4.1 out of 5

"We loved the location and the staff. The hotel room was somewhat small and I wasn't big on the decor but that's personal preference. What disappoint ... " More

By a verified traveler on Mon 28 Aug 2017

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Hotel Description

Sheraton Grand Chicago puts you in the heart of Chicago, within a 20-minute stroll of Navy Pier and Millennium Park. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and an indoor swimming pool.

All 1218 rooms feature LCD TVs with cable channels, and you can enjoy WiFi, coffee/tea makers, and free weekday newspapers. Dining in is an option with room service, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like free toiletries. In-room massages, safes, and hair dryers are also available.

The steakhouse, Shulas Steak House, is open for dinner. ChiBar is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour fitness center and sauna. 125,000 square feet (12 square meters) of event facilities include 43 meeting rooms and conference space, and other business amenities include a business center. Added amenities include WiFi in public areas and a coffee shop/café. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 4-star Near North Side hotel include John Hancock Center and Art Institute of Chicago.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110 per night

Club Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Grand Chicago ratings based on 161 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Nice but hidden costs

We loved the location and the staff. The hotel room was somewhat small and I wasn't big on the decor but that's personal preference. What disappointed me the most was the $31 charge for a bottled water, can of pop, and orange juice from our mini bar. Seriously? Those prices should be posted in the room if we'd know there's no way we would have taken them. Very disappointed in being duped. It won't stop us from returning but believe me we will be stopping by the convienence store before going back to our room. The continental breakfast was good with stunning city views.

Posted by , from Clinton Iowa on Aug 28, 2017

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5 out of 5

Nice location, close to Michigan Ave.

Pros: Level of luxury
Cons: Put more visible note about refreshments in the room, with prices.
Location: Walking distance to Millenium park and shopping stores.
Very nice hotel. Nice lobby and luxury bar. Nice view from swimming pool.

Posted by on Jan 31, 2017

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4 out of 5

Awesome hotel

This hotel is awesome super close the the navy pier and walking distance to the city. Pretty sad that all the restaurants in the hotel were closed. Unsure if our Ac/heater was working properly at times it was hot or humid. The window was foggy most of the time.

Posted by , from New Mexico on Dec 21, 2016

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Comment from Hotel Management

Dec 28, 2016 by Front Desk Manager

Hello Archuleta, Thank you for choosing the Sheraton Grand Chicago for your recent Chicago trip as your patronage is of upmost importance. I am delighted to read how much you enjoyed your visit overall, including our central location. We look forward to welcoming you back. Kind regards, Eric Ballen Front Desk Manager

5 out of 5

Excellent choice for shopping & entertainment

Pros: Luxury hotel, centrally located, reasonable rates.
Cons: Maybe an additional restaurant within the hotel would be nice.
Location: Excellent location: walking distance to Magnificent Mile, State Street Shopping, Museums and Art, Navy Pier, Park and lots and lots of entertainment.
Traveled to Chicago for shopping excursion over Thanksgiving holiday. Hotel centrally located within walking distance to Magnificant Mile and State Street. Took the Metra to Aurora for Premium Outlet shopping. Beautiful hotel, beautiful accommodations (River View), and very friendly staff.

Posted by , from Detroit, MI on Nov 28, 2016

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Comment from Hotel Management

Dec 1, 2016 by Front Desk Manager

Hello CJ, Thank you for taking time to share feedback regarding your recent visit. I am delighted to read how much you enjoyed our central location and the service afforded to you by our team members. I do hope we have the opportunity to welcome you back. Sincerely, Eric Ballen Front Desk Manager

5 out of 5

Great Hotel!

Pros: The overall design
Cons: Nothing
Location: Great location
Great experience and location in the heart of the city!

Posted by on Oct 24, 2016

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Comment from Hotel Management

Oct 27, 2016 by Front Desk Manager

Hello, Thank you for taking time to share such wonderful feedback regarding your recent visit with us. I do hope we have an additional opportunity to serve you again. Sincerely, Eric Ballen Front Desk Manager

5 out of 5

Beautiful hotel close to events.

Pros: Beautiful room, view and accommodations.
Cons: Maps to surrounding areas of interest pointing out best traveled route. Next time would avoid walking lower Wacker Drive had we have known.
Location: Close to Michigan Avenue and the River Walk with ample dining and shopping choices within walking distance. Grant Park (The Bean) and museums close.
Our stay was very nice. We were visiting for a music festival in Grant Park and it was perfect. The right amount of distance to be in the excitement but just enough out of the way to avoid massive crowds.

Posted by , from Chicago on Aug 2, 2016

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Comment from Hotel Management

by Madalyn

Hello P.S. Thank you for your review. We are glad you enjoyed your stay, view and accommodations. We appreciate your business and look forward to your return. Warm Regards, Madalyn W. Director of Front Office

4 out of 5

Hotel is nice - price a little misleading.

