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Palmer House a Hilton Hotel

4.0 star property
4-star luxury hotel near Millennium Park
4-star luxury hotel near Millennium Park

Choose dates to view prices

Photo gallery for Palmer House a Hilton Hotel

Ballroom
Indoor pool
Reception
Ballroom
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Housekeeping
  • Bar
  • Breakfast available
  • Laundry

Explore the area

View in a map
17 E Monroe St, Chicago, IL, 60603
  • Art Institute of Chicago
    ‪5 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Grant Park
    ‪13 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room business center

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(29 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, 2 Bathrooms

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Double Beds, 2 Bathrooms

8.0 out of 10
Very good
(12 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Double Beds, Accessible, Bathtub

  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(45 reviews)
  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds

In-room business center

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room - 2 Double Beds

8.6 out of 10
Excellent
(4 reviews)
  • 249 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room - 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room - 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Double Mobility Accessible (Tub)

In-room business center

Premium 2 Double Mobility Accessible (Tub)

  • 250 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, Accessible, Non Smoking (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

In-room business center

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(67 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Roll-in Shower)

In-room business center

Room, Non Smoking (Roll-in Shower)

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Parlor)

In-room business center

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 1000 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, Multiple Beds, Non Smoking

  • 1000 sq ft
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds

View all photos for Deluxe Room -1 King Bed

In-room business center

Deluxe Room -1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1000 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room - 1 King Bed

In-room business center

Deluxe Room - 1 King Bed

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room business center

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(157 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium 2 Bed 2 Bath - 1 Room

In-room business center

Premium 2 Bed 2 Bath - 1 Room

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, minibar

Room, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(12 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, minibar

Room, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor, No Bed)

1 bedroom, premium bedding, pillowtop beds, minibar

Room (Parlor, No Bed)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, minibar

Room, Accessible, Non Smoking (Roll-in Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 2 Double Beds

10.0 out of 10
Exceptional
(4 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 2 Double Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(14 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Chicago

City center stay.Within a 10-minute walk of this Downtown Chicago hotel, you'll find Millennium Park and Art Institute of Chicago. Cloud Gate and Chicago Theatre are also within half a mile (1 km).

What's nearby

  • Art Institute of Chicago - 5 min walk - 0.3 miles
  • Millennium Park - 5 min walk - 0.3 miles
  • Chicago Theatre - 6 min walk - 0.4 miles
  • Willis Tower - 11 min walk - 0.6 miles
  • Grant Park - 13 min walk - 0.7 miles

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive

Restaurants

  • ‪Miller's Pub - ‬3 min walk
  • ‪Palmer House Hilton Executive Floor Lounge - ‬3 min walk
  • ‪Capital One Café - ‬1 min walk
  • ‪Poke Poké - ‬1 min walk
  • ‪Jimmy's Gyros & Grill - ‬3 min walk

About this property

Palmer House a Hilton Hotel

4-star luxury hotel near Millennium Park
Palmer House a Hilton Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A business center, 77 meeting rooms, and coworking spaces are available. Event space at this hotel measures 130000 square feet (12077 square meters) and includes a conference center. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Palmer House a Hilton Hotel. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 1641 guestrooms or units
  • 23 levels
  • 130000 sq ft of conference space
  • 12077 sq m of conference space
  • Built in 1873
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

The onsite spa has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

Chinese (Mandarin), English

Similar properties

Exterior

Hilton Chicago

  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi
4.2 out of 5, Very Good, 2,113 reviews
$165 nightly
The price is $194
Sep 2 - Sep 3
Total with taxes and fees
Hilton Chicago

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Covered self parking on site (USD 57 per night; includes in/out privileges)
  • Covered valet parking on site (USD 85 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 37-inch TV with premium cable channels
  • Pay movies
  • Video game console

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 5 2025 to September 6 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 75 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.00 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15 to 30 per person
  • Covered self parking fee: USD 57 per night (in/out privileges)
  • Covered valet parking fee: USD 85 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 50.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 5:30 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

How close is Palmer House a Hilton Hotel to the airport?

Palmer House a Hilton Hotel is 12.5 mi (27-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at Palmer House a Hilton Hotel?

As of Aug 26, 2025, prices found for a 1-night stay for 2 adults at Palmer House a Hilton Hotel on Sep 2, 2025 start from $173.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palmer House a Hilton Hotel have an airport shuttle?

Airport shuttle services are not available at Palmer House a Hilton Hotel.

How close is Palmer House a Hilton Hotel to the beach?

This hotel is 1.6 mi (6-min drive) from Ohio Street Beach and 2.2 mi (7-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does Palmer House a Hilton Hotel offer free breakfast?

Free breakfast isn’t provided at Palmer House a Hilton Hotel, but to-go breakfast is offered for a fee of between USD 15 and 30 per person. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 6:30 AM to noon.

Is there a casino at Palmer House a Hilton Hotel?

No, there is no casino at this hotel, but Bally's Casino Chicago (17-min walk) is nearby.

What time is check-in at Palmer House a Hilton Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Palmer House a Hilton Hotel?

Free parking is not available at this hotel. Self parking is available for USD 57 per night, and valet parking for USD 85 per night.

Does Palmer House a Hilton Hotel have a pool?

Palmer House a Hilton Hotel features an indoor pool. Guests can enjoy pool access from 5:30 AM to 9:00 PM.The pool will be unavailable from May 5 2025 to September 6 2025 (dates subject to change).

