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Crowne Plaza Hotel Chicago O'Hare

3.5-star property
5440 N River Rd, Rosemont, IL 1-855-201-7819

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3.9 out of 5
Good!
See all 35 Travelocity Reviews

"Rooms are due for a remodel/update. Parking for guest should be more accommodating with rates, at least give 24 hr free then charge after that. " More

By a verified traveler on Thu 13 Feb 2020

Points Of Interest

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Hotel Description

3.5-star hotel near Donald E. Stephens Convention Center

Near the airport

With a stay at this Rosemont hotel, you'll be within a 5-minute walk of Donald E. Stephens Convention Center and Rosemont Theatre. Also, Fashion Outlets of Chicago is within half a mile (1 km) and Rivers Casino is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, refrigerators

The 503 soundproofed guestrooms offer free WiFi and room service. Flat-screen TVs come with satellite channels, and other amenities include refrigerators and coffee/tea makers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
$90* Per night/room Sep 29 - Sep 30

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Double Bed with Sofa bed, Accessible, Non Smoking (Mobility)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Chicago O'Hare ratings based on 35 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Hotel Chicago O'Hare

Everyone (22) Couples (2) Family (8)
4 out of 5

Posted by on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by OS

Thank you for staying with us. We appreciate your feedback!

4 out of 5
Rooms are due for a remodel/update. Parking for guest should be more accommodating with rates, at least give 24 hr free then charge after that.

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 26, 2020 by OS

Thank you for staying with us! We appreciate your feedback!

5 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 28, 2020 by OS

Thank you for staying with us! We appreciate your feedback!

5 out of 5

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 21, 2020 by OS

Thank you for staying with us! We appreciate your feedback!

4 out of 5
Tidy. Little bit of airport noise, but to be expected for convenience.

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 21, 2020 by OS

Thank you for staying with us! We appreciate your feedback!

5 out of 5
The Front Desk staff was exceptionally good. Very friendly and willing to help make my stay as enjoyable, albeit short, as can be. Also, the bar/restaurant was amazing.

Posted by on Dec 21, 2019

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Comment from Hotel Management

Feb 8, 2020 by OS

Thank you for staying with us! We appreciate your feedback!

5 out of 5
Good service and friendly staff !!!!! Good food!!!!

Posted by on Dec 14, 2019

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5 out of 5
Friendly staff, quick check in, clean room. Great place to stay.

Posted by , from San Diego on Dec 12, 2019

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Comment from Hotel Management

Feb 8, 2020 by OS

Thank you for staying with us! We appreciate your feedback!

5 out of 5

Posted by on Nov 21, 2019

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4 out of 5
older property, but okay. Wasn't exactly what I expected, but I'm not one to complain.

Posted by on Oct 2, 2019

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About the Crowne Plaza Hotel Chicago O'Hare

Location 5440 N River Rd, Rosemont, IL 60018

Property Features

Crowne Plaza Hotel Chicago O'Hare offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and a meeting room are available. Event space at this hotel measures 55,000 square feet (5 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Crowne Plaza Hotel Chicago O'Hare. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Rosemont hotel.

  • 503 guestrooms or units
  • 14 levels
  • 55,000 sq ft of conference space
  • 5 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (5.5 km / 3.4 mi)
  • Train station: Rosemont Station (1.4 km / 0.8 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Chicago O'Hare offers 503 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Bathtub
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Chicago Fire Oven - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Visibility Bar - This café serves breakfast, lunch, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.95 per person (approximately)
  • Self parking fee: USD 25.00 per night (in/out privileges)
  • Extended parking fee: USD 25 per night
  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Chicago O'Hare
  • Crowne Plaza Hotel Chicago O'Hare
  • Crowne Plaza Hotel Chicago O'Hare Rosemont
  • Crowne Plaza Chicago O'Hare Rosemont
  • Crowne Plaza Chicago O'hare
  • Crowne Plaza Hotel Chicago O'Hare Hotel
  • Crowne Plaza Hotel Chicago O'Hare Rosemont
  • Crowne Plaza Hotel Chicago O'Hare Hotel Rosemont

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.