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"Very Nice - comfortable There for a convention so spent little time at hotels " More

By a verified traveler on Mon 04 Nov 2019

Hotel Description

3.5-star hotel near Times Union Center

Downtown Albany stay

Within a 10-minute walk of this Downtown Albany hotel, you'll find Times Union Center and The Egg. Palace Theater and Albany Capital Center are also within half a mile (1 km).

Multiple dining options

This traditional hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and perks like free train station pick-up.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 385 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include pillowtop beds, MP3 docks, and room service.

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Albany ratings based on 13 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Albany

Everyone (7) Couples (2) Family (2)
2 out of 5

Posted by on Aug 18, 2020

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4 out of 5
Very Nice - comfortable There for a convention so spent little time at hotels

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 30, 2019 by Bobbi

Thank you for your feedback

4 out of 5
the elevator not working walked down 9 floors bought me breakfast

Posted by on Jul 25, 2019

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Comment from Hotel Management

Aug 3, 2019 by AJ

Thanks for your feedback

5 out of 5
Gym and hot tubxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx_xxxxxxxxxxxxx_

Posted by on May 19, 2019

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Comment from Hotel Management

May 25, 2019 by AJ

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5
The Elevators should function better. Each night another unit was not working. One night an Elevator became stuck and had to be rescued.

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 11, 2019 by AJ

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
The hot water handle in the bathroom would not turn and some of the wall paper was peeling above the shower. Over all EXTREMELY clean.

Posted by on Mar 27, 2019

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Comment from Hotel Management

Apr 1, 2019 by AJ

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
The only thing I can complain about is that the elevators were horribly slow. There are 15 floors, with four elevators, one being out of service. They could not handle the volume of people, noting several conventions and a large concert at Times Union. Had that other elevator been working,perhaps the delays could have been avoided. However, in the long run, that was a small inconvenience to us. Our room was clean and spacious and the bed was very comfortable. We had the buffet breakfast; it was generous in selection and good. We were there for a concert at Times Union. The walk was about a block away and we felt secure walking back at midnight. Overall a good experience for an overnight stay.

Posted by , from Central New York on Mar 24, 2019

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Comment from Hotel Management

Apr 1, 2019 by AJ

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
Service in the restaurant was extremely slow got their two hours prior to a show we were going to and did not have enough time to enjoy a nice dinner

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 3, 2019 by AJ

We apologize for the service in the restaurant and hope you give us another chance to make it right!

3 out of 5
Very close to the times union center and a great doughnut shop. However very overpriced for the quality.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 26, 2019 by AJ

Thank you for your review

2 out of 5
Close to events center Times Union and had a pool. But had to pay for parking and when i booked the room with travelocity i ordered the room with breakfast but when i got there the breakfast wasnt included.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 25, 2019 by Aj

Unfortunately breakfast and parking are not included under the standard room rate. Hope you give us another opportunity to share a more positive experience with you soon.

Property Features

Hilton Albany offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 34000 square feet (3159 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Hilton Albany. A roundtrip airport shuttle (available 24 hours) and a train station pick-up service are free. For a fee, parking is available. This 3.5-star Albany hotel is smoke free.

  • 385 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 34000 sq ft of conference space
  • 3159 sq m of conference space
  • Built in 1980
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Albany Intl. Airport (ALB) (12.9 km / 8 mi)
  • Train station: Albany-Rensselaer Station (2.4 km / 1.5 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton Albany offers 385 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Charter Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

SESSIONS - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered.

Mr B Coffee - This coffee shop specializes in American cuisine and serves light fare only.

Late night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 20 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18 per person (approximately)
  • Self parking fee: USD 20.00 per night (in/out privileges)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Albany Hilton
  • Hilton Albany
  • Hilton Hotel Albany
  • Hilton Albany Hotel
  • Hilton Albany Hotel
  • Hilton Albany Albany
  • Hilton Albany Hotel Albany

You should know

  • Hilton Albany offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • One child 20 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.