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DoubleTree Resort by Hilton Lancaster

3.5-star property
2400 Willow Street Pike, Lancaster, PA 1-855-201-7819

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4.6 out of 5
Wonderful!
See all 17 Travelocity Reviews

"There was a pair of men’s dirty underwear on the floor by the chair in the room. Spoke to someone at the front desk about it and all she had to say wa ... " More

By a verified traveler on Mon 21 Oct 2019

Points Of Interest

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Hotel Description

Family-friendly 3.5-star resort with indoor pool

In suburbs

Within 6 miles (10 km) of this resort, you'll find Lancaster County Convention Center and Franklin and Marshall College. Also within 9 miles (15 km) are Millersville University and Tanger Outlets Lancaster.

9-hole golf course

A golf course, a 24-hour fitness center, and a restaurant are all featured at this smoke-free resort. There's fun for all ages with a children's pool and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the indoor pool and perks like free self parking and a free airport shuttle.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 185 guestrooms also offer WiFi and flat-screen TVs with digital channels. Room service, down comforters, and free newspapers are also available.

2 Queens Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$102* Per night/room Nov 22 - Nov 23

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

King 2 Room Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Queen Beds, Non-Smoking (Whirlpool)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree Resort by Hilton Lancaster ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree Resort by Hilton Lancaster

Everyone (11) Family (4)
5 out of 5

Posted by on Feb 17, 2020

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Comment from Hotel Management

Feb 18, 2020 by Marian

Thank you for staying with us and for your feedback! Come again.

3 out of 5
There was a pair of men’s dirty underwear on the floor by the chair in the room. Spoke to someone at the front desk about it and all she had to say was “ really, I’m sorry about that. I felt she should have gotten house keeping to go over the room again

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 23, 2019 by Marian

Thank you for your stay with us and for your feedback. We appreciated your call to us about the issue and sent housekeeping to get them. We work very hard at making each stay a memorable experience.

5 out of 5
Very nice. Good location for us. Everyone very nice

Posted by on Sep 29, 2019

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Comment from Hotel Management

Oct 2, 2019 by Marian

Thank you for your stay and for your feedback. Come again!

5 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 10, 2019 by Marian

Thank you for your stay with us and for your feedback. Come again!

3 out of 5
no microwave, small rooms, don't look like web site

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 29, 2019 by Marian

Thank you for staying with us and for your feedback. I'm sorry we did not meet up to your expectations. We work very hard to make each guest experience memorable.

5 out of 5
The staff was friendly and polite. The kiddie water park was AWESOME! We had a great time.

Posted by , from Monsey on Aug 20, 2019

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Comment from Hotel Management

Aug 24, 2019 by Marian

Thank you for your stay with us and for your feedback. Come again!

5 out of 5
Bartender preoccupied. Later learned he left when someone else checked on us. Not knowledgeable about bar snack offerings.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 14, 2019 by Marian

Thank you for staying with us and for your feedback. I'm sorry about the experience you had at the bar.

4 out of 5

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jun 30, 2019 by Marian

Thank you for staying with us and for your feedback.

5 out of 5
Only stayed one night in town for wedding, staff was very friendly & helpful, property very clean, bathroom was excellent.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 19, 2019 by Marian

Thank you for your stay with us and for your feedback. Come again.

4 out of 5
The staff couldn’t have been more accommodating. Hotel is clean and rooms are comfortable. Location(for our needs) couldn’t have been better. Grounds are wonderful! My only complaint is that I was not informed of the pool playground closure at the time of booking. It was part of the reason I chose this Hotel.

Posted by on Apr 18, 2019

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Comment from Hotel Management

Apr 19, 2019 by Marian

Thank you for your stay with us and your feedback. We have been working very hard to get emails out to everyone. We hope you all enjoyed the large pool till the kids pool reopens. I'm sorry that yours missed the message. Come again.

About the DoubleTree Resort by Hilton Lancaster

Location 2400 Willow Street Pike, Lancaster, PA 17602

Property Features

DoubleTree Resort by Hilton Lancaster offers its guests a golf course, an indoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 4000 square feet (372 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and tour/ticket assistance are also featured at the family-friendly DoubleTree Resort by Hilton Lancaster. A roundtrip airport shuttle (available 24 hours) and a train station pick-up service are free. Self parking is free. This 3.5-star Lancaster resort is smoke free.

  • 185 guestrooms or units
  • 5 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Lancaster, PA (LNS) (15.3 km / 9.5 mi)
  • Train station: Lancaster Station (7.4 km / 4.6 mi)
  • Property shuttles: Free airport shuttle and train station pick-up
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

DoubleTree Resort by Hilton Lancaster offers 185 air-conditioned accommodations with safes and complimentary newspapers. Beds feature down comforters. 50-inch flat-screen televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

DoubleTree Resort by Hilton Lancaster has a restaurant on site.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course. An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Golfing on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 1.95 and USD 11 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Lancaster
  • DoubleTree Resort Hilton Hotel
  • DoubleTree Resort Hilton Hotel Lancaster
  • DoubleTree Resort Hilton Lancaster
  • DoubleTree Resort Lancaster
  • Lancaster DoubleTree Resort
  • Doubletree Resort By Hilton, Lancaster Hotel Lancaster
  • Doubletree By Hilton Lancaster
  • DoubleTree Resort by Hilton Hotel Lancaster
  • DoubleTree Resort by Hilton Lancaster Resort
  • DoubleTree Resort by Hilton Lancaster Lancaster
  • DoubleTree Resort by Hilton Lancaster Resort Lancaster

You should know

  • DoubleTree Resort by Hilton Lancaster offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.