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4.4 out of 5

"We were very pleased with our room. Everything at the hotel was handled efficiently. " More

By a verified traveler on Sun 10 Jun 2018

Hotel Description

Family-friendly 3.5-star hotel with 2 restaurants

In suburbs

You'll find Clipper Magazine Stadium and Landis Valley Museum within 3 miles (5 km) of this hotel. Lancaster Science Factory and Hands-on House are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and an indoor pool. There's fun for all ages with a playground and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the 24-hour fitness center and perks like free self parking and a free airport shuttle.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 300 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with satellite channels. Room service, coffee/tea makers, and pillow menus are also available.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Oct 27 - Oct 28

Standard Villa, 2 Bedrooms, Non Smoking, Kitchen (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Villa, Accessible, Non Smoking (with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Eden Resort and Suites, BW Premier Collection ratings based on 47 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eden Resort and Suites, BW Premier Collection

Everyone (8) Family (4)
2 out of 5
Room not ready when we arrived at 4pm for check in! Was told at 6pm that room I booked originally not available and given smaller room!

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 2, 2019 by Greg G General Manager

Thank you for taking the time to write a review about your recent visit to the Eden Resort & Suites. Our goal is to meet and exceed our guest’s expectations regarding every aspect of their stay. Obviously, we fell short of this goal during your recent visit and for this I apologize. The hotels team is dedicated to helping make your stay excellent in every way and if there is anything that needs to be addressed during your stay please make us aware of it and we will resolve the matter immediately. We hope to have the opportunity to regain your trust on a future visit

5 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 12, 2019 by Hotel Management

5 out of 5 stars? Thank you! We greatly appreciate you choosing the Eden Resort & Suites for your travel needs and welcome you back anytime!

5 out of 5
The price Travelocity quoted was lower than what I was charged. I will call to dispute.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 21, 2019 by Hotel Management

We are sorry to hear that. Please let us know if there's anything we can do to help. Thank you!

5 out of 5
Wonderful stay! The only drawback to our stay was a wedding reception with loud music in the courtyard until 9 p.m. Otherwise great venue!

Posted by on Jun 10, 2019

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Comment from Hotel Management

Jun 21, 2019 by Hotel Management

Thank you for the review! We do apologize about the noise from the wedding - we host events from time to time that can be a little louder than others. So happy to see you still had a great stay :)

3 out of 5
Parking was ridiculous. And while our room and the hotel overall looked great, the walls are paper thin and the floor in the room above squeaked with every step the people up there took. Staff at check in and out were super, and while the GM ultimately made good on our issue by adjusting our bill, he definitely did NOT take a “customer is always right” tone and was borderline rude.

Posted by , from Not Lancaster on May 12, 2019

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Comment from Hotel Management

May 14, 2019 by Hotel Management

Hi Elroy, we apologize your most recent visit did not live up to your expectations. Parking can be an issue at times since we host so many events and weddings - so we apologize for that. We will pass your message along to management. Thank you.

5 out of 5
We have stayed before at this property and have always had a nice clean, comfortable room. The staff is friendly and helpful. Did not use any of the hotels amenities.

Posted by , from Mansfield, Pa on Nov 16, 2018

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Comment from Hotel Management

Jan 12, 2019 by Greg G

Thank you for posting your review of the Eden Resort and Suites. . We take great pride in delivering friendly, professional service to all our guests, so we especially appreciate your complimentary remarks for our associates. We are also happy that you loved your accommodations. We hope to see you again soon.

5 out of 5
We were very pleased with our room. Everything at the hotel was handled efficiently.

Posted by on Jun 10, 2018

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Comment from Hotel Management

Jun 18, 2018 by Greg G

Thank you for sharing your experience with other travelers! Your recommendation is truly appreciated, and we look forward to seeing you on your next trip to the area.

5 out of 5

Suites without any compromises

Pros: It meet or exceeded my expectations.
Cons: nothing
Location: The food in Lancaster PA area is excellent and people are very friendly.
The rooms I occupied were two suites. Each suite had two bedrooms (two full size beds in one room and a full size bed in the other room) with a connecting room that had a countertop with a sink, microwave, refrigerator, and a coffeemaker. There were televisions in both bedrooms. The food from room service was excellent and the price was quite reasonable. The furniture and the bedding appeared as good as new. The beds were very comfortable to me. I used the indoor pool and whirlpool bath and enjoyed both. The hotel staff was very friendly and cooperative. I requested and was allowed to checkout 90 minutes after the normal checkout time. I have nothing but good things to say about my stay at this Resort and Suites.

