennedy International Airport (JFK) (5.3 km / 3.3 mi)
  • Train station: Jamaica Station (4.3 km / 2.7 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Crowne Plaza JFK Airport New York City, an IHG Hotel offers 335 air-conditioned accommodations with iPod docking stations and safes. 37-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Jamaica hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 11:30 AM.

Idlewild Restaurant & Bar - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA), and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 18 per person (approximately)
  • Valet parking fee: USD 25.00 per day
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel JFK Airport City New York
  • Crowne Plaza JFK Airport New York City
  • Crowne Plaza JFK Airport New York City Hotel
  • Crowne Plaza JFK Airport New York City Hotel
  • Crowne Plaza JFK Hotel
  • Crowne Plaza JFK
  • Hotel Crowne Plaza JFK Airport New York City Jamaica
  • Jamaica Crowne Plaza JFK Airport New York City Hotel
  • Hotel Crowne Plaza JFK Airport New York City
  • Crowne Plaza JFK Airport New York City Jamaica
  • Crowne Plaza Jfk New York City
  • Crowne Plaza JFK Airport New York City
  • Crowne Plaza JFK Airport New York City, an IHG Hotel Hotel
  • Crowne Plaza JFK Airport New York City, an IHG Hotel Jamaica

You should know

  • Crowne Plaza JFK Airport New York City, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.