Great location, comfortable beds, clean rooms, and helpful staff. Beautiful spot right on the Chicago river. We were very surprised, however, at the cost of self-parking and of all on-site dining. The room rate was very reasonable for the area, but the extremely high cost of all the other items superseded it. If you don't have a car to park, you'd probably be fine.

Posted by on Jul 5, 2016

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Comment from Hotel Management

Jul 10, 2016 by Eric - Front Desk Manager

Hello, Thank you for taking the time to share feedback of your recent Sheraton Grand Chicago stay. I am so glad to read of the things you enjoyed and I apologize for the areas in which we fell short. We do hope to welcome you back soon! We hope to welcome you back soon!

4 out of 5

Beautiful Views

Pros: The cleanliness & location.
Cons: PLEASE TAKE OUT THE SNACK & DRINKS, that are hooked up to a sensor to calculate the spending, let your guests use the refrigerator for their needs.
Location: River boat rides, close to Navy Pier & close the shopping and restaurants.
Hotel was very nice and pleasing to the eye. In a GREAT location along the river with views of the river, Navy Pier and Lake Michigan. Beds were comfortable and so were the pillows. Bathroom was a little small.

Posted by , from Michigan on Jun 1, 2016

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Comment from Hotel Management

Jun 11, 2016 by Eric - Front Desk Manager

Hello Suzie-Q, Thank you for taking the time to share such wonderful feedback of your recent stay. I will pass your comments along to my teams to ensure we are improving moving forward. We do hope to welcome you back soon!

5 out of 5

Great location

Very nice hotel . Only thing it was 1 hour standing in line to check in but it was New years eve so we understood so wasn't a big deal

Posted by on Jan 3, 2016

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Comment from Hotel Management

Jan 5, 2016 by Sheraton Grand Chicago

Dear guest, Thank you for sharing this recent experience with us. We truly appreciate your patience and understanding with the delayed check-in, and I'm delighted to hear that you enjoyed this recent visit. It was a pleasure to have you as our guest and we hope to welcome you back again soon! Warm regards, Bryan W. Front Desk Manager

3 out of 5

Good

Pros: Front entry beautiful
Location: Nothing
Wish they had a bigger gift store and a restaurant that wasn't so fine dining- prices were pretty expensive for room service. Order peanut butter sandwich- 18.00. No other choices though at 8:00 at night.

Posted by on Dec 2, 2015

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Comment from Hotel Management

Dec 8, 2015 by Bryan W.

Dear guest, Thank you for sharing your recent experience with us. I'm delighted to hear your recent stay was enjoyable and we appreciate you taking the time share how we could better improve your experience as well. It was a pleasure to have you as our guest and we look forward to welcoming you back again in the future! Warm regards, Bryan W. Front Desk Manager

Property Features

Sheraton Grand Chicago offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi and wired Internet for a fee. A business center and meeting rooms are available. Event space at this hotel measures 125,000 square feet (12 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Grand Chicago. For a fee, parking is available. A complete renovation of Sheraton Grand Chicago was completed in March 2015. This 4-star Chicago hotel is smoke free.

  • 1218 guestrooms or units
  • 34 levels
  • 2 dining venues
  • 2 bars or lounges
  • 43 conference rooms
  • 125,000 sq ft of conference space
  • 12 sq m of conference space
  • Coffee shop
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (MDW-Midway Intl.) (20.9 km / 13 mi)
  • Train station: Chicago Western Avenue Station (6.1 km / 3.8 mi)
  • Metro station: Grand Station (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Grand Chicago offers 1218 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Shulas Steak House - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

LB Bistro and Patissere - This bistro serves breakfast and lunch. A children's menu is available. Open daily.

Link Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

ChiBar - This bar specializes in American cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests enjoy an indoor splash pool measuring 42 x 12 feet, a sundeck, and saunas. The 2200-square-foot Sheraton Fitness Center, newly renovated by Core Performance, provides elliptical machines, treadmills, Fit 1.0 training apparatus, stair machines, rowing machines, strength training equipment, free weights and a large stretching area.



Lake Michigan is three blocks from this Chicago hotel, with a 20-mile lakefront path for walking, running, biking, or skating. Bicycles and in-line skates can be rented at several beachfront locations. One mile away, Oak Street Beach is popular for sunbathing and swimming during summer months, when lifeguards are on duty. Five miles from the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along Lake Michigan.



The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 29.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 13.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 13.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 13.95 per night (rates may vary)
  • Self parking fee: USD 55.00 per night (in/out privileges)
  • Valet parking fee: USD 67.00 per night (in/out privileges)
  • Late check-out fee: USD 75
  • Refrigerator fee: USD 25 per stay
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Chicago Hotel & Towers
  • Sheraton Chicago Towers
  • Chicago Sheraton
  • Sheraton Grand Chicago Hotel
  • Sheraton Grand Chicago

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.