4/10 Poor
Cerise
Business traveler
Jan 15, 2026
Disliked: Staff & service, property conditions & facilities, room comfort
I stayed in this hotel for an interview in Philadelphia. At 0130 the night before my interview, I awoke to a high pitched, shrill, constant noise. This noise persisted for about 20-30 minutes. I called the front desk and they sent someone up to evaluate, by which point the noise had stopped. They suggested it was due to "electrical wiring" and did not have a solution for this overnight. My only options were to move room or to hope it didn't come back. I opted for the latter, but the noise came back around 0200 and wouldn't stop. Ultimately I had to completely move room at about 0230 the night before an interview, and no one even offered to help me carry my belongings through the hallway at nearly 3am. I got about 2 hours of sleep before my interview. The compensation I was offered was to waive the "amenity fee" (which is a scam to begin with) but I accepted. On checkout, they still tried to charge me the amenity fee, saying that because I had "used the benefits" by going to the restaurant, I should essentially still have to pay, though ultimately I was able to get them to comp the amenity fee. Overall, I understand some things are beyond hotels' control but the customer service was completely devoid of any regard for what I had to deal with, and I felt nickeled-and-dimed by what claims to be a 4 star hotel. Disappointing and would recommend to stay elsewhere
Cerise
Stayed 2 nights in Dec 2025
