4.4 out of 5

"Staff was very pleasant and helpful. Room was very nice with a great view of the lake. " More

By a verified traveler on Wed 19 Jul 2017

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Hotel Description

4.5-star luxury hotel near Chicago Riverwalk

Central Chicago getaway

At this The Loop hotel, you'll be well placed to visit Chicago Riverwalk and Michigan Avenue, both within a 5-minute walk. Chicago Theatre and Aon Center are also within half a mile (1 km).

Business services

This hotel features a restaurant and 2 bars/lounges. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and concierge services and free newspapers are also offered.

IPod docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 661 guestrooms also offer iPod docks and LCD TVs with cable channels. 24-hour room service, WiFi, and wired Internet are also available.

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$128 per night

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 King Bed, Lake View (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Classic Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swissotel - Chicago ratings based on 172 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel - Chicago

Everyone (18) Couples (1) Family (1)
2 out of 5
The hotel is pretty, great location and very friendly staff. However, the walls are paper thin and you can hear everything! You can hear the pipes when people flush, my neighbor vomiting all night, the guy yelling at his tv all night, the alarm that went off 18 times one morning..: The shower was awful. Terrible plumbing issues with this place. But it is convenient. (Yes, I asked many times to change rooms but they would only do it if I paid more)

Posted by on Mar 16, 2019

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5 out of 5
The service was professional and friendly. The room was outstanding.

Posted by , from Downers Grove on Nov 26, 2018

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2 out of 5

Posted by on Nov 11, 2018

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4 out of 5

Great location.

Pros: rooms have great views.
Cons: insufficient towels left in bathroom
Location: Grant Park, Miracle Mile, river.
Staff was very pleasant and helpful. Room was very nice with a great view of the lake.

Posted by on Jul 19, 2017

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5 out of 5

Great hotel close to theaters and lake

Pros: The location was great but what we liked best was the staff. Everyone we dealt with was courteous and friendly. The bed was comfortable.
Cons: The only suggestion that I would make would be to have softer pillows or at least a selection. My husband liked the hard pillows but I don't.
Location: Theaters, The Navy Pier, Miracle Mile shopping and many restaurants in walking distance.
We went to Chicago for our anniversary and to see Hamilton. This hotel met all of our expectations and more. We had a great view of Lake Michigan plus we could walk to shopping, restaurants and theaters. We felt so comfortable at the hotel.

Posted by , from Minneapolis on May 7, 2017

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2 out of 5

Conjunctivitis at its best.

Extremely hard to locate when entering downtown Chicago. Hotel staff (valet personnel) and atmosphere were decent. Room was spacious. However, contracted PINK EYE from bed linens (that were clearly not cleaned properly) and front desk staff waves it off as nothing.

Posted by on Apr 23, 2017

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5 out of 5

Lovely view in the center of all the attractions

I loved our stay at the hotel, we were surrounded with a beautiful view and in the center of all our planned activities. You can take the blue line from Ohare airport practically straight to the hotel, with just a few blocks to walk from the exit of the train. The bed was very comfortable with a cozy feel to it. The overall stay was perfect.

Posted by on Dec 5, 2016

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Comment from Hotel Management

Dec 8, 2016 by Brittany

Dear Amanda, Thank you for taking the time to write this amazing review! We are thrilled to hear how much you enjoyed the beautiful view from your room and the location of our hotel. We look forward to welcoming you back soon! Best, Brittany Marketing Manager

4 out of 5

A Thanksgiving getaway

The price was very reasonable. ....and then they added the tax. Over $50 in taxes per day plus $37 per day for parking. That made the two day trip more expensive than I originally planned. I have to say it was worth it though. The location was perfect. The weather was gorgeous and we fell in love with the city all over again. I only live an hour away but hadn't been downtown in two years. We had a view of the river and the pier and the lights at night were spectacular. It was a great way to kick off the holidays. I would do it again. Only concern was that the concierge did not know anything about buses and advised us to take a cab. We asked the concierge at the Drake and he told us what buses to take and that was easier than cabs.

Posted by , from C on Nov 28, 2016

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Comment from Hotel Management

Dec 1, 2016 by Brittany

Dear guest, Thank you for taking the time to share with us your experience while staying at Swissotel Chicago. We do hope to have the opportunity to welcome you back in the future. Best, Brittany Marketing Manager

3 out of 5

Beautiful Views!!!

Hotel was conveniently located. Close to Millenium Park, at the end of the Magnificent Mile and across the river. Rooms were ok. Bed was uncomfortable but view made it a little better.

Posted by on Sep 5, 2016

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Comment from Hotel Management

Sep 30, 2016 by Brittany

Dear guest, I would like to apologize for the lack of experience you had during your stay. I do hope we have the opportunity to welcome you back. Best, Brittany

5 out of 5

This hotel is close to everything! Beautiful view!

Pros: Helpful staff, convenience, location, room cleanliness, spectacular views
Cons: Nothing
Location: It's close to Riverwalk, Navy Pier, Millenium Park, and many great restaurants.
Swissotel is located on the river (river walk) and is very close to Navy Pier and Millenium Park. We saw the sunrise every morning on Lake Michigan looking out at Navy Pier. We certainly would stay here again!

Posted by , from Fort Lauderdale, FL on Aug 12, 2016

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About the Swissotel - Chicago

Location 323 E Wacker Dr, Chicago, IL 60601

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Swissotel - Chicago. For a fee, parking is available. This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Dining venue
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.2 km / 18.8 mi)
  • Train station: Millennium Station (0.9 km / 0.6 mi)
  • Metro station: State Station (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel - Chicago offers 661 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Chicago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.

The Palm - This restaurant serves breakfast, lunch, and dinner. Open daily.

Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Onsite venue #3 - This restaurant serves breakfast only. Open daily.

24-hour room service is available.

Nearby Activities

A 20-mile path along Lake Michigan's shoreline is just 3 blocks east of the Swissotel. Guests can bring their own gear for running, walking, bicycling, or inline skating. In addition, guests may rent bicycles, inline skates, or open-air, pedal-powered buggies for groups at several beachfront locations. During summer months, Oak Street Beach, 1 mile north, is popular for sunbathing and for swimming when lifeguards are on duty. Also in summer, beach volleyball courts are available for rental or pickup games. Public tennis courts and a public golf course are both 5 miles northeast of the hotel.

The recreational activities listed above are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per day.
  • Free cribs (infant beds)!


  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 57 per night
  • Valet parking fee: USD 70 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).