Ace Hotel Chicago

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house or due to check-in within one week of package arrival. There is a package holding fee of 5 USD per package that will be added to your room charge.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Electrostatic spray is used for disinfection
• Masks are compulsory at the property
• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is not available
• Reservation might be required for some facilities onsite
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Security system
• Property follows sanitization practices of SafeStay (AHLA - USA)
• Protective clothing is available to guests
• Mobile key entry is not available
• Masks are available to guests
• Food service has been amended for enhanced safety
• Debit cards not accepted
• Gloves are available to guests
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitizer
• Staffed front desk
• Social distancing measures are in place
• Contactless check-in is not available
• No rollaway/extra beds available
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are not available
• gap period enforced between guest stays 24 hours