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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

5.0 star property
5-star adults-only hotel near Playa del Carmen Main Beach

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view
Property video
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(123 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(25 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

  • City view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Junior Suite, Work & Play

Deluxe Junior Suite, Work & Play | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Central Square - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

5-star adults-only hotel near Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Spa
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4.3 out of 5, Excellent, 3,099 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from May 4 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.41 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the airport?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 21.6 mi (278-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on May 24, 2026 start from $201, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have an airport shuttle?

Airport shuttle services are not available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 3-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free breakfast?

Free breakfast isn’t provided at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, but buffet breakfast is offered for a fee of USD 10 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (14-min walk) is nearby.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel offers free self parking and valet parking.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features an indoor pool and an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.The property will be renovating the pool from May 4 2026 to May 31 2026 (completion date subject to change).

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant?

Yes, there are 3 restaurants on site.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a spa?

Pamper yourself with a day at Okom, where you can enjoy hydrotherapy, mani/pedis, and sports massages.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to downtown Playa del Carmen?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 0.4 mi away from Playa del Carmen.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 803 out of 1285 reviews
Rating 8 - Good. 250 out of 1285 reviews
Rating 6 - Okay. 122 out of 1285 reviews
Rating 4 - Poor. 57 out of 1285 reviews
Rating 2 - Terrible. 53 out of 1285 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Fadumo Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2026

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and hotel, very nice. Have stayed there several times and will again.
Stayed 7 nights in Jan 2026

8/10 Good

Rachel Ruth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great and spacious. Free drinks included and a complimentary birthday display. Friendly staff and the food was good overall. Great location, everything was in walking distance.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and well organized
Stayed 4 nights in Feb 2026

6/10 Okay

govind

Stayed 4 nights in Feb 2026

10/10 Excellent

CHARLES, STREAMWOOD

Stayed 1 night in Feb 2026

8/10 Good

Delbert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an absolutely wonderful stay at this hotel! From the moment I walked in, the staff was warm, welcoming, and incredibly professional. Check-in was quick and seamless, and I immediately felt valued as a guest. The room was spotless and spacious The location was perfect close to everything I needed while still feeling quiet and private. Highly recommend to anyone looking for A stress-free and enjoyable stay!
Stayed 3 nights in Feb 2026

10/10 Excellent

Cory

Liked: Cleanliness, amenities, property conditions & facilities
The reef28 is perfection every way. The rooms are big beautiful and clean. Amenities are plentiful. Location is perfect , food & drinks delicious. But it’s the staff that stands out. … they go the extra mile. Special thanks to Uriel. Antonio , and Ricardo for making my vacation special!
Stayed 5 nights in Feb 2026

6/10 Okay

JOCELYNE A

Traveled with group
Liked: Amenities
The service and amenities were good the rooms need updating since our last stay. Rooms were very humid and the linens were damp. The rooms also smelled very musty. Made being in the room uncomfortable.
Stayed 5 nights in Feb 2026

10/10 Excellent

Ashwin Kumar

Stayed 5 nights in Jan 2026

2/10 Terrible

William

Stayed 2 nights in Feb 2026

10/10 Excellent

Luis Alberto, Brooklyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean and spacious
Stayed 4 nights in Feb 2026

10/10 Excellent

Betty, Toronto

Stayed 7 nights in Feb 2026

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Staff as always
Stayed 5 nights in Jan 2026

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at The Reef 28 Hotel. The facilities were super clean. The staff were all very courteous and kind. They were always ready to help at a moment's notice. The amenities were also a great perk of this hotel. I loved the rooftop pool, it gave beach club vibes. The location was very convenient to everything as well. 11/10 definitely recommend.
Stayed 3 nights in Feb 2026

10/10 Excellent

MONSERRAT

Liked: Cleanliness, staff & service
Bien
Stayed 1 night in Jan 2026

10/10 Excellent

Ana Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities
Amenities and location
Stayed 7 nights in Feb 2026

10/10 Excellent

Lizett

Liked: Cleanliness, amenities, property conditions & facilities
Bien
Stayed 1 night in Feb 2026

10/10 Excellent

Cory

Stayed 2 nights in Feb 2026

10/10 Excellent

Lizett

Liked: Cleanliness, amenities, property conditions & facilities
Bien
Stayed 1 night in Feb 2026

6/10 Okay

ALISA, Philadelphia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This was the first time my boyfriend and I stayed at this hotel. The pre-registration process was seamless, though it did require more information than we’re accustomed to providing at other resorts. Check-in was relatively easy, and the employee who assisted us was genuinely kind, especially considering we requested a room change due to the noise level outside of our initial room. The restaurants were unexceptional overall; however, we did enjoy the rooftop restaurant. One suggestion would be to add a buffet-style option to complement the existing dining choices. In-room USB charging ports would be a welcome addition, particularly for international visitors who use 220-volt plugs. The highlight of our stay was definitely the rooftop bar and pool area. With the DJ, drinks, and food, it created a very pleasant and enjoyable atmosphere. Exceptional employees-Stephanie, Roberto, and Freddy, made dining and lounging by the pool an absolute delight. All in all, the hotel was cozy, accommodating, and friendly.
Stayed 6 nights in Jan 2026

10/10 Excellent

MONSERRAT SANCHEZ

Business traveler
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Jan 2026

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless facility. All the staff were outstanding. It was nice having three resorts to go to for the beach, pools and food. The food, drinks and service at the Reef 28 roof top were excellent!
Stayed 7 nights in Jan 2026

6/10 Okay

Mahdy

Stayed 4 nights in Jan 2026

4/10 Poor

Debbie, Corona Del Mar

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The food and service aren’t great .. all inclusive .. there are stars next to all the food we wanted to order .. Star Means there’s a charge for those items. The hotel is clean. Rooms are spacious. Rooftop is awesome. Drinks are SO watered down .. barely any alcohol in them and only the CHEAPEST alcohol is included. Location is great. Service isn’t. You’re lucky if they clean your room every day. We could NOT contact the hotel before our trip.. no response to emails. They don’t answer calls. The phone in the room doesn’t work.. You have to go down for everything! They said they would fix the phone and they didn’t. So you don’t bother the front desk, they don’t fix the phones. The NOISE OUTSIDE, made us loose so much sleep! Partying and CONSTRUCTION. The food got very repetitive. 2 restaurants and a rooftop. You need reservations for the restaurants or you’ll have to wait. No room service. They are not super friendly. They won’t go out of their way for you at all. The location is great, but too loud. Bring a bar soap and conditioner.
Stayed 4 nights in Jan 2026