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Aloft Syracuse Inner Harbor

3-star property
310 West Kirkpatrick Street, Syracuse, NY 1-855-201-7819
4.0 out of 5
Very good!
See all 12 travelocity Reviews

"The check in staff was super friendly and helpful. The bartender left the bar frequently and we were unable to get drinks. The room was very clean. We ... " More

By a verified traveler on Sun 12 Dec 2021

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Hotel Description

3-star hotel near Destiny USA

Downtown Syracuse stay

Your stay at this Downtown Syracuse hotel places you within 2 miles (3 km) of Destiny USA and Armory Square. St. Joseph's Hospital Health Center and Landmark Theatre are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 134 guestrooms also offer free WiFi and LED TVs with cable channels. Pillowtop beds, free weekday newspapers, and free bottled water are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$116* Per night/room Feb 6 - Feb 7

Room, 2 Queen Beds, Harbor View, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aloft Syracuse Inner Harbor ratings based on 12 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Aloft Syracuse Inner Harbor

Everyone (6) Couples (1) Family (4)
5 out of 5
The check in staff was super friendly and helpful. The bartender left the bar frequently and we were unable to get drinks. The room was very clean. We loved being able to play pool and board games in the lobby.

Posted by , from CLAY on Dec 12, 2021

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Comment from Hotel Management

Dec 17, 2021 by Julie

Hi Alicia, Thank you very much for your feedback about the bar and rooms. I'm so glad you enjoyed the entertainment options in our lobby!

2 out of 5
Staff was not very helpful or friendly. No towel rack in the bathroom, no bath mat, rooms are too narrow, felt claustraphobic.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 18, 2021 by Julie

I appreciate your feedback on ways we can do better.

1 out of 5
Bed was covered in hair along with bathroom room had a Odor as well told front desk nothing was really done asked for refund never got it I’ll never stay there again nor use Travelocity site either nobody was of help!!

Posted by , from Syracuse New York on Jul 23, 2020

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5 out of 5
Really enjoyed being able to watch the fireworks from the comfort of our room. The staff were very informative at check in, making sure we were aware of what was available to us and till what times. Live music was nice as well.

Posted by on Feb 16, 2020

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4 out of 5
Great and very clean. Modern staff was very froendly

Posted by on Nov 7, 2019

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4 out of 5
Sink in room was broken. Could still get water but was loose and would spin when adjusting temp. I think there was supposed to be a door on closet that must have broke and was just missing. Most things were very nice but a few things were just not in the best condition.

Posted by on Jul 15, 2019

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5 out of 5
Beautiful, new hotel with modern design. The location was beautiful along the inner harbor walk. The staff were very helpful and pleasant. Thanks for the shuttle rides into downtown Syracuse (and back) and to the airport. I would highly recommend Aloft!

Posted by , from Wisconsin on Jun 7, 2018

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5 out of 5

Great hotel!

Pros: Location, Clean, Vibrant
Cons: Air Conditioning was loud
Location: Mall is very close and it had ALOT to do there.
Great hotel, Bar was always hoping and a very clean facility. Only a minute away from the mall! Only thing to note would be the air conditioner in the room was loud, besides that this place was great!

Posted by on Mar 29, 2018

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5 out of 5
We were quite impressed! Very modern, bright, and clean. I'd definitely stay here again! Our only complaint was that it was hard to get a good temp in our room - it didn't seem consistent. But the covers were plenty warm and everything was comfortable. Staff was great!

Posted by on Dec 11, 2017

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3 out of 5
Pros: The bar/lounge were great, modern, clean hotel, easy to get to.
Cons: Customer service - the front desk had only one person working on a busy Saturday night when shuttle service was (supposedly) being offered.
We were staying in Syracuse to attend a concert and were very happy to see that the hotel offered a shuttle service to/from the venue. The room was clean/modern. We got a drink at the hotel bar before the concert, they had a local band playing - The Millers - they were great and so was the bartender. The shuttle ride to the concert was very convenient. However, after the concert we walked to the pickup spot (about a 20 minute walk from the venue to the fairgrounds entrance) and called the front desk and no one answered the phone. We tried calling numerous times before taking a cab ride, which cost us $25.00. Back in our hotel room, we discovered that the blinds to the windows were not adjustable and we were woken up by the sun shining in at 5:00 AM. We slept restlessly after that.

Posted by on Jul 17, 2017

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About the Aloft Syracuse Inner Harbor

Location 310 West Kirkpatrick Street, Syracuse, NY 13204

Renovations + Closures

The following facilities are closed on Sunday, Monday, and Thursday:

  • Bar/lounge

The following facilities are closed on Monday:

  • Restaurant

Property Features

Aloft Syracuse Inner Harbor offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 731 square feet (68 square meters) and includes conference space. The business-friendly Aloft Syracuse Inner Harbor also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 3-star Syracuse hotel is smoke free.

  • 134 guestrooms or units
  • 5 levels
  • 731 sq ft of conference space
  • 68 sq m of conference space
  • Built in 2016
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Syracuse Regional Transportation Center (2.4 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Aloft Syracuse Inner Harbor offers 134 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 42-inch LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Housekeeping is provided daily.

  • Pillowtop beds
  • LED television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

W XYZ - This bar specializes in American cuisine and serves light fare only.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Syracuse Inner Harbor Opening June 7 2016 Hotel
  • Aloft Inner Harbor Opening June 7 2016 Hotel
  • Aloft Syracuse Inner Harbor Opening July 12 2016 Hotel
  • Aloft Inner Harbor Opening June 7 2016
  • Aloft Inner Harbor Opening July 12 2016 Hotel
  • Aloft Syracuse Inner Harbor Opening July 12 2016
  • Aloft Inner Harbor Opening July 12 2016
  • Aloft Syracuse Inner Harbor Hotel
  • Aloft Inner Harbor Hotel
  • Aloft Inner Harbor
  • Aloft Syracuse Inner Harbor Opening June 7 2016
  • Aloft Syracuse Inner Harbor Hotel
  • Aloft Syracuse Inner Harbor Syracuse
  • Aloft Syracuse Inner Harbor Hotel Syracuse

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.