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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
Hotel near Rush University Medical Center in Chicago

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Reception
Breakfast area
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Place, Millennium Park
    ‪5 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

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About the neighborhood

Chicago

Near West Side stay.Within a 10-minute walk of this Near West Side hotel, you'll find Rush University Medical Center and United Center. Also, University of Illinois Chicago is within half a mile (1 km) and Credit Union 1 Arena is within 2 miles (3 km).

What's nearby

  • Rush University Medical Center - 5 min walk - 0.3 miles
  • United Center - 8 min walk - 0.5 miles
  • University of Illinois Chicago - 10 min walk - 0.6 miles
  • Millennium Park - 5 min drive - 2.7 miles
  • McCormick Place - 6 min drive - 4.2 miles

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪The Barn - Hockey Bar - ‬3 min walk
  • ‪Billy Goat Tavern - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk
  • ‪Dunkin' - ‬7 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel near Rush University Medical Center in Chicago
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Chicago West Loop, SureStay Collection by Best Western.

Smoking is allowed in designated areas at this Chicago hotel.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2016
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Similar properties

Lobby
Hyatt Place Chicago Medical/University District
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,373 reviews
$105 nightly
The price is $123
Nov 16 - Nov 17
Total with taxes and fees
Hyatt Place Chicago Medical/University District

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 60612

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Frequently asked questions

How close is Hotel Chicago West Loop, SureStay Collection by Best Western to the airport?

Hotel Chicago West Loop, SureStay Collection by Best Western is 11.4 mi (26-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Chicago West Loop, SureStay Collection by Best Western?

As of Nov 3, 2025, prices found for a 1-night stay for 2 adults at Hotel Chicago West Loop, SureStay Collection by Best Western on Nov 16, 2025 start from $110.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Chicago West Loop, SureStay Collection by Best Western have an airport shuttle?

Airport shuttle services are not available at Hotel Chicago West Loop, SureStay Collection by Best Western.

How close is Hotel Chicago West Loop, SureStay Collection by Best Western to the beach?

This hotel is 4.2 mi (14-min drive) from Ohio Street Beach and 4.9 mi (15-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does Hotel Chicago West Loop, SureStay Collection by Best Western offer free breakfast?

Hotel Chicago West Loop, SureStay Collection by Best Western does not offer free breakfast.

Is there a casino at Hotel Chicago West Loop, SureStay Collection by Best Western?

No, there is no casino at this hotel, but Bally's Casino Chicago (5-min drive) is nearby.

What time is check-in at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM. A fee applies for early check-in.

Is there free parking at Hotel Chicago West Loop, SureStay Collection by Best Western?

Free parking is not available at this hotel.

Does Hotel Chicago West Loop, SureStay Collection by Best Western have a pool?

Hotel Chicago West Loop, SureStay Collection by Best Western does not have a pool.

Does Hotel Chicago West Loop, SureStay Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Hotel Chicago West Loop, SureStay Collection by Best Western to downtown Chicago?

Hotel Chicago West Loop, SureStay Collection by Best Western is 2 mi away from Chicago.

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 492 out of 1026 reviews
Rating 8 - Good. 249 out of 1026 reviews
Rating 6 - Okay. 146 out of 1026 reviews
Rating 4 - Poor. 74 out of 1026 reviews
Rating 2 - Terrible. 65 out of 1026 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to go to a concert at the United Center. It was very convenient and easy.
Stayed 1 night in Sep 2025

6/10 Okay

Joan E

Stayed 2 nights in Aug 2025

4/10 Poor

robert

Traveled with group
I’d give this place 2.5 stars if I could but the biggest thing that brings it down is the lack of housekeeping. We stayed 1 week and only got housekeeping once on day 2. When asked for more towels or other stuff we were told no because the staff left and it would be “too hard” for them to find the stuff (towels). Front desk was ok and nice enough but some would be talking loudly on their personal phone while customers are around and didn’t seem that interested. There’s no water fountain if you plan on bringing a reusable water bottle. They do offer free water but it’s the mini ones and personally I felt judged grabbing more than one since they would stare you down. Didn’t try their breakfast but they have free coffee. In terms of the room, it was pretty decent compared to other reviews I’ve seen. Bathroom was clean but there were some mystery marks on the walls that could’ve been easily wiped down. WiFi is included but prepare for it to suck and either not work or be so slow that a simple website takes 5 minutes. We weren’t in the room that often since we came for lolla but it was still one of the more not so great hotels I’ve stayed at. If you can spend a little more money on a nicer hotel I’d definitely recommend it.
Stayed 7 nights in Jul 2025

6/10 Okay

JT

Business traveler
Disliked: Cleanliness
Truly just the definition of okay. The staff was friendly, but the facilities are just poor, dirty, and old. There were bugs in my room, trash in the shower train, and the baseboards were covered in dirt. So, I would only stay here if you need a cheap accomodation!
Stayed 2 nights in Jul 2025

6/10 Okay

sean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was lied to about receiving my proper room later in the evening. They overbooked the queen beds and gave me a a full bed instead. That didn’t happen, then I was told I would receive a refund for one night. That didn’t happen either. I guess I didn’t really expect that much from the place anyway.
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

William

Traveled with family
Disliked: Amenities
Nice staff, great location and good parking but no amenities.
Stayed 1 night in Aug 2025

6/10 Okay

Darilyn

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not provide much for comfort.
Stayed 2 nights in Aug 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Steve

Liked: Cleanliness
Staff was courteous but they charged two days parking for a one night stay. Next time I'll use public parking.
Stayed 1 night in Jul 2025

8/10 Good

Genaro

Stayed 1 night in Jul 2025

10/10 Excellent

Lester

Stayed 2 nights in Jul 2025

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness
small rooms. Staff was unavailable when I got there and you can't get in without a keycard making it difficult to check in. Otherwise, staff was fine. Wifi was terrible.
Stayed 3 nights in Jul 2025

2/10 Terrible

Anthony

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone In room did not work, maid and cleaning staff did not show up until I personally asked a worker to please change my sheets and brin mg towels to which I then had to make my own bed and I stripped my own bed on more than one occasion. The front desk was found empty for long periods of time. Overall one of the worst hotel experiences I’ve had.
Stayed 14 nights in Jul 2025

8/10 Good

Henry

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Zach, Springfield

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are charming. Great for one or two people with a lot of storage you don't see in most hotels. The 24-hour coffee machine was also a boon!
Stayed 2 nights in Jul 2025

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had to switch rooms because our air conditioning was broken then in our new room our toilet got plugged and there’s no bar there’s no pool. There’s no workout room. There is very limited anything in this hotel and it’s old and the price is ridiculous for what you get Plus you could smell skunk weed through the walls. It was awful just awful. The only thing that made it OK was the staff. Steve was wonderful but I think they realized what a crappy place they worked for.
Stayed 2 nights in Jul 2025

10/10 Excellent

Yasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, parking was included and very convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

Hillary

Stayed 2 nights in Jul 2025

6/10 Okay

Raquel

Liked: Cleanliness

Solo Trip

I loved that the room was ready hours before check-in time. I didn't love what they offered for "breakfast" just granola bars, fruit cups and oatmeal packets. That wasn't a breakfast. Also, my tv never worked during my stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service
Hotel needed some updating and rooms were small for the price but the staff was accommodating, answered my questions were consistent throughout my trip.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

ashlee

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025