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The Ritz-Carlton, Philadelphia

5-star property
Ten Avenue of the Arts, Philadelphia, PA 1-855-201-7819
4.2 out of 5
Very good!
See all 17 travelocity Reviews

"It’s the Ritz! When you walk off the street into the lobby, you are introduced to ambulance and a very pleasant smell of freshly cut flowers. As expe ... " More

By a verified traveler on Fri 05 Nov 2021

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Hotel Description

5-star luxury hotel near Reading Terminal Market

Center City stay

Within a 15-minute walk of this Center City hotel, you'll find Pennsylvania Convention Center and Rittenhouse Square. Also, Reading Terminal Market is within half a mile (1 km) and Liberty Bell Center is within 2 miles (3 km).

Luxury amenities

A full-service spa, a 24-hour gym, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$379* Per night/room Oct 29 - Oct 30

Club Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite, 1 Bedroom, Non Smoking (Club Level)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Club Suite, 1 Bedroom, Non Smoking (Governor Suite, Club Lounge Access)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton, Philadelphia ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ritz-Carlton, Philadelphia

Everyone (6) Couples (2) Family (1)
5 out of 5
It’s the Ritz! When you walk off the street into the lobby, you are introduced to ambulance and a very pleasant smell of freshly cut flowers. As expected, the staff is amazing! Everyone on staff asks how you day is and if there is anything they do for you. The room was very comfortable, with a small sitting and office area. The bathroom has the closet, a stand alone shower, separate bath, and a water closet. The location of the hotel is awesome for tourist, right in city center. We have a very nice time during our stay.

Posted by on Nov 5, 2021

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4 out of 5

Posted by on Jul 31, 2021

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3 out of 5

Posted by on Aug 31, 2019

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5 out of 5

Posted by on Aug 9, 2019

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4 out of 5
Staff was excellent. Hard to find were to leave my car for valet.

Posted by on May 11, 2019

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2 out of 5
Had to pinch myself to believe that this hotel belonged to the Ritz-Carlton group. The food quality and choice at the Club was barely at par with a Motel 6. Horrible! The hairdryer in the room was so gross, we had to use tissues to hold it, and the filter in the back was totally clogged with dust. The hotel has no personality, whatsoever. Will never go back!

Posted by on Feb 19, 2019

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5 out of 5
From start to finish, outstanding. I was only there one night so I didn't get to use some of the facilities but lobby lounge and breakfast were welcoming. Room was top notch.

Posted by on Oct 7, 2018

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2 out of 5

Customer service a disservice.

All the pretense of a luxury hotel without any. Unapologetically, check in couldn't deliver a king bed request an hour before check in, stating all were gone already. Many angry guest in lobby. Security doesn't exist. Had to call housekeeping twice for robe, only one in a double room? And ice machine broken. An SNL comedy sketch.

Posted by , from NYC on Jun 6, 2017

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5 out of 5

great!!!

Sttaf super professional!!! Front desk excellent, Isabel Ochoa was very professional!! Will give 5 stars to all of them!!

Posted by , from O on Dec 11, 2016

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5 out of 5

More than exceeded my expectations

Pros: Close restaurants, Quiet, staff, service
I stumbled across quite the deal at the Ritz while planning a short notice trip to Philadelphia. I've never had the opportunity to stay with the Ritz before, but have enjoyed other high end establishments over the years. I must say, my wife and I were truly impressed by the professional, courteous, and friendly staff. Nothing was missed, nothing too small, nothing questioned. I am now a fan and will be staying at other Ritz-Carlton properties in the future. Thank you very much for the best trip in recent memory!

Posted by , from Austin, TX, USA on Feb 20, 2013

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About the The Ritz-Carlton, Philadelphia

Location Ten Avenue of the Arts, Philadelphia, PA 19102

Property Features

The Ritz-Carlton, Philadelphia offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Spa services, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury The Ritz-Carlton, Philadelphia. Parking is available for a fee. This 5-star Philadelphia hotel is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 31 levels
  • Meeting rooms
  • Built in 2000
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: 30th St Station (2.4 km / 1.5 mi)
  • Metro station: 15th St. Tram Stop (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Philadelphia offers 301 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 49-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to noon.

Aqimreo - This restaurant specializes in Latin American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

Richel D’Ambria Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Sports massage
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 30 lbs per pet
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 4.00–35.00 per person
  • Fee for in-room wireless Internet: USD 12.00 per day (rates may vary)
  • Valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Ritz-Carlton
  • Ritz-Carlton Hotel Philadelphia
  • Ritz-Carlton Philadelphia
  • Ritz-Carlton Philadelphia Hotel
  • The Ritz Carlton, Philadelphia
  • The Ritz-Carlton, Philadelphia Hotel
  • The Ritz-Carlton, Philadelphia Philadelphia
  • The Ritz-Carlton, Philadelphia Hotel Philadelphia

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.