"Staff was very friendly, legit breakfast, and just nice. However 24 hr coffee would be awesome. Oh and the coffee was horrible so maybe not 24 hour ... " More
Historic Downtown Lancaster stay
At this Historic Downtown Lancaster hotel, you'll be within a 5-minute walk of Sehner-Ellicott-von Hess House and Hole in The Wall Puppet Theater. Demuth Museum and Heritage Center Museum of Lancaster County are also within half a mile (1 km).
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a 24-hour gym on site, and a 24-hour front desk and a terrace are also provided.
Nov 15, 2022 by General Manager
Dear Stephanie, Thank you for sharing your concerns with us. We apologize for the issues during check-in and for how our front desk team handled your concern. We are truly sorry that this started your stay with us on the wrong foot, and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We regret the inconvenience you and your family experienced and cannot thank you enough for your patience. We would welcome the opportunity to restore a favorable impression of our hotel in the future.Frank RiveraGeneral Manager
Aug 17, 2022 by General Manager
Dear Jonathan, thank you for choosing to stay at Holiday Inn Lancaster. We are pleased to know you enjoyed our thoughtful hospitality and delicious breakfast. However, we regret not meeting all of your expectations. It was a pleasure hosting you, and we look forward to your next visit. Frank Rivera, General Manager
Nov 17, 2021 by Vincent Materia- Front Office Manager
Thank you for your great feedback on our property! We hope you have a wonderful day!
Nov 1, 2020 by Kim
Thank you for your review. I am glad that you were happy with your stay. If there is ever any problem, please let us make it right immediately!
Nov 1, 2020 by Kim
Thank you for the review. We are glad that you enjoyed your stay.
Mar 12, 2020 by Kim
Thank you for your review. We ar glad you enjoyed your stay.
Holiday Inn Lancaster, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Lancaster, an IHG Hotel. For a fee, parking is available. This 3.5-star Lancaster hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Holiday Inn Lancaster, an IHG Hotel offers 134 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
The Imperial - This restaurant serves lunch and dinner.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.