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4.1 out of 5

"We enjoyed staying at the W Chicago Lakeshore and were treated very well by the staff. We were even able to check in two hours early. But to be hone ... " More

By a verified traveler on Wed 28 Mar 2018

Hotel Description

4.5-star luxury hotel near Navy Pier

City center stay

Within a 10-minute walk of this Near North Side hotel, you'll find Navy Pier and Chicago Children's Museum. Grant Park and Chicago Water Tower are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 18 conference rooms, business center, and valet parking. Enjoy the health club and perks like free WiFi.

Comfy beds, WiFi

Boasting comforts such as pillowtop beds and premium bedding, the 520 guestrooms offer thoughtful touches like pillow menus and bathrobes. Other amenities include iPod docks, 24-hour room service, and flat-screen TVs with cable channels.

Wonderful Room, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$127* Per night/room Nov 15 - Nov 16

Fabulous Room, Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Lake View (SW-M)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spectacular Room, Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wonderful Room, Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Spectacular Room, Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

W Chicago - Lakeshore ratings based on 97 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for W Chicago - Lakeshore

Everyone (18) Couples (3) Family (1)
4 out of 5

Posted by on Aug 25, 2019

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5 out of 5

Posted by on Aug 12, 2019

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4 out of 5

Posted by on Jun 9, 2019

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5 out of 5
Close to things it was clean friendly staff and good area

Posted by on May 21, 2019

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Comment from Hotel Management

May 24, 2019 by Welcome

Thank you for your kind feedback! We hope to host you again in the future

5 out of 5
Me and my boyfriend were here on a weekend getaway and we enjoyed our stay here. The room was clean, great service and staff. The indoor pool was a nice size and the water was warm. We had a great view of the Lake and Navy Pier. It is in a good location and plenty of restaurants. I would definitely return to this hotel again.

Posted by on Mar 11, 2019

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Comment from Hotel Management

Mar 16, 2019 by Lewis

Thank you for your feedback. We are extremely happy to hear your wonderful experience here at the W Lakeshore Hotel and hope you return soon.

5 out of 5
Loved everything about the property! Great experience!!

Posted by on Feb 18, 2019

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3 out of 5
Not throughly impressed. Had higher hopes judging by the pictures. Bathroom door was a barn door that doesnt lock or latch. No really child friendly. Seems like a hotel that caters to hipster / youngster tastes. Had to ask for a refrigerator, took an hour to get it. Then recieved 3 follow up calls asking if we ever got it. Beds were comfy. "City view" was terrible. Do not think i will be staying here again.

Posted by , from Chicago Illinois on Feb 3, 2019

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2 out of 5
Staff was nice room was clean only complaint i have is its supposed to be a kid friendly hotel i had my grandchildren with me and the bar being right there in the hotel lobby in the middle of everything so they sit all around the lobby getting drunk so i couldnt sit there with my children to look at the scenery.

Posted by on Dec 3, 2018

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2 out of 5
Nice that hotel close to beach. Rooms VERY small, bathroom crowded with little shelf space. Our room was really not very clean, especially grout and carpet, caulking old and separating from wall, water stands in face bowl because lavatory uneven. Workers on strike and demonstrators kept up a terrible racket of noise throughout our stay!

Posted by , from Indianapolis on Sep 12, 2018

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3 out of 5

Nice Location - But...

Pros: Location and reasonable rates
Cons: Add a hot tub in pool area.
Location: Great location. Great view of the lake and pier. Walking distance to Navy Pier and to Michigan Ave. Short Uber rides to other area attractions.
We enjoyed staying at the W Chicago Lakeshore and were treated very well by the staff. We were even able to check in two hours early. But to be honest, if we had known there was no hot tub, we would have gone elsewhere. My husband has back issues and would have loved to relax in a hot tub after our daily excursions. Also, the hotel bar (the Living Room) is very nice but drinks are quite spendy; which you expect in a hotel bar but a whole $5.00 more than nearby bars and restaurants seemed steep to us. Also would have liked a fridge in the room and not have to pay extra for it.

Posted by , from Minneapolis, MN on Mar 28, 2018

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Comment from Hotel Management

Mar 28, 2018 by am

Thank you kindly for sharing your feedback on your recent visit to W Lakeshore. Guest feedback is very important to us while we aim to exceed guest expectations, it was my pleasure to welcome you and share some of the hotel information with you! Many thanks again, please visit again soon!

Property Features

W Chicago - Lakeshore offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. There are 18 meeting rooms available. Spa services, tour/ticket assistance, and a vending machine are also featured at the luxury W Chicago - Lakeshore. Parking is available for a fee. This 4.5-star Chicago hotel is smoke free.

  • 520 guestrooms or units
  • 33 levels
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.)
  • Train station: Millennium Station (1.8 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W Chicago - Lakeshore offers 520 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

Current - This restaurant specializes in Italian cuisine and serves breakfast, brunch, and dinner.

The Living Room Bar - This bar serves lunch and dinner. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Bliss has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100.00 per stay
  • Weight limit: 40 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Debit cards presented at check-in are debited USD 200. Unused funds can take up to 30 days to be released by the guest's financial institution. The property is not responsible for any fees incurred as a result. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 68.00 per day (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Chicago W Lakeshore
  • Lakeshore W
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  • w Hotels Chicago
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  • Lakeshore
  • W Chicago - Lakeshore Hotel
  • W Chicago - Lakeshore Chicago
  • W Chicago - Lakeshore Hotel Chicago
url importing https://www.travelocity.com/Chicago-Hotels-W-Chicago---Lakeshore.h1346-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.