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5.0 out of 5

"Very friendly and inviting environment with great customer service " More

By a verified traveler on Sun 02 Aug 2020

Hotel Description

4-star award-winning hotel near Chicago Riverwalk

In entertainment district

Your stay at this Near West Side hotel places you within 2 miles (3 km) of Chicago Riverwalk and University of Illinois Chicago. House of Blues Chicago and Willis Tower are also within 2 miles (3 km).

Award-winning

This smoke-free hotel features 2 restaurants and 2 bars/lounges. Business travelers can take advantage of the free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 159 guestrooms offer room service and flat-screen TVs. Other amenities include hair dryers, safes, and showers.

Small

Bed Count 1 King Bed Maximum Occupancy 2 Max
$160* Per night/room Oct 25 - Oct 26

Loft

Bed Count 1 King Bed Maximum Occupancy 2 Max

Large

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Medium

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ace Hotel Chicago ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Ace Hotel Chicago

Everyone (1) Couples (1)
5 out of 5
Very friendly and inviting environment with great customer service

Posted by on Aug 2, 2020

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Comment from Hotel Management

Aug 5, 2020 by Omar

Thanks for the feedback! As we work through the new opportunities for growth with reopening, it is encouraging to hear that we still hit the high marks we expect of ourselves. We hope you will continue to come back and expect an even better and more seamless experience!

5 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 1, 2019 by Cary

Thank you for staying with us and for taking the time to leave a review! We hope to see you again soon!

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

Property Features

There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Ace Hotel Chicago also features concierge services, dry cleaning/laundry services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Chicago hotel is smoke free.

  • 159 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • To-go breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Chicago Union Station (1.8 km / 1.1 mi)
  • Metro station: Grand Station (Blue Line) (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ace Hotel Chicago offers 159 accommodations with safes and bathrobes. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

City Mouse - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.00 per day.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house or due to check-in within one week of package arrival. There is a package holding fee of 5 USD per package that will be added to your room charge.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ace Chicago
  • Hotel Ace Hotel Chicago Chicago
  • Chicago Ace Hotel Chicago Hotel
  • Hotel Ace Hotel Chicago
  • Ace Hotel Chicago Chicago
  • Ace Hotel
  • Ace
  • Ace Hotel Chicago Hotel
  • Ace Hotel Chicago Chicago
  • Ace Hotel Chicago Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.