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Sheraton Grand Chicago

4-star property
301 E North Water St, Chicago, IL 1-855-201-7819
3.8 out of 5
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See all 22 travelocity Reviews

"I liked that everything is in walking distance from the hotel. " More

By a verified traveler on Tue 15 Mar 2022

Points Of Interest

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Hotel Description

4-star hotel near Michigan Avenue

City center stay

Within a 15-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and Navy Pier. Millennium Park and John Hancock Center are also within 2 miles (3 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 43 conference rooms, business center, and valet parking. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and pillow menus, the 1218 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include Netflix, minibars, and room service.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$243* Per night/room May 30 - May 31

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sheraton Grand Chicago ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Chicago

Everyone (11) Couples (4) Family (4)
4 out of 5
I liked that everything is in walking distance from the hotel.

Posted by on Mar 15, 2022

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Comment from Hotel Management

Mar 23, 2022 by Guest Experience

Thank you for choosing to stay with us and sharing your feedback!

5 out of 5

Posted by on Feb 22, 2022

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4 out of 5
We came for a fun weekend with our daughter’ and grandchildren. We did enjoy our stay, the rooms were well kept, the beds were very comfy. However, the restaurants in the evening were very, very limited and not family oriented. We didn’t use any of the other facilities so I was very upset at being charged an additional $100.00 per person for the room. That was an additional $500 that I was not planning on. This certainly was not very well explained when booking. People please beware when you book your next getaway!

Posted by on Oct 25, 2021

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Comment from Hotel Management

Oct 26, 2021 by Guest Experience

Thank you for choosing to stay with us and submitting your feedback!

5 out of 5

Posted by on Sep 27, 2021

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4 out of 5

Posted by on Sep 26, 2021

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3 out of 5
Didn’t like that you paid for WiFi and no refrigerator or microwave

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 14, 2021 by Guest Experience

Thank you for your feedback! We appreciate you staying with us.

5 out of 5
The overall views n the hotel was amazing

Posted by on Sep 11, 2021

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Comment from Hotel Management

Sep 13, 2021 by Guest Experience

Thank you for staying with us. We appreciate your feedback!

2 out of 5
We were there 3 days and never once did we get our room cleaned or fresh towels - no breakfast service - we will never stay there again

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 19, 2021 by Hotel Management

Dear Anonymous, I apologize that you did not enjoy your experience at our property, and that you were affected by our limited operations during this time. We are sorry to hear that you will not be returning, but appreciate your feedback.

3 out of 5
Hotel is located in a great area, conveniently located. But, the room was not worth the price that I paid. Very disappointing.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 15, 2021 by Hotel Management

Thank you for choosing to stay at the Sheraton Grand. We appreciate you taking the time to submit your honest feedback and are happy to hear you enjoyed the location.

4 out of 5
The property was nice and our room was lovely. I feel like we had pretty new carpet but the room wasn't outdated at all. The sheets were awesome! I wish I would have looked at the brand! The only issue we had is no one answers the phone! We tried calling guest services, front desk, pretty much everyone and sat on hold for 30 minutes and no-one answered. I finally had to call the outside phone number to get someone. We asked for toothpaste that was never brought up. Same thing happened the next morning when we were trying to get a bellman to come get our bags. I had to go down to the lobby to find someone. Huge waste of time waiting for someone to answer the phone.

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 5, 2021 by Your team at the Sheraton Grand Chicago

Thank you for staying with us and sharing your detailed feedback which helps us to improve experiences for our guests. We love to hear that your enjoyed our hotel and your guestroom and hope to welcome you back during your next visit!

About the Sheraton Grand Chicago

Location 301 E North Water St, Chicago, IL 60611

Property Features

Sheraton Grand Chicago offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 125000 square feet (11613 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Sheraton Grand Chicago. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 1218 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars or lounges
  • 125000 sq ft of conference space
  • 11613 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Millennium Station (1.3 km / 0.8 mi)
  • Metro station: Grand Station (Red Line) (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Grand Chicago offers 1218 accommodations with minibars and safes. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11:30 AM.

Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.

Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 63 per day (in/out privileges)
  • Valet parking fee: USD 73 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago Chicago
  • Sheraton Grand Chicago Hotel Chicago

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.