4.3 out of 5

"Particularly appreciated the text-based customer assistance. An assistant checked in each day via text to make sure our stay was comfortable and ready ... " More

By a verified traveler on Thu 15 Mar 2018

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Hotel Description

A romantic stay in the heart of Chicago awaits you at Palmer House a Hilton Hotel. Within a short 5-minute stroll, you'll find popular places like Art Institute of Chicago and Millennium Park. Highlights at this historic hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy TVs with cable channels, and all 1641 rooms feature WiFi, free newspapers, and video-game consoles. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, room service, in-room massages, and safes are available.

A relaxing day at Balance Spa can include massages, body wraps, and body scrubs along with hydrotherapy and mani/pedis. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the health club, Turkish bath/hammam, spa tub, and sauna. 110000 square feet (10219 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Added amenities include WiFi in public areas and laundry facilities. Buffet breakfast is available. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star The Loop hotel include Chicago Cultural Center and Ford Center for the Performing Arts Oriental Theatre.

Room, 1 Double Bed, Non Smoking (Hip & Historic)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$111 per night

Room, 1 King Bed, Non Smoking (Hip & Historic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking (Hip & Historic)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, Non Smoking, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Palmer House a Hilton Hotel ratings based on 343 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Particularly appreciated the text-based customer assistance. An assistant checked in each day via text to make sure our stay was comfortable and ready to address our room needs. A case in point is that our room had only one chair, we needed another chair. I simply made the request via text, and within 30 minutes a hotel staffer appeared at a door with an additional chair. THAT is good customer service!

Posted by on Mar 15, 2018

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5 out of 5

Chicago vacation

Great history in this building. Would recommend to anyone visiting Chicago . Room was clean and comfortable. Close to everything.

Posted by on Feb 20, 2018

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3 out of 5
We purchased a package from you which included flight, hotel, and car rental, Itinerary #7315946758034. The flight was on Spirit which we now consider unacceptable and will not fly it anymore. It cost us $160 for the checked luggage, and the airplane itself was very uncomfortable and everything on the plane cost, including water. The weather in Chicago was such that our flight in was delayed 4 hours and the flight out was cancelled after at least 6 hours of constant delay. We had to find a motel room in the vicinity of the airport for a 7:00am flight out on the following day, The hotel, Palmer House is an old building but adequate. Because of the snow in Chicago, we elected for our safety not to pick up the rental car but took the train from O'Hare to the Palmer House area. I tried to get a refund on the cost of the rental car which we did not use, but was told by the rental company , Dollar, that I had to do it through you. I tried to find a phone number for you to call you to activate the process but none was available on any of the documents . We now request a refund for the rental car portion of our original fee.

Posted by , from Florida on Feb 13, 2018

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5 out of 5

New Years Eve stay!

Pros: Location
Location: Shop at Macy's on State
Enjoy this location due to close to shopping, walking distance to great restaurants!

Posted by , from Indy on Jan 2, 2018

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4 out of 5


We love The Palmer House but I would have to stay this year (we have gone for 5 years every Christmas) I was VERY disappointed in the staff care and etiquette. Sitting in the main lobby where we always end our evening not one time did a server come and ask us for our order....not one. It was so disappointing, and when we flagged a server down he was absolutely rude. Also, starting at 8:30 the cleaning service started knocking and came back 3x's after to see if they could clean.....hoping the Palmer House has not lost the excellent, thoughtful staffing they pride themselves on.

Posted by on Dec 30, 2017

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4 out of 5

Downtown Stay

This hotel is beautiful and located nearby to many downtown attractions. My only complaint was the walls between the rooms were very thin and I heard a man cursing strangely for an extended period of time. I called the main desk and it was handeled. The man began again but stopped after a couple minutes.

Posted by , from Nebraska on Dec 16, 2017

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5 out of 5

Best downtown historic hotel

Perfect experience for an overnight trip. I've stayed at the Palmer House 20 years ago and it's even better than before.

Posted by on Jul 3, 2017

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5 out of 5

wonderful best in Chicago!

Pros: old style ... very attactive
Cons: nope ..
Location: all listed above .. right downtown ... many thx!
in town to view a play ... location could not have been better!

Posted by on Jun 22, 2017

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5 out of 5

Gorgeous Hotel in Downtown Chicago

We had an amazing time here and can't wait until we stay again!

Posted by , from South Bend, IN on Jun 21, 2017

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3 out of 5

Nice location but needs to be updated

Cons: The rooms need to be updated....for example the bathroom tile, showers, closets, etc.
I love the location of this hotel. It was close to Grant and Millennium Park for the Taste of Chicago. Everything that we wanted to do was walking distance. The lobby area was beautiful but my room was just ok. The shower had a slow drain and left the tub filthy. The cold water on the sink did not work properly either. We called hospitality to have it fixed however it was never fixed even though we were told it was fixed. I did like the size of the room.

Posted by , from Michigan on Jul 15, 2016

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About the Palmer House a Hilton Hotel

Location 17 E Monroe St, Chicago, IL 60603

Renovations + Closures

The following facilities will be closed from 19 February 2018 to 11 June 2018 (dates subject to change):

  • Swimming pool

Property Features

Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Business amenities include a business center and limo/town car service. Event space at this hotel measures 110000 square feet (10219 square meters) and includes conference space. A spa tub, a sauna, and multilingual staff are also featured at the business-friendly Palmer House a Hilton Hotel. Parking is available for a fee.

  • 1641 guestrooms or units
  • 25 levels
  • 110000 sq ft of conference space
  • 10219 sq m of conference space
  • Built in 1925
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Indoor pool
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.5 km / 19 mi)
  • Train station: Chicago Van Buren Street Station (0.7 km / 0.4 mi)
  • Metro station: Randolph-Wabash Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Palmer House a Hilton Hotel offers 1641 air-conditioned accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Palmer House a Hilton Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

The Palmer House a Hilton Hotel's 10,000-square-foot health club (surcharge) features a fitness center with free weights and cardiovascular and strength-training equipment, personal trainers, an indoor pool and exercise classes.

This Hilton hotel is a mile from Lake Michigan, where guests can walk, jog, or bike along a 20-mile lakefront path. Oak Street Beach, 1.5 miles away, is popular for sunbathing and swimming in the summer. Within six miles of the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along Lake Michigan.

The recreational activities listed below are available either on-site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

Balance Spa offers massages, facials, and beauty services. This full-service health spa includes 12 treatment rooms and a hair salon.

  • Number of treatment rooms 12
  • Minimum age to access spa is 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Contact the property in advance to make arrangements.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.00 per stay.


  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 75 lb


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 11 per person (approximately)
  • Fee for in-room wireless Internet: USD 112.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per night (rates may vary)
  • Self parking fee: USD 46.00 per night
  • Valet parking fee: USD 82.00 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Refrigerator fee: USD 40 per stay
  • In-room microwave fee: USD 40 per stay
  • Rollaway bed fee: USD 40.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Palmer
  • Hilton Palmer House
  • House Hilton
  • Palmer Hilton
  • Palmer Hilton House
  • Palmer House
  • Palmer House Hilton
  • Palmer House Hilton Chicago
  • Palmer House Hilton Hotel
  • Palmer House Hilton Hotel Chicago
  • Chicago Palmer House Hilton
  • Hilton Hotel Palmer
  • Palmer House Chicago
  • The Palmer House Hilton Hotel Chicago
  • The Palmer House Hilton

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations