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4.5 out of 5

"The staff were extremely helpful and amazing. The room was clean and so are the faculties. The breakfast buffet could have been better. Plenty of sele ... " More

By a verified traveler on Sun 17 Apr 2022

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Hotel Description

Family-friendly 3.5-star hotel near Franklin & Marshall College

In suburbs

Within 6 miles (10 km) of this Lancaster hotel, you'll find Franklin & Marshall College and Tanger Outlets Lancaster. Dutch Wonderland is within 6 miles (10 km) and American Music Theatre Lancaster is within 9 miles (15 km).

Renovated in 2019

This traditional hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the seasonal outdoor pool and perks like free self parking and a free airport shuttle.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$130* Per night/room Dec 1 - Dec 2

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Bedroom, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Walk-in Shower;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Eden Resort and Suites, BW Premier Collection ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eden Resort and Suites, BW Premier Collection

Everyone (9) Couples (2) Family (7)
5 out of 5
The staff were extremely helpful and amazing. The room was clean and so are the faculties. The breakfast buffet could have been better. Plenty of selections but the food wasn’t hot and no sugar free options. The pool was nice and the hot tub was even better. Would gladly stay here again.

Posted by on Apr 17, 2022

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Comment from Hotel Management

May 1, 2022 by Eden Resort Team

Natalie, thank you for the 5 rating. We're glad to hear that you would gladly stay here again. We appreciate your comments about all that you enjoyed during your stay and your feedback on how we can improve. We hope that you will visit us again soon. -Eden Resort Team

5 out of 5

Posted by on Sep 28, 2021

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5 out of 5

Posted by on Mar 12, 2020

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Comment from Hotel Management

Mar 12, 2020 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We hope that you can return for another visit soon. - Maria-José Tennison, General Manager

5 out of 5
Awesome customer service. Went above & beyond to make our stay extra-special.

Posted by on Jan 24, 2020

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Comment from Hotel Management

Jan 24, 2020 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We always strive to provide our guests with a superior experience, so it's great to hear that you experienced an extra-special stay. Thank you for recognizing our customer service. We hope that you can return soon.

5 out of 5
Beautiful hotel! Clean, friendly and the restaurants had good food. Will definitely stay here again when I am in the area.

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 6, 2020 by Maria-José Tennison, General Manager

Thank you for your comments and the 5 rating. We are glad that you enjoyed the hotel, our staff, and our restaurants/food. We look forward to your next stay here when you are in the area.

5 out of 5

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 23, 2019 by Maria-José Tennison, General Manager

Thank you for the 5 rating. We hope that you can visit us again soon.

5 out of 5
Renovation going on. Smelled a little musty in the hallways, other than that a beautiful room and great service.

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 22, 2019 by Maria-José Tennison, General Manager

Thank you for the 5 stars. We are glad that found your room beautiful and our service great. We hope that you an join us again.

2 out of 5
We booked a three bed suite, which looked great online; in person not so much. Our room was extremely noisy; we were on the end of a hallway and could hear slamming doors all night long. The beds were like hammocks and my wife and I had the most severe back pain all day from this. There is also no breakfast included. Not a huge deal but with all the other negatives it would have been nice. The room was clean and the staff did an excellent job of cleaning and restocking the rooms. I would not recommend

Posted by on Oct 30, 2019

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Comment from Hotel Management

Oct 30, 2019 by Maria-José Tennison, General Manager

Chris, thank you for taking the time to leave feedback on your recent stay. We are happy that you had an excellent experience with our staff. We're sorry to hear that you and your wife did not get a good night's sleep--our pillowtop mattresses typically receive rave reviews from our guests. We have a Manager on Duty at all times who can address any noise concerns and enforce our Quiet Time / Good Night's Rest policy. We hope that you will give us an opportunity to show you the 5-star experience that is typical for our guests.

2 out of 5
Room not ready when we arrived at 4pm for check in! Was told at 6pm that room I booked originally not available and given smaller room!

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 2, 2019 by Greg G General Manager

Thank you for taking the time to write a review about your recent visit to the Eden Resort & Suites. Our goal is to meet and exceed our guest’s expectations regarding every aspect of their stay. Obviously, we fell short of this goal during your recent visit and for this I apologize. The hotels team is dedicated to helping make your stay excellent in every way and if there is anything that needs to be addressed during your stay please make us aware of it and we will resolve the matter immediately. We hope to have the opportunity to regain your trust on a future visit

5 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 12, 2019 by Hotel Management

5 out of 5 stars? Thank you! We greatly appreciate you choosing the Eden Resort & Suites for your travel needs and welcome you back anytime!

About the Eden Resort and Suites, BW Premier Collection

Location 222 Eden Road, Lancaster, PA 17601

Property Features

Eden Resort and Suites, BW Premier Collection offers its guests a seasonal outdoor pool, a children's pool, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 28000 square feet (2601 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Eden Resort and Suites, BW Premier Collection. An area shuttle within 10 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Eden Resort and Suites, BW Premier Collection was completed in March 2019. This 3.5-star Lancaster hotel is smoke free.

  • 300 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 28000 sq ft of conference space
  • 2601 sq m of conference space
  • Built in 1971
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Lancaster Station (2.5 km / 1.5 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 10 mi
  • Parking: Free self parking

Room Amenities

Eden Resort and Suites, BW Premier Collection offers 300 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Eden Resort and Suites, BW Premier Collection has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport and train station. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Eden Resort and Suites, BW Premier Collection offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 20.00 for adults, USD 7.00 and USD 15.00 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Resort Lancaster
  • Eden Resort
  • Eden Lancaster
  • Best Western Lancaster
  • Best Western Eden Hotel
  • Lancaster Best Western
  • Best Western Premier Eden Hotel Lancaster
  • Best Western Premier Eden Resort And Suites
  • Eden Resort BW Premier Collection Lancaster
  • Eden BW Premier Collection Lancaster
  • Eden BW Premier Collection
  • Eden Resort BW Premier Collection
  • Best Western Premier Eden Resort Suites
  • Eden Resort Suites
  • Eden Resort Suites BW Premier Collection
  • Eden Resort and Suites, BW Premier Collection Hotel
  • Eden Resort and Suites, BW Premier Collection Lancaster
  • Eden Resort and Suites, BW Premier Collection Hotel Lancaster

You should know

  • The outdoor pool closes for the season in September.
  • Pool access available from 9 AM to 10 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.