4.1 out of 5

"Amazing just the price of the bottle of sparkling water was a little bit expansive $ 8.00 wich " More

By a verified traveler on Fri 01 Sep 2017

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Hotel Description

A luxury stay in the heart of Chicago awaits you at W Chicago - Lakeshore. Within just a 10-minute stroll, you'll find popular attractions like Navy Pier and Chicago Children's Museum. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

IPod docks, WiFi, and flat-screen TVs are featured in all 520 rooms. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Additionally, 24-hour room service, pillow menus, and down comforters are available.

A day of pampering at Bliss can include massages and body wraps along with access to the sauna. The restaurant, Current, serves Italian cuisine and is open for breakfast, brunch, and dinner. The Living Room Bar is the hotel's own bar. Business amenities include 15 meeting rooms, a business center, and limo/town car service. Plus you'll find free WiFi in public areas and a health club. Breakfast is available daily. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star Near North Side hotel, attractions include John Hancock Center and Chicago Water Tower.

Wonderful Room, Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$95 per night

Spectacular Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Spectacular Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Wonderful Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fabulous Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fabulous Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

W Chicago - Lakeshore ratings based on 84 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Nice Hotel

Pros: comfort, view, lounge
Amazing just the price of the bottle of sparkling water was a little bit expansive $ 8.00 wich

Posted by , from miami on Sep 1, 2017

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Comment from Hotel Management

Sep 22, 2017 by am

Hello Lia, Thank you for your feedback on your recent stay here at W Lakeshore. I am happy to hear you enjoyed your stay. We would love to welcome you back should you decide to give our property another visit. Thank you again as guest feedback helps us to improve what we do each day.

5 out of 5

Great place for Exploring Chicago

The W Chicago Lakeshore is a smartly designed, sleek hotel befitting an architecturally beautiful city. It is well located near the Navy Pierre, but you can walk a few blocks to Michigan Avenue and then access great areas in both directions. Go one way, you get to Millennium Park; go the other way, you get to the Historic Water Tower, John Hancock and the Gold Coast. There is to say to do and it is worth it to get a City pass or a Go pass. The concierge at the W is very helpful making dinner reservations, and suggesting good restaurants. Mastro's Steak House is a must. The hotel has a lot of amenities, but you.must ask for a fridge and coffee maker if you want one. The pool and gym are excellent, and it also has a Bliss spa, which we did not use.

Posted by , from NH on Apr 10, 2017

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Comment from Hotel Management

Apr 12, 2017 by Anthony Jones

Dear Drea, We are thrilled you enjoyed Chicago and everything it has to offer. We are pretty centrally located and right on the lake, glad you had fun. Thank you, Anthony Jones

3 out of 5

Location to Lake was nice

When we first checked in Saturday at about 10:30 it was like a disco was going on in the lobby area loud music I could barely hear the check-in staff over the noise. The security staff was rude to me said I was in a restricted area and it was not marked restricted at all.

Posted by on Mar 15, 2017

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Comment from Hotel Management

Apr 12, 2017 by Anthony Jones

Hello, I want apopogize first and foremost, "rude" is not an acceptable attitude for our agents. We appreciate your feedback and will work on these issues. Please don't let it deter you from giving us another chance in the future. Sincerely, Anthony Jones Lead Moonlight Agent

5 out of 5

Beautiful hotel, excellent staff!

We stayed for 2 nights. Very friendly and helpful staff at check in, great room. Room service food was delivered warm and fresh and staff were very prompt and professional. Very highly recommend!

Posted by on Dec 27, 2016

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2 out of 5
Reserved room with breakfast but only tiny part was covered..like croissants and yogurt.. paid extra for eggs.charge more but offer decent food. I visit Chicago 3-4 times per year and always had nice experience. Never come back W lakeshore.

Posted by , from New York on Oct 4, 2016

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4 out of 5

Beautiful hotel, perfect location!

Pros: The view, the staff, the convenience of location!
Cons: The toilet needs fixed, not just patched.
Location: On Lakeshore Drive, across from the beach! Very close to the Navy Pier, shopping and restaurants!
The hotel was very impressive! The staff was very friendly and helpful! It was a perfect location; close to everything we needed! We had a beautiful view from our window! We could see Lake Michigan, with the boats and skiers, the beach and Navy Pier; including the fireworks! The only problem we had was the toilet. They had to come plunger it when we firtst got there. Someone before had turned off the water to it because when you turned on the water, it just overflowed. They fixed that. Later that same day, they had to come use the snake on it. From thereon, we just had to baby it to keep it from clogging again. One minor setback in an otherwise perfect hotel!!

Posted by , from Colorado Springs, CO on Aug 3, 2016

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5 out of 5
Nice hotel, good location for Navy Pier. Nice rooms.

Posted by on Apr 11, 2016

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2 out of 5


Pros: comfy bed
Cons: The dining , room up-keep,modernization -or at least Iphone 5/6 adapters . Reading lights on both sides of the bed. Coffee maker in the room.
The standards at this The W were not what I normally experience at other W's . The room was clean but very basic and the upkeep was lacking- dirty walls , missing trim , chipped paint , mould in the shower grout. The 'free' breakfast was actually two $20.00 coupons that could be used on any meal . We chose breakfast , it was not good-cold food , stale croissants , cold coffee . All in all very disappointing when we had splashed out for a swankier hotel ! The motel that I stayed in the night before for $130.00 less was actually a better experience. When I complained they were very apologetic and offered me 1500 starwood award points which I think values at $3.40 !

Posted by on Sep 16, 2015

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3 out of 5
Ecclectic stay with small rooms and a beautiful view of the city or pier, depending on the side of the building. As a vacationer, we were disappointed to have missed (?) the valet parking requirement. $300 were weren't planning to spend.

Posted by on Aug 2, 2015

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1 out of 5

Where hipsters reign and every one else is in pain

Pros: Too bad they spent so much on decor and didn't think to insulate walls so people could actually sleep.
Cons: When you have a complaint management might step up.
Placed in a room on the 33rd floor, two floors under the ballroom. A wedding reception was in progress until midnight. I knew when it was over because that was when my room stopped vibrating. Was able to hear every word of conversation in room next door. Neighbors were not too loud, walls were thin as rice paper.

Posted by , from indiana on Mar 24, 2015

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Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.00 per day.
  • Free cribs (infant beds)!


  • Pets: USD 25 per pet, per night, plus a deposit of USD 100.00 per stay
  • Weight limit: 40 lb


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Debit cards presented at check-in are debited USD 200. Unused funds can take up to 30 days to be released by the guest's financial institution. The property is not responsible for any fees incurred as a result. For more details, please contact the office using the information on the reservation confirmation received after booking.


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13 and USD 17 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 46.00 per day
  • Valet parking fee: USD 66.00 per day (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet, per night
  • Rollaway bed fee: USD 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago W
  • Chicago W Lakeshore
  • Lakeshore W
  • Lakeshore W Chicago
  • W Chicago
  • W Chicago Lakeshore
  • W Lakeshore
  • W Lakeshore Chicago
  • W Lakeshore Hotel
  • W Lakeshore Hotel Chicago
  • w Chicago Lakeshore Hotel Chicago
  • w Hotels Chicago
  • W Chicago Lakeshore Hotel
  • Lakeshore Hotel

You should know

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.