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4.5 out of 5

"It was an overall pleasant stay and the staff was very kind. " More

By a verified traveler on Tue 19 Jun 2018

Hotel Description

4.5-star luxury hotel near Rittenhouse Square

Center City stay

A stay at this Center City hotel places you steps from Walnut Street and within a 10-minute walk of Rittenhouse Square. Kimmel Center for the Performing Arts and City Hall are also within half a mile (1 km).

Renovated in 2019

This luxury hotel features 2 restaurants, a bar/lounge, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Limo/town car service, express check-in, and express check-out are also on offer.

Free WiFi, flat-screen TVs

Along with free WiFi, the 306 guestrooms offer wired Internet and flat-screen TVs. Other amenities include minibars, room service, and premium bedding.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$162 per night

Luxury Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Prestige Suite (Corner Room)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

King Room (Magnifique, Corner)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sofitel Philadelphia at Rittenhouse Square ratings based on 121 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Philadelphia at Rittenhouse Square

Everyone (22) Couples (3) Business (1) Family (5)
4 out of 5
It was our second stay at this property and overall a very good choice. Good location near Rittenhouse Square, Staff is fantastic and accommodating, rooms are nice and clean, only thing missing was a pool for the little ones especially in the Summer but that's hard to come by in the city.

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 9, 2019 by Jessica

Thank you for the rating and review!

1 out of 5
No fitted sheets on the bed. The towels aren’t soft & no one at the front desk has any idea what they’re doing.

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 21, 2019 by Jessica

I am sorry to see we were not able to meet expectations. Our bed is made up in a European style with a flat bottom sheet and then a duvet in a duvet cover, we are happy to add a top sheet upon request. This is the first comment we have seen on the softness of our towels and will be sharing this feedback with our laundry to monitor and correct, thank you for bringing this to our attention. I have shared your feedback on our front desk service with our manager and we will continue to work to improve our services. Thank you for taking the time to share your feedback.

5 out of 5
This hotel was everything you would expect from a 4 star hotel. Great service from the valet to the concierge. Everyone went out of their way to show excellent hospitality and customer service. The room was very nice, cleanly, and if high quality. Not to mention the bed was amazing!!

Posted by on May 18, 2019

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Comment from Hotel Management

May 20, 2019 by Jessica

Dear Rissa, Thank you for your top rating and wonderful comments. I am so pleased you enjoyed our service and signature Sofitel beds! We hope to welcome you back in the near future.

4 out of 5
A very nice hotel, but valet parking was over $55 per day. Quite painful! The room was nice, modern and large, but it was dusty under the bed and dresser. The beds and comforters were very comfortable. The employees out front were very helpful and friendly. At the counter, they seemed more harried. The hotel had an overall business feel to it, perhaps not the best for a family stay since it was a 30 minute walk to the historic section of town.

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 28, 2019 by Jessica

Thank you for your thoughtful review of our hotel. I am happy your were able to enjoy our newly renovated rooms and our door team. I have shared your feedback on the dust with our executive housekeeper to ensure this does not reoccur. Thank you for bringing it to my attention.

5 out of 5

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 23, 2019 by Jessica

Thank you for your top rating! We hope to welcome you again soon.

5 out of 5
Overall, the experience exceeded our expectations. However, we had an early arrival and they were unable to accommodate our request for early check-in.

Posted by , from Los Angeles, CA on Feb 20, 2019

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Comment from Hotel Management

Feb 21, 2019 by Jessica

Dear Dean, Thank you for taking the time to review your experience with us! I am pleased to hear we were able to exceed expectations. I apologize we were unable to accommodate your request for an early arrival. While we do our best to have rooms available early for our guests, some day business levels do not allow us to do so. Thank you for your understanding and we hope to welcome you back in the near future!

5 out of 5
Always a wonderful stay. However the only issue was there appeared the floor was not clean in the bathroom near the toilet. I observed urine on the floor in front of the toilet. This was not pleasing too see as I used the bathroom myself.

Posted by on Dec 23, 2018

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Comment from Hotel Management

Dec 25, 2018 by Jessica

Thank you for taking the time to rate us and share your feedback. Please accept my sincere apologies for the cleanliness issue in your bathroom. I have shared your feedback with our housekeeping manager and rest assured this will not reoccur. Please let us know if we can be of further assistance.

4 out of 5
Pleasant staff, quiet room, comfortable bed, nice Lanvin shampoo in the shower. It was a great visit.

Posted by on Dec 2, 2018

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Comment from Hotel Management

Dec 5, 2018 by Jessica

Thank you for taking the time to review your experience with us. I am glad you were able to enjoy our comfy beds and Lanvin products. I hope we have the opportunity to welcome you back soon and provide an even more exceptional experience.

4 out of 5
It was an overall pleasant stay and the staff was very kind.

Posted by on Jun 19, 2018

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Comment from Hotel Management

Jun 20, 2018 by Benoit

Dear Guest, Thank you for choosing us, we are glad our staff made your stay enjoyable. We hope to see you again soon. Regards

4 out of 5

Excellent location and wonderful staff

Stayed here for a long weekend - terrific location for tourist activities, within easy walking distance/short ride to museums, shops and tons of great restaurants. Staff couldn't have been nicer. Only points off were a mattress that was very soft and could use some better soundproofing between rooms, as others have said. I did not need to hear the baby and toddler next door at 6 am on a Sunday. Others have complained about bath amenities and cleanliness and I thought these were fine - ok, maybe the towels could be a little softer but it's a solid 4 stars

Posted by on Feb 20, 2018

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Comment from Hotel Management

Feb 21, 2018 by Benoit

Dear Guest, Thank you for your comments! We are glad you mention our location and staff. We appreciate your feedback and will look into it to improve our service. Regards

About the Sofitel Philadelphia at Rittenhouse Square

Location 120 S 17th St, Philadelphia, PA 19103

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16870 square feet (1567 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Philadelphia at Rittenhouse Square. For a fee, parking is available. A complete renovation of Sofitel Philadelphia at Rittenhouse Square was completed in April 2019. This 4.5-star Philadelphia hotel is smoke free.

  • 306 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 16870 sq ft of conference space
  • 1567 sq m of conference space
  • Built in 2000
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (16.5 km / 10.2 mi)
  • Train station: Philadelphia 30th St Station (1.9 km / 1.2 mi)
  • Metro station: City Hall Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Philadelphia at Rittenhouse Square offers 306 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 37-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Philadelphia hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11:00 AM.

Liberte - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Chez Colette - This brasserie serves breakfast and brunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pets

  • Pets are welcome and stay free
  • Weight limit: 30 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property will place an authorization for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Fee for in-room wired Internet: USD 13.99 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 13.99 per day (rates may vary)
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 300 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Sofitel
  • Sofitel Philadelphia Hotel
  • Accor Philadelphia Hotel
  • Sofitel Hotel Philadelphia
  • Sofitel Philadelphia
  • Sofitel Philadelphia Rittenhouse Square Hotel
  • Sofitel Philadelphia Rittenhouse Square
  • Hotel Sofitel Philadelphia at Rittenhouse Square Philadelphia
  • Philadelphia Sofitel Philadelphia at Rittenhouse Square Hotel
  • Hotel Sofitel Philadelphia at Rittenhouse Square
  • Sofitel Philadelphia at Rittenhouse Square Philadelphia
  • Sofitel Philadelphia
  • Sofitel Square
  • Sofitel Square Hotel

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.