4.3 out of 5

"From the minute I entered the hotel up to my last few minutes on site, I had nothing but great experiences with staff, the facility and the food. My r ... " More

By a verified traveler on Wed 30 May 2018

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Room, 1 Double Bed, Non Smoking (Hip & Historic)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$89 per night

Room, 1 King Bed, Non Smoking (Hip & Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Business Lounge Access (Bathtub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Non Smoking (Parlor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Palmer House a Hilton Hotel ratings based on 356 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palmer House a Hilton Hotel

Everyone (42) Couples (1) Family (2)
2 out of 5
Hi--I consider the Palmer House to be an elegant landmark in downtown Chicago. I have been there for afternoon tea and have used the spa. This was my first stay at the hotel. The line to check in was so long and there was no one at the concierge desk. It was difficult to find help. I was a couple of hours early for check-in, so had to leave my belongings at a conference registration table because I had to attend a meeting. Once checked in, we were disappointed because the room was small and lacked typical amenities. There was a fridge loaded with treats and drinks for sale (no prices shown anywhere, so we were afraid to eat or drink anything for fear that the items were highly overpriced), but no fridge space for personal items and no coffee maker. There were drain flies in the toilet and on the wall. The shower sprayed water onto the floor with the curtain closed, and the shower head yielded a minimal stream with low pressure. I appreciated the good rate for a downtown stay, but I would had had a much nicer room for around the same price at a less prestigious hotel. We were there for a special occasion, too, so it was a bit sad not to have enjoyed a nicer, better-appointed room.

Posted by on Dec 9, 2018

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5 out of 5
Wonder old classic hotel with Lockwood, an excellent restaurant. Very friendly, helpful staff. Close to Michigan Avenue and Institute of Art.

Posted by , from Boston on Nov 12, 2018

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5 out of 5
Everything was fantastic except for when we had to check in, we stood in line for about 45 minutes

Posted by , from Milwaukee, wi on Nov 5, 2018

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4 out of 5
The Palmer House is always a welcoming spot for a visit to Chicago. Lovely historic building with comfortable rooms.

Posted by , from Illinois on Nov 5, 2018

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2 out of 5
DO NOT STAY HERE! Room was not even close to as described on the website. The check in clerk told us we were getting a corner room, which is what we booked. We did not get a corner room. We got a tiny, super small, dingy, old, moldy, run down room with a view of the back of the building and fire escape next door. Customer service was terrible when we tried to ask about the mix up. We weren’t able to be moved into a different room. WHAT??? And then, there was an actual shooting at the hotel entrance and we had to take cover in the restaurant next door to protect ourselves. Do no stay here!!!

Posted by , from Chicago on Oct 29, 2018

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5 out of 5
Old hotel but well kept Lobby beautiful, go there for a drink but food so so Rooms beautiful and large Don’t like that have to pay for WiFi Great location

Posted by on Oct 28, 2018

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5 out of 5
Nice location to Navy pier and millennium park. Restaurants too. Great old hotel, rooms meet modern standards

Posted by , from Washington State on Oct 18, 2018

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5 out of 5

Superb central location

Pros: The central location and beautifully restored lobby, rooms and common areas, as well as the pleasant staff. Comfortable beds, instant hot water.
Cons: A guide to the TV stations so I could easily know where to find the local news and weather without having to flip through 100 plus channels.
Location: The central loop location provides excellent access to transportation to anywhere in the city, plus easy walking distance to restaurants and fun!
From the minute I entered the hotel up to my last few minutes on site, I had nothing but great experiences with staff, the facility and the food. My room was very comfortable and quiet except for a few noisy guests in the hallway. The concierge helped me a number of times with directions and advice as did the bell staff when I checked my bag on the last day before heading out to enjoy the city for a few hours until I had to leave for the airport.

Posted by , from Minneapolis on May 30, 2018

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4 out of 5
The hotel was nice. The bathroom needed some TLC, you couldn’t open the cabinet to get the hairdryer out and the towels were old. The location was perfect. I would stay here again.

Posted by on May 27, 2018

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4 out of 5

Nice hotel close to Millennium Park

Hotel is stately and the Lockwood restaurant offers very yummy cuisine equal to any fine restaurant. The bar area is lively and bar staff are attentive. Robert, the concierge, is extremely helpful. One drawback is the proximity to the rail train running along one side of the hotel on Wabash - can be noisy. The rooms are a bit dated especially the bathrooms. However loved the collection of B&W photos of Hollywood stars of the golden era along the corridors.

Posted by , from San Francisco on May 22, 2018

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About the Palmer House a Hilton Hotel

Location 17 E Monroe St, Chicago, IL 60603

Renovations + Closures

The property is renovating until 01 June 2019 (completion date subject to change). The following areas are affected:

  • Spa tub
  • Swimming pool

The following facilities will be closed from 19 February 2018 to 30 June 2019 (dates subject to change):

  • Swimming pool
  • Spa tub

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include a business center and limo/town car service. Event space at this hotel measures 110000 square feet (10219 square meters) and includes conference space. A spa tub, a sauna, and multilingual staff are also featured at the business-friendly Palmer House a Hilton Hotel. Parking is available for a fee.

  • 1641 guestrooms or units
  • 25 levels
  • 110000 sq ft of conference space
  • 10219 sq m of conference space
  • Built in 1872
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.8 km / 18.5 mi)
  • Train station: Chicago Van Buren Street Station (0.7 km / 0.4 mi)
  • Metro station: Monroe Station (Red Line) (0.1 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palmer House a Hilton Hotel offers 1641 air-conditioned accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Palmer House a Hilton Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

The Palmer House a Hilton Hotel's 10,000-square-foot health club (surcharge) features a fitness center with free weights and cardiovascular and strength-training equipment, personal trainers, an indoor pool and exercise classes.

This Hilton hotel is a mile from Lake Michigan, where guests can walk, jog, or bike along a 20-mile lakefront path. Oak Street Beach, 1.5 miles away, is popular for sunbathing and swimming in the summer. Within six miles of the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along Lake Michigan.

The recreational activities listed below are available either on-site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

Balance Spa offers massages, facials, and beauty services. This full-service health spa includes 12 treatment rooms and a hair salon.

  • Number of treatment rooms 12
  • Minimum age to access spa is 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility