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4.3 out of 5

"Beautiful. Breakfast was great and next time we'll take the room upgrade they offered. Elevators are slow but we're used to that at Palmer:) " More

By a verified traveler on Mon 27 Jan 2020

Hotel Description

4-star historic hotel near Art Institute of Chicago

City center stay

At this The Loop hotel, you'll be within a 5-minute walk of Art Institute of Chicago and Millennium Park. Chicago Theatre and Willis Tower are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a health club, and a restaurant are all featured at this historic hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the indoor pool, bar/lounge, and limo/town car service.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 1641 guestrooms also offer WiFi and TVs with cable channels. Wired Internet, minibars, and room service are also available.

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Business Lounge Access (Bathtub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Palmer House a Hilton Hotel ratings based on 431 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palmer House a Hilton Hotel

Everyone (81) Couples (13) Family (25)
5 out of 5
Beautiful. Breakfast was great and next time we'll take the room upgrade they offered. Elevators are slow but we're used to that at Palmer:)

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 30, 2020 by Front office Manager

Thank you for your feedback and for choosing the Palmer House Hilton!

5 out of 5
Beautiful hotel. Clean rooms. Very friendly staff.

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 30, 2020 by Front Office Manager

Thank you for your feedback and for choosing the Palmer House Hilton!

5 out of 5

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 5, 2020 by Manager

Thank You for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay.

5 out of 5

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay. We hope to welcome you back at a future date.

5 out of 5
superb historical and romantic hotel! What other hotel has a marble fireplace in a $100 room? The lobby is spectacular, the drinks are wonderful, the location is perfect.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay. We hope to welcome you back at a future date.

4 out of 5
Their server was down. We waited in line 1 hour to check in. The upside was that they served us a small glass of champagne.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay. We hope to welcome you back at a future date.

5 out of 5
a beautiful historic building, top service, great ambiance

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 4, 2020 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay. We hope to welcome you back at a future date.

4 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House! We are delighted to know you enjoyed your stay and hope to welcome you back in near future.

4 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House! We are delighted to know you enjoyed your stay and hope to welcome you back in near future.

5 out of 5
Beautiful at Christmas time. Staff were kind and helpful.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 22, 2019 by Manager

Thank you for providing feedback in regards to your recent stay at Palmer House. We are delighted to know you enjoyed your stay.

About the Palmer House a Hilton Hotel

Location 17 E Monroe St, Chicago, IL 60603

Renovations + Closures

This property is closed from 27 April 2020 to 7 September 2020 (dates subject to change).

Property Features

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business center and limo/town car service. Event space at this hotel measures 110000 square feet (10219 square meters) and includes conference space. A sauna, spa services, and multilingual staff are also featured at the business-friendly Palmer House a Hilton Hotel. For a fee, parking is available. This 4-star Chicago hotel is smoke free.

  • 1641 guestrooms or units
  • 23 levels
  • 110000 sq ft of conference space
  • 10219 sq m of conference space
  • Built in 1873
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (29.8 km / 18.5 mi)
  • Train station: Millennium Station (0.7 km / 0.4 mi)
  • Metro station: Monroe Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and safes. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Palmer House a Hilton Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

Balance Spa has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Minimum age to access spa is 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per stay.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 34 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self parking fee: USD 52 per night
  • Valet parking fee: USD 82 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palmer
  • Hilton Palmer House
  • House Hilton
  • Palmer Hilton
  • Palmer Hilton House
  • Palmer House
  • Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer House Hilton Hotel
  • Palmer House Hilton Hotel Chicago
  • Chicago Palmer House Hilton
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • The Palmer House Hilton Hotel Chicago
  • The Palmer House Hilton
  • Palmer House A Hilton
  • Palmer House a Hilton Hotel Hotel
  • Palmer House a Hilton Hotel Chicago
  • Palmer House a Hilton Hotel Hotel Chicago

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.