4.4 out of 5

"Staff was very pleasant and helpful. Room was very nice with a great view of the lake. " More

By a verified traveler on Wed 19 Jul 2017

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Hotel Description

A romantic stay in the heart of Chicago awaits you at Swissotel - Chicago. Within just a 10-minute stroll, you'll find popular attractions like Wrigley Building and Tribune Tower. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

You can enjoy LCD TVs with cable channels, and all 661 rooms feature iPod docks, WiFi, and wired Internet. Refrigerators and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Separate bathtubs and showers, coffee/tea makers, and in-room massages are also available.

A day of pampering at Spa 42 can include massages, facials, and body treatments along with access to the sauna and spa tub. The restaurant, Geneva, is open for breakfast. Enjoy the indoor swimming pool, 24-hour fitness center, spa tub, and sauna. Business amenities include a conference center and a business center. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star The Loop hotel, attractions include Millennium Park and Chicago Theatre.

Swissotel - Chicago ratings based on 169 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Great location.

Pros: rooms have great views.
Cons: insufficient towels left in bathroom
Location: Grant Park, Miracle Mile, river.
Staff was very pleasant and helpful. Room was very nice with a great view of the lake.

Posted by on Jul 19, 2017

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5 out of 5

Great hotel close to theaters and lake

Pros: The location was great but what we liked best was the staff. Everyone we dealt with was courteous and friendly. The bed was comfortable.
Cons: The only suggestion that I would make would be to have softer pillows or at least a selection. My husband liked the hard pillows but I don't.
Location: Theaters, The Navy Pier, Miracle Mile shopping and many restaurants in walking distance.
We went to Chicago for our anniversary and to see Hamilton. This hotel met all of our expectations and more. We had a great view of Lake Michigan plus we could walk to shopping, restaurants and theaters. We felt so comfortable at the hotel.

Posted by , from Minneapolis on May 7, 2017

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2 out of 5

Conjunctivitis at its best.

Extremely hard to locate when entering downtown Chicago. Hotel staff (valet personnel) and atmosphere were decent. Room was spacious. However, contracted PINK EYE from bed linens (that were clearly not cleaned properly) and front desk staff waves it off as nothing.

Posted by on Apr 23, 2017

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5 out of 5

Lovely view in the center of all the attractions

I loved our stay at the hotel, we were surrounded with a beautiful view and in the center of all our planned activities. You can take the blue line from Ohare airport practically straight to the hotel, with just a few blocks to walk from the exit of the train. The bed was very comfortable with a cozy feel to it. The overall stay was perfect.

Posted by on Dec 5, 2016

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Comment from Hotel Management

Dec 8, 2016 by Brittany

Dear Amanda, Thank you for taking the time to write this amazing review! We are thrilled to hear how much you enjoyed the beautiful view from your room and the location of our hotel. We look forward to welcoming you back soon! Best, Brittany Marketing Manager

4 out of 5

A Thanksgiving getaway

The price was very reasonable. ....and then they added the tax. Over $50 in taxes per day plus $37 per day for parking. That made the two day trip more expensive than I originally planned. I have to say it was worth it though. The location was perfect. The weather was gorgeous and we fell in love with the city all over again. I only live an hour away but hadn't been downtown in two years. We had a view of the river and the pier and the lights at night were spectacular. It was a great way to kick off the holidays. I would do it again. Only concern was that the concierge did not know anything about buses and advised us to take a cab. We asked the concierge at the Drake and he told us what buses to take and that was easier than cabs.

Posted by , from C on Nov 28, 2016

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Comment from Hotel Management

Dec 1, 2016 by Brittany

Dear guest, Thank you for taking the time to share with us your experience while staying at Swissotel Chicago. We do hope to have the opportunity to welcome you back in the future. Best, Brittany Marketing Manager

3 out of 5

Beautiful Views!!!

Hotel was conveniently located. Close to Millenium Park, at the end of the Magnificent Mile and across the river. Rooms were ok. Bed was uncomfortable but view made it a little better.

Posted by on Sep 5, 2016

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Comment from Hotel Management

Sep 30, 2016 by Brittany

Dear guest, I would like to apologize for the lack of experience you had during your stay. I do hope we have the opportunity to welcome you back. Best, Brittany

5 out of 5

This hotel is close to everything! Beautiful view!

Pros: Helpful staff, convenience, location, room cleanliness, spectacular views
Cons: Nothing
Location: It's close to Riverwalk, Navy Pier, Millenium Park, and many great restaurants.
Swissotel is located on the river (river walk) and is very close to Navy Pier and Millenium Park. We saw the sunrise every morning on Lake Michigan looking out at Navy Pier. We certainly would stay here again!

Posted by , from Fort Lauderdale, FL on Aug 12, 2016

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2 out of 5

Great location, room was not worth the money.

We stayed for one night, 29th floor. The location was ideal but our room needed some serious attention. We were not able to shower without the bathroom flooding since the door /seals leaked. The swimming pool area needed maintenance too. After splashing around for an hour my family lost all sense of smell for a day due to the level of chlorine.

Posted by , from St. Charles, IL on Jul 29, 2016

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4 out of 5

Sightseeing Weekend

Pros: Very nicely appointed. Comfortable bed, large bathrooms, robes provided, etc. Very clean and up to date. Obviously well maintained.
Location: Did a walking tour with Walk Chicago. Fabulous! Saw things most people in Chicago never see or are unaware of. 1 guide, 3 people, 3 hours, 90 bucks
Chose this hotel for its proximity to what we wanted to see in Chicago as we were playing tourist with a relative visiting for his first time. It was a good choice...convenient plus clean, very well appointed, etc. We wanted to experience the city, however, so did not do any of our eating/drinking at the hotel. The exercise is impressive with a terrific view. Two negatives: there was a bar charge to our tab that was not ours; the desk clerk said that it would take a few days for her to be able to discuss it with the bar manager and then she would address the issue. We declined and asked that it be deleted immediately since we had never patronized their bar. I asked a bartender what their procedure was for allowing guests to charge to their rooms. Clearly they did not follow procedure in this particular case. The second negative was that we discovered two 100 dollar charges to our credit card after we returned home (we had two separate rooms). We called and were told that these charges were for incidentals and would be removed in five business days. No one told us either verbally or in writing that these charges would be made. We will be checking our accounts in a few days to see if they follow through.

Posted by , from Madison, WI on May 2, 2016

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5 out of 5

Nice View Nice Hotel

Pros: It is a very nice Hotel, elegant, and clean
Cons: They could improve some of the items that need updating
Location: Nearby is millenium park and all kinds of fun things to do Downtown, though we went to the Mexican Villita to eat!
A very beautiful hotel, the staff was very nice, around the corner there is a park and stay parking for #36 you can pull up and leave the car in the garage if you do not want a valet. But was very satisfied. No microwave in the rooms, the fridge does not get the items cold. So to sleep and to order it works. I would definitely visit again however. Their elevators have to be selected before you get on the elevators, and then it will tell you what elevator to get on. The pool is small and seems bigger in the pictures, lodged between 2 fitness centers which look out, the pool does not really have a outside view.

Posted by on Apr 15, 2016

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Comment from Hotel Management

Apr 23, 2016 by Brittany

Dear guest, Thank you for taking the time to write a detailed review based on your past stay at Swissotel Chicago. We are pleased to see you enjoyed your stay and our location. We hope to welcome you back to the hotel in the near future. Best, Brittany

About the Swissotel - Chicago

Location 323 E Wacker Dr, Chicago, IL 60601

Renovations + Closures

The following facilities will be closed from 05 February 2018 to 31 March 2018 (dates subject to change):

  • Dining venue

Property Features

Swissotel - Chicago offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a sauna are also featured at the business-friendly Swissotel - Chicago. Parking is available for a fee. This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Dining venue
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.1 km / 18.7 mi)
  • Train station: Millennium Station (1.2 km / 0.8 mi)
  • Metro station: State Station (0.9 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel - Chicago offers 661 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Chicago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Geneva - This restaurant serves breakfast only.

Amuse - This restaurant serves light fare only. Guests can enjoy drinks at the bar.

The Palm - This restaurant serves breakfast only.

24-hour room service is available.

Nearby Activities

The hotel has a full-service fitness center with a 45-foot pool, spa tub, and sauna. (Children must be accompanied by an adult in the health club, fitness facility, and pool). Complimentary fitness "boot camps" are available to guests every Tuesday and Thursday from 5 PM to 6 PM. Group runs/walks are offered every Monday and Wednesday from 6:20 AM to 6:50 AM.

A 20-mile path along Lake Michigan's shoreline is just three blocks east of the Swissotel. Guests can bring their own gear for running, walking, bicycling, or inline skating. In addition, guests may rent bicycles, inline skates, or open-air, pedal-powered buggies for groups at several beachfront locations. During summer months, Oak Street Beach, one mile north, is popular for sunbathing and for swimming when lifeguards are on duty. Also in summer, beach volleyball courts are available for rental or pickup games. Public tennis courts and a public golf course are both five miles northeast of the hotel.

The recreational activities listed above are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

The 42nd-floor fitness center and spa offers an extensive menu of Ecocentric™ Spa Services using Pangea Organic Ecocentric Products, including massages, body treatments, facial treatments, and manicures/pedicures. Advance reservations required for massages and spa treatments.

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.00 per day.
  • Free cribs (infant beds)!


  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 55 per night
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Rollaway bed fee: USD 50.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).