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4.7 out of 5

"The restaurant was great! The facility could benefit from additional options. " More

By a verified traveler on Sun 21 Feb 2021

Hotel Description

3.5-star spa hotel near Central Market, connected to the convention center

Heart of Lancaster

A stay at this Historic Downtown Lancaster hotel places you steps from Central Market and within a 5-minute walk of Lancaster County Convention Center. Also, Franklin and Marshall College is within 2 miles (3 km) and Millersville University is within 6 miles (10 km).

Full-service spa, dining

A full-service spa, a fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Comfy beds, WiFi

The 297 guestrooms have LCD TVs with cable channels and offer WiFi and pillowtop beds. Other amenities include wired Internet, coffee/tea makers, and free newspapers.

Deluxe Room, 1 King Bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 Double Bed, Non Smoking, Corner

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 Double Bed, Non Smoking, City View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Lancaster Marriott at Penn Square ratings based on 22 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lancaster Marriott at Penn Square

Everyone (7) Family (3)
5 out of 5
The restaurant was great! The facility could benefit from additional options.

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 21, 2021 by Customer Service

Thanks for the perfect rating! It's outstanding your time at Lancaster Marriott at Penn Square was fantastic. We can't wait until your next visit! Have a spectacular day!

5 out of 5

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 24, 2021 by Customer Service

Thank you for this excellent rating! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Lancaster Marriott at Penn Square! We'd love to host you again someday for yet another unforgettable visit. Have a fabulous day!

5 out of 5
Everything. The people was very. Give great service

Posted by on Aug 15, 2020

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Comment from Hotel Management

Aug 15, 2020 by Hotel Management

Thank you for staying with us and for the excellent review! It is our goal to deliver brilliant service to each of our guests, and I am very happy to see we exceeded your expectations.

5 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 22, 2020 by Customer Service

Thank you for the 5 out of 5 rating! We're thrilled to see how much you enjoyed staying at Lancaster Marriott at Penn Square. We look forward to hosting​ you again in the near future! Thank you again for sharing. Have a terrific day!

4 out of 5
Hotel is beautiful. We requested a king bed and got 2 doubles. No biggie - the room was spotless and very nice. The food at the breakfast buffet was horrible. It Exchange Bar is beautiful. definitely a must see! You can't beat the location of this hotel! All in all - I give it 4 stars. It would be 5 but the breakfast experience took them down a notch!

Posted by on Nov 12, 2019

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4 out of 5
Just a one night stay...booked, in part, because it said they had a pool and spa, but there was no spa (hot tub), just a spot where there might have been one. Staff very helpful when we had a wifi problem, lovely service at breakfast, helpful, patient doorman. Room could be spiffier--(ink) spots on carpet right near bed, etc... Bed was very comfy--nice coffee service. Good downtown location!

Posted by , from Long Island, NY on Sep 14, 2018

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5 out of 5
Absolutely the best I couldn’t have had a better stay anywhere else thanks for hospitality

Posted by on Mar 26, 2018

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3 out of 5

No AARP Discount

We used Travelocity to book our room. Set to pay on arrival. Hotel refused to honor our AARP discount "because we booked through Travelocity.

Posted by , from Ohio on Jul 9, 2017

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4 out of 5

Rainy weekend in Lamcaster

Lancaster Marriott is In the center of everything. We parked the car and walked everywhere all weekend. Two weddings and a prom going on simultaneously and not noisy, overcrowded or invasive to our privacy. Lots of great restaurants a stone's throw from the restaurant and we saw a great show at the Fulton!

Posted by , from Philadelphia on May 8, 2017

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4 out of 5

Nice STay and Nice hotel

Cons: No free Internet
All of the staff were friendly and helpful. The rooms were clean. The bed was comfortable, but I had a hard time sleeping on it, could just be me though. My only complaint is that there was no free wi-fi. Breakfast buffet was excellent, and a great variety.

Posted by , from Carteret, NJ, USA on Aug 30, 2012

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About the Lancaster Marriott at Penn Square

Location 25 South Queen Street, Lancaster, PA 17603

Property Features

Lancaster Marriott at Penn Square offers its guests a full-service spa and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. A 24-hour business center and a meeting room are available. Event space at this hotel measures 72,207 square feet (6708 square meters). Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly Lancaster Marriott at Penn Square. Parking is available for a fee. This 3.5-star Lancaster hotel is smoke free.

  • 1 building
  • 297 guestrooms or units
  • 19 levels
  • 72,207 sq ft of conference space
  • 6708 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Harrisburg Intl. Airport (MDT) (52.6 km / 32.7 mi)
  • Train station: Lancaster Station (1.9 km / 1.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Lancaster Marriott at Penn Square offers 297 accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. 37-inch LCD televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Lancaster hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandarin Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive smart lock details.

Guests will receive smart lock details.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 3.95 per hour (rates may vary)
  • Self parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lancaster Marriott Penn Square
  • Lancaster Penn Square Marriott
  • Marriott Lancaster Penn Square
  • Marriott Penn
  • Marriott Penn Hotel
  • Marriott Penn Hotel Lancaster Square
  • Lancaster Marriott At Penn Square Hotel Lancaster
  • Lancaster Marriott Penn Square Hotel
  • Marriott Penn Square Hotel
  • Marriott Penn Square
  • Lancaster Marriott at Penn Square Hotel
  • Lancaster Marriott at Penn Square Lancaster
  • Lancaster Marriott at Penn Square Hotel Lancaster

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.