Posted by , from Bel Air MD on Apr 28, 2018

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Comment from Hotel Management

May 3, 2018 by Greg G General Manager

I would like to personally thank you for sharing your experience. at the Eden Resort. Your kind description as to what one can expect when visiting the Eden Resort and Suites is highly appreciated. I was also pleased to read that you found your room very comfortable.and spacious . Please be assured that we value your time to post your review and we look forward to the opportunity of welcoming you back to the Eden Resort when your travels bring you back to Lancaster PA...

5 out of 5

Incredible

Everything exceeded our high expectations! We were very pleased!

Posted by , from Rochester NY on Oct 8, 2017

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Comment from Hotel Management

Oct 26, 2017 by Mark Clossey, GM

Hospitality was our opportunity to extend heartfelt service and a caring attitude. Thank you most of all for choosing the Eden Resort and being our guest. Warm Regards, Mark Clossey, GM

5 out of 5

My 2 year old boy loved staying here

The first time traveling to Lancaster and glad I chose this hotel. Great location close to everything. Great amenity. My 2 year old boy loved the pool, playground, basketball court and putting green. The Sheetz on site was also very convenient for quick breakfast and late night snacks. The hotel staff was very nice. Great value. We will definitely come back.

Posted by , from Alexandria, VA on Jun 12, 2017

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Comment from Hotel Management

Jun 15, 2017 by Mark Closssey, GM

Dear Kay, I was delighted to read how much you enjoyed your stay. Thank you for highlighting the many Eden Resort anmenities your family enjoyed, We look forward to seeing you again sometime soon. Thank you for your business and the opportunity to be of service. Kind Regards, Mark Clossey, GM

About the Eden Resort and Suites, BW Premier Collection

Location 222 Eden Road, Lancaster, PA 17601

Property Features

Eden Resort and Suites, BW Premier Collection offers its guests an indoor pool, an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Tour/ticket assistance, barbecue grills, and an arcade/game room are also featured at the family-friendly Eden Resort and Suites, BW Premier Collection. An area shuttle within 10 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3.5-star Lancaster hotel is smoke free.

  • 300 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 1971
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lancaster, PA (LNS) (6.7 km / 4.2 mi)
  • Train station: Lancaster Station (2.3 km / 1.4 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 10 mi, and train station pick-up
  • Parking: Free self parking

Room Amenities

Eden Resort and Suites, BW Premier Collection offers 300 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with satellite channels and pay movies. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Eden Resort and Suites, BW Premier Collection has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Please note that the indoor garden atrium is used for functions such as weddings, meetings and trade shows that may be scheduled until 9 pm in June, July and August 2020. And until 10 pm September thru May, 2020.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 20.00 for adults, USD 7.00 and USD 15.00 for children (approximately)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Resort Lancaster
  • Eden Resort
  • Eden Lancaster
  • Best Western Lancaster
  • Best Western Eden Hotel
  • Lancaster Best Western
  • Best Western Premier Eden Hotel Lancaster
  • Best Western Premier Eden Resort And Suites
  • Eden Resort BW Premier Collection Lancaster
  • Eden BW Premier Collection Lancaster
  • Eden BW Premier Collection
  • Eden Resort BW Premier Collection
  • Best Western Premier Eden Resort Suites
  • Eden Resort Suites
  • Eden Resort Suites BW Premier Collection
  • Eden Resort and Suites, BW Premier Collection Hotel
  • Eden Resort and Suites, BW Premier Collection Lancaster
  • Eden Resort and Suites, BW Premier Collection Hotel Lancaster

You should know

  • Eden Resort and Suites, BW Premier Collection offers transfers from the airport and train station. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 9 AM to 10 PM.
url importing https://www.travelocity.com/Lancaster-Hotels-Eden-Resort-and-Suites,-BW-Premier-Collection.h27257-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.