4.4 out of 5

"Sttaf super professional!!! Front desk excellent, Isabel Ochoa was very professional!! Will give 5 stars to all of them!! " More

By a verified traveler on Sun 11 Dec 2016

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Hotel Description

A luxury stay in the heart of Philadelphia awaits you at The Ritz-Carlton, Philadelphia. Within a 20-minute stroll, you'll find popular places like Liberty Bell Center and Independence Hall. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and a 24-hour fitness center.

WiFi, wired Internet, and flat-screen TVs are featured in all 301 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Free newspapers, video-game consoles, and safes are also available.

A day of pampering at Richel DAmbra can include deep-tissue massages, hot stone massages, and body scrubs along with aromatherapy and mani/pedis. The restaurant, AQIMERO, serves regional cuisine and is open for breakfast, brunch, lunch, and dinner. 10 Arts Lounge is the hotel's own lobby lounge, serving drinks along with breakfast and brunch. 26000 square feet (2415 square meters) of event facilities include 18 meeting rooms and a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a sauna, and coffee/tea in a common area. Buffet breakfast is available. There's also the convenience of valet parking.

Within a 20-minute walk of this 5-star Market East hotel, attractions include Reading Terminal Market and Ben Franklin National Memorial.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$270 per night

Private Club Access, Five Presentations Daily

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, View (City Hall View Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Ritz-Carlton ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
2 out of 5

Customer service a disservice.

All the pretense of a luxury hotel without any. Unapologetically, check in couldn't deliver a king bed request an hour before check in, stating all were gone already. Many angry guest in lobby. Security doesn't exist. Had to call housekeeping twice for robe, only one in a double room? And ice machine broken. An SNL comedy sketch.

Posted by , from NYC on Jun 6, 2017

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5 out of 5

great!!!

Sttaf super professional!!! Front desk excellent, Isabel Ochoa was very professional!! Will give 5 stars to all of them!!

Posted by , from O on Dec 11, 2016

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5 out of 5

More than exceeded my expectations

Pros: Close restaurants, Quiet, staff, service
I stumbled across quite the deal at the Ritz while planning a short notice trip to Philadelphia. I've never had the opportunity to stay with the Ritz before, but have enjoyed other high end establishments over the years. I must say, my wife and I were truly impressed by the professional, courteous, and friendly staff. Nothing was missed, nothing too small, nothing questioned. I am now a fan and will be staying at other Ritz-Carlton properties in the future. Thank you very much for the best trip in recent memory!

Posted by , from Austin, TX, USA on Feb 20, 2013

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5 out of 5

A great experiance, would definitely stay again.

Pros: Close restaurants, Quiet
Cons: Poor breakfast
Everything from the door men to the room was fantastic. Very friendly, and very efficient.

Posted by , from Le Raysville, PA, USA on Jun 6, 2012

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4 out of 5

Great Hotel and Location

There were a few things that did tick me off somewhat for the amount of money I was spending and the brand / 5 star ratting attached to this property. Turndown service came to my room at 7pm and I requested her return in 30 minutes as I would be out for the evening. When I returned later that evening I discovered that turn down service had not been provided. Reading lamp on the desk was broken.

Posted by , from New Haven, CT on Apr 12, 2011

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5 out of 5

I felt as if they cared.

Pros: Close restaurants, Quiet
The check in was some what unsettling due to a malfunctioning credit card machine: immediately the receptionist offered a glass of Champagne to smooth things over very nice touch. It is the little considerations make the Ritz well above the rest.

Posted by , from falls church va on Feb 7, 2011

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4 out of 5

The staff were so eager to please. Great location. Small rooms

Pros: Close restaurants
Cons: small rooms
The Staff was Great! Location is easy access to everything in Center city and University City. The rooms are very small with a odd musky smell. Changed rooms 6 times till we found one that was somewhat acceptable. The lobby is beautiful.

Posted by , from Dallas, Texas on Feb 3, 2011

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5 out of 5

Beautiful Building

This building is an architectural gem. The old Girard Bank with it's huge marble lobby and beautifully appointed fixtures is a pleasure be in the midst of, having a drink or coffee and simply relaxing. The hotel is a great location for enjoying Avenue of the Arts and it's theatrea and restaurants, plus a wonderful view of Philadelphia's iconic City Hall. The service is first rate from desk clerks to doormen, everyone was pleasant and helpful (got great tips on what to order at our before show restaurant.) Being back home in Philly for an evening out with friends and daughters was made even more special having stayed at the Ritz Carlton.

Posted by on Jan 23, 2010

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4 out of 5

bithday weekend

It was peaceful and nice. I have stayed at other Ritz and it wasn't as nice as the other but still uo there for being one of the best

Posted by on Dec 11, 2009

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5 out of 5

Ritz--Wonderful experience in heart of Philadelphia

From the moment you enter its impressive lobby, you can relax that you are in the hands of truly professional hospitality personnel. Every single person was friendly, adept at his or her job and gave the impression that to serve you was their pleasure. The room was ready, cool and perfect; the trademark Ritz-Carlton marble bathroom made me feel in the lap of luxury. You don't go here if you are pinching pennies. Breakfast was delicious, but over-the-top expensive. Valet parking also adds to the tab. The plus is that you can walk from the lobby to many wonderful restaurants, the Kimmel Center, shopping--so much that Philly has to offer.

Posted by on Apr 28, 2009

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About the The Ritz-Carlton, Philadelphia

Location Ten Avenue of the Arts, Philadelphia, PA 19102

Property Features

The Ritz-Carlton, Philadelphia offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Event space at this hotel measures 26000 square feet (2415 square meters) and includes a conference center. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury The Ritz-Carlton, Philadelphia. For a fee, parking is available.

  • 301 guestrooms or units
  • 31 levels
  • 26000 sq ft of conference space
  • 2415 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (16.2 km / 10.1 mi)
  • Train station: Philadelphia University City Station (3.2 km / 2 mi)
  • Metro station: 11th St Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Philadelphia offers 301 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include bathrobes, designer toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

AQIMERO - This restaurant specializes in regional cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

10 Arts Lounge - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Late night fare is available from 24-hour room service.

Spa Services

At The Ritz-Carlton, Philadelphia's spa, you'll enter a tranquil place that quickly replaces worldly concerns with a world of comfort. Escape to the peaceful, rejuvenating solitude of the Philadelphia Spa, featuring the latest in massage therapies, salon services, and more.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 30 lb
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 16 per person (approximately)
  • Fee for in-room wireless Internet: USD 12 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12 per day (rates may vary)
  • Valet parking fee: USD 52.00 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Ritz-Carlton
  • Ritz-Carlton Hotel Philadelphia
  • Ritz-Carlton Philadelphia
  • Ritz-Carlton Philadelphia Hotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.