Does Palmer House a Hilton Hotel have a restaurant?

Palmer House a Hilton Hotel is home to Lockwood Lobby Bar, which features American cuisine and happy hour.

Does Palmer House a Hilton Hotel have a spa?

This hotel has a spa, which features body scrubs, mani/pedis, and massages.

How close is Palmer House a Hilton Hotel to downtown Chicago?

Palmer House a Hilton Hotel is 0.2 mi away from Chicago.

Palmer House a Hilton Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1064 out of 1891 reviews
Rating 8 - Good. 366 out of 1891 reviews
Rating 6 - Okay. 236 out of 1891 reviews
Rating 4 - Poor. 131 out of 1891 reviews
Rating 2 - Terrible. 94 out of 1891 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience. Accommodations were good. Surrounding area was convenient to shopping, eateries and p parks.
Stayed 3 nights in Aug 2025

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel. Tremendous nostalgia
Stayed 1 night in Jul 2025

4/10 Poor

THOMAS, MANHATTAN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here on a weekly basis back in the 80's. It had been 40 years since I last stayed here, and it was great then. The lobby is still great, but that's it. Our room was horribly musty and dated, dirty towels in the closet, no coffee maker in the room, hair in the bathroom, pillows smelled like dirty feet. The lower level shops are all but gone. I will not stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Abby, Rochester

Stayed 2 nights in Jun 2025

8/10 Good

Leonid

Stayed 3 nights in May 2025

10/10 Excellent

Athanasios, COVINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, walkable to anywhere in downtown Chicago, Millennium Park, Soldier Field, etc.
Stayed 1 night in May 2025

6/10 Okay

Tracy

Stayed 3 nights in May 2025

4/10 Poor

Vannessa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Amazing location and near a lot so shopping and sites to see. Unfortunately, that is all. The hotel is old and dirty. Our room smelled so moldy and there was even mold on the ceiling in the bathroom. Extremely small bathroom and the door was dirty and old. The shower curtain has yellow stains at the bottom. Just awful.
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place and the staff were super helpful and friendly.
Stayed 4 nights in May 2025

10/10 Excellent

Andrea

Stayed 3 nights in May 2025

8/10 Good

Katrina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
like staying in a palace.
Stayed 2 nights in May 2025

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
This is a historic property in downtown Chicago. It was close to the Loop, where we wanted to be this trip.
Stayed 4 nights in May 2025

8/10 Good

Janie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Hotel. Great history. Comfortable beds. Great Location. Awesome espresso martinis!
Stayed 2 nights in May 2025

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, restaurant and bar were wonderful (best burger we have ever had). Staff were very friendly though we asked for extra towels and never received them. Could not have asked for a better location.
Stayed 2 nights in May 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
The hotel's history and close proximity to Millennium Park is the reason I chose the property. The gym was huge. Big disappointment that the pool was closed. I realize amenity fees are the norm, but wish they were not.
Stayed 2 nights in May 2025

8/10 Good

Thomas

Traveled with family
Liked: Amenities, property conditions & facilities
The hummus at the bar was good
Stayed 3 nights in Apr 2025

10/10 Excellent

Whitley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

LaToya

Stayed 3 nights in May 2025

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great with excellent suggestion for dinner
Stayed 1 night in May 2025

8/10 Good

Raven

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in May 2025

8/10 Good

Ane

Stayed 1 night in May 2025

6/10 Okay

Angela

Business traveler
Liked: Staff & service
Disliked: Cleanliness

Don't recommend

Hotel is old and historic , the lobby area is beautiful I had high hopes for this hotel. We checked into our room which was right next to the elevator, so at night and early morning it was super loud. The room was very small, the bathroom was even smaller there was no counter space to put anything The room is definitely some TLC the paint on the doors was peeling away so was the wallpaper in bathroom. I was not impressed by the rooms at All they looked old and rundown We also found a pair of women's underwear that were left from the previous guest which gave me the ick because that tells me that the rooms were not cleaned properly. I probably would not stay here again
Stayed 3 nights in May 2025

8/10 Good

Kate

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Nice but also disappointing

Hotel was lovely and centrally located. Bed was very comfortable. Cleaning service was not great. (They made the bed, took the dirty towels and didn’t tidy the room or empty the trash like other places do.) Main reason for 4 stars was the pool was totally out-of-service. This was one of, if not THE main reason I booked this hotel instead of another one. (This was for my daughter’s 10th birthday trip - just her and I - I had been saving for a long time so we could go all out, but since it was just her and I (mom), I didn’t want to be out late at night. So we pretty much got back after dinner at night, watched a movie and went to bed. - Anyone who has kids knows the pool is a huge highlight. What was most disappointing was the conceierge checked in with me and I expressed my frustration and my daughter’s disappointment, (there were tears)…I explained it would have been nice to get an email so we could have tried to book another hotel. All they said was that they were sorry for the inconvenience. I think it absolutely would have been appropriate in this circumstance after I took the time to explain how upsetting this was for my situation in particular to offer some money back.
Stayed 2 nights in May 2025

4/10 Poor

Meghan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms outlets weren’t working. The tub was clogged and the safe in the room didn’t work. They tried to rectify the situation, but for $600 a night, it was not worth it. They said they couldn’t do anything about a discount because we booked through Expedia, so that was disappointing. Definitely needs some work.
Stayed 2 nights in May 2025