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"It was fine. It was missing thing in the room like towels, hairdryer and garnage can. They were not ready to see people back. " More

By a verified traveler on Sun 12 Jul 2020

Hotel Description

3.5-star hotel near PPG Paints Arena

Heart of Pittsburgh

Within a 10-minute walk of this Downtown Pittsburgh hotel, you'll find PPG Paints Arena and David L Lawrence Convention Center. Benedum Center and Duquesne University are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 10 conference rooms, 24-hour business center, and valet parking. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free wired Internet, iPod docks

Featuring conveniences like refrigerators and coffee/tea makers, the 342 guestrooms also offer free wired Internet and TVs with DVD players. IPod docks, WiFi, and room service are also available.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$110* Per night/room Oct 26 - Oct 27

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Everyone (17) Business (1) Family (5)
3 out of 5
It was fine. It was missing thing in the room like towels, hairdryer and garnage can. They were not ready to see people back.

Posted by , from Buffalo on Jul 12, 2020

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Comment from Hotel Management

Jul 13, 2020 by Pria R, Director of Guest Services

Ann, We sincerely regret your experience. I apologize that we did not have a room ready and you were missing vital items. This is definitely not up to our standards and I’m sorry for any frustration caused. I appreciate you taking the time to share your review; we will use it to foster improvement for future arrivals.

5 out of 5

Posted by on Dec 22, 2019

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Comment from Hotel Management

Dec 25, 2019 by Mycah Front Desk Manager DoubleTree by Hilton

Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location and friendly service. It’s encouraging to hear that our hard work is positively affecting the guest experience. Please visit us again upon your return to the area.

5 out of 5
Very willing to make the stay pleasant. Excellent service and friendly people

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 17, 2019 by Mycah Front Desk Manager DoubleTree by Hilton

Thank you for taking the time to review your recent stay with us. We are glad to see you enjoyed your time with us on your trip. We hope to see you again in the near future. Thank you and have a great day.

4 out of 5
The hotel is centrally located with walking distance access to buses and places to eat. The hotel staff did not record my morning wake up call request so I was late for an important meeting. I'm very angry about this.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by Mycah Front Desk Manager DoubleTree by Hilton

We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that you were late for a meeting. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip.

1 out of 5
Upon arrival this hotel did not have a room for us. We never stayed here

Posted by on Oct 31, 2019

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Comment from Hotel Management

Oct 31, 2019 by Mycah Front Desk Manager DoubleTree by Hilton

Thank you for taking the time to give us your feedback. I would like to get more information to see what happened. Please reach out directly to our hotel. Thank you and have a great day.

5 out of 5
The staff was wonderful, the room was clean and the price was affordable!!!

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by General Manager

Thank you for taking the time to share that your stay at the DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown was perfect in every way. We appreciate your wonderful comments about our accommodations as well as the staff and look forward to welcoming you back soon. Take Care, Tim Zugger, General Manager

5 out of 5
Valet employees were extremely friendly and hardworkers!!

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by General Manager

Thank you for your feedback regarding your stay at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown. We are glad you were able to take advantage of our convenient and friendly valet service. We will be sure to let our team know our guests think they are doing a great job. It was a pleasure having you here, and we hope to see you again soon! Take Care, Tim Zugger, General Manager

3 out of 5

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 7, 2019 by General Manager

We are happy you were pleased with most of our services, but we apologize that your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Take Care, Tim Zugger General Manager

5 out of 5
Staff provided excellent customer service. Great location!

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 13, 2019 by General Manager

We are delighted you had a great experience at Doubletree by Hilton Hotel & Suites Pittsburgh Downtown. We strive to deliver exceptional hospitality every day, and we thank you for taking the time to acknowledge our efforts. It is also nice to know how much you liked our location. Thank you for your feedback, and we hope to welcome you back soon for another enjoyable stay. Take Care, Tim Zugger, General Manager

4 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 10, 2019 by General Manager

We are glad you enjoyed your time at DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown. Thank you for your wonderful rating, and we look forward to your next visit. Take Care, Tim Zugger, General Manager

About the DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Location One Bigelow Square, Pittsburgh, PA 15219

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Restaurant

Property Features

DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3.5-star Pittsburgh hotel is smoke free.

  • 1 building
  • 342 guestrooms or units
  • 21 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1950
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Pittsburgh Intl. Airport (PIT) (30.3 km / 18.8 mi)
  • Train station: Pittsburgh Station (0.6 km / 0.4 mi)
  • Metro station: Steel Plaza Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown offers 342 accommodations with iPod docking stations and DVD players. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Premium channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Bigelow Grille - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Valet parking fee: USD 26 per night (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Hotel Pittsburgh Downtown
  • Doubletree Hilton Pittsburgh Downtown
  • Doubletree Hotel Pittsburgh Downtown
  • Doubletree Pittsburgh Downtown
  • Hilton Hotel Pittsburgh Downtown
  • Hilton Pittsburgh Downtown
  • Doubletree By Hilton Hotel And Suites Pittsburgh Downtown
  • Doubletree Hotel Pittsburgh City Center
  • Doubletree Pittsburgh
  • Pittsburgh Doubletree
  • DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown Hotel

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.