8/10 Bueno
Saher P.
7 may. 2025
Le gustó: Limpieza
Nice stay, but attention to detail needs improvement
Overall, the cabin was really nice, in a nice neighborhood, and on a lake. A beautiful stay!However, we ran into issues with what they promised was provided:-Cleaning products and empty drink cans were left out, so the cleaning wasn't very thorough prior to our arrival.-There were no towels or toiletries, other than 2 washcloths per bathroom. We would have brought our own, but the website said that they were included. Once I made the management aware around 8am, we were told they would arrive by 10:30am. Due to a lack of communication, we were not told when they were dropped off and didn't find them until almost noon. We ended up having to cancel and reschedule plans due to this.- The website boasts that there is a BBQ grill available with an extra propane tank. We were not able to use the grill because the attached tank was stuck closed, and we could not swap it out for the other tank, because it was empty. Super inconvenient.-Prior to arriving, the team texted me - to which I responded. Later they called to ask why I had not responded. I texted back about the call (because I thought it might be spam), they told me to disregard it. I was at work, and not able to respond to every message, and the call/texts were excessive.We would stay again, but communication needs improvement. Promised amenities that were not provided lead to massive inconvenience during a holiday weekend. There were many positives, but attention to detail could be better for the management team.
Saher P.
Se hospedó 3 noches en abril de 2025