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Sheraton Grand Chicago

4-star property
301 E North Water St, Chicago, IL 1-855-201-7819

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4.2 out of 5
Very good!
See all 19 Travelocity Reviews

"I love the Sheraton! The only thing I didn’t like was that we didn’t have a refrigerator in our room for personal items. We didn’t have a dire need fo ... " More

By a verified traveler on Sun 08 Mar 2020

Points Of Interest

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Hotel Description

4-star hotel near Michigan Avenue

City center stay

Within a 15-minute walk of this Near North Side hotel, you'll find Michigan Avenue and Navy Pier. Millennium Park and John Hancock Center are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 43 conference rooms, business center, and valet parking. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and pillow menus, the 1218 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include Netflix, minibars, and room service.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Grand Chicago ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Chicago

Everyone (11) Couples (3) Family (4)
4 out of 5
I love the Sheraton! The only thing I didn’t like was that we didn’t have a refrigerator in our room for personal items. We didn’t have a dire need for it like milk or medication like it says to call the front desk if we need one. But it would’ve been nice to keep our drinks cold without having to grab ice a few times. But other than that our room was great!

Posted by on Mar 8, 2020

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Comment from Hotel Management

May 2, 2020 by Hotel Manager

Dear Guest, it was our pleasure welcoming you to the Sheraton Grand Chicago. Our guest rooms are warmly decorated, featuring unparalleled views of the city and the irresistible comforts of our Sheraton Signature Sleep Experience. We are glad we met most of your expectations, and we look forward to seeing you again soon. Andy Markus, Hotel Manager

4 out of 5
happy hour for premier guests did not include even a glass of wine

Posted by , from chicago on Feb 12, 2020

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5 out of 5

Posted by on Dec 22, 2019

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Comment from Hotel Management

Jan 6, 2020 by CHIGS

Thank you for choosing the Sheraton Grand Chicago!

4 out of 5

Posted by on Sep 23, 2019

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2 out of 5

Posted by on Jul 21, 2019

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1 out of 5

Posted by on Jun 22, 2019

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4 out of 5
Having a fridge wouldnt of been nice for a few drinks.

Posted by on Jun 16, 2019

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5 out of 5
We loved our view of the river. Check in was a breeze! The concierge was always extremely helpful with every question we had. The room was quiet, clean and comfortable. We will be back!

Posted by on May 31, 2019

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5 out of 5
The view from my room was gorgeous! The hotel and staff was excellent.

Posted by on May 16, 2019

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5 out of 5
Very family friendly! Staff very nice and helpful. Rooms cleans and comfortable.

Posted by on Apr 29, 2019

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About the Sheraton Grand Chicago

Location 301 E North Water St, Chicago, IL 60611

Renovations + Closures

This property is closed from April 3 2020 to January 3 2021 (dates subject to change).

Property Features

Sheraton Grand Chicago offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 125000 square feet (11613 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Grand Chicago. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 1218 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars or lounges
  • 125000 sq ft of conference space
  • 11613 sq m of conference space
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Midway Intl. Airport (MDW) (21.3 km / 13.2 mi)
  • Train station: Millennium Station (1.3 km / 0.8 mi)
  • Metro station: Grand Station (Red Line) (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Grand Chicago offers 1218 accommodations with minibars and safes. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11:30 AM.

Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 63 per day (in/out privileges)
  • Valet parking fee: USD 73 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago Chicago
  • Sheraton Grand Chicago Hotel Chicago